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The Spirit To Serve Marriotts Way
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Book Synopsis The Spirit to Serve by : John Willard Marriott
Download or read book The Spirit to Serve written by John Willard Marriott and published by HarperCollins Publishers. This book was released on 1997 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marriott was recently listed by Fortune magazine as one of "The 100 Best Companies to Work for in America" and the "5th Best Company for Asians, Blacks & Hispanics" and ranked by Business Week as one of the "Top Ten Companies for Work & Family."
Book Synopsis Without Reservations by : John Willard Marriott (Jr.)
Download or read book Without Reservations written by John Willard Marriott (Jr.) and published by Luxury Custom Publishing LLC. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
Book Synopsis Be My Guest by : CONRAD AUTOR HILTON
Download or read book Be My Guest written by CONRAD AUTOR HILTON and published by Simon and Schuster. This book was released on 1984 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 50 Success Classics by : Tom Butler-Bowdon
Download or read book 50 Success Classics written by Tom Butler-Bowdon and published by Hachette UK. This book was released on 2010-12-07 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the all-time classic books that have helped millions of people achieve success in their work and personal lives.
Download or read book Bill Marriott written by Dale Van Atta and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives readers an intimate portrait of the life of a billionaire and business titan and shares his definition of success. This biography tells the remarkable story of a man who had the vision to create a multibillion-dollar business, who understood the power of giving, and lived the creed that hard work will pay off, but success is never final.
Book Synopsis Delight Your Customers by : Steve Curtin
Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Book Synopsis An Obama's Journey by : Mark Obama Ndesandjo
Download or read book An Obama's Journey written by Mark Obama Ndesandjo and published by Rowman & Littlefield. This book was released on 2014-09-29 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this revealing and beautifully written memoir, Mark Obama Ndesandjo, recounts his complex relationship with his older half-brother, President Barack Obama, including their first meeting in Kenya over twenty years ago. The book also offers the author's inspiring personal story about identity and multiculturalism. Rare family photos add to the book's personal nature as does the intense recounting of domestic violence in the home of Barack Obama Sr.’s and his third wife, Ruth Baker, Mark’s Jewish-American mother. The book also attempts to set the records straight on several points of the president’s best-selling memoir Dreams from My Father. In its connection to President Obama, Mark's story takes on an even greater significance because it becomes all the more directly, a story of American identity and a window into the complex figure of the father they share, Barack Obama Sr., their roots in Kenya, their multicultural identities, and their relationships with America.
Book Synopsis Finding Our Way by : Margaret J. Wheatley
Download or read book Finding Our Way written by Margaret J. Wheatley and published by Berrett-Koehler Publishers. This book was released on 2005-02-14 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed author “richly articulates how the insights of modern science . . . can usher in a new era of human and planetary health” (Systems Thinker). For years, Margaret Wheatley has written eloquently about humanizing our organizations and helping people to work together more effectively and compassionately. She has shown how breakthroughs in chaos theory and quantum physics can enable organizations to function more like responsive, self-organizing living systems, rather than cold mechanisms of control. And she has gradually expanded these ideas into the wider arena of human society. In short, Margaret Wheatley is one of the most innovative and influential organizational thinkers of our time, and Finding Our Way brings together her shorter writings for the first time, touching on all the topics she has addressed throughout her career, showing how she has applied the ideas in her books in many different situations. “However,” she writes, “this is not a collection of articles. I updated, revised, or substantially added to the original content of each one. In this way, everything written here represents my current views on the subjects I write about.” Provocative, challenging, at times poetic, and often deeply moving, Finding Our Way sums up Wheatley’s thinking on a diverse scope of topics from leadership and management to education and raising children in turbulent times; from societal commentary to specific organizational techniques and more. “Wheatley provocatively lays out how managers must operate to be effective in a system that is ‘alive’ . . . Finding Our Way challenges us to see the enterprises we lead in new light.” —Leader’s Beacon
Download or read book Four Seasons written by Isadore Sharp and published by Penguin. This book was released on 2009-04-30 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.
Book Synopsis The Spirit of Hospitality by : Larry Stuart
Download or read book The Spirit of Hospitality written by Larry Stuart and published by Morgan James Publishing. This book was released on 2018-09-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.
Book Synopsis Everything You Need to Know to Feel Go(o)d by : Candace B. Pert, Ph.D.
Download or read book Everything You Need to Know to Feel Go(o)d written by Candace B. Pert, Ph.D. and published by Hay House, Inc. This book was released on 2007-11-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything You Need to Know to Feel Go(o)d is Candace Pert’s response to the questions she’s been asked in her worldwide travels ever since the publication of her book Molecules of Emotion, and her appearance in the film What the Bleep Do We Know?! She discovered that, at the end of the day, all people really want to know is how to feel good. Within these pages, Dr. Pert shares the answers she’s found, both in the biomedical laboratory of mainstream science and in the laboratory of her own evolving life. Her amazing journey documents how mind, body, and spirit cannot be separated; and that we’re hard-wired for bliss, which is both physical and divine. Feeling good and feeling God, she believes, are one and the same. From beginning to end, this book takes us on an entertaining romp through the many bodymind avenues, separating the woo-woo from real science and pointing the way toward using new paradigm therapies, detoxing our food and environment, forgiving and healing our relationships, understanding depression, staying young, and creating the reality we want to experience. Consciousness, mind, emotions, and God are all factored into the mix, resulting in a lot of beneficial advice and self-development insights that will empower us toward health, well-being, and feeling . . . Go(o)d.
Book Synopsis Seed Money: Monsanto's Past and Our Food Future by : Bartow J. Elmore
Download or read book Seed Money: Monsanto's Past and Our Food Future written by Bartow J. Elmore and published by W. W. Norton & Company. This book was released on 2021-10-12 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative and eye-opening history that examines how Monsanto came to have outsized influence over our food system. Monsanto, a St. Louis chemical firm that became the world’s largest maker of genetically engineered seeds, merged with German pharma-biotech giant Bayer in 2018—but its Roundup Ready® seeds, introduced twenty-five years ago, are still reshaping the farms that feed us. When researchers found trace amounts of the firm’s blockbuster herbicide in breakfast cereal bowls, Monsanto faced public outcry. Award-winning historian Bartow J. Elmore shows how the Roundup story is just one of the troubling threads of Monsanto’s past, many told here and woven together for the first time. A company employee sitting on potentially explosive information who weighs risking everything to tell his story. A town whose residents are urged to avoid their basements because Monsanto’s radioactive waste laces their homes’ foundations. Factory workers who peel off layers of their skin before accepting cash bonuses to continue dirty jobs. An executive wrestling with the ethics of selling a profitable product he knew was toxic. Incorporating global fieldwork, interviews with company employees, and untapped corporate and government records, Elmore traces Monsanto’s astounding evolution from a scrappy chemical startup to a global agribusiness powerhouse. Monsanto used seed money derived from toxic products—including PCBs and Agent Orange—to build an agricultural empire, promising endless bounty through its genetically engineered technology. Skyrocketing sales of Monsanto’s new Roundup Ready system stunned even those in the seed trade, who marveled at the influx of cash and lavish incentives into their sleepy sector. But as new data emerges about the Roundup system, and as Bayer faces a tide of lawsuits over Monsanto products past and present, Elmore’s urgent history shows how our food future is still very much tethered to the company’s chemical past.
Book Synopsis Destination Wellness by : Annie Daly
Download or read book Destination Wellness written by Annie Daly and published by Chronicle Books. This book was released on 2021-05-11 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: True well-being isnt hard to find. You just have to know where to look. In this insightful, full-color tour of Jamaica, Norway, Hawai'i, Japan, India, and Brazil, wellness and travel journalist Annie Daly shares a diverse array of philosophies, lifestyles, and practices for better living. Fed up with the commercialization of the wellness industry after working in it for years, Annie embarked on an inspiring adventure through some of the world's happiest and healthiest cities and villages to find out what we can learn from them. Whether she's hiking along gorgeous fjords in Norway to see why Norwegians are so dedicated to getting outside, soothing her spirit with Hawaiian salt water cleanses, or learning about the importance Brazilians place on community, Annie combines on-the-ground reporting with heartful personal narrative to share the global lessons, philosophies, and customs that prove that wellness is not about the products—it's about the way you live your life. With candid photography, lesser-known history sidebars, and guidance on how to incorporate these often ancient and always timeless practices into your own lifestyle, this culturally-immersive read invites you to view the world through a different lens and decide what being well means to you. Destination Wellness is the perfect book for: • Anyone who has embraced hygge and is looking for new lifestyle inspiration • Armchair travelers and staycationers • Happiness and inspiration seekers • Wellness and travel enthusiasts • History lovers
Book Synopsis A Recipe for Disaster by : John Marriott
Download or read book A Recipe for Disaster written by John Marriott and published by Wipf and Stock Publishers. This book was released on 2018-10-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statistics speak for themselves; record numbers of individuals who at one time identified as Christians are deconverting from the faith and identifying as unbelievers. Why is this happening and what can be done to prevent it? A Recipe for Disaster seeks to answer those questions by focusing on the four ways churches and parents unwittingly contribute to the deconversion process. By over-preparing, under-preparing, ill-preparing, and painfully preparing those they are responsible to disciple into mature believers, churches and parents instead set them up for a crisis of faith that all too often leads to the loss of faith. In response to each of the four methods of poor preparation, A Recipe for Disaster offers a recipe for success, four alternative methods of preparation designed to instill lifelong faith.
Download or read book Joyful written by Ingrid Fetell Lee and published by Hachette UK. This book was released on 2018-09-04 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make small changes to your surroundings and create extraordinary happiness in your life with groundbreaking research from designer and TED star Ingrid Fetell Lee. Next Big Idea Club selection—chosen by Malcolm Gladwell, Susan Cain, Dan Pink, and Adam Grant as one of the "two most groundbreaking new nonfiction reads of the season!" "This book has the power to change everything! Writing with depth, wit, and insight, Ingrid Fetell Lee shares all you need to know in order to create external environments that give rise to inner joy." —Susan Cain, author of Quiet and founder of Quiet Revolution Have you ever wondered why we stop to watch the orange glow that arrives before sunset, or why we flock to see cherry blossoms bloom in spring? Is there a reason that people—regardless of gender, age, culture, or ethnicity—are mesmerized by baby animals, and can't help but smile when they see a burst of confetti or a cluster of colorful balloons? We are often made to feel that the physical world has little or no impact on our inner joy. Increasingly, experts urge us to find balance and calm by looking inward—through mindfulness or meditation—and muting the outside world. But what if the natural vibrancy of our surroundings is actually our most renewable and easily accessible source of joy? In Joyful, designer Ingrid Fetell Lee explores how the seemingly mundane spaces and objects we interact with every day have surprising and powerful effects on our mood. Drawing on insights from neuroscience and psychology, she explains why one setting makes us feel anxious or competitive, while another fosters acceptance and delight—and, most importantly, she reveals how we can harness the power of our surroundings to live fuller, healthier, and truly joyful lives.
Download or read book Hidden Agenda written by Kevin Allen and published by Routledge. This book was released on 2016-10-21 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each of us pitches ideas every day. Regardless of what idea we're selling-or who we're selling it to-it all boils down to the act of stirring someone to join you, to agree to follow you. Yet we consistently underestimate how critical it is to recognize the role of the decision maker. Decisions are, after all, made by people; and people have needs and agendas, spoken and unspoken. Understanding these needs and agendas are critical to success in business. Kevin Allen's approach is not about persuading, but about creating a connection that assures a mutual win. By unearthing the true motivation or desire of the decision maker, Allen shows how to craft a story or message around it, creating a predictable and repeatable end result. Full of stories and examples, this entertaining book teaches you how to effectively find, connect, and finally to speak to the Hidden Agenda to win business unfailingly, every time.
Book Synopsis Why God Lets Us Choose by : Stephen D. Nadauld
Download or read book Why God Lets Us Choose written by Stephen D. Nadauld and published by . This book was released on 2014-09-29 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
