The Selection Of Appropriate Communication

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Customer Service For Dummies

Author : Karen Leland
Publisher : John Wiley & Sons
ISBN 13 : 1118052730
Total Pages : 409 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Customer Service For Dummies by : Karen Leland

Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Choosing Appropriate Channels of Communications

Author :
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (8 download)

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Book Synopsis Choosing Appropriate Channels of Communications by :

Download or read book Choosing Appropriate Channels of Communications written by and published by . This book was released on 2000 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Effective Communication for Nursing Associates

Author : Kerry Welch
Publisher : Learning Matters
ISBN 13 : 1529786177
Total Pages : 197 pages
Book Rating : 4.5/5 (297 download)

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Book Synopsis Effective Communication for Nursing Associates by : Kerry Welch

Download or read book Effective Communication for Nursing Associates written by Kerry Welch and published by Learning Matters. This book was released on 2022-04-26 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is central to providing high quality, person-centred care as a Nursing Associate. This book will help you to communicate effectively with patients, families, carers and your interprofessional team, encouraging you to develop your own unique voice. Covering important topics such as professional communication, tackling difficult conversations, communicating with emotional intelligence and tailoring communication across diverse settings, this book will enable you to communicate confidently in any situation. Key features - Fully mapped to the NMC Standards of Proficiency for Nursing Associates (2018) - Case studies, activities and other learning features help you master your skills - Focussed specifically on the Nursing Associate role, helping you develop into a confident professional practitioner

Ending Discrimination Against People with Mental and Substance Use Disorders

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309439124
Total Pages : 171 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Ending Discrimination Against People with Mental and Substance Use Disorders by : National Academies of Sciences, Engineering, and Medicine

Download or read book Ending Discrimination Against People with Mental and Substance Use Disorders written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-09-03 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Estimates indicate that as many as 1 in 4 Americans will experience a mental health problem or will misuse alcohol or drugs in their lifetimes. These disorders are among the most highly stigmatized health conditions in the United States, and they remain barriers to full participation in society in areas as basic as education, housing, and employment. Improving the lives of people with mental health and substance abuse disorders has been a priority in the United States for more than 50 years. The Community Mental Health Act of 1963 is considered a major turning point in America's efforts to improve behavioral healthcare. It ushered in an era of optimism and hope and laid the groundwork for the consumer movement and new models of recovery. The consumer movement gave voice to people with mental and substance use disorders and brought their perspectives and experience into national discussions about mental health. However over the same 50-year period, positive change in American public attitudes and beliefs about mental and substance use disorders has lagged behind these advances. Stigma is a complex social phenomenon based on a relationship between an attribute and a stereotype that assigns undesirable labels, qualities, and behaviors to a person with that attribute. Labeled individuals are then socially devalued, which leads to inequality and discrimination. This report contributes to national efforts to understand and change attitudes, beliefs and behaviors that can lead to stigma and discrimination. Changing stigma in a lasting way will require coordinated efforts, which are based on the best possible evidence, supported at the national level with multiyear funding, and planned and implemented by an effective coalition of representative stakeholders. Ending Discrimination Against People with Mental and Substance Use Disorders: The Evidence for Stigma Change explores stigma and discrimination faced by individuals with mental or substance use disorders and recommends effective strategies for reducing stigma and encouraging people to seek treatment and other supportive services. It offers a set of conclusions and recommendations about successful stigma change strategies and the research needed to inform and evaluate these efforts in the United States.

Making Data Talk

Author : David E. Nelson (M.D.)
Publisher :
ISBN 13 : 019538153X
Total Pages : 340 pages
Book Rating : 4.1/5 (953 download)

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Book Synopsis Making Data Talk by : David E. Nelson (M.D.)

Download or read book Making Data Talk written by David E. Nelson (M.D.) and published by . This book was released on 2009 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The demand for health information continues to increase, but the ability of health professionals to provide it clearly remains variable. The aim of this book is (1) to summarize and synthesize research on the selection and presentation of data pertinent to public health, and (2) to provide practical suggestions, based on this research summary and synthesis, on how scientists and other public health practitioners can better communicate data to the public, policy makers, and the press in typical real-world situations. Because communication is complex and no one approach works for all audiences, the authors emphasize how to communicate data "better" (and in some instances, contrast this with how to communicate data "worse"), rather than attempting a cookbook approach. The book contains a wealth of case studies and other examples to illustrate major points, and actual situations whenever possible. Key principles and recommendations are summarized at the end of each chapter. This book will stimulate interest among public health practitioners, scholars, and students to more seriously consider ways they can understand and improve communication about data and other types of scientific information with the public, policy makers, and the press. Improved data communication will increase the chances that evidence-based scientific findings can play a greater role in improving the public's health.

Business Communication

Author : Mary Ellen Guffey
Publisher : Scarborough, Ont. : Nelson Thomson Learning
ISBN 13 : 9780176169299
Total Pages : 567 pages
Book Rating : 4.1/5 (692 download)

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Book Synopsis Business Communication by : Mary Ellen Guffey

Download or read book Business Communication written by Mary Ellen Guffey and published by Scarborough, Ont. : Nelson Thomson Learning. This book was released on 2001 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Effective Communication for Health Professionals - E-Book

Author : Elsevier Inc
Publisher : Elsevier Health Sciences
ISBN 13 : 0323681328
Total Pages : 259 pages
Book Rating : 4.3/5 (236 download)

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Book Synopsis Effective Communication for Health Professionals - E-Book by : Elsevier Inc

Download or read book Effective Communication for Health Professionals - E-Book written by Elsevier Inc and published by Elsevier Health Sciences. This book was released on 2019-09-04 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace - NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. - NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. - UPDATED! Content reflects the most current communication tools for the modern healthcare setting. - NEW! Full-color design and art program promote engagement. - NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. - NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.

Messages

Author : Matthew McKay
Publisher : New Harbinger Publications
ISBN 13 : 1608820947
Total Pages : 370 pages
Book Rating : 4.6/5 (88 download)

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Book Synopsis Messages by : Matthew McKay

Download or read book Messages written by Matthew McKay and published by New Harbinger Publications. This book was released on 2009-03-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Now in its third edition, Messages has helped thousands of readers cultivate better relationships with friends, family members, coworkers, and partners. You'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language Develop skills for couples communication Negotiate and resolve conflicts Communicate with family members Handle group interactions Talk to children Master public speaking Prepare for job interviews If you can communicate effectively, you can do just about anything. Arm yourself with the interpersonal skills needed to thrive.

Six Key Communication Skills for Records and Information Managers

Author : Kenneth Laurence Neal
Publisher : Chandos Publishing
ISBN 13 : 1780634633
Total Pages : 182 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Six Key Communication Skills for Records and Information Managers by : Kenneth Laurence Neal

Download or read book Six Key Communication Skills for Records and Information Managers written by Kenneth Laurence Neal and published by Chandos Publishing. This book was released on 2014-09-06 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication. Addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline Includes case history examples of how communications skills made a difference in business and/or personal success Focuses on written, verbal and presentation skills, where many books emphasize only one of these areas

Designing Technical and Professional Communication

Author : Deborah C. Andrews
Publisher : Routledge
ISBN 13 : 1000470407
Total Pages : 428 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Designing Technical and Professional Communication by : Deborah C. Andrews

Download or read book Designing Technical and Professional Communication written by Deborah C. Andrews and published by Routledge. This book was released on 2021-11-25 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: This concise and flexible core textbook integrates a design thinking approach, rhetorical strategies, and a global perspective to help students succeed as technical and professional communicators in today’s multimodal, mobile, and global community. Design thinking and good communication practices are rooted in empathy and human values. The integrated approach fosters students' ability to address the complex problems they will face in their careers, where they will collaborate with people who present diverse expertise, cultures, languages, and values. This book introduces the knowledge and skills as well as agile activities that help students communicate on projects within local and global communities. Parts 1 and 2 introduce the strategies for design thinking, audience analysis, communicating ethically, collaborating professionally, and managing projects to define problems and implement solutions. In Parts 3 and 4, students learn to compose content in text and visuals. They learn to structure and deliver content by choosing the right genre and selecting effectively from the communication options available in today's multimodal environment. Designing Technical and Professional Communication serves as a flexible core textbook for technical and professional communication courses. An instructor’s manual containing exercises, sample syllabus, and guidance for teaching in a variety of settings is available online at www.routledge.com/9780367549602.

S. Chands Business Ethics and Communication (Question and Answers) (For CA-IPCC)

Author : Seth, Tejpal C.S.
Publisher : S. Chand Publishing
ISBN 13 : 8121933412
Total Pages : 149 pages
Book Rating : 4.1/5 (219 download)

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Book Synopsis S. Chands Business Ethics and Communication (Question and Answers) (For CA-IPCC) by : Seth, Tejpal C.S.

Download or read book S. Chands Business Ethics and Communication (Question and Answers) (For CA-IPCC) written by Seth, Tejpal C.S. and published by S. Chand Publishing. This book was released on 2010 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Principles Of Business Ethics 2. Corporate Governance And Corporate Social Responsibility 3. Ethics At The Workplace 4. Environment And Ethics 5. Ethics In Marketing And Consumer Protection 6. Ethics In Accounting And Finance 7. Essentials Of Communication

Guidelines for Process Safety Metrics

Author : CCPS (Center for Chemical Process Safety)
Publisher : John Wiley & Sons
ISBN 13 : 9780470579800
Total Pages : 200 pages
Book Rating : 4.5/5 (798 download)

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Book Synopsis Guidelines for Process Safety Metrics by : CCPS (Center for Chemical Process Safety)

Download or read book Guidelines for Process Safety Metrics written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2009-12-17 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process safety metrics is a topic of frequent conversation within chemical industry associations. Guidelines for Process Safety Metrics provides basic information on process safety performance indicators, including a comprehensive list of metrics for measuring performance and examples as to how they can be successfully applied over both the short and long term. For engineers, insurers, corporate traininers, military personnel, government officials, students, and managers involved in production, product and process development, Guidelines for Process Safety Metrics can help determine appropriate metrics useful in monitoring performance and improving process safety programs. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Communicating for Managerial Effectiveness

Author : Phillip G. Clampitt
Publisher : SAGE Publications
ISBN 13 : 1506361714
Total Pages : 385 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Communicating for Managerial Effectiveness by : Phillip G. Clampitt

Download or read book Communicating for Managerial Effectiveness written by Phillip G. Clampitt and published by SAGE Publications. This book was released on 2016-10-28 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appreciated by thousands of thoughtful students, successful managers, and aspiring senior leaders around the world Communicating for Managerial Effectiveness skillfully integrates theory, research, and real-world case studies into models designed to guide thoughtful responses to complex communication issues. The highly anticipated Sixth Edition builds on the strategic principles and related tactics highlighted in previous editions to show readers how to add value to their organizations by communicating more effectively. Author Phillip G. Clampitt (Blair Endowed Chair of Communication at the University of Wisconsin–Green Bay) addresses common communication problems experienced in organizations, including: Communicating about major changes spanning organizational boundaries Selecting the proper communication technologies Transforming data into knowledge Addressing ethical dilemmas Providing useful performance feedback Structuring and using robust decision-making practices Cultivating the innovative spirit Building a world-class communication system

Communicating at Work

Author : Ronald B. Adler
Publisher : Communication
ISBN 13 : 9780071318464
Total Pages : 462 pages
Book Rating : 4.3/5 (184 download)

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Book Synopsis Communicating at Work by : Ronald B. Adler

Download or read book Communicating at Work written by Ronald B. Adler and published by Communication. This book was released on 2012-10 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively. This edition retains the hallmark features that have been praised by faculty and students--a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools--while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations.

Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection

Author : Eon Ranger
Publisher : First Class Consulting Corporation
ISBN 13 :
Total Pages : 108 pages
Book Rating : 4.3/5 (974 download)

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Book Synopsis Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection by : Eon Ranger

Download or read book Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection written by Eon Ranger and published by First Class Consulting Corporation . This book was released on 2023-06-08 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering the Art of Effective Communication: Unlocking Success Through Powerful Connection" is a comprehensive guide that equips readers with the essential skills and strategies needed to excel in communication. With 21 insightful chapters, this book covers a wide range of topics, from understanding different communication styles and enhancing verbal and written communication skills to leveraging persuasion, emotional intelligence, and nonverbal cues. Readers will discover how effective communication can foster stronger relationships, drive leadership success, and navigate difficult situations. They will learn to overcome barriers, communicate in the digital age, and bridge cultural gaps. The book also delves into storytelling, crisis communication, ethics, and communication for networking, marketing, and branding. Each chapter is filled with practical advice, relatable stories, and actionable steps to help readers unlock their full communication potential. Whether in personal or professional contexts, readers will gain the confidence and skills to connect with others, achieve their goals, and make a lasting impact. As the future of communication unfolds, the book offers a glimpse into emerging trends and technologies, preparing readers for the ever-evolving landscape of communication.

Basic Communication and Assessment Prerequisites for the New Normal of Education

Author : Trif, Victori?a
Publisher : IGI Global
ISBN 13 : 1799882497
Total Pages : 287 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Basic Communication and Assessment Prerequisites for the New Normal of Education by : Trif, Victori?a

Download or read book Basic Communication and Assessment Prerequisites for the New Normal of Education written by Trif, Victori?a and published by IGI Global. This book was released on 2021-12-10 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The understanding of communication refers to canonical schemes from technologies to decisions on where, how, and why the semic act gains or is at risk; to hypotheses and limits; and to normal and unconventional exchanges of senses, despite the confrontations between codes, coding, and decoding. In this book, communication is defined as concept, skill, potential, behavior, mechanism, category of exchange, phenomenon, tool, and variable. This sophisticated view differs from previous studies and assumes the multiple systems of systems and meanings generated by various fieldworks that require/reclaim their primacy over communication. Basic Communication and Assessment Prerequisites for the New Normal of Education discusses the rivalry paradigms, ambiguities, new meanings, and mechanisms of the crossroad between communication and assessment. This book makes an inventory of developments in the area as well as analyzes new edumetrics and psychometrics and inserts new best practices. This involves creating new conversational networks of global best practices and metaparadigms in order to solve current disparities and unsolved problems from the fieldwork. Covering topics such as chronic conditions, online educational environments, and self-assessment competencies, this text is ideal for teachers, parents, students, trainers, decision makers, researchers, and academicians.

Study Guide to Marketing Communications

Author :
Publisher : Cybellium
ISBN 13 : 1836797435
Total Pages : 229 pages
Book Rating : 4.8/5 (367 download)

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Book Synopsis Study Guide to Marketing Communications by :

Download or read book Study Guide to Marketing Communications written by and published by Cybellium . This book was released on 2024-10-26 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com