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180 Ways To Walk The Customer Service Talk
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Book Synopsis 180 Ways to Walk the Customer Service Talk by : Eric Lee Harvey
Download or read book 180 Ways to Walk the Customer Service Talk written by Eric Lee Harvey and published by The Walk The Talk Company. This book was released on 1999 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: 180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.
Book Synopsis 180 Ways to Walk the Motivation Talk by : John Baldoni
Download or read book 180 Ways to Walk the Motivation Talk written by John Baldoni and published by The Walk The Talk Company. This book was released on 2002-04 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 180 Ways to Effectively Deal with Change by : Laurie Calzada
Download or read book 180 Ways to Effectively Deal with Change written by Laurie Calzada and published by The Walk The Talk Company. This book was released on 2007 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 180 Ways to Walk the Leadership Talk by : John Baldoni
Download or read book 180 Ways to Walk the Leadership Talk written by John Baldoni and published by The Walk The Talk Company. This book was released on 2000 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.
Book Synopsis 180 Ways to Walk the Recognition Talk by : Eric Harvey
Download or read book 180 Ways to Walk the Recognition Talk written by Eric Harvey and published by The Walk The Talk Company. This book was released on 2000 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Love written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.
Download or read book Serve Right written by Steve Ventura and published by The Walk The Talk Company. This book was released on 2018-11-29 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how
Book Synopsis Encyclopedia of Public Relations by : Robert L. Heath
Download or read book Encyclopedia of Public Relations written by Robert L. Heath and published by SAGE Publications. This book was released on 2004-10-12 with total page 1129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of Public Relations explores the evolution of the Public Relations field, with examples from history describing events, changing practices, and the key figures who developed and expanded the profession. This two-volume set is the first and most authoritative compilation of the subject and is a must-have for any library serving patrons in business, communication, and journalism. The encyclopedia explores key challenges facing the profession of public relations and its practitioners, such as earning the trust and respect of critics and the general public. These volumes go into great depth about such ethical policies and challenges. The Public Relations Society of America (PRSA) operates under a specific code of ethics—full details of which are included in an appendix.
Download or read book 212 Service written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Book Synopsis Building Customer Loyalty by : JoAnna Brandi
Download or read book Building Customer Loyalty written by JoAnna Brandi and published by The Walk The Talk Company. This book was released on 2001-06 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back! Whether you're challenged by today's "soft" economy or you've been able to hold your own, one thing's for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits! This handbook will help you prevent that! The proven concepts found in these pages will heighten everyone's awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.
Book Synopsis 180 Ways to Spread Contagious Enthusiasm by : Barbara A. Glanz
Download or read book 180 Ways to Spread Contagious Enthusiasm written by Barbara A. Glanz and published by The Walk The Talk Company. This book was released on 2006 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy workers will be more productive workers! In this heartwarming handbook, best-selling author, Barbara Glanz gives you 180 morale-boosting ideas to help you bring more caring, communication, respect, and appreciation to the place where you work. Whether you are an employee or a manager, you can learn to "spread your contagious enthusiasm" and make a difference every single day!
Download or read book Workforce written by and published by . This book was released on 1998 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 144 Ways to Walk the Talk by : Eric Harvey
Download or read book 144 Ways to Walk the Talk written by Eric Harvey and published by The Walk The Talk Company. This book was released on 1997 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to communicate more effectively. build collaboration and teamwork, minimize obstacles to productivity, bring quality and customer service to life, positively manage crisis situations and more.
Book Synopsis Customer Service by : Robert W. Lucas
Download or read book Customer Service written by Robert W. Lucas and published by McGraw-Hill/Irwin. This book was released on 2002 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
Download or read book We're #1 written by Joel Leskowitz and published by . This book was released on 2006 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teams! They increase organizational productivity, individual satisfaction, and overall success. They are solutions to workplace problems. At least that's the hope. But, as most of us know, that's not always the case! Sometimes, teams end up creating more problems than they solve. Too often, they become sources of frustration for the people who comprise them?and the organizations that form them. Sound familiar? If so, this book is for you! We're #1 tells the story of one character's journey from I to WE. Through this touching and memorable parable - set in the Word Division of the ABC Language Factory - you'll discover the secrets to maintaining a vibrant and successful work group. Whether you're a team member or a group leader, you'll be inspired to work more effectively, together, as you discover that there is an "I" in TEAM, after all.
Book Synopsis 180 Ways to Build Employee Engagement by : Brian Gareau
Download or read book 180 Ways to Build Employee Engagement written by Brian Gareau and published by The Walk The Talk Company. This book was released on 2020-03-02 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Why is it that so many leaders make employee engagement a low priority? Why don't they hold themselves and others more accountable for making it happen? Two primary reasons: either they don't care to - or they don't know how to. This book was written for members of that latter group. And it's for those leaders who get that effective strategies and plans without dedicated people executing them fall short of expectations, that great products without team members providing quality service will not build customer loyalty, that competitive wages and benefits are not the only things that motivate employees."--Book cover.
Book Synopsis A Culture of Service by : David E. Reed
Download or read book A Culture of Service written by David E. Reed and published by . This book was released on 2007-07 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:
