Author : Hugh C. H. Koch
Publisher :
ISBN 13 :
Total Pages : 132 pages
Book Rating : 4.E/5 ( download)
Book Synopsis Total Quality Management in Health Care by : Hugh C. H. Koch
Download or read book Total Quality Management in Health Care written by Hugh C. H. Koch and published by . This book was released on 1991 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emergence of "total quality" as an approach to organising, sustaining and improving quality of service offers considerable potential benefits to the health service in the 1990s and beyond. TQM is an integral part of effective management, not an optional extra. It is a system which in general results in greater awareness of how performance in delivering health care can be explicitly measured against agreed standards to the satisfaction of both patients and "purchasers". TQM is a comprehensive approach, both cultural and technical, and must embrace all staff, all disciplines and all activities. This text offers a description of what TQM is, how the quality culture can be developed, what the contributory technical components are and the benefits which can accrue from implementing this important organisational initiative.