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1 Customer Service Rep
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Book Synopsis Outstanding Customer Service by : David E. Deviney
Download or read book Outstanding Customer Service written by David E. Deviney and published by Provant Media Publishing. This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's marketplace, outstanding customer service may be the only thing that distinguishes your organization from your competitors. Outstanding Customer Service shows you how to provide the kind of service that generates customer loyalty (and repeat business) by developing key skills as well as systems that support and reinforce them. Dr. David Deviney is the owner of David Deviney and Associates, a consulting firm that serves a variety of industries. As a consultant, Dr. Deviney specializes in customer service, strategic planning, and behavioral change. Each book in the American Media How-To Series presents valuable information in a self-study format. Whether it's interviewing, customer service, or even termination skills, American Media's How-To Series of books will help you develop and retain a competitive advantage in today's workplace. Book jacket.
Book Synopsis The Call Center Dictionary by : Madeline Bodin
Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Book Synopsis Customer Service Training by : Maxine Kamin
Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Download or read book Occupational Outlook Handbook written by and published by . This book was released on 1990 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes 250 occupations which cover approximately 107 million jobs.
Book Synopsis Surviving Customer Service by : Chris Zell
Download or read book Surviving Customer Service written by Chris Zell and published by Lulu.com. This book was released on 2008-08-22 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much. In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying).
Book Synopsis Strategic Staffing by : Jean Phillips
Download or read book Strategic Staffing written by Jean Phillips and published by SAGE Publications. This book was released on 2022-02-15 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: Formerly published by Chicago Business Press, now published by Sage Strategic Staffing equips both current and future managers with the knowledge and skills to adopt a strategic and contemporary approach to talent identification, attraction, selection, deployment, and retention. Grounded in research, this text covers modern staffing concepts and practices in an engaging and reader-friendly format. Author Jean Phillips expertly guides students in developing a staffing strategy that aligns with business objectives, accurately forecasting talent needs, conducting thorough job or competency analysis, and strategically sourcing potential recruits. The Fifth Edition includes the effects of the COVID-19 pandemic on staffing needs worldwide, new coverage of staffing-related technologies, and updated examples throughout, providing students with the latest and most relevant knowledge in the field. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don′t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Book Synopsis The 10 Commandments of Customer Service by : Victoria Colzie
Download or read book The 10 Commandments of Customer Service written by Victoria Colzie and published by Victoria L Colzie. This book was released on 2020-03-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both business owners and customer service representatives alike will enjoy the benefits of increased sales and customer loyalty as they learn to enhance the customer experience through learning The 10 Commandments of Customer Service and applying them to their day to day business. Customers will appreciate the increase in awareness of their needs, in a friendly, present and helpful service they will receive when the business owner develops a superior customer service plan prompted throught the exercises in this 4 in 1 manual that will change the way all face to face transactions will be conducted in the future! Grow your business, increase sales, and see success by following the 10 Commandments of Customer Service!
Book Synopsis Plan to Turn Your Company Around in 90 Days by : Jonathan H. Lack
Download or read book Plan to Turn Your Company Around in 90 Days written by Jonathan H. Lack and published by Apress. This book was released on 2013-09-30 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than half of all businesses in the U.S. don’t make it to their fifth birthday, and nearly 70 percent are gone by year ten. How do businesses get into trouble? A hundred different ways. Poor cash flow, undercapitalization, lax financial controls, poor worker productivity, boneheaded mistakes, inefficient processes, failure to adapt, loss of enthusiasm . . . the list goes on and on. The fact is, many businesses that face life-threatening challenges, or are just stuck in the doldrums, can turn their fortunes around. And Jonathan Lack is the expert who can show you how. Lack is a turnaround specialist—the guy called in to reinvigorate a stalled company or revamp the poor practices that reduce sales and decimate profits. Once he’s done, the company is again on the road to growth and profitability. Plan to Turn Your Company Around in 90 Days is a pragmatic, step-by-step guide to helping your company not only survive but begin to grow again. Among other things, this book will teach you how to improve your company’s cash flow, how to better manage your payroll and employee productivity, and how to get better results from your marketing and sales efforts. Turn Your Company Around in 90 Days will help you develop a framework to create a strategic plan that will move your company in the right direction and breathe new life into tired or worn-out operations and products. Plan to Turn Your Company Around in 90 Days will immediately help your firm in the following areas: How to get to “cash flow positive” and then grow How to manage technology better How to manage your payroll and employee productivity How to improve marketing and increase sales How to restore profitability How to manage your board of directors and investors If you’re at all fearful that your company may not last the next couple of years, this book is for you.
Book Synopsis A Guide to Open311 by : Rakesh Patel
Download or read book A Guide to Open311 written by Rakesh Patel and published by Partridge Publishing. This book was released on 2015-03-06 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: EverythingCivics, is born out of the personal practical experience of Rakesh, after becoming frustrated when his wife fell down on a broken footpath while going for a morning jog. He tried to report the issue to the city officials and found no result in a convenient way. Being a tech savvy guy who truly believes in using technology to solve the problems, he began to wonder if there are technologies out there in countries like USA & Europe, but those technologies where not easy & affordable for countries like India, they also did not address the cultural and language issues which countries like India have; after doing much research and talking to couple of his friends, inspired by ideas which already has been implemented in countries like USA, UK and others, he decided to build a platform that lets anybody to click a photo and report an issue to the Municipal Corporation and get the problems fixed. This book serves as a bible for anyone who interested in getting a global perspective around Non-emergency Services & use of Open311 protocols by different councils. It also provides complete insight about implementation of Open311 issue reporting apps like HeyGov!, FixCity, Fix 311, FixMyStreet.CA, FixMyStreet NZ and many more This book is divided into five major sections 1. Everything about the Non-emergency Services 2. Understanding Open311 3. Open311 applications 4. Other aspects of EverythingCivics 5. These sections further unfold into 8 chapters
Book Synopsis Strategic Customer Service by : John A. GOODMAN
Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Book Synopsis Project Management for Mere Mortals by : Claudia Baca
Download or read book Project Management for Mere Mortals written by Claudia Baca and published by Pearson Education. This book was released on 2007-06-25 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project Management for Mere Mortals® strips away the myths and mysteries of effective project management, giving you the skills, tools, and insights to succeed with your next project—and every project after that. Long-time project manager and trainer, Claudia Baca, walks you through all five process groups of project management: initiation, planning, execution, monitoring and controlling, and closing. Baca examines each process group from the perspectives of the working project manager and team member, highlighting the organizational issues most likely to arise and offering proven solutions. For each process group, she presents tools you can start using right now—and demonstrates those tools at work in a realistic running case study. This guide takes you from the absolute basics through advanced techniques, such as measures of performance and change control. You’ll learn how to • Accurately scope projects and build workable timetables • Create trustworthy budgets and use them to manage your project • Organize work assignments for maximum efficiency • Build project teams, and keep them motivated • Intelligently assess quality goals, and decide “how good it has to be” • Identify and mitigate the real risks your project will encounter • Control changes and stay on track, no matter what surprises occur • Close projects successfully, and learn lessons for future projects • Gain crucial skills you’ll need for PMI certification
Book Synopsis Wake Up Your Call Center by : Rosanne D'Ausilio
Download or read book Wake Up Your Call Center written by Rosanne D'Ausilio and published by Purdue University Press. This book was released on 2005 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Book Synopsis Rockstar Service, Rockstar Profits by : David Brownlee
Download or read book Rockstar Service, Rockstar Profits written by David Brownlee and published by Morgan James Publishing. This book was released on 2019-03-05 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star? Rockstar Service, Rockstar Profits shows business owners, executives, customer service reps, and others a more effective way for their team to deliver world-class, rockstar customer service to their customers. Inside, business coach David Brownlee teaches how to build rapport in 60 seconds or less, create customized customer service strategies to implement immediately, and how to look at customers in a new light. Rockstar Service, Rockstar Profits reveals how to increase revenues, grow a business, and create raving fans—clients that will never leave.
Book Synopsis Exploring Management by : John R. Schermerhorn, Jr
Download or read book Exploring Management written by John R. Schermerhorn, Jr and published by John Wiley & Sons. This book was released on 2009-12-30 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring Management, Second Edition by John Schermerhorn, presents a new and exciting approach in teaching and learning the principles of management. This text is organized within a unique learning system tailored to students’ reading and study styles. It offers a clean, engaging and innovative approach that motivates students and helps them understand and master management principles.
Book Synopsis The Code of Federal Regulations of the United States of America by :
Download or read book The Code of Federal Regulations of the United States of America written by and published by . This book was released on 1977 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Code of Federal Regulations is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the Federal Government.
Book Synopsis Highlights of Women's Earnings In 2009 by : Labor Dept - Labor Statistics Bureau (BLS)
Download or read book Highlights of Women's Earnings In 2009 written by Labor Dept - Labor Statistics Bureau (BLS) and published by DIANE Publishing. This book was released on 2011-04 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents earnings data from the Current Population Survey (CPS), a national monthly survey of 60,000 households. Info. on earnings is collected from 1/4 of the CPS sample each month. The comparisons of earnings in this report do not control for many factors that can be significant in explaining earnings differences. In 2009, women who were full-time wage and salary workers had median weekly earnings of $657, or about 80% of the $819 median for their male counterparts. In 1979, the first year for which comparable earnings data are available, women earned about 62% as much as men. After a gradual rise in the 1980s and 1990s, the women's-to-men's earnings ratio peaked at 81% in 2005 and 2006. Tables. This is a print on demand report.
