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The Use Of Jobcentre Plus Telephony And Face To Face First Contact Services By Customers With Specific Communication Barriers
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Book Synopsis The Use of Jobcentre Plus Telephony and Face-to-face First Contact Services by Customers with Specific Communication Barriers by : Caroline M. Hay
Download or read book The Use of Jobcentre Plus Telephony and Face-to-face First Contact Services by Customers with Specific Communication Barriers written by Caroline M. Hay and published by . This book was released on 2007 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Understanding social security (Second edition) by : Millar, Jane
Download or read book Understanding social security (Second edition) written by Millar, Jane and published by Policy Press. This book was released on 2009-02-02 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.
Book Synopsis Informing the Piloting of Deductions from Earnings Orders as the Primary Method of Collecting Child Maintainance by : Ashfa Slater
Download or read book Informing the Piloting of Deductions from Earnings Orders as the Primary Method of Collecting Child Maintainance written by Ashfa Slater and published by . This book was released on 2008 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the British Government White Paper, A New System of Child Maintenance (HMSO, December 2006), the Government committed to legislate to pilot the use of a Deduction from Earnings Order (DEO) as the primary means of collecting maintenance from those in employment. In response to employer concerns, a study was conducted to identify likely employer fears and issues, in order to inform the implementation of the new pilot scheme. The research involved a quantitative survey with 1,503 UK-based employers from small, medium, and large companies.
Book Synopsis Delivering Effective Services Through Contact Centres by : Great Britain: National Audit Office
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Book Synopsis Department for Work and Pensions by : Great Britain. National Audit Office
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Book Synopsis The British National Bibliography by : Arthur James Wells
Download or read book The British National Bibliography written by Arthur James Wells and published by . This book was released on 2007 with total page 870 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Great Britain: Parliament: House of Commons: Work and Pensions Committee Publisher :The Stationery Office ISBN 13 :9780215035509 Total Pages :256 pages Book Rating :4.0/5 (355 download)
Book Synopsis Benefits simplification by : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Download or read book Benefits simplification written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2007-07-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
Book Synopsis The Civil Service Year Book by : Great Britain. Cabinet Office
Download or read book The Civil Service Year Book written by Great Britain. Cabinet Office and published by . This book was released on 2007 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: This directory provides all the latest information on the structure, departments, and key personnel of the UK Civil Service.
Book Synopsis Service transformation by : David Sir Varney
Download or read book Service transformation written by David Sir Varney and published by The Stationery Office. This book was released on 2006-12-06 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).
Book Synopsis Getting in, staying in and getting on by : Liz Sayce
Download or read book Getting in, staying in and getting on written by Liz Sayce and published by The Stationery Office. This book was released on 2011-06-09 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review, looking at disability employment support, and entitled "Getting in, staying in and getting on", seeks to ensure that disabled people have the opportunities and support needed to meet their employment aspirations. The focus of the review has set out a number of recommendations for employment support and the author has focused on three areas to promote this objective. (1) To set out the types of support that today's young disabled people will want in a future economy; (2) Enshrining the right to work objectives as set out in the UN Convention on the Rights of Persons with Disabilities; (3) To make a case for cross-Government work to unlock the big enablers of employment, that is "Getting in, staying in and getting on" , which includes raising the aspirations of what disabled people can achieve. For "getting in" this should include more disabled people doing apprenticeships, work experience and work placements; for "staying in" there should be better promotion for Access to Work for retension and for "getting on" there should be greater encouragement of disabled people in setting up businesses and gaining skills for career development. The publication is divided into 5 chapters, with appendices.
Download or read book Black Enterprise written by and published by . This book was released on 2000-06 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.
Book Synopsis Business Communication by : Peter Hartley
Download or read book Business Communication written by Peter Hartley and published by Routledge. This book was released on 2008-01-28 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a wide-ranging, up-to-date introduction to modern business communication, which integrates communication theory and practice and challenges many orthodox views of the communication process. As well as developing their own practical skills, readers will be able to understand and apply principles of modern business communication. Among the subjects covered are: interpersonal communication, including the use and analysis of nonverbal communication group communication, including practical techniques to support discussion and meetings written presentation, including the full range of paper and electronic documents oral presentation, including the use of electronic media corporate communication, including strategies and media. The book also offers guidelines on how communication must respond to important organizational issues, including the impact of information technology, changes in organizational structures and cultures, and the diverse, multicultural composition of modern organizations. This is an ideal text for undergraduates and postgraduates studying business communication, and through its direct style and practical relevance it will also satisfy professional readers wishing to develop their understanding and skills.
Book Synopsis A Guide to Worker Displacement by : Gary B. Hansen
Download or read book A Guide to Worker Displacement written by Gary B. Hansen and published by International Labour Organisation. This book was released on 2009 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide is an update To The 2001 Guide to worker displacement that was published as a response To The Asian financial crisis. The Guide, drawing on experience primarily in North America and during the transition process in Central and Eastern Europe, explores how enterprises, communities and workers can respond To The financial crisis and how to reduce potential job losses. This includes possible strategies for averting layoffs and promoting business retention by communities, enterprise managements and workers' association. The guide is primarily for use in industrialized and transition countries, and is aimed at policy makers, employers and workers in developing appropriate responses that promote worker retention and employment during the recession.
Download or read book The Parliamentary Monitor written by and published by . This book was released on 1999 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Parliamentary Debates (Hansard). by : Great Britain. Parliament. House of Commons
Download or read book Parliamentary Debates (Hansard). written by Great Britain. Parliament. House of Commons and published by . This book was released on 2008 with total page 828 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book New Scientist written by and published by . This book was released on 1980 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Nursing Mirror written by and published by . This book was released on 1981 with total page 764 pages. Available in PDF, EPUB and Kindle. Book excerpt:
