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Author :
Publisher :
ISBN 13 :
Total Pages : 85 pages
Book Rating : 4.:/5 (112 download)
Download or read book ISO/IEC 20000-2 written by and published by . This book was released on 2012 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Marianne Nugteren
Publisher : Van Haren
ISBN 13 : 9401801193
Total Pages : 81 pages
Book Rating : 4.4/5 (18 download)
Download or read book ISO/IEC 20000: Pocket Guide written by Marianne Nugteren and published by Van Haren. This book was released on 1970-01-01 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.
Author : Colomo-Palacios, Ricardo
Publisher : IGI Global
ISBN 13 : 1466626798
Total Pages : 400 pages
Book Rating : 4.4/5 (666 download)
Download or read book Enhancing the Modern Organization through Information Technology Professionals: Research, Studies, and Techniques written by Colomo-Palacios, Ricardo and published by IGI Global. This book was released on 2012-12-31 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents research from the perspective of the information technology professional and how they influence the modern organization"--Provided by publisher.
Author :
Publisher :
ISBN 13 :
Total Pages : 36 pages
Book Rating : 4.:/5 (451 download)
Download or read book ISO/IEC 20000-2:2005(E). written by and published by . This book was released on 2005 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 940180057X
Total Pages : 177 pages
Book Rating : 4.4/5 (18 download)
Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2020-06-10 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.
Download or read book ISO/IEC 20000-2:2012 “Information technology - Service management - Part 2: Guidance on the application of service management systems written by and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 103 pages
Book Rating : 4.:/5 (1 download)
Download or read book UNE-ISO-IEC 20000-2 written by and published by . This book was released on 2015 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jon M. Quigley
Publisher : CRC Press
ISBN 13 : 1000103994
Total Pages : 419 pages
Book Rating : 4.0/5 (1 download)
Download or read book Configuration Management, Second Edition written by Jon M. Quigley and published by CRC Press. This book was released on 2019-07-11 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book provides a comprehensive approach to configuration management from a variety of product development perspectives, including embedded and IT. It provides authoritative advice on how to extend products for a variety of markets due to configuration options. The book also describes the importance of configuration management to other parts of the organization. It supplies an overview of configuration management and its process elements to provide readers with a contextual understanding of the theory, practice, and application of CM. The book illustrates the interplay of configuration and data management with all enterprise resources during each phase of a product lifecycle.
Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801339
Total Pages : 237 pages
Book Rating : 4.4/5 (18 download)
Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Author : Asociación Española de Normalización y Certificación (Madrid, España)
Publisher :
ISBN 13 :
Total Pages : 39 pages
Book Rating : 4.:/5 (433 download)
Download or read book Une-iso-iec 20000-2 written by Asociación Española de Normalización y Certificación (Madrid, España) and published by . This book was released on 2007 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : itSMF International
Publisher : Van Haren
ISBN 13 : 9401801347
Total Pages : 213 pages
Book Rating : 4.4/5 (18 download)
Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by itSMF International and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author : Azadeh Shafaei
Publisher : Universal-Publishers
ISBN 13 : 1612330002
Total Pages : 396 pages
Book Rating : 4.6/5 (123 download)
Download or read book Frontiers of Language and Teaching: Proceedings of the 2010 International Online Language Conference (IOLC 2010) written by Azadeh Shafaei and published by Universal-Publishers. This book was released on 2010-12-27 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection is comprised of papers submitted to the 3rd International Online Language Conference (IOLC) held in September 2010. IOLC 2010 was a two-day conference which aimed to provide a forum for academics, practitioners, experts and students to debate current international issues and challenges in the broad area of language learning and teaching. This annual world-renowned conference takes place over the internet, allowing participants to save accommodation and flight expenses and at the same time helping to save our planet by reducing CO2 emissions. All submitted papers went through a double blind review process before a decision was made. This was to ensure the quality level of the conference is kept high.
Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087538235
Total Pages : 253 pages
Book Rating : 4.0/5 (875 download)
Download or read book ISO/CEI 20000 - Introduction written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Author : CARLIER Alphonse
Publisher : Lavoisier
ISBN 13 : 2746288249
Total Pages : 290 pages
Book Rating : 4.7/5 (462 download)
Download or read book Les systèmes d'information élargis (Coll. management et informatique) written by CARLIER Alphonse and published by Lavoisier. This book was released on 2012-06-01 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: L'entreprise se construit sur sa capacité d'innovation et avec des systèmes opérationnels capables de délivrer la valeur ajoutée attendue. Les modèles de systèmes d'information doivent s'adapter rapidement aux technologies émergentes et aux besoins des clients et des utilisateurs. Cet ouvrage dresse un panorama des approches classiques et des méthodes empiriques pour les SI et propose une vision élargie qui correspond aux besoins des métiers. Il présente les différents aspects permettant de faire face aux évolutions et aux ruptures technologiques à l'aide d'une organisation optimale qui va de la gouvernance à la gestion informatique. Il expose les procédés pour introduire les nouvelles technologies de veille et d'intelligence économique tout en décrivant les macroétapes (analyse, conception, production et mise en exploitation) et l'incorporation des pratiques métiers en matière de cycle de vie. L'auteur Alphonse Carlier est ingénieur industriel et consultant en gestion et développement de projets innovants. Il intervient comme formateur sur les technologies objets, MERISE, UML2, ITILV3, ISO 20000, ISO 9001, l'administration des bases de données Oracle, PostgreSQL, MySQL, les outils collaboratifs, les CMS et les méthodes de gestion.
Author : Telefónica, S.A.
Publisher :
ISBN 13 : 9788481436624
Total Pages : 776 pages
Book Rating : 4.4/5 (366 download)
Download or read book ISO/IEC 20000. Guía completa de aplicación para la gestión de los servicios de tecnologías de la información written by Telefónica, S.A. and published by . This book was released on 2010-05-26 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781742444062
Total Pages : 168 pages
Book Rating : 4.4/5 (44 download)
Download or read book ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1'. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.
Author : Ivanka Menken
Publisher : Emereo Pty Limited
ISBN 13 : 9781742441993
Total Pages : 148 pages
Book Rating : 4.4/5 (419 download)
Download or read book ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Second Edition written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first edition, which is a bestseller.
