The Work Of The Service

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The Work of the Service Complaints Commissioner for the Armed Forces

Author : Great Britain: Parliament: House of Commons: Defence Committee
Publisher : The Stationery Office
ISBN 13 : 9780215054456
Total Pages : 74 pages
Book Rating : 4.0/5 (544 download)

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Book Synopsis The Work of the Service Complaints Commissioner for the Armed Forces by : Great Britain: Parliament: House of Commons: Defence Committee

Download or read book The Work of the Service Complaints Commissioner for the Armed Forces written by Great Britain: Parliament: House of Commons: Defence Committee and published by The Stationery Office. This book was released on 2013-02-26 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is accepted that the steady increase in the level of Service complaints made directly to the chain of command or referred by the Commissioner may indicate an increasing level of confidence in the system. However, there is concern noting the Commissioner's comments regarding a much lower rate of annual increase in contacts about matters that could become Service complaints compared to the first three years that her post had existed. This concern is heightened by other organisations, such as the Service Families Federations, reporting lower levels of contact from Service personnel, solicitors reporting an increase in the number of individuals approaching them as they felt the Commissioner had no powers, and the increase in the number of people not pursuing matters with the Commissioner after initial contact for the same reason. There is also concern that the Commissioner and others are reporting that fears of redundancy among Service personnel appear to be deterring them from making Service complaints. It is unacceptable that Service personnel who believe they have a genuine grievance in relation to redundancy or any other matter are reluctant to seek redress and resolution of the matter through the appropriate channels because they fear the consequences of making a complaint. As a matter of urgency the MoD and the Commissioner should investigate this matter. The Service Complaints Commissioner role is an integral part of honouring the Armed Forces Covenant and whilst there has been progress made in delivering a fair, just and efficient Service complaints system, there is still a long way to go

Good Services

Author : Louise Downe
Publisher : BIS Publishers
ISBN 13 : 9789063695439
Total Pages : 0 pages
Book Rating : 4.6/5 (954 download)

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Book Synopsis Good Services by : Louise Downe

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Gospel Principles

Author : The Church of Jesus Christ of Latter-Day Saints
Publisher : The Church of Jesus Christ of Latter-day Saints
ISBN 13 : 1465101276
Total Pages : 298 pages
Book Rating : 4.4/5 (651 download)

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Book Synopsis Gospel Principles by : The Church of Jesus Christ of Latter-Day Saints

Download or read book Gospel Principles written by The Church of Jesus Christ of Latter-Day Saints and published by The Church of Jesus Christ of Latter-day Saints. This book was released on 1997 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.

Service Work

Author : Cameron MacDonald
Publisher : Routledge
ISBN 13 : 1135926603
Total Pages : 214 pages
Book Rating : 4.1/5 (359 download)

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Book Synopsis Service Work by : Cameron MacDonald

Download or read book Service Work written by Cameron MacDonald and published by Routledge. This book was released on 2008-08-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie

Service Design for Business

Author : Ben Reason
Publisher : John Wiley & Sons
ISBN 13 : 1118988922
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1341 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Finding Calcutta

Author : Mary Poplin
Publisher : InterVarsity Press
ISBN 13 : 0830868488
Total Pages : 226 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis Finding Calcutta by : Mary Poplin

Download or read book Finding Calcutta written by Mary Poplin and published by InterVarsity Press. This book was released on 2011-01-28 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mary Poplin's chronicle of her volunteer work with the Missionaries of Charity in Calcutta provides an inside glimpse into Mother Teresa's life of service to the poor. Transformed by the experience, Poplin discovered how all of us can find our own places of meaningful work and service.

The Work of the Soil Conservation Service

Author : United States. Soil Conservation Service
Publisher :
ISBN 13 :
Total Pages : 8 pages
Book Rating : 4.:/5 (54 download)

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Book Synopsis The Work of the Soil Conservation Service by : United States. Soil Conservation Service

Download or read book The Work of the Soil Conservation Service written by United States. Soil Conservation Service and published by . This book was released on 1957 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Secular Work Is Full Time Service

Author : Larry Peabody
Publisher :
ISBN 13 : 9780875084480
Total Pages : 142 pages
Book Rating : 4.0/5 (844 download)

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Book Synopsis Secular Work Is Full Time Service by : Larry Peabody

Download or read book Secular Work Is Full Time Service written by Larry Peabody and published by . This book was released on 1980-01-01 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Humans as a Service

Author : Jeremias Prassl
Publisher : Oxford University Press
ISBN 13 : 0192517384
Total Pages : 208 pages
Book Rating : 4.1/5 (925 download)

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Book Synopsis Humans as a Service by : Jeremias Prassl

Download or read book Humans as a Service written by Jeremias Prassl and published by Oxford University Press. This book was released on 2018-04-05 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHAT IF YOUR BOSS WAS AN ALGORITHM? The gig economy promises to revolutionise work as we know it, offering flexibility and independence instead of 9-to-5 drudgery. The potential benefits are enormous: consumers enjoy the convenience and affordability of on-demand work while micro-entrepreneurs turn to online platforms in search of their next gig, task, or ride. IS THIS THE FUTURE OF WORK? The gig economy promises to revolutionise work as we know it, offering flexibility and independence instead of 9-to-5 drudgery. The potential benefits are enormous: consumers enjoy the convenience and affordability of on-demand work while micro-entrepreneurs turn to online platforms in search of their next gig, task, or ride. HOW CAN WE PROTECT CONSUMERS & WORKERS WITHOUT STIFLING INNOVATION? As courts and governments around the world begin to grapple with the gig economy, Humans as a Service explores the challenges of on-demand work, and explains how we can ensure decent working conditions, protect consumers, and foster innovation. Employment law plays a central role in levelling the playing field: gigs, tasks, and rides are work - and should be regulated as such.

Markets and Bodies

Author : Eileen M. Otis
Publisher : Stanford University Press
ISBN 13 : 0804778353
Total Pages : 229 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Markets and Bodies by : Eileen M. Otis

Download or read book Markets and Bodies written by Eileen M. Otis and published by Stanford University Press. This book was released on 2011-12-07 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insulated from the dust, noise, and crowds churning outside, China's luxury hotels are staging areas for the new economic and political landscape of the country. These hotels, along with other emerging service businesses, offer an important, new source of employment for millions of workers, but also bring to light levels of inequality that surpass most developed nations. Examining how gender enables the globalization of markets and how emerging forms of service labor are changing women's social status in China, Markets and Bodies reveals the forms of social inequality produced by shifts in the economy. No longer working for the common good as defined by the socialist state, service workers are catering to the individual desires of consumers. This economic transition ultimately affords a unique opportunity to investigate the possibilities and current limits for better working conditions for the young women who are enabling the development of capitalism in China.

The work of the BBC World Service 2008-09

Author : Great Britain: Parliament: House of Commons: Foreign Affairs Committee
Publisher : The Stationery Office
ISBN 13 : 9780215543820
Total Pages : 60 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis The work of the BBC World Service 2008-09 by : Great Britain: Parliament: House of Commons: Foreign Affairs Committee

Download or read book The work of the BBC World Service 2008-09 written by Great Britain: Parliament: House of Commons: Foreign Affairs Committee and published by The Stationery Office. This book was released on 2010-02-05 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Committee welcomes a strong performance by the BBC World Service across all media in 2008-09, particularly the unprecedented growth in online audiences. The report examines the overall performance, noting a global reach in radio and television of 185 million adults a week and the high regard for objectivity and relevance achieved by the Service in surveys of customers. Ratings for value and loyalty were also high in some countries. The report then reviews specific successes and problems in particular countries or services: BBC Arabic television; BBC Persian television; other language services; online and mobile technology; China; Russia; Sri Lanka; Rwanda; Azerbaijan; and administration. The Committee concludes that 2009-10 will be a difficult year for the BBC World Service and that further cuts in staff and services should be avoided. The World Service is of key importance in providing a source of high quality and politically independent broadcasting worldwide.

Smart Machines and Service Work

Author : Jason E. Smith
Publisher : Reaktion Books
ISBN 13 : 1789143187
Total Pages : 161 pages
Book Rating : 4.7/5 (891 download)

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Book Synopsis Smart Machines and Service Work by : Jason E. Smith

Download or read book Smart Machines and Service Work written by Jason E. Smith and published by Reaktion Books. This book was released on 2020-12-23 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

Inside a U.S. Embassy

Author : Shawn Dorman
Publisher : Potomac Books, Inc.
ISBN 13 : 1612344674
Total Pages : 284 pages
Book Rating : 4.6/5 (123 download)

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Book Synopsis Inside a U.S. Embassy by : Shawn Dorman

Download or read book Inside a U.S. Embassy written by Shawn Dorman and published by Potomac Books, Inc.. This book was released on 2011 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.

Civic Work, Civic Lessons

Author : Thomas Ehrlich
Publisher : University Press of America
ISBN 13 : 0761861289
Total Pages : 203 pages
Book Rating : 4.7/5 (618 download)

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Book Synopsis Civic Work, Civic Lessons by : Thomas Ehrlich

Download or read book Civic Work, Civic Lessons written by Thomas Ehrlich and published by University Press of America. This book was released on 2013-07-11 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Civic Work, Civic Lessons explains how and why people of all ages, and particularly young people, should engage in public service as a vocation or avocation. Its authors are 57 years apart in age, but united in their passion for public service, which they term “civic work.” The book provides unique intergenerational perspectives. Thomas Ehrlich spent much of his career in the federal government. Ernestine Fu started a non-profit organization at an early age and then funded projects led by youth. Both have engaged in many other civic activities. An introductory chapter is followed by seven key lessons for success in civic work. Each lesson includes a section by each author. The sections by Ehrlich draw mainly from his experiences. Those by Fu draw on her civic work and that of many young volunteers whom the co-authors interviewed. The concluding chapter focuses on leveraging technologies for civic work. All profits received by the authors from the sale of this book will be donated to philanthropic organizations.

Site Reliability Engineering

Author : Niall Richard Murphy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

The Service Profit Chain

Author : James L. Heskett
Publisher : Simon and Schuster
ISBN 13 : 1439108307
Total Pages : 345 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis The Service Profit Chain by : James L. Heskett

Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.