The Service Economy

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The SAGE Encyclopedia of Quality and the Service Economy

Author : Su Mi Dahlgaard-Park
Publisher : SAGE Publications
ISBN 13 : 1483346358
Total Pages : 992 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE Encyclopedia of Quality and the Service Economy by : Su Mi Dahlgaard-Park

Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

At Your Service?

Author : Gaurav Nayyar
Publisher : World Bank Publications
ISBN 13 : 1464817103
Total Pages : 364 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis At Your Service? by : Gaurav Nayyar

Download or read book At Your Service? written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Knowledge and Innovation in the New Service Economy

Author : Birgitte Andersen
Publisher : Edward Elgar Publishing
ISBN 13 : 9781781959930
Total Pages : 348 pages
Book Rating : 4.9/5 (599 download)

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Book Synopsis Knowledge and Innovation in the New Service Economy by : Birgitte Andersen

Download or read book Knowledge and Innovation in the New Service Economy written by Birgitte Andersen and published by Edward Elgar Publishing. This book was released on 2000-11-27 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Knowledge and Innovation in the New Service Economy is an interesting book that provides a good overview of recent trends in the service sector. . . . This book is recommended for libraries supporting upper division and graduate programs in international business and e-commerce, or for those who want a thorough overview of the knowledge-based service economy.' - Steven W. Staninger, Business Information Alert Knowledge and innovation are key factors contributing to growth and prosperity in the new service economy. This book presents original, empirical and theoretical contributions to address the economic dimensions of knowledge and the organisation of knowledge intensive activity through specialised services. Specific analyses include: * macro statistics to highlight the contribution of services to economic activity * firm level survey data to identify and consider client relations * case studies of four innovation-oriented business services.

The Service Economy

Author : Victor R. Fuchs
Publisher :
ISBN 13 :
Total Pages : 320 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The Service Economy by : Victor R. Fuchs

Download or read book The Service Economy written by Victor R. Fuchs and published by . This book was released on 1968 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Report on economic research on the growth of service sectors in the USA - covers hours of work in such industries, wages, input output, labour productivity, economic implications, employment, cyclical unemployment, etc., and includes case studies. References and statistical tables.

The Service Sector in Soviet Economic Growth

Author : Gur Ofer
Publisher : Harvard University Press
ISBN 13 : 9780674801806
Total Pages : 228 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis The Service Sector in Soviet Economic Growth by : Gur Ofer

Download or read book The Service Sector in Soviet Economic Growth written by Gur Ofer and published by Harvard University Press. This book was released on 1973 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comparison of the service sector in the USSR and abroad - maintains that the small share of the service sector in the soviet economy is due chiefly to the socialist economic system and to its economic growth strategy, covers theoretical aspects, industrial aspects, the industrial structure, service labour force, the service gap in commerce, etc., and relies primarily on data for the period up to 1968. Bibliography, references and statistical tables.

The New Service Economy

Author : Luis Rubalcaba-Bermejo
Publisher : Edward Elgar Publishing
ISBN 13 :
Total Pages : 368 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The New Service Economy by : Luis Rubalcaba-Bermejo

Download or read book The New Service Economy written by Luis Rubalcaba-Bermejo and published by Edward Elgar Publishing. This book was released on 2007 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring the dimensions, available empirical evidence and associated policy implications, this book investigates the challenges facing the global economy, including employment, productivity, innovation and competitiveness. It is intended for researchers and policymakers, professionals in service firms, and students in international business.

The Experience Economy

Author : B. Joseph Pine
Publisher : Harvard Business Press
ISBN 13 : 9780875848198
Total Pages : 276 pages
Book Rating : 4.8/5 (481 download)

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Book Synopsis The Experience Economy by : B. Joseph Pine

Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

Competing in a Service Economy

Author : Matthew D. Johnson
Publisher : John Wiley & Sons
ISBN 13 : 0787970670
Total Pages : 210 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis Competing in a Service Economy by : Matthew D. Johnson

Download or read book Competing in a Service Economy written by Matthew D. Johnson and published by John Wiley & Sons. This book was released on 2003-06-03 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Die Fähigkeit, hochwertige Dienstleistungen zu entwickeln und anzubieten, ist zu einem wesentlichen Faktor für die Unternehmensstrategie und den Unternehmenserfolg geworden. "Competing in a Service Economy" hilft Führungskräften und Managern bei der Neuentwicklung und Innovation von Dienstleistungen strategisch zu denken und zu planen. Wer Dienstleistungen entwickelt, steigert die Kundenzufriedenheit und damit die Finanz-Performance. Der Band erläutert detailliert die Tools und Prozesse für die Bereitstellung, Verbesserung und Innovation von Dienstleistungen. Fallstudien zu IKEA, Disney, Volvo Trucks, Sterling Pulp Chemicals und EMC2 belegen anschaulich die verschiedenen Ansätze. Die Autoren verfügen über langjährige Praxiserfahrung im Bereich wissenschaftlicher und angewandter Forschung in Zusammenarbeit mit einer Vielzahl von Firmen und Organisationen. "Competing in a Service Economy" ist ein praxisorientierter Leitfaden, der Ihnen genau sagt, wie Sie sich durch die Entwicklung und Innovation von Dienstleistungen einen Wettbewerbsvorteil sichern.

The Political Economy of the Service Transition

Author : Anne Wren
Publisher : Oxford University Press, USA
ISBN 13 : 0199657297
Total Pages : 354 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis The Political Economy of the Service Transition by : Anne Wren

Download or read book The Political Economy of the Service Transition written by Anne Wren and published by Oxford University Press, USA. This book was released on 2013-01-24 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past four decades, the world's most developed economies (in Europe, North-America, and Australasia) have faced massive structural change. Industrial sectors, which were once considered the economic backbone of these societies, have shrunk inexorably in terms of size and economic significance, while service sectors have taken over as the primary engines of output and employment expansion. This book is a systematic attempt to understand this transition andits profound implications for the economy, politics, and society, with a central focus on job creation and destruction.

Innovation Systems in the Service Economy

Author : J Stanley Metcalfe
Publisher : Springer Science & Business Media
ISBN 13 : 1461544254
Total Pages : 340 pages
Book Rating : 4.4/5 (615 download)

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Book Synopsis Innovation Systems in the Service Economy by : J Stanley Metcalfe

Download or read book Innovation Systems in the Service Economy written by J Stanley Metcalfe and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A frequent complaint in literature is that services have been previously largely overlooked by innovation researchers and technology policy makers. Given the unarguable growth in the importance of the service sectors, increasing numbers of researchers and policy makers have taken a fresh look at service activities. Innovation Systems in the Service Economy: Measurement and Case Study Analysis presents contributions which increase the understanding of the role of services in the development of the division of labor in modern economics. This volume is devoted to the elaboration and understanding of the following two themes. First, service firms can be innovative in their own right, even though the process of innovation and the kinds of innovation may be different from those traditionally associated with manufacturing and other primary activities. Second, service firms and associated activities play an important role in the evolving division of creative labor which is constituted by modern innovative systems.

Services and the Knowledge-Based Economy

Author : Mark Boden
Publisher : Routledge
ISBN 13 : 131795405X
Total Pages : 304 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Services and the Knowledge-Based Economy by : Mark Boden

Download or read book Services and the Knowledge-Based Economy written by Mark Boden and published by Routledge. This book was released on 2019-07-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2000. Over the past two decades, the service sector have increased dramatically and now occupy the largest share of the economy of advanced industrial societies. Certain business services are regularly cited as evidence for the emergence of a "knowledge economy". In this pioneering book, leading researchers in the fields of service industries and innovation studies investigate the reasons for the growth of the service sectors and this emergent knowledge economy. Drawing on material as diverse as macroeconomic statistics and firm-level case studies, the contributors demonstrate that services are often important innovators in their own right, as well as contributing to innovation and economic performance in their user industries. The question of how far services are special cases, and what specific processes and trajectories characterize their innovative activity is treated systematically. Additionally, a variety of original analyses and information resources are presented. This book should be of value to the student of the modern industrial society, to those seeking to forge policies appropriate to the new context of economic development, and to researchers who are confronting the challenges of the knowledge economy.

Service Economies

Author : Jin-kyung Lee
Publisher : U of Minnesota Press
ISBN 13 : 0816651256
Total Pages : 317 pages
Book Rating : 4.8/5 (166 download)

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Book Synopsis Service Economies by : Jin-kyung Lee

Download or read book Service Economies written by Jin-kyung Lee and published by U of Minnesota Press. This book was released on 2010 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compelling alternative narrative of the modern "miracle" of South Korea.

The Service Productivity and Quality Challenge

Author : P.T. Harker
Publisher : Springer Science & Business Media
ISBN 13 : 940110073X
Total Pages : 511 pages
Book Rating : 4.4/5 (11 download)

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Book Synopsis The Service Productivity and Quality Challenge by : P.T. Harker

Download or read book The Service Productivity and Quality Challenge written by P.T. Harker and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.

Working in the Service Sector

Author : Gerhard Bosch
Publisher : Routledge
ISBN 13 : 1134456441
Total Pages : 337 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Working in the Service Sector by : Gerhard Bosch

Download or read book Working in the Service Sector written by Gerhard Bosch and published by Routledge. This book was released on 2004-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter 1 Introduction -- part Part I Different service societies in Europe -- chapter 2 Measuring economic tertiarisation -- chapter 3 The incidence of new forms of employment in service activities -- chapter 4 Why do countries have such different service-sector employment rates -- chapter 5 Services and the employment prospects for women -- part PART II The organisation of service work: an analysis of five sectors -- chapter 6 The family, the state, and now the market -- chapter 7 The reluctant nurses -- chapter 8 Work hard, play hard -- chapter 9 Work organisation and the importance of labour markets in the European retail trade -- chapter 10 Lean banking -- part Part III Common challenges -- chapter 11 The shaping of work and working time in the service sector -- chapter 12 The delegation of uncertainty -- chapter 13 Can trade unions meet the challenge -- chapter 14 Diversity and regulation of markets for services.

Services in Economic Thought

Author : Jean-Claude Delaunay
Publisher : Springer Science & Business Media
ISBN 13 : 9401129606
Total Pages : 139 pages
Book Rating : 4.4/5 (11 download)

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Book Synopsis Services in Economic Thought by : Jean-Claude Delaunay

Download or read book Services in Economic Thought written by Jean-Claude Delaunay and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services today account for a major share of employment and national product in the U. S. , with the employment share up from 57 percent immediately post-war to well over 70 percent today (if communications, utilities and transportation are included). This transformation (which is also occurring with varying lags in the othereconomically advanced economies) is driven by a variety of forces : by changes in consumer demand, by the rising demand for health and educational services, by new ways in which businesses are organized and the increasing importance ofcertain functions (e. g. new demands for monitoring, financing, sales promotion, and responding to regulatory agencies), and, closely related, by the continuing advances in electronic technology. Moreover, these multiple transformations have been accompanied by changes in the way work is carried out (e. g. the dramatic increases in the utilization of white collar workers, particularly professionals and managers, and the employment of women and educated workers), and by shifts in the location of work and of the population (e. g. rising importance of key cities within the urban system and of suburbs generally). The role of services in modem capitalistic economies is not yet integrated into the body of economic theory, although the need for such integration, especially as regards theories ofgrowth, market structure, and pricing, is critical. Some economists and sociologists, however, have since the days of Adam Smith, dealt with certain aspects of the role of services.

The Factory-free Economy

Author : Lionel Fontagné
Publisher : Oxford University Press
ISBN 13 : 019877916X
Total Pages : 383 pages
Book Rating : 4.1/5 (987 download)

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Book Synopsis The Factory-free Economy by : Lionel Fontagné

Download or read book The Factory-free Economy written by Lionel Fontagné and published by Oxford University Press. This book was released on 2017 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: An economic analysis of de-industrialization that considers the ongoing transformation of the industrial economies and the consequences for economic policy.

Social Change, Industrialization, and the Service Economy in São Paulo, 1950-2020

Author : Francisco Vidal Luna
Publisher : Stanford University Press
ISBN 13 : 1503631842
Total Pages : 438 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis Social Change, Industrialization, and the Service Economy in São Paulo, 1950-2020 by : Francisco Vidal Luna

Download or read book Social Change, Industrialization, and the Service Economy in São Paulo, 1950-2020 written by Francisco Vidal Luna and published by Stanford University Press. This book was released on 2022-07-19 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 1950s–80s, Brazil built one of the most advanced industrial networks among the "developing" countries, initially concentrated in the state of São Paulo. But from the 1980s, decentralization of industry spread to other states reducing São Paulo's relative importance in the country's industrial product. This volume draws on social, economic, and demographic data to document the accelerated industrialization of the state and its subsequent shift to a service economy amidst worsening social and economic inequality. Through its cultural institutions, universities, banking, and corporate sectors, the municipality of São Paulo would become a world metropolis. At the same time, given its rapid growth from 2 million to 12 million residents in this period, São Paulo dealt with problems of distribution, housing, and governance. This significant volume elucidates these and other trends during the late twentieth and early twenty-first centuries, and will be an invaluable reference for scholars of history, policy, and the economy in Latin America.