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Author : Horwath & Horwath
Publisher :
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4.:/5 (175 download)
Download or read book Tourism, Hotel, Leisure and Related Industries written by Horwath & Horwath and published by . This book was released on 1987* with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : David Jordhus-Lier
Publisher : Routledge
ISBN 13 : 1317751760
Total Pages : 253 pages
Book Rating : 4.3/5 (177 download)
Download or read book A Hospitable World? written by David Jordhus-Lier and published by Routledge. This book was released on 2014-10-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality and tourism sector is a large and rapidly expanding industry worldwide, and can rightfully be described as a vehicle of globalisation. Hotels are among the cornerstones of the industry often drawing workers from the most vulnerable segments of multicultural labour markets, accommodating and entertaining tourists and business travelers from around the world. This book explores the organisation of work, worker identities and worker strategies in hotel workplaces, as they are located in heterogeneous labour markets being changed by processes of globalisation. It uses an explicitly geographical approach to understand how different groups of workers experience and respond to challenges in the hospitality industry, and is based on recent theoretical debates and empirical research on hotel workplaces in cities as different as Oslo, Goa, London, Las Vegas and Toronto. A multi-scalar analysis is taken where concrete worker bodies and their physical, emotional and embodied labour are seen in relation to, among other aspects: the regulation of national and regional labour markets, city governments with global city ambitions, and global corporate actors and labour migration patterns. The book sheds light on the hotel workplace as a hierarchical and fragmented social space as well as addressing questions on worker mobility, the fragmentation of work, scales of organisation and how workers can help shape the regulation of their industry. This timely volume brings together contributions from international academics and is valuable reading for all those interested in hospitality, tourism, human geography and globalisation.
Author : Michael Rimmington
Publisher : Routledge
ISBN 13 : 1136405577
Total Pages : 269 pages
Book Rating : 4.1/5 (364 download)
Download or read book Entrepreneurship in the Hospitality, Tourism and Leisure Industries written by Michael Rimmington and published by Routledge. This book was released on 2009-11-03 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Up-to-date cases throughout and a major cumulative case running through the text The widest possible coverage of the latest research and literature with a clear focus on the dynamic hospitality, tourism and leisure sector Foreword by Rocco Forte
Author : Connie Mok
Publisher : Routledge
ISBN 13 : 1136386637
Total Pages : 360 pages
Book Rating : 4.1/5 (363 download)
Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author : Klaus Weiermair
Publisher : Haworth Press
ISBN 13 : 9780789021038
Total Pages : 396 pages
Book Rating : 4.0/5 (21 download)
Download or read book The Tourism and Leisure Industry written by Klaus Weiermair and published by Haworth Press. This book was released on 2004 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential read for all leisure and tourism experts, this educational book analyzes and explains demographics, global supply and demand, globalization, intercultural behavior and mobility to help you forecast future consumer needs.
Author : Gayle Jennings
Publisher : Routledge
ISBN 13 : 075066181X
Total Pages : 280 pages
Book Rating : 4.7/5 (56 download)
Download or read book Water-based Tourism, Sport, Leisure, and Recreation Experiences written by Gayle Jennings and published by Routledge. This book was released on 2007 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a unique insight into these growing areas of the tourism industry looking at their interaction, market profiles, advantages and their effects on the environment. Gayle Jennings, Griffith University, Australia.
Author : Conrad Lashley
Publisher : Taylor & Francis
ISBN 13 : 1136402276
Total Pages : 294 pages
Book Rating : 4.1/5 (364 download)
Download or read book Franchising Hospitality Services written by Conrad Lashley and published by Taylor & Francis. This book was released on 2007-06-07 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Author : Nigel Morgan
Publisher : Routledge
ISBN 13 : 1136430555
Total Pages : 374 pages
Book Rating : 4.1/5 (364 download)
Download or read book Advertising in Tourism and Leisure written by Nigel Morgan and published by Routledge. This book was released on 2013-06-17 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Advertising in Leisure and Tourism' brings together the current thinking in this area, via extensive international case studies, to provide a critical appraisal of the potential of advertising in leisure and tourism. Arranged in three parts, the book introduces the role of advertising, evaluating its relationship within other aspects of tourism and leisure marketing; the techniques used: advertising a range of products to key market segments; and new strategic directions in advertising. It focuses on the new destination marketing strategy of branding and assesses the relationship between advertising and other increasing important areas of promotion, including sponsorship, ambient marketing and sales promotion. Advertising and marketing professionals in the leisure industries and undergraduates on marketing-related modules in tourism, leisure and hospitality courses will find this an invaluable text. Since the case studies are drawn from an international field, readers will be able to assess best practice from a variety of sources and countries. Dr Nigel Morgan is Principal Lecturer in Hospitality, Leisure and Tourism and Annette Pritchard is Senior Lecturer at School of Leisure and Tourism, at the University of Wales Institute, Cardiff.
Author : Joseph S. Chen
Publisher : Emerald Group Publishing
ISBN 13 : 1786356155
Total Pages : 206 pages
Book Rating : 4.7/5 (863 download)
Download or read book Advances in Hospitality and Leisure written by Joseph S. Chen and published by Emerald Group Publishing. This book was released on 2016-12-19 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in Hospitality and Leisure delivers refreshing insights from a host of scientific studies in the domains of hospitality, leisure and tourism.
Author : Alison J. Morrison
Publisher :
ISBN 13 :
Total Pages : 250 pages
Book Rating : 4.:/5 (646 download)
Download or read book Entrepreneurship in the Hospitality, Tourism and Leisure Industries written by Alison J. Morrison and published by . This book was released on 2006 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Conrad Lashley
Publisher : Routledge
ISBN 13 : 1135390460
Total Pages : 319 pages
Book Rating : 4.1/5 (353 download)
Download or read book In Search of Hospitality written by Conrad Lashley and published by Routledge. This book was released on 2013-10-11 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. 'In Search of Hospitality': *brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, providing a truly global perspective on hospitality * focuses the study of hospitality across the range of human, social and economic settings * provides a reference point for the future development of hospitality as an academic discipline. This text is ideal for students and academics in both the applied fields of hospitality and tourism studies, and general academic fields in business studies and behavioral sciences. For practitioners in hospitality, leisure and tourism businesses the text provides a provocative and informative guide to understanding and providing hospitality in commercial contexts.
Author : Harald Pechlaner
Publisher : Springer
ISBN 13 : 3658066601
Total Pages : 386 pages
Book Rating : 4.6/5 (58 download)
Download or read book Tourism and Leisure written by Harald Pechlaner and published by Springer. This book was released on 2014-07-17 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Festschrift in honor of Prof. Dr. Peter Keller, president of the International Association of Scientific Experts in Tourism (AIEST) since 1994, represents a wide range of tourism research as well as the current state of the ongoing debates in tourism as a scientific research field. The aim is to cover multiple topics and trends in travelling and to discuss future development possibilities in the leisure industry.
Author : M. M. Anand
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 290 pages
Book Rating : 4.3/5 (91 download)
Download or read book Tourism and Hotel Industry in India written by M. M. Anand and published by Prentice Hall. This book was released on 1976 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Andrea Krauz
Publisher :
ISBN 13 : 9781681176222
Total Pages : 284 pages
Book Rating : 4.1/5 (762 download)
Download or read book Service Quality in Leisure and Tourism written by Andrea Krauz and published by . This book was released on 2016-09-15 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Author : Susan Horner
Publisher : Routledge
ISBN 13 : 075065550X
Total Pages : 426 pages
Book Rating : 4.7/5 (56 download)
Download or read book Leisure Marketing written by Susan Horner and published by Routledge. This book was released on 2005 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Divided into nine parts, Leisure Marketing: a global perspective guides the reader through leisure and marketing concepts, the marketing mix, key issues in different sectors, topical issues (such as globalisation, marketing research and ethics, for example branding and environmental issues), and the future of leisure marketing. A section of the book is devoted entirely to international case studies, which illustrate and highlight key themes and issues raised throughout in order to facilitate learning. Example of international cases used are: Disneyland Resort, Paris: The Marketing Mix Manchester United Football Club: Marketing the Brand The Growth of the Online Retail Travel Market Hilton Head Island, USA: The Leisure Island for Golf and Leisure Shopping Health, Leisure and Tourism Marketing including Spa Hotels, Health Clubs and lake Resorts. This book combines real world experience with a solid theoretical framework. It is essential reading for anyone studying, teaching or working in marketing in the leisure industry.
Author : Debra Adams
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911396722
Total Pages : 283 pages
Book Rating : 4.9/5 (113 download)
Download or read book Management Accounting for the Hospitality, Tourism and Leisure Industries 3rd edition written by Debra Adams and published by Goodfellow Publishers Ltd. This book was released on 2024-09-02 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-to-date and relevant reference guide to accounting for decision making in the hospitality, tourism and leisure industries. Its’ user-friendly and easy to follow style is based on the author’s extensive first-hand experience of working with and delivering training and professional development in the sector.
Author : Bloomsbury Publishing
Publisher : A&C Black
ISBN 13 : 1408102129
Total Pages : 384 pages
Book Rating : 4.4/5 (81 download)
Download or read book Dictionary of Leisure, Travel and Tourism written by Bloomsbury Publishing and published by A&C Black. This book was released on 2009-01-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Topics covered include travel, tourism, ticketing, hotels and staff, restaurants, kitchens, table settings, service and cooking, along with general business, accounting and personnel terms. Handy supplements include quick-reference lists of airline and airport codes, currencies, international dialling codes, time zones, balance sheets and international public holidays. Ideal for students, employers, or employees who work in any part of the hotel or tourism industry or who need to use specialist English vocabulary for their work or studies.
