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Unhealthy Profits
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Download or read book Unhealthy Profits written by John Lister and published by Lulu.com. This book was released on 2018-11-19 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Private Finance Initiative (PFI) - the use of private funds to build public sector infrastructure - began in 1992. Since then it has been one of the most contentious policies advocated by both Conservative and Labour governments. After 25 years of costly failure the policy has now been abandoned by Labour and Tory parties. 125 British PFIs are NHS projects, which will cost over £80 billion for buildings built for £12bn. Many PFI companies are now owned offshore, paying no tax on profits, while the extra costs of PFI hang like a millstone dragging down NHS trusts. Unhealthy Profits explores the theory and practice, costs and consequences of PFI, how it has spread world-wide, and what can be done about it. And as a unique case study, it tells the story of the UNISON Branch in Mid Yorkshire Hospitals Trust that has commissioned the book - and fought PFI all the way.
Book Synopsis The Neoliberal Diet by : Gerardo Otero
Download or read book The Neoliberal Diet written by Gerardo Otero and published by Univ of TX + ORM. This book was released on 2018-10-03 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This “remarkable, comprehensive” study of neoliberal agribusiness and the obesity epidemic “is critical reading for food studies scholars” (Contemporary Sociology). Obesity rates are rising across the United States and beyond. While some claim that people simply eat too much “energy-dense” food while exercising too little, The Neoliberal Diet argues that the issue is larger than individual lifestyle choices. Since the 1980s, the shift toward neoliberal regulation has enabled agribusiness multinationals to thrive by selling a combination of meat and highly processed foods loaded with refined flour and sugars—a diet that originated in the United States. Drawing on extensive empirical data, Gerardo Otero identifies the socioeconomic and political forces that created this diet, which has been exported around the globe at the expense of people’s health. Otero shows how state-level actions, particularly subsidies for big farms and agribusiness, have ensured the dominance of processed foods and made fresh foods inaccessible to many. Comparing agrifood performance across several nations, including the NAFTA region, and correlating food access to class inequality, he convincingly demonstrates the structural character of food production and the effect of inequality on individual food choices. Resolving the global obesity crisis, Otero concludes, lies not in blaming individuals but in creating state-level programs to reduce inequality and make healthier food accessible to all.
Book Synopsis The Ultimate Question by : Fred Reichheld
Download or read book The Ultimate Question written by Fred Reichheld and published by . This book was released on 2007-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
Book Synopsis Moral Aspects of Economic Growth, and Other Essays by : Barrington Moore, Jr.
Download or read book Moral Aspects of Economic Growth, and Other Essays written by Barrington Moore, Jr. and published by Cornell University Press. This book was released on 2018-03-15 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Barrington Moore, Jr., one of the most distinguished thinkers in critical theory and historical sociology, was long concerned with the prospects for freedom and decency in industrial society. The product of decades of reflection on issues of authority, inequality, and injustice, this volume analyzes fluctuating moral beliefs and behavior in political and economic affairs at different points in history, from the early Middle Ages in England to the prospects for liberalism under twentieth-century Soviet socialism. The social sources of antisocial behavior; principles of social inequality; and the origins, enemies, and possibilities of rational discussion in public affairs—these are among the topics Moore considers as he seeks to uncover the historical causes of some accepted forms of morality and to assess their social consequences. The keynote essay examines how moral codes grew out of commercial practices in England from medieval times through the industrial revolution. Moore pays special attention to conceptions of honesty and the temptation to evade that inform the volume as a whole. In the other essays, he considers particular political issues, viewing "political" in its broadest sense as an unequal distribution of power and authority that carries a strong moral charge. Free of preaching and advocacy, his work offers a rare reasonable assessment of the morality of major social institutions over time.
Book Synopsis Food and Nutrition Economics by : George Carroll Davis
Download or read book Food and Nutrition Economics written by George Carroll Davis and published by Oxford University Press. This book was released on 2016 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Food and Nutrition Economics offers a much-needed resource for non-economists looking to understand the basic economic principles that govern our food and nutritional systems. It is a uniquely accessible and much-needed bridge between previously disparate fields. Grounding these lessons in contemporary issues such as soft drink taxes, food prices, convenience, nutrition education programs, and the food environment, Food and Nutrition Economics is an innovative and needed entry in the rapidly expanding universe of food studies, health science, and their related fields.
Book Synopsis The Ultimate Question 2.0 by : Frederick F. Reichheld
Download or read book The Ultimate Question 2.0 written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2011 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on extensive research, this book shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.
Book Synopsis False Profits by : Robert L. Fitzpatrick
Download or read book False Profits written by Robert L. Fitzpatrick and published by Herald Press (NC). This book was released on 1997 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: False Profits is an in-depth examination of the multi-level marketing industry and related illegal pyramid schemes which have grown rapidly in the last 15 years.
Download or read book Bad Pharma written by Ben Goldacre and published by Macmillan. This book was released on 2014-04 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published in 2012, revised edition published in 2013, by Fourth Estate, Great Britain; Published in the United States in 2012, revised edition also, by Faber and Faber, Inc.
Download or read book JoAnn Ashley written by Jo Ann Ashley and published by Jones & Bartlett Learning. This book was released on 1997 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jo Ann Ashley was a passionate advocate for social change and nursing activism. She was a pioneer who spoke out about nursing power, women a nd the political process, nursing and feminism, and other professional, political, and personal issues. The papers and poems in this new col lection highlight her perspectives and preserve the uniqueness of her voice for future generations.
Book Synopsis Winning on Purpose by : Fred Reichheld
Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Download or read book The Bellman written by and published by . This book was released on 1916 with total page 742 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Services Marketing by : Christopher Lovelock
Download or read book Services Marketing written by Christopher Lovelock and published by Pearson Australia. This book was released on 2015-05-20 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Services Marketing is well known for its authoritative presentation and strong instructor support. The new 6th edition continues to deliver on this promise. Contemporary Services Marketing concepts and techniques are presented in an Australian and Asia-Pacific context. In this edition, the very latest ideas in the subject are brought to life with new and updated case studies covering the competitive world of services marketing. New design features and a greater focus on Learning Objectives in each chapter make this an even better guide to Services Marketing for students. The strategic marketing framework gives instructors maximum flexibility in teaching. Suits undergraduate and graduate-level courses in Services Marketing."
Book Synopsis The Connected Company by : Dave Gray
Download or read book The Connected Company written by Dave Gray and published by "O'Reilly Media, Inc.". This book was released on 2014-12-02 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a foreword by Alex Osterwalder.
Book Synopsis Innovating Analytics by : Larry Freed
Download or read book Innovating Analytics written by Larry Freed and published by John Wiley & Sons. This book was released on 2013-09-16 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.
Book Synopsis The Vulnerability of Corporate Reputation by : Peter Verhezen
Download or read book The Vulnerability of Corporate Reputation written by Peter Verhezen and published by Springer. This book was released on 2016-04-29 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies. This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresight could benefit the organization they steer.
Book Synopsis Answering the Ultimate Question by : Richard Owen
Download or read book Answering the Ultimate Question written by Richard Owen and published by John Wiley & Sons. This book was released on 2008-11-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Book Synopsis The Employee Experience Revolution by : John R. DiJulius
Download or read book The Employee Experience Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2024-06-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a World-Class Workforce Every business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret of how to become a more profitable company, in both the short and long term: happy employees. “Your customers will never be any happier than your employees. Your people . . . create and deliver the experience that keeps customers coming back.” Authors John DiJulius III and David Murray, founder and VP of consulting, respectively, of The DiJulius Group, are experts in the customer and employee experience industry. The companies they have advised include Starbucks, Chick-fil-A, Lexus, and The Ritz-Carlton. The goal is to have processes and a culture that encourage employees to naturally buy in to a company’s brand so they voluntarily sing their employer’s praises while providing stellar customer service. Pay is only one factor. A healthy organization will strive to give their employees job satisfaction by providing purpose, recognition, appropriate expectations, and even like-minded coworkers. The principles in this book can be applied to any company, large or small, to help improve how their organization runs as well as their bottom line.