The Working Leader

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1439106347
Total Pages : 371 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis The Working Leader by : Leonard R. Sayles

Download or read book The Working Leader written by Leonard R. Sayles and published by Simon and Schuster. This book was released on 2010-05-11 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal: To be a leader who has an agenda, knows the system inside out, is comfortable with fluidity, and recognizes that the parts do not always fit into an integrated whole. Schooled to oversee fixed, almost unvarying routines, managers today are unprepared to manage the conflicts in modern work flow relationships. Sayles shows with vivid case studies how middle managers with an in-depth understanding of the organization can resolve the inherent contradictions and ambiguities among design, sales, and manufacturing.

Adaptive Leadership: The Heifetz Collection (3 Items)

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 1625277784
Total Pages : 649 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Adaptive Leadership: The Heifetz Collection (3 Items) by : Ronald A. Heifetz

Download or read book Adaptive Leadership: The Heifetz Collection (3 Items) written by Ronald A. Heifetz and published by Harvard Business Review Press. This book was released on 2014-09-23 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: In times of constant change, adaptive leadership is critical. This Harvard Business Review collection brings together the seminal ideas on how to adapt and thrive in challenging environments, from leading thinkers on the topic—most notably Ronald A. Heifetz of the Harvard Kennedy School and Cambridge Leadership Associates. The Heifetz Collection includes two classic books: Leadership on the Line, by Ron Heifetz and Marty Linsky, and The Practice of Adaptive Leadership, by Heifetz, Linsky, and Alexander Grashow. Also included is the popular Harvard Business Review article, “Leadership in a (Permanent) Crisis,” written by all three authors. Available together for the first time, this collection includes full digital editions of each work. Adaptive leadership is a practical framework for dealing with today’s mix of urgency, high stakes, and uncertainty. It has been used by individuals, organizations, businesses, and governments worldwide. In a world of challenging environments, adaptive leadership serves as a guide to distinguishing the essential from the expendable, beginning the meaningful process of adaption, and changing the status quo. Ronald A. Heifetz is a cofounder of the international leadership and consulting practice Cambridge Leadership Associates (CLA) and the founding director of the Center for Public Leadership at the Harvard Kennedy School. He is renowned worldwide for his innovative work on the practice and teaching of leadership. Marty Linsky is a cofounder of CLA and has taught at the Kennedy School for more than twenty-five years. Alexander Grashow is a Senior Advisor to CLA, having previously held the position of CEO.

The Little Book of Leadership Development

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Author :
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081441754X
Total Pages : 145 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Little Book of Leadership Development by : Scott J. ALLEN

Download or read book The Little Book of Leadership Development written by Scott J. ALLEN and published by AMACOM Div American Mgmt Assn. This book was released on 2011-05-30 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great things come in little packages: 50 commonsense (but rarely common) ideas for building the leadership potential of others.How many managers have time to plow through big books of leadership development? None! And they'll never need to with this slender book of 50 simple yet powerful ideas. The Little Book of Leadership Development goes straight to the heart of great leadership. Free of complicated theories, it focuses on what really works to get people motivated, working effectively, and acting as leaders themselves. The book delivers streamlined instructions on modeling behaviors, sharing information, building accountability, stretching teams, providing feedback, and 45 other practical strategies. Readers will be able to design a system of development tailored to their team and organization. Managers with the ability to self-reflect and a willingness to implement these positive, powerful ideas will see quick improvementsùin communication, efficiency, morale, and every other measure that points to a committed team of emerging leaders.

The Heart of Leadership

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609949625
Total Pages : 137 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis The Heart of Leadership by : Mark Miller

Download or read book The Heart of Leadership written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2013-10-07 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you the type of leader people want to follow? You can be—but first, you've got to understand what sets great leaders apart from all the rest. Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them. The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake's problem for him, she sends him on a quest to meet with five of his late father's colleagues, each of whom holds a piece of the puzzle he's trying to solve. As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn't what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake's ultimate revelation. This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

The Ordinary Leader

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Author :
Publisher : ACHIEVE Publishing
ISBN 13 : 1988617014
Total Pages : 164 pages
Book Rating : 4.9/5 (886 download)

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Book Synopsis The Ordinary Leader by : Randy Grieser

Download or read book The Ordinary Leader written by Randy Grieser and published by ACHIEVE Publishing. This book was released on 2017-01-17 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: An ordinary leader is someone who leads a small organization or team that is doing great things. They manage the majority of the world’s workforce, but they don’t lead large corporations or big government agencies. Ordinary leaders are rarely written about in books or quoted in magazines. They are, however, important. Maybe not globally, but in their own realm of influence, their leadership makes a difference. The term “ordinary” is also used to highlight the belief that no one ever arrives as a leader. In fact, if someone thinks of themselves as extraordinary, they will not be a very effective leader. Author Randy Grieser presents 10 key insights for building and leading a thriving organization. These are the principles he identifies as instrumental to success as a leader. Writing for leaders everywhere, he inspires, motivates, and explains how to make each insight a reality in your organization. Become a more passionate, productive, and visionary leader by exploring and embracing these 10 insights: Motivation and Employee Engagement: Organizations flourish when employees go beyond what is expected of them. Passion: A passionate, inspired workforce begins with the leader. Vision: Visionary leaders energize and inspire people to work towards a future goal. Self-Awareness: Knowing your strengths and weaknesses is vital for leading any organization. Talent and Team Selection: The right employees must, first and foremost, fit the workplace culture. Organizational Health: Employees are most engaged when leaders are committed to the emotional well-being of everyone. Productivity: Focusing on how and what things get done increases efficiency. Creativity and Innovation: Building processes for innovation puts creativity to work. Delegation: As you free up your time, you will also increase employee engagement. Self-Improvement: Personal development makes all the other principles easier to achieve. Also included are the perspectives of 10 ordinary leaders from a range of professions, survey feedback from over 1,700 leaders and employees, and a resource section that provides detailed guidance and examples for putting these ideas into action.

The Making of a Leader

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Author :
Publisher : Tyndale House Publishers, Inc.
ISBN 13 : 1641581107
Total Pages : 224 pages
Book Rating : 4.6/5 (415 download)

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Book Synopsis The Making of a Leader by : Robert Clinton

Download or read book The Making of a Leader written by Robert Clinton and published by Tyndale House Publishers, Inc.. This book was released on 2018-05-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: After examining the lives of hundreds of historical, biblical, and contemporary leaders, Dr. J. Robert Clinton gained perspective on how leaders develop over a lifetime. By studying the six distinct stages he identifies, you will learn to: Recognize and respond to God’s providential shaping in your life Determine where you are in the leadership development process Identify others with leadership characteristics Direct the development of future leaders This revised and updated edition includes several new appendixes and expanded endnotes, as well as an application section at the end of each chapter.

The Leader You Want to Be

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1633695921
Total Pages : 154 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Leader You Want to Be by : Amy Jen Su

Download or read book The Leader You Want to Be written by Amy Jen Su and published by Harvard Business Press. This book was released on 2019-10-22 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can be the leader you want to be--today and every day. Do you find yourself wishing you had more hours in the day? Do you want to do more, yet feel you just can't add another thing to your plate without being overwhelmed by stress or compromising your health, relationships, and integrity? No doubt, as a leader, there are some days when you feel the flow. You're able to make a difference and achieve big goals. You feel confident and energized. On days like this, you are your best self--the leader you want to be. But on other days, you go down a different, negative path, with pressures and doubts making you feel like a lesser version of yourself. How can you be the leader you want to be, every day? The answer is more than a time-management system or a silver-bullet solution for changing your routines. Leadership expert and coach Amy Jen Su's powerful new book helps readers discover that the answer lies within. By focusing in specific ways on five key leadership elements--Purpose, Process, People, Presence, and Peace--you can increase your time, capacity, energy, and ultimately your impact, with less stress and more equanimity. Drawing on rich and instructive stories of clients, leaders, artists, and athletes, as well as on research by experts, the author brings together the best of both Western management thinking and Eastern philosophy to provide a holistic yet hands-on approach. The Leader You Want to Be is your indispensable guide to tapping into and expanding your leadership capacity so that you can be your best, sustain yourself, and thrive as a leader.

Leadership Without Easy Answers

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Author :
Publisher : Harvard University Press
ISBN 13 : 0674038479
Total Pages : 361 pages
Book Rating : 4.6/5 (74 download)

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Book Synopsis Leadership Without Easy Answers by : Ronald A. Heifetz

Download or read book Leadership Without Easy Answers written by Ronald A. Heifetz and published by Harvard University Press. This book was released on 2009-07-01 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: The economy uncertain, education in decline, cities under siege, crime and poverty spiraling upward, international relations roiling: we look to leaders for solutions, and when they don’t deliver, we simply add their failure to our list of woes. In doing do, we do them and ourselves a grave disservice. We are indeed facing an unprecedented crisis of leadership, Ronald Heifetz avows, but it stems as much from our demands and expectations as from any leader’s inability to meet them. His book gets at both of these problems, offering a practical approach to leadership for those who lead as well as those who look to them for answers. Fitting the theory and practice of leadership to our extraordinary times, the book promotes a new social contract, a revitalization of our civic life just when we most need it. Drawing on a dozen years of research among managers, officers, and politicians in the public realm and the private sector, among the nonprofits, and in teaching, Heifetz presents clear, concrete prescriptions for anyone who needs to take the lead in almost any situation, under almost any organizational conditions, no matter who is in charge, His strategy applies not only to people at the top but also to those who must lead without authority—activists as well as presidents, managers as well as workers on the front line.

Act Like a Leader, Think Like a Leader, Updated Edition of the Global Bestseller, With a New Preface

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Author :
Publisher : Harvard Business Press
ISBN 13 : 1647825555
Total Pages : 127 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Act Like a Leader, Think Like a Leader, Updated Edition of the Global Bestseller, With a New Preface by : Herminia Ibarra

Download or read book Act Like a Leader, Think Like a Leader, Updated Edition of the Global Bestseller, With a New Preface written by Herminia Ibarra and published by Harvard Business Press. This book was released on 2023-10-17 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new edition of the bestseller that has helped aspiring leaders worldwide advance their careers and step up to larger leadership roles. You aspire to lead with greater impact. The problem is you're busy executing on today's demands. You know you have to carve out time from your "day job" to build your leadership skills, but it’s easy to let immediate problems and old mindsets get in the way. Herminia Ibarra—one of the world's foremost experts on leadership—shows how individuals at all levels can step up to leadership by making small but crucial changes in their jobs, their networks, and themselves. In Act Like a Leader, Think Like a Leader, Ibarra offers advice to: Redefine your job in order to make more strategic contributions Diversify your network so that you connect to, and learn from, a wider range of stakeholders Become more playful with your self-concept, allowing your familiar—and possibly outdated—leadership style to evolve Ibarra turns the usual leadership advice—generate insight about yourself through reflection and analysis of your strengths and weaknesses—on its head by arguing that you must first act and experiment your way into trying new things. The valuable external perspective you gain from direct experiences and experimentation—which Ibarra calls outsight—provides new and critical information on what kind of work is important to you, how you should invest your time, why and which relationships matter, and, ultimately, who you want to become. Updated with new examples and self-assessments, this book gives you the tools to start acting like a leader and advancing your career to the next level.

The Hope-Driven Leader

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Author :
Publisher : Diversion Books
ISBN 13 : 1635763746
Total Pages : pages
Book Rating : 4.6/5 (357 download)

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Book Synopsis The Hope-Driven Leader by : Libby Gill

Download or read book The Hope-Driven Leader written by Libby Gill and published by Diversion Books. This book was released on 2018-04-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The business and self-help shelves may be overflowing with success books, but author Libby Gill has found a totally fresh perspective on the topic of leadership: hope. "Libby Gill offers us a roadmap to be positive and hopeful for the future. This is a must-read for those of us ready to embrace true hope!" —Marshall Goldsmith, author of the #1 New York Times bestseller Triggers Zeroing in on what she sees as the defining issue of creating a more purposeful and productive workplace, Gill explains the science of hope theory, which is "the interconnection between beliefs and behaviors," and explores how it can shift mindsets from siloed to collaborative and productivity levels from sluggish to robust. The Hope-Driven Leader is not about feel-good theory or loaded with dry data. It's an accessible, multi-step action guide informed by the thousands of people Gill has coached in both the corporate and entrepreneurial worlds around the globe. It includes skill-building lessons based on research and illustrated by personal stories and case studies such as: • Enhancing leadership skills • Crafting a personal brand • Becoming an influencer • Managing global teams • Navigating high-impact conversations • Handling challenges specific to women leaders • And much more Whether you are a rising star or a seasoned leader in your own business, a corporation, or your community, The Hope-Driven Leader offers you a roadmap for instilling those positive beliefs and behaviors into the core of your being and the culture of your workplace. Let the journey begin! “This is your action guide to smarter leadership, more effective teams, and bigger, better, faster results. Smart, generous, and impactful. Buy a copy for everyone on your team.” —David Newman, CSP, author of Do It! Marketing

Discovering the Leader in You

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470902302
Total Pages : 208 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Discovering the Leader in You by : Sara N. King

Download or read book Discovering the Leader in You written by Sara N. King and published by John Wiley & Sons. This book was released on 2011-01-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Center for Creative Leadership's most popular and best known leadership program Leadership Development Program comes a book for anyone who wants to have a competitive edge in today's complex marketplace. Discovering the Leader in You shows what it looks like to fit in a leadership role and provides a system of self-discovery that allows for exploration into the roles within an organization. The book includes illustrative cases examples and puts the spotlight on the transition from "the decision to lead" to "how to implement the decision to lead."

The Magnetic Leader

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1351816691
Total Pages : 191 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis The Magnetic Leader by : Roberta Chinsky Matuson

Download or read book The Magnetic Leader written by Roberta Chinsky Matuson and published by Taylor & Francis. This book was released on 2017-03-03 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the quality of a company’s leadership is the most important factor in attracting and retaining high-quality employees. Matuson has spent 20 years helping organizations achieve both market leadership and dynamic growth by maximizing the talent they already have, in addition to creating a magnetic environment that attracts high-caliber new hires. Many are searching for a magical formula, but the fact is that the answer lies inside businesses’ organizations. Instead of offering crazy perks, companies need to focus on the one perk they can’t get anywhere else, which is the opportunity to work with a truly magnetic leader. The Magnetic Leader aids readers in transforming their leadership style from push to pull, repel to attract, dismal to good, and then good to great. They’ll become magnetic leaders who attract the cream of the crop and ultimately create legions of loyal, talented superstars eager to beat the competition.

Leadership the Outward Bound Way

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Author :
Publisher : The Mountaineers Books
ISBN 13 : 9781594850332
Total Pages : 444 pages
Book Rating : 4.8/5 (53 download)

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Book Synopsis Leadership the Outward Bound Way by : John Raynolds

Download or read book Leadership the Outward Bound Way written by John Raynolds and published by The Mountaineers Books. This book was released on 2007 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dynamic and effective leadership skills from the organization that has spent decades helping people discover their own potential to lead

Leadership in the Crucible of Work: Discovering the Interior Life of an Authentic Leader

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Author :
Publisher :
ISBN 13 : 9781734298406
Total Pages : 240 pages
Book Rating : 4.2/5 (984 download)

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Book Synopsis Leadership in the Crucible of Work: Discovering the Interior Life of an Authentic Leader by : Sandy Shugart

Download or read book Leadership in the Crucible of Work: Discovering the Interior Life of an Authentic Leader written by Sandy Shugart and published by . This book was released on 2019-12-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Becoming a Can-Do Leader

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Author :
Publisher : Association for Talent Development
ISBN 13 : 1607281171
Total Pages : 180 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis Becoming a Can-Do Leader by : Frank Satterthwaite

Download or read book Becoming a Can-Do Leader written by Frank Satterthwaite and published by Association for Talent Development. This book was released on 2016-11-02 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manage without giving up the work you love and discover the leader within. Conventional management thinking says that to manage effectively you must delegate. It implies that managers fall into a dangerous trap when they continue to perform tasks they love from a previous role. And it says that to not “let go” is to give in to a controlling tendency that robs staff of development opportunities. But not everyone agrees. Today’s increasingly knowledge-driven, cost-competitive work world is changing the way management gets done. More and more, people in management roles are becoming can-do leaders who must continue to practice their specialty while managing and developing the skills of others. But this group has had few guidelines to follow—until now. In Becoming a Can-Do Leader, executive coaches Frank Satterthwaite and Jamie Millard say it’s time that management thinking catches up with reality. Their extensive experience training and coaching player-managers at all levels has shown that successful managers both delegate and do. Whether you’re trying to survive your first promotion or coaching executives who yearn to keep up with their field, essential guidelines for can-do leadership are inside this book. You’ll find workplace examples that ring true, as well as unique strategies and tools that both help you identify your values and provide insight into your natural leadership style. Don’t let your knowledge and skills decline by stepping completely out of the professional picture. It’s time to get productively and selectively involved in the work, enabling you to manage more effectively and keep up with important advances in your field—all while developing and leading your team to success. Discover how to work strategically with staff while continuing to grow expertise in your profession. That’s can-do leadership.

Seven ELements of Leadership for a New Breed of Leader

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Author :
Publisher :
ISBN 13 : 9780997168907
Total Pages : 162 pages
Book Rating : 4.1/5 (689 download)

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Book Synopsis Seven ELements of Leadership for a New Breed of Leader by : Michael A. Pitcher

Download or read book Seven ELements of Leadership for a New Breed of Leader written by Michael A. Pitcher and published by . This book was released on 2016-03-23 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is no longer the private domain of corporate executives, civic leaders, and politicians. Leadership is practiced every day in small businesses, in classrooms, in local churches, on athletic fields, and yes, in homes. Seven eLements of Leadership for a New Breed of Leader is a book for people who believe leadership is about serving others, people who care about developing themselves and bringing out the very best in everyone around them. The fundamental principles of leadership are invariable, and this book explains them as simple concepts that can yield extraordinary results in your life and career. The Seven eLements of Leadership are so simple that you could make a case that they are common sense. The issue for leaders today is that the eLements are not common practice.

Everyone a Leader

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Author :
Publisher : Wiley
ISBN 13 : 9780471197638
Total Pages : 0 pages
Book Rating : 4.1/5 (976 download)

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Book Synopsis Everyone a Leader by : Horst Bergmann

Download or read book Everyone a Leader written by Horst Bergmann and published by Wiley. This book was released on 1999-04-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine if every employee does what it takes to help his or her organization reach its goals, a place where everyone is a leader. If chaos and confusion come to mind, think again! Spreading leadership and decision-making responsibilities liberates, inspires, and motivates everyone to achieve more and contribute the maximum-making a positive impact on both productivity and business results. Step in, CLIMB(TM) up. Based on a landmark study that involved 2,000 people across 450 organizations, Everyone A Leader explores the critical moments when employees at all levels step forward into leadership roles. The findings are summarized in five key strategies the authors call the CLIMB model of leadership effectiveness: * Create a compelling future. * Let the customer drive the organization. * Involve every mind. * Manage work horizontally. * Build personal credibility. Each chapter in this breakthrough book brings the CLIMB strategies to life with powerful first person stories and anecdotes that effectively highlight the small, often-overlooked turning points in an organization's daily life. Turning points made possible by grassroots leaders. The CLIMB model's step-by-step tools for grassroots leaders build competencies such as presenting thoughts and ideas, listening proactively, giving recognition, managing priorities, turning conflict into collaboration, identifying and meeting unspoken customer needs, and many, many more. No other book offers such compelling proof that-equipped with proper tools and support-everyone has the potential to be a leader and to make a difference. To remain agile and responsive in today's dynamic global marketplace, successful organizations recognize the critical need for greater flexibility, knowledge, and adaptability across the entire organization. To do so means everyone must learn to be a leader. "Everyone A Leader explodes the myth that only people with official titles, big salaries, and high profiles mobilize others to get extraordinary things done. It makes the compelling case-backed by research and inviting anecdotes-that leaders emerge from all levels in all types of organizations. . . . You will learn how to make more of a difference once you've read and applied Everyone A Leader. This stellar book is not only a significant contribution to the field, it's also a rallying cry for all of us to leave a more lasting legacy." -Jim Kouzes, coauthor, The Leadership Challenge and Chairman, Tom Peters Group/Learning Systems. "This work skillfully distills hundreds of observed experiences into a five-part strategic model, highlighting those behaviors most likely to produce successful leadership results. Both emerging and experienced leaders . . . can learn from Everyone A Leader. It offers a pragmatic roadmap for success!" -Major General Garry L. Parks, U.S. Marine Corps. "Everyone A Leader is cause for rejoicing. The authors understand the key reality shaping today's organizations: leaders can emerge from anywhere. Their book is an invaluable tool . . . full of wise observations and practical advice." -Sally Helgesen, author, The Web of Inclusion. "Everyone A Leader is a wonderfully actionable guide for creating a broad, take charge, leadership culture." -Ron Zemke, author, the Knock Your Socks Off Service series. "If you want co-workers who are productive, satisfied, and willing to shoulder the responsibility of making your organization stronger, this timely and inspiring nuts-and-bolts account of democratic leadership is for you." -Meena Surie Wilson, PhD, Global Initiatives Group, Center for Creative Leadership. "Finally, a leadership book for today's flat, dynamic, team-based organizations . . . This is the model." -Todd W. Arnold, Vice President, Customer Services, Cinergy Corp.