Understanding The Citizen Centric Approach In E Government Service Delivery

Download Understanding The Citizen Centric Approach In E Government Service Delivery full books in PDF, epub, and Kindle. Read online Understanding The Citizen Centric Approach In E Government Service Delivery ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Citizen-Centered Governance

Author : Anwar Shah
Publisher :
ISBN 13 : 9780821363300
Total Pages : pages
Book Rating : 4.3/5 (633 download)

DOWNLOAD NOW!

Book Synopsis Citizen-Centered Governance by : Anwar Shah

Download or read book Citizen-Centered Governance written by Anwar Shah and published by . This book was released on 2007-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.

Electronic Government

Author : Maria A. Wimmer
Publisher :
ISBN 13 : 9783642148002
Total Pages : pages
Book Rating : 4.1/5 (48 download)

DOWNLOAD NOW!

Book Synopsis Electronic Government by : Maria A. Wimmer

Download or read book Electronic Government written by Maria A. Wimmer and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This book constitutes the refereed proceedings of the 9th International Conference, EGOV 2010, held in Lausanne, Switzerland, in August/September 2010. The 36 revised full papers presented were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on foundations, transformation, evaluation, adoption and diffusion, citizen perspectives and social inclusion, infrastructure, and business process modell.

Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes

Author : Muneesh Kumar
Publisher :
ISBN 13 : 9781320019712
Total Pages : pages
Book Rating : 4.0/5 (197 download)

DOWNLOAD NOW!

Book Synopsis Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes by : Muneesh Kumar

Download or read book Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes written by Muneesh Kumar and published by . This book was released on 2011-10-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: フェラーラ・秘められた貴重なお料理ジャンフランコ優子橋本：この本は、親切にし、完全に私達のチームメンバーによって翻訳されていますジャンフランコ・フェラーラ（イタリア）に1966年1月8日に生まれる。ジャンフランコキアリーニシェフはコロンボ・イタリアの起源から来ており、早い年齢でアメリカ合衆国でフェラーラ、イタリア、カラカス、ベネズエラとニューヨーク市、ニューヨークで多文化的な環境で成長しました。彼のファンクラブのシェフジャンフランコは、次のとおりです。https://www.facebook.com/Gianfranco.Chiarini?ref=s

ICTs, Citizens and Governance

Author : Albert Meijer
Publisher : IOS Press
ISBN 13 : 1586039733
Total Pages : 288 pages
Book Rating : 4.5/5 (86 download)

DOWNLOAD NOW!

Book Synopsis ICTs, Citizens and Governance by : Albert Meijer

Download or read book ICTs, Citizens and Governance written by Albert Meijer and published by IOS Press. This book was released on 2009 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: ICTs, Citizens and Governance: After the Hype! aims to help researchers and practitioners to understand hypes about ICT and government without becoming cynical. Hypes can be functional in triggering processes of change, but one should be able to distinguish a 'trigger' from a realistic set of expectations. This book combines an analysis of the discourse (in terms of hypes) with an analysis of practices (in terms of stable routines and relational patterns). The relation between the discourse and resulting changing is complex, situational and interpretable in multiple ways but certainly merits our attention.

Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies

Author : Reddick, Christopher G.
Publisher : IGI Global
ISBN 13 : 1605662836
Total Pages : 1140 pages
Book Rating : 4.6/5 (56 download)

DOWNLOAD NOW!

Book Synopsis Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies by : Reddick, Christopher G.

Download or read book Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies written by Reddick, Christopher G. and published by IGI Global. This book was released on 2009-03-31 with total page 1140 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides examinations of the adoption and impact of e-government"--Provided by publisher.

Smart Technologies and Innovation for a Sustainable Future

Author : Ahmed Al-Masri
Publisher : Springer
ISBN 13 : 9783030016586
Total Pages : 0 pages
Book Rating : 4.0/5 (165 download)

DOWNLOAD NOW!

Book Synopsis Smart Technologies and Innovation for a Sustainable Future by : Ahmed Al-Masri

Download or read book Smart Technologies and Innovation for a Sustainable Future written by Ahmed Al-Masri and published by Springer. This book was released on 2019-01-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book presents high-quality research papers presented at the 1st AUE International research conference, AUEIRC 2017, organized by the American University in the Emirates, held on November 15th-16th, 2017 in Dubai. The book is broadly divided into three sections: Media and Smart Cities, Creative Technologies and Innovation, and Security Risks and Strategic Challenges. The areas covered under these sections are cyber-psychology and digital forensics, cloud RAN architecture, networking functions virtualization, e-Governance and IoT semantic interoperability, ERP security, web-based application and problem-solving skills, smart technologies and advertising, smart technologies for smart cities, smart adaptable navigation systems, turbo codes for security key generation, technology advanced student learning and mobile devices, big data security and privacy, multi-channel buffer enabled technique, physiological signal acquisition in electro-oculography, blockchain and donation-based crowdfunding, smart city and framework development approach, news channel and media education, UAE foreign policy, China-GCC relations, diplomacy in the Internet age, intelligent cyber-security strategies, industry securities and strategic challenges, hybrid alliances and corporate security, security and privacy in smart cities, human computer interaction and e-learning solution, complexity of smart cities governance. The papers included in this book present insightful information on the most recent and relevant research, theories and practices in the field, which aim for a sustainable future.

Digital Governance

Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1136718974
Total Pages : 360 pages
Book Rating : 4.1/5 (367 download)

DOWNLOAD NOW!

Book Synopsis Digital Governance by : Michael E. Milakovich

Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2012-04-23 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

Citizens and E-Government: Evaluating Policy and Management

Author : Reddick, Christopher G.
Publisher : IGI Global
ISBN 13 : 1615209328
Total Pages : 552 pages
Book Rating : 4.6/5 (152 download)

DOWNLOAD NOW!

Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.

Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.

E-Government and Websites

Author : Aroon Manoharan
Publisher : Routledge
ISBN 13 : 1317516311
Total Pages : 237 pages
Book Rating : 4.3/5 (175 download)

DOWNLOAD NOW!

Book Synopsis E-Government and Websites by : Aroon Manoharan

Download or read book E-Government and Websites written by Aroon Manoharan and published by Routledge. This book was released on 2014-11-13 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: * Online fiscal transparency * Performance reporting * Improving citizen participation * Privacy issues in e-governance * Internet voting * E-government at the local level

OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264059415
Total Pages : 242 pages
Book Rating : 4.2/5 (64 download)

DOWNLOAD NOW!

Book Synopsis OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches by : OECD

Download or read book OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches written by OECD and published by OECD Publishing. This book was released on 2009-10-02 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.

The SAGE Handbook of Social Research Methods

Author : Pertti Alasuutari
Publisher : SAGE
ISBN 13 : 1473971268
Total Pages : 650 pages
Book Rating : 4.4/5 (739 download)

DOWNLOAD NOW!

Book Synopsis The SAGE Handbook of Social Research Methods by : Pertti Alasuutari

Download or read book The SAGE Handbook of Social Research Methods written by Pertti Alasuutari and published by SAGE. This book was released on 2008-02-25 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Social Research Methods is a must for every social-science researcher. It charts the new and evolving terrain of social research methodology, covering qualitative, quantitative and mixed methods in one volume. The Handbook includes chapters on each phase of the research process: research design, methods of data collection, and the processes of analyzing and interpreting data. The volume maintains that there is much more to research than learning skills and techniques; methodology involves the fit between theory, research questions research design and analysis. The book also includes several chapters that describe historical and current directions in social research, debating crucial subjects such as qualitative versus quantitative paradigms, how to judge the credibility of types of research, and the increasingly topical issue of research ethics. The Handbook serves as an invaluable resource for approaching research with an open mind. This volume maps the field of social research methods using an approach that will prove valuable for both students and researchers.

Mastering Digital Transformation

Author : Nagy K. Hanna
Publisher : Emerald Group Publishing
ISBN 13 : 1785604643
Total Pages : 426 pages
Book Rating : 4.7/5 (856 download)

DOWNLOAD NOW!

Book Synopsis Mastering Digital Transformation by : Nagy K. Hanna

Download or read book Mastering Digital Transformation written by Nagy K. Hanna and published by Emerald Group Publishing. This book was released on 2016-01-06 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nagy Hanna presents a systematic approach to integrate ICT into development policies and programs across sectors of economy and society. This book bridges the current disconnect between the ICT specialists and their development counterparts in various sectors so as to harness the ongoing ICT revolution to maximize development impact.

Understanding E-Government in Europe

Author : Paul G. Nixon
Publisher : Routledge
ISBN 13 : 1135245711
Total Pages : 469 pages
Book Rating : 4.1/5 (352 download)

DOWNLOAD NOW!

Book Synopsis Understanding E-Government in Europe by : Paul G. Nixon

Download or read book Understanding E-Government in Europe written by Paul G. Nixon and published by Routledge. This book was released on 2010-01-04 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume critically explores the contentions in the emerging debate surrounding new media technologies and the extent to which they are challenging traditional political and government models. Examining a range of citizen/government interactions which together form e-government in different contexts, this book assesses the potential of new media technologies to facilitate new institutional patterns for governance and participation, as experienced primarily, but not only, across Europe. Analysing a range of challenges spanning from those of a technological and conceptual nature to those of a more political and legal nature, the authors scrutinise the central policies at governmental and organisational levels and consider the following questions: Is society driving or responding to e-government and is it ready to cope with it? What implications does e-government have for the power/democracy relationship? Is the technology right for e-government? What is needed to ensure government services are delivered optimally? How is e-government perceived and is it trusted? How are the sensitive issues of identity, privacy and social inclusion dealt with? How are management and safety dealt with when one considers issues such as activism, cyberterrorism, biometrics, and new implications for international relations? This comprehensive text will be of interest to students and scholars of public policy, politics, media and communication studies, sociology, law and European studies. It will also offer insights of relevance to practitioners and policy-makers in regional, national, and transnational governance, reform and innovation.

Co-creating Digital Public Services for an Ageing Society

Author : Juliane Jarke
Publisher : Springer Nature
ISBN 13 : 3030528731
Total Pages : 241 pages
Book Rating : 4.0/5 (35 download)

DOWNLOAD NOW!

Book Synopsis Co-creating Digital Public Services for an Ageing Society by : Juliane Jarke

Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

E-Government: Information, Technology, and Transformation

Author : Hans J Schnoll
Publisher : Routledge
ISBN 13 : 131747225X
Total Pages : 343 pages
Book Rating : 4.3/5 (174 download)

DOWNLOAD NOW!

Book Synopsis E-Government: Information, Technology, and Transformation by : Hans J Schnoll

Download or read book E-Government: Information, Technology, and Transformation written by Hans J Schnoll and published by Routledge. This book was released on 2015-03-12 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: Online fiscal transparency Performance reporting Improving citizen participation Privacy issues in e-governance Internet voting E-government at the local level

Proceedings of Seventh International Congress on Information and Communication Technology

Author : Xin-She Yang
Publisher : Springer Nature
ISBN 13 : 9811916101
Total Pages : 889 pages
Book Rating : 4.8/5 (119 download)

DOWNLOAD NOW!

Book Synopsis Proceedings of Seventh International Congress on Information and Communication Technology by : Xin-She Yang

Download or read book Proceedings of Seventh International Congress on Information and Communication Technology written by Xin-She Yang and published by Springer Nature. This book was released on 2022-07-26 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers selected high-quality research papers presented at the Seventh International Congress on Information and Communication Technology, held at Brunel University, London, on February 21–24, 2022. It discusses emerging topics pertaining to information and communication technology (ICT) for managerial applications, e-governance, e-agriculture, e-education and computing technologies, the Internet of Things (IoT) and e-mining. Written by respected experts and researchers working on ICT, the book offers a valuable asset for young researchers involved in advanced studies. The work is presented in four volumes.

Governance and Information Technology

Author : Viktor Mayer-Schönberger
Publisher : MIT Press
ISBN 13 : 0262134837
Total Pages : 329 pages
Book Rating : 4.2/5 (621 download)

DOWNLOAD NOW!

Book Synopsis Governance and Information Technology by : Viktor Mayer-Schönberger

Download or read book Governance and Information Technology written by Viktor Mayer-Schönberger and published by MIT Press. This book was released on 2007 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experts discuss moving beyond the notion of electronic government and its focus on technology and efficiency to a broader concept of "information government" that incorporates the role of information flows within government, between government and citizens, and among citizens themselves.