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Author : Lori Thurgood
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (31 download)
Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.:/5 (319 download)
Download or read book Customer Satisfaction Survey Results written by and published by . This book was released on 1997 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.3/5 (91 download)
Download or read book Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Patent and Trademark Office
Publisher :
ISBN 13 :
Total Pages : 20 pages
Book Rating : 4.3/5 (121 download)
Download or read book Customer Satisfaction Report written by United States. Patent and Trademark Office and published by . This book was released on 1999 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Katja Hofmaier
Publisher : diplom.de
ISBN 13 : 3832415807
Total Pages : 106 pages
Book Rating : 4.8/5 (324 download)
Download or read book Customer Satisfaction Measurement on the Internet written by Katja Hofmaier and published by diplom.de. This book was released on 1999-06-09 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Based on the Expectancy Disconfirmation Model as the underlying construct, methods to measure customer satisfaction with products and the steps to be undertaken in the research process are investigated. The measurement of Derived Satisfaction using (dis)confirmation was found to be the appropriate approach to 'CS' measurement. The Critical Incidents Technique can be used to assess the influence of exceptional experiences and the customers' evaluation of value-added services. The method of Focus Group interviewing is most appropriate for the exploration of important product attributes with customers while In-Depth Interviews structure salespeople- and executive interviews. It was also shown that during the research process, several points specific to 'CS' measurements need to be accounted for. The Internet services currently used by marketing and social researchers include E-mail, mailinglists, newsgroups, Internet Chat, the World Wide Web (WWW) and Virtual Worlds. Virtual Worlds, being most advantageous for observational studies, are not useful for customer satisfaction research. Virtual Communities, in turn, have some promising characteristics for future use. Internet research methods based on these services include E-mail surveys, WWW-surveys and online Focus Groups. Common advantages of E-mail- and WWW-surveys include administrative and response speed, cost savings and global reach of respondents. Their greatest common disadvantage is the non-representativeness of the respondents for the larger population as well as their self-selection. Unless access is restricted to a known population, probability sampling is impossible when using the World Wide Web. Because of its serious disadvantages, the use of online Focus Groups is not (yet) advisable. Based on these insights, the Internet was found to be an advantageous medium for customer satisfaction studies only if specific conditions are met. Companies need to investigate on a case-by-case basis if the online measurement of customer satisfaction is possible in their specific situation. The recommendations that were made are summarized in the online research process and the decision-making framework. The results of a survey among market research agencies show that practitioners are to a large extent aware of the limitations within which the Internet can be used for customer satisfaction surveys. However, especially WWW-surveys sometimes are conducted in a way that does [...]
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies
Publisher :
ISBN 13 :
Total Pages : 1360 pages
Book Rating : 4.0/5 (18 download)
Download or read book Departments of Veterans Affairs and Housing and Urban Development, and Independent Agencies Appropriations for 1998 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1997 with total page 1360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Halligan
Publisher : ANU E Press
ISBN 13 : 1921536438
Total Pages : 234 pages
Book Rating : 4.9/5 (215 download)
Download or read book The Centrelink Experiment written by John Halligan and published by ANU E Press. This book was released on 2008-12-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Author : United States. Congress. Senate. Committee on Appropriations. Subcommittee on Treasury, Postal Service, and General Government
Publisher :
ISBN 13 :
Total Pages : 726 pages
Book Rating : 4.3/5 (121 download)
Download or read book Treasury, Postal Service, and General Government Appropriations for Fiscal Year 1997 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Treasury, Postal Service, and General Government and published by . This book was released on 1997 with total page 726 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies
Publisher :
ISBN 13 :
Total Pages : 1360 pages
Book Rating : 4.:/5 (5 download)
Download or read book Departments of Veterans Affairs and Housing and Urban Development, and Independent Agencies Appropriations for 1998: Court of Veterans Appeals written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1997 with total page 1360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 708 pages
Book Rating : 4.F/5 ( download)
Download or read book Department of the Interior and Related Agencies Appropriations for 1999 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies and published by . This book was released on 1998 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 692 pages
Book Rating : 4.:/5 ( download)
Download or read book Department of the Interior and Related Agencies Appropriations for 1999: Secretary of Agriculture written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of the Interior and Related Agencies and published by . This book was released on 1998 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dr Dipamitra
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9390996511
Total Pages : 87 pages
Book Rating : 4.3/5 (99 download)
Download or read book SATISFACTION INDEX OF THE EMPLOYEES AND PASSENGERS OF INDIAN AIRLINES written by Dr Dipamitra and published by Archers & Elevators Publishing House. This book was released on with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Wirthlin Worldwide
Publisher : Transportation Research Board
ISBN 13 : 9780309066600
Total Pages : 380 pages
Book Rating : 4.0/5 (666 download)
Download or read book Enhancing the Visibility and Image of Transit in the United States and Canada written by Wirthlin Worldwide and published by Transportation Research Board. This book was released on 2000 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report documents and presents how the image of transit can be strengthened by building on existing positive perceptions. The research provides a communications strategy to guide national, regional, and local efforts to enhance the image and visibility of transit in order to create a more positive and supportive environment.
Author : Patrick J. Shelton
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780834210745
Total Pages : 548 pages
Book Rating : 4.2/5 (17 download)
Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Author :
Publisher : DIANE Publishing
ISBN 13 : 1428977031
Total Pages : 40 pages
Book Rating : 4.4/5 (289 download)
Download or read book Tax administration IRS' use of random selection in choosing tax returns for audit : report to the Honorable Paul Coverdell, U.S. Senate written by and published by DIANE Publishing. This book was released on with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1790 pages
Book Rating : 4.0/5 (6 download)
Download or read book Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2000: Department of Education written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2000 with total page 1790 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : American Statistical Association. Annual Meeting
Publisher :
ISBN 13 :
Total Pages : 452 pages
Book Rating : 4.3/5 (97 download)
Download or read book Proceedings of the Section on Government Statistics and Section on Social Statistics written by American Statistical Association. Annual Meeting and published by . This book was released on 1999 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt:
