Wooing And Winning Business

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Wooing and Winning Business

Author : Spring Asher
Publisher : John Wiley & Sons
ISBN 13 : 9780471141921
Total Pages : 246 pages
Book Rating : 4.1/5 (419 download)

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Book Synopsis Wooing and Winning Business by : Spring Asher

Download or read book Wooing and Winning Business written by Spring Asher and published by John Wiley & Sons. This book was released on 1996-12-18 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick and easy formula for selling your product, your service, yourself, that gets results..guaranteed Whatever you have to sell, be it product or service, this book will show how to create the perfect presentation and nail the sale. Written by the experts at Speechworks, this book arms the huge and guidance-hungry market of salespeople, business presenters, and entrepreneurs with a fool-proof formula for making the perfect pitch every time, whether they're talking to one person or an audience of thousands. With this book you'll find: * A proven formula for organizing your thoughts for clarity and impact * Visualization techniques that help you find the most compelling language and anecdotes to captivate even the toughest audiences * Surefire techniques for increasing your physical presence and personal persuasiveness SPRING ASHER and WICKE CHAMBERS (Atlanta, Georgia) are partners of Chambers & Asher Speechworks. They are also columnists for The Atlanta Journal/Constitution. For their work as TV producers they have received six Emmy Awards and the Best of Gannet Award for New Programming. The A to Z guide to making a flawless business presentation. Thirty-three million business presentations are made each day, most of them by people whose number one fear is public speaking. This is the complete guide to creating winning business presentations and making the perfect pitch. It includes a step-by-step guide that makes it easy to persuade the listener, develop evidence that sells, and create visuals that reinforce the message. The authors train several thousand executives each year from organizations including MCI, Georgia-Pacific and UPS. * Offers a foolproof formula: finding the hook, the incentive, and the style to sell anything to anyone. Spring Asher and Wicke Chambers (both of Atlanta, GA) are partners of Chambers & Asher Speechworks, an organization providing communications consulting services to business professionals and executives.

Woo, Wow, and Win

Author : Thomas A. Stewart
Publisher : HarperCollins
ISBN 13 : 0062415700
Total Pages : 173 pages
Book Rating : 4.0/5 (624 download)

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Book Synopsis Woo, Wow, and Win by : Thomas A. Stewart

Download or read book Woo, Wow, and Win written by Thomas A. Stewart and published by HarperCollins. This book was released on 2016-11-29 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.

The Art of Woo

Author : G. Richard Shell
Publisher : Penguin
ISBN 13 : 9781591841760
Total Pages : 332 pages
Book Rating : 4.8/5 (417 download)

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Book Synopsis The Art of Woo by : G. Richard Shell

Download or read book The Art of Woo written by G. Richard Shell and published by Penguin. This book was released on 2007 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains that the selling of ideas is a matter of encouraging others to share one's beliefs in a guide for salespeople that invites readers to self-assess their persuasion personality and build on natural strengths.

Willie's Way

Author : Phillip Van Hooser
Publisher : John Wiley & Sons
ISBN 13 : 0471763616
Total Pages : 206 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Willie's Way by : Phillip Van Hooser

Download or read book Willie's Way written by Phillip Van Hooser and published by John Wiley & Sons. This book was released on 2005-09-19 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.

Willie's Way

Author : Phillip Van Hooser
Publisher : Sound Wisdom
ISBN 13 : 1640951458
Total Pages : 160 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis Willie's Way by : Phillip Van Hooser

Download or read book Willie's Way written by Phillip Van Hooser and published by Sound Wisdom. This book was released on 2019-09-03 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book unlike any other customer service guide, Willie’s Way translates Willie’s common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction. As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie’s Way. In Willie’s Way, you too will learn Willie’s unique brand of personalized service: How to woo customers so they come back again and again How to wow customers so they tell their friends about you How to win customers’ long-term business by exceeding their expectations How to apply Willie’s techniques to your own enterprises to build long-term customer loyalty “Willie’s Way is a fascinating compilation of real-life customer service stories that actually make a difference. It’s about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I’ve read on customer service in a long time.” –Joe Scarlett, Chairman of the Board, Tractor Supply Company “Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem.” –Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.

The Art of Woo

Author : G. Richard Shell
Publisher : Penguin
ISBN 13 : 1101202513
Total Pages : 332 pages
Book Rating : 4.1/5 (12 download)

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Book Synopsis The Art of Woo by : G. Richard Shell

Download or read book The Art of Woo written by G. Richard Shell and published by Penguin. This book was released on 2007-10-18 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may need The Art of War to defeat your enemies, but if you prefer to win them over, read The Art of Woo G. Richard Shell and Mario Moussa know what it takes to drive new ideas through complex organizations. They have advised thousands of executives from companies such as Google, Microsoft, and General Electric to organizations like the World Bank and even the FBI's hostage rescue training program. In The Art of Woo, they present their systematic, four- step process for winning over even the toughest bosses and most skeptical colleagues. Beginning with two powerful self-assessments to help readers find their "Woo IQ," they show how relationship-based persuasion works to open hearts and minds. "Ranging across history, from Charles Lindbergh to Sam Walton, the authors examine how savvy negotiators use persuasion - not confrontation-to achieve goals." -U.S. News & World Report

Winning on Purpose

Author : Fred Reichheld
Publisher : Harvard Business Press
ISBN 13 : 1647821797
Total Pages : 159 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Winning on Purpose by : Fred Reichheld

Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

The Rules of Woo an Entrepreneur's Guide to Capturing the Hearts and Minds of Today's Customers

Author : Cindy Solomon
Publisher : One Plane Ridge Publishers
ISBN 13 : 9780982672808
Total Pages : 0 pages
Book Rating : 4.6/5 (728 download)

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Book Synopsis The Rules of Woo an Entrepreneur's Guide to Capturing the Hearts and Minds of Today's Customers by : Cindy Solomon

Download or read book The Rules of Woo an Entrepreneur's Guide to Capturing the Hearts and Minds of Today's Customers written by Cindy Solomon and published by One Plane Ridge Publishers. This book was released on 2010-04-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In her new book, The Rules of woo, internationally recognized speaker, consultant and executive coach Cindy Solomon cuts through the clutter to the essence of what today's customers really want and need from your business.Interwoven with tales of Cindy's own adventures in the world of customer service, this guide provides poignant and often hilarious examples of what to do (and what not to do) in the race to win the loyalty of your company's ideal customers. if demanding customer requests, ruthless competitors, and challenging employees are hindering your ability to create the success you want, this book is for you!

The Life of King Henry the Fifth

Author : William Shakespeare
Publisher :
ISBN 13 :
Total Pages : 276 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Life of King Henry the Fifth by : William Shakespeare

Download or read book The Life of King Henry the Fifth written by William Shakespeare and published by . This book was released on 1890 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Date Your Clients

Author : Kailash Pinjani
Publisher : Superfast Author
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4./5 ( download)

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Book Synopsis Date Your Clients by : Kailash Pinjani

Download or read book Date Your Clients written by Kailash Pinjani and published by Superfast Author. This book was released on 2020-08-07 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intentionally or unintentionally everyone sells every minute. Some have decided to learn this art and live a successful life. Many have ignored it saying, I have nothing to do with sales as I am not working in the Sales Department. Sales is the highest form of Spirituality. Sales is not a profession instead; it is Art of Living a happy and prosperous life. There are many common qualities between highly successful & effective people and a Salesperson. Do you want to be highly successful in your life? Do you want to build deep connections with your love without begging for it? If your answer is yes, then you have the right book in hand. This book will give a new perspective to your life. Wooing the girl and wooing the customer is just the same, the only difference is that you only woo one woman at a time and woo many customers together. Welcome to the world of winners!

Romancing Your Customer

Author : Don Williams
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781725734432
Total Pages : 112 pages
Book Rating : 4.7/5 (344 download)

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Book Synopsis Romancing Your Customer by : Don Williams

Download or read book Romancing Your Customer written by Don Williams and published by Createspace Independent Publishing Platform. This book was released on 2018-08-24 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to passionately attract, retain, and win-back loyal customers for unbelievable profitability? Don Williams, CEO, is your guide to quickly and easily elevate your customer service to provide an experience so positive that customers return again and again to do business with you. In this practical, interactive handbook, learn the secrets to lower cost acquisitions, higher conversions, and increased customer life cycles. Add the Wow! factor to your customer service and your clients will recommend your company to others. The Wow! is in the how, and Don Williams shares insights from his 30-year history working with successful Fortune 500 clients. Make romancing your customer a priority and a lifestyle and you'll attract the right clients, keep them longer, and do significantly more business.

Wooing the Schoolmarm

Author : Dorothy Clark
Publisher : Harlequin
ISBN 13 : 1459234103
Total Pages : 285 pages
Book Rating : 4.4/5 (592 download)

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Book Synopsis Wooing the Schoolmarm by : Dorothy Clark

Download or read book Wooing the Schoolmarm written by Dorothy Clark and published by Harlequin. This book was released on 2012-07-01 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Willa Wright's fiancé abandoned her, he ended all her hopes for romance. Now she dedicates herself to teaching Pinewood's children, including the new pastor's young wards. If she didn't know better, Reverend Calvert's kindness could almost fool Willa into caring again. Almost… Though Matthew Calvert adores his niece and nephew, he wants a family of his own, too. The more he sees of the pretty schoolteacher, the more he wants that future with her. Yet Willa, so warm to her pupils, is ice-cool toward him. But where there's a woman like Willa, there's a man determined to guide her back to love.

Married to the Brand

Author : William J. McEwen
Publisher : Simon and Schuster
ISBN 13 : 1595620052
Total Pages : 144 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis Married to the Brand by : William J. McEwen

Download or read book Married to the Brand written by William J. McEwen and published by Simon and Schuster. This book was released on 2005-11 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Married to the Brand tells the story of what makes profitable brand relationships work - through the eyes of the consumer, not the marketer. Packed with stories and compelling discoveries from a worldwide consumer database, this book explores why people bond with some brands and not others."--BOOK JACKET.

Writing Winning Business Proposals, Third Edition

Author : Richard C. Freed
Publisher : McGraw Hill Professional
ISBN 13 : 0071742336
Total Pages : 320 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Writing Winning Business Proposals, Third Edition by : Richard C. Freed

Download or read book Writing Winning Business Proposals, Third Edition written by Richard C. Freed and published by McGraw Hill Professional. This book was released on 2010-11-19 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning proposals that turn prospects into clients Based on the proposal-writing system used at A.T. Kearney and KPMG Peat Marwick, Writing Winning Business Proposals features proven strategies, along with worksheets and other tools that clearly show clients what they want and will easily seal the deal. Thoroughly updated, the third edition offers general guidelines that apply to all business proposals making this the must-have proposal-writing book to have on hand. Writing Winning Business Proposals features: Winning formula from top consultants proven to work for any proposal Complete step-by-step process, walking you through all the difficulties Up-to-date, user-friendly redesign with new worksheets and charts Updates on fees and collaboration If you're seeking approval for projects, or want a client to buy, invest or do something, Writing Winning Business Proposals is the reference you need to get you to get them to do what you want.

Psychotherapy

Author : Sheldon Roth
Publisher : Jason Aronson, Incorporated
ISBN 13 : 1461630282
Total Pages : 305 pages
Book Rating : 4.4/5 (616 download)

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Book Synopsis Psychotherapy by : Sheldon Roth

Download or read book Psychotherapy written by Sheldon Roth and published by Jason Aronson, Incorporated. This book was released on 2000-12-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: An immense value to all students and practitioners of psychotherapy, Psychotherpy: The Art of Wooing Nature, masterfully integrates Sheldon Roth's clinical wisdom and theoretical knowledge. In a clear, jargon-free writing style, Roth explains how a therapist heals. This book is a both a description of the emotional experience of being a psychotherapist as well as a primer of the basic concepts essential to have in mind through the many hours of therapy.

Black Enterprise Guide to Starting Your Own Business

Author : Wendy Beech
Publisher : John Wiley & Sons
ISBN 13 : 047132454X
Total Pages : 487 pages
Book Rating : 4.4/5 (713 download)

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Book Synopsis Black Enterprise Guide to Starting Your Own Business by : Wendy Beech

Download or read book Black Enterprise Guide to Starting Your Own Business written by Wendy Beech and published by John Wiley & Sons. This book was released on 1999-04-22 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK ENTERPRISE magazine is the premier business news source forAfrican Americans. With thirty years of experience, BlackEnterprise continues to chronicle the achievements of AfricanAmerican professionals while providing monthly reports onentrepreneurship, investing, personal finance, business news andtrends, and career management. Now, Black Enterprise brings to youthe Guide to Starting Your Own Business, the one-stop definitiveresource for everything today's entrepreneur needs to know tolaunch and run a solid business. Former Black Enterprise editor Wendy Beech knows that being asuccessful business owner takes more than capital and a solidbusiness plan. She offers essential, timely advice on all aspectsof entrepreneurship, including defining and protecting a businessidea, researching the industry and the competition, confrontinglegal issues, choosing a good location, financing, and advertising.You'll even learn how to make the most of the Internet byestablishing a Web presence. Plus, you'll hear from blackentrepreneurs who persevered in the face of seemingly unbeatableodds and have now joined the ranks of incredibly successful blackbusiness owners. This exceptional reference tool alsoincludes: * The ten qualities you must possess to be a successfulentrepreneur. * A list of helpful resources at the end of every chapter. If you've ever dreamed about going into business for yourself, ifyou feel you've hit the glass ceiling in corporate America, if youhave the drive and the desire to take control of your destiny, theBlack Enterprise Guide to Starting Your Own Business will motivateand inspire you--every step of the way. Special Bonus. To help you stay abreast of the latest entrepreneurial trends,Black Enterprise is pleased to offer: * A free issue of Black Enterprise magazine. * A free edition of The Exchange Newsletter forEntrepreneurs. * A discount coupon for savings off the registration fee at theannual Black Enterprise Entrepreneurs Conference.

Business Dating

Author : Honoree Corder
Publisher : Honoree Enterprises Publishing
ISBN 13 : 9780996186100
Total Pages : 134 pages
Book Rating : 4.1/5 (861 download)

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Book Synopsis Business Dating by : Honoree Corder

Download or read book Business Dating written by Honoree Corder and published by Honoree Enterprises Publishing. This book was released on 2015-03-08 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Dating draws enlightening parallels between personal and professional dating and makes the case for why and how you should invest your time into building meaningful and long-lasting relationships with a select group of dynamic professionals. Fostering these win-win relationships can yield gains greater than anything you could imagine, and it will be faster and easier than you think. Business Dating clarifies what great networking can be like, tells you exactly when and how to do it, and then gets you going in the right direction! Are you ready?