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Author : Lori Thurgood
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (31 download)
Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1997 Customer Satisfaction Survey Report written by and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 1997 Customer Satisfaction Survey Results written by and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lori Thurgood
Publisher : BiblioGov
ISBN 13 : 9781289699383
Total Pages : 120 pages
Book Rating : 4.6/5 (993 download)
Download or read book Ed468964 - Customer Satisfaction Survey Report 1997 written by Lori Thurgood and published by BiblioGov. This book was released on 2013-09 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 1997 National Center for Education Statistics (NCES) Customer Satisfaction survey was conducted to find out whether the NCES as an agency was responding to the needs of customers and to identify areas for improvement. Federal, state, and local education officials and academic researchers were asked about their satisfaction with NCES products and services and about other organizations from which they receive education data. There were 2,948 eligible individuals in the sample, and responses were received from 2,465 (84%). Local policymakers are a key customer group, yet only half were current users of NCES products and services. A majority of users were frequent users, and a very high percentage of respondents reported being satisfied or very satisfied with NCES publications and reports, and these publications and reports received high marks on most aspects. Users were satisfied with all aspects of NCES publications except timeliness. NCES data files were not as widely used as reports and publications, but were ranked as highly. Users were most dissatisfied with the timeliness and use of data files. Most customers did not know how to contact the NCES and were not fully aware of the broad range of services. NCES users most often used their State Department of Education as another source of education data. Local policymakers were apt to prefer their benchmarks organizations and rate them more highly than the NCES, but federal and state policymakers did not rate benchmark organizations above the NCES. Overall, NCES did well in comparison with the "best of the rest," but areas for improvement were noted. Four appendixes contain supplemental information, including the survey. (Contains 30 figures and 28 tables.) (SLD) r.
Author :
Publisher :
ISBN 13 :
Total Pages : 21 pages
Book Rating : 4.:/5 (379 download)
Download or read book 1997 Customer Satisfaction Survey Results written by and published by . This book was released on 1997 with total page 21 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 470 pages
Book Rating : 4.3/5 ( download)
Download or read book Education Statistics Quarterly written by and published by . This book was released on 1999 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Regional Data from the 1997 Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies
Publisher :
ISBN 13 :
Total Pages : 824 pages
Book Rating : 4.:/5 (51 download)
Download or read book Departments of Veterans Affairs and Housing and Urban Development and Independent Agencies Appropriations for Fiscal Year 1999 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1998 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John Halligan
Publisher : ANU E Press
ISBN 13 : 1921536438
Total Pages : 234 pages
Book Rating : 4.9/5 (215 download)
Download or read book The Centrelink Experiment written by John Halligan and published by ANU E Press. This book was released on 2008-12-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of 'the Centrelink Experiment'. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform.
Author : Wirthlin Worldwide
Publisher : Transportation Research Board
ISBN 13 : 9780309066600
Total Pages : 380 pages
Book Rating : 4.0/5 (666 download)
Download or read book Enhancing the Visibility and Image of Transit in the United States and Canada written by Wirthlin Worldwide and published by Transportation Research Board. This book was released on 2000 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report documents and presents how the image of transit can be strengthened by building on existing positive perceptions. The research provides a communications strategy to guide national, regional, and local efforts to enhance the image and visibility of transit in order to create a more positive and supportive environment.
Author : Naperville Public Libraries (Naperville, Ill.)
Publisher :
ISBN 13 :
Total Pages : 30 pages
Book Rating : 4.:/5 (449 download)
Download or read book Customer Satisfaction Survey written by Naperville Public Libraries (Naperville, Ill.) and published by . This book was released on 1997 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher : DIANE Publishing
ISBN 13 : 1428948031
Total Pages : 126 pages
Book Rating : 4.4/5 (289 download)
Download or read book Information related to the scope and complexity of the federal tax system written by and published by DIANE Publishing. This book was released on with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Teresa Swartz
Publisher : SAGE
ISBN 13 : 9780761916123
Total Pages : 538 pages
Book Rating : 4.9/5 (161 download)
Download or read book Handbook of Services Marketing and Management written by Teresa Swartz and published by SAGE. This book was released on 2000 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Author :
Publisher :
ISBN 13 :
Total Pages : 336 pages
Book Rating : 4.:/5 (327 download)
Download or read book Information Collection Budget of the United States Government written by and published by . This book was released on 1999 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.3/5 (91 download)
Download or read book Customer Satisfaction Survey written by and published by . This book was released on 1997 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1790 pages
Book Rating : 4.0/5 (6 download)
Download or read book Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2000: Department of Education written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2000 with total page 1790 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Frederick Pontius
Publisher : John Wiley & Sons
ISBN 13 : 0471447412
Total Pages : 1072 pages
Book Rating : 4.4/5 (714 download)
Download or read book Drinking Water Regulation and Health written by Frederick Pontius and published by John Wiley & Sons. This book was released on 2003-08-01 with total page 1072 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Drinking Water Act Amendments of 1996 instituted wide-ranging regulatory changes to the seminal Safe Drinking Water Act (SDWA)-such as providing funding to communities facing health risks, focusing regulatory efforts on contaminants posing such health risks, and adding flexibility to the regulatory process- and the amendments continue to shape regulations and regulatory policy to this day. Editor Frederick Pontius's Drinking Water Regulation and Health provides a comprehensive, up-to-date resource on the current regulatory landscape. Drinking Water Regulation and Health serves as a guide for water utilities, regulators, and consultants, forecasting future trends and explaining the latest developments in regulations. A diverse group of contributors covers topics such as water treatment, water protection, how some of the regulations have been interpreted in the courts, how water utilities can stay in compliance, and how to satisfy customer expectations, especially sensitive subpopulations. Divided into four sections - The SDWA and Public Health, Regulation Development, Contaminant Regulation and Treatment, and Compliance Challenges - the book includes chapters on: * Improving Waterborne Disease Surveillance * Application of Risk Assessments in Crafting Drinking Water Regulations * Control of Drinking Water Pathogens and Disinfection By-Products * Selection of Treatment Technology for SDWA Compliance * Death of the Silent Service: Meeting Consumer Expectations * Achieving Sustainable Water Systems * What Water Suppliers Need to Know About Toxic Tort Litigation
