Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
The Passenger Has Gone Digital And Mobile
Download The Passenger Has Gone Digital And Mobile full books in PDF, epub, and Kindle. Read online The Passenger Has Gone Digital And Mobile ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis The Passenger Has Gone Digital and Mobile by : Nawal K. Taneja
Download or read book The Passenger Has Gone Digital and Mobile written by Nawal K. Taneja and published by Routledge. This book was released on 2016-02-24 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Book Synopsis The Passenger Has Gone Digital and Mobile by :
Download or read book The Passenger Has Gone Digital and Mobile written by and published by . This book was released on 2011 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Impact of Mobile Services on the Interaction between Airlines and Passengers by : Markus Biedermann
Download or read book The Impact of Mobile Services on the Interaction between Airlines and Passengers written by Markus Biedermann and published by GRIN Verlag. This book was released on 2015-01-30 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2013 in the subject Business economics - Offline Marketing and Online Marketing, , language: English, abstract: The purpose of this paper is to research how mobile services impact the interaction between airlines and passengers. The paper begins with a PEST analysis of the European airline industry and focuses on technological changes. It continues with a SWOT analysis of Lufthansa, where we interlink mobile technology as a platform which could reduce costs for the airline. In-depth research on mobile services and their impact on the interaction between airlines and passengers is performed by evaluating different mobile services along Lufthansa's value chain, namely the airline's activities in operations, outbound logistics and marketing and sales. We claim that the interaction through mobile services is limited to one-way interaction, where airlines embrace the mobile services to perform cost reduction along their value chain, and neither offer two-way interaction with their passengers nor asking them to co-create the brand or the product. The current wireless mobile services are already offered via the internet, and allow a better and direct service for passengers. Mobile services are necessary for airlines, so they are not seen as out of date, but it does not mean that having mobile services contributes to having a competitive advantage. On the contrary, not having mobile services results in strategic disadvantage.
Download or read book Rail Business Report written by and published by . This book was released on 1998 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Economic Development of Latvia written by and published by . This book was released on 2000-12 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dragged Off written by David Anh Dao and published by Mango Media Inc.. This book was released on 2021-03-16 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Vietnamese Refugee, a Viral Video, and the United Airlines Scandal That Started It All “His refusal to give up his seat on a United Airlines flight, and the ensuing assault he suffered, is emblematic of how far we, the people, still have to travel to create a world with liberty and justice for all.” —Marlena Fiol, PhD, globally recognized scholar and speaker and author of Nothing Bad Between Us Dr. David Dao was dragged off United Express Flight 3411 on April 9, 2017 after refusing to give up his seat. In the tradition of contemporary immigrant stories comes a personal narrative of the many small but significant acts of racial discrimination faced on the way to the American Dream. The unseen effects of discrimination. The United Airlines scandal of 2017 garnered over a million views on YouTube. A result of an overbooking overlook, security officials forcibly removed Dr. Dao after refusing to give up his seat. He awoke in the hospital to a concussion, a broken nose, several broken teeth, and worldwide attention. Things aren’t always fair for an immigrant, but according to Dr. Dao, you can prevail if you firmly advocate for yourself. A response to a lifetime of oppressive acts. Why was Dr. Dao so adamant on his right to a seat? His entire life had led to that moment. A Vietnamese refugee, he fled his home country during the fall of Saigon. He was stranded in the Indian Ocean, immigrated to the United States, enrolled in medical school for a second time, built a practice, and started a family-all the while battling the effects of discrimination and what he had to embrace as a result. This is his story. If you are moved by immigrant stories, or books like America for Americans, Minor Feelings, How to Be an Antiracist, or The Making of Asian America, then you’ll want to read Dr. David Dao's story, Dragged Off.
Download or read book The Railway Magazine written by and published by . This book was released on 2005-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Predictive Airliner by : Andrew W. Pearson
Download or read book The Predictive Airliner written by Andrew W. Pearson and published by . This book was released on 2018-08-20 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Predictive Airliner is an airline that utilizes the latest technology to deliver an exceptional personalized experience to each and every passenger it flies. Today, technology such as AI, Machine Learning, Augmented Reality, IoT, Real-time stream processing, social media, streaming analytics and wearables are altering the Customer Experience (CX) landscape and airlines need to jump aboard this fast moving technology or run the risk of being left out in the cold. The Predictive Airliner reveals how these and other technologies can help shape the customer journey. The book details how the five types of analytics-descriptive, diagnostic, predictive, prescriptive, and edge analytics-affect not only the customer journey, but also just about every operational function within an airline. An IoT-connected airline can make its operations smart. Data collected at multiple company and customer touch points can be utilized to increase customer satisfaction, as well as make the airline more profitable. The book lays out a blueprint for airlines to use to build a better overall operation. By utilizing AI, machine learning, and deep learning airlines can monitor the health of their airplanes, ensure employee satisfaction, and deliver an award-winning customer experience every time. Analytical processes like decision trees, k-means clustering, logistic regression and neural networks are explained in detail, with specific use cases detailing how they are used profitably in the aviation industry. Edge analytics, sentiment analysis, clickstream analysis, and location analysis are seen through a customer intelligence lens to ensure passengers are treated in a personalized way that will not only increase loyalty but turn passengers into apostles for the airlines they chose to fly on. Connected devices can help with inventory optimization, supply chain management, labor management, waste management, as well as keep the airline's data centers green and its energy use smart. Social media is no longer a vanity platform, but rather it is a place to both connect with current customers, as well as court new ones. It is also a powerful branding channel that can be utilized to both understand an airline's position in the market, as well as a place to benchmark its position against competitors. The Predictive Airliner reveals how airlines can utilize this channel in a multitude of ways to connect with customers, as well as help in moments of crisis. Today, technology moves at break-neck speed and it can offer the potential of anticipatory capabilities, but it also comes with a confusing variety of technological terms--Big Data, Cognitive Computing, CX, Data Lakes, Hadoop, Kafka, Personalization, Spark, etc., etc. The Predictive Airliner will help airline executives make sense of it all, so that he or she can cut through the confusing clutter of technological jargon and understand why a Spark-based real-time stream processing data stream might be preferable to a TIBCO Streambase one, or none at all. The final chapter explains how an airline can utilize the concept of the customer journey as a roadmap to increase customer satisfaction. This book will help airline executives break through the technological clutter so that they can deliver an unrivaled customer experience to each and every passenger who steps aboard their planes.
Download or read book Bangladesh Economic Review written by and published by . This book was released on 2006 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Lok Sabha Debates by : India. Parliament. Lok Sabha
Download or read book Lok Sabha Debates written by India. Parliament. Lok Sabha and published by . This book was released on 2002 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airport Marketing by : Nigel Halpern
Download or read book Airport Marketing written by Nigel Halpern and published by Routledge. This book was released on 2021-11-04 with total page 542 pages. Available in PDF, EPUB and Kindle. Book excerpt: This accessible, up-to-date, comprehensive, and in-depth textbook introduces students and practitioners to the principles and practice of airport marketing as well as the major changes and future marketing challenges facing the airport sector. It applies principles of marketing within the airport industry, and examines airport marketing and its environment, how to define and measure the market for airport services, airport strategic marketing planning and individual elements of the airport marketing mix (product, price, distribution and promotion). The book integrates key elements of marketing theory with airport marketing in practice. Each chapter contains extensive industry examples for different types of airports from around the world to build on the theoretical base of the subject and show real-life applications. This new second edition has been updated to include: New and expanded content on branding and the passenger experience, marketing partnerships, engagement marketing and customer relationship management. Three brand new chapters on digital marketing, marketing for a more sustainable future, and crisis communications and marketing, in light of the Covid-19 pandemic. New, global case studies and examples throughout. This comprehensive textbook written by two airport marketing experts will be essential reading for air transport students and future managers.
Book Synopsis Air Transport - A Tourism Perspective by : Anne Graham
Download or read book Air Transport - A Tourism Perspective written by Anne Graham and published by Elsevier. This book was released on 2019-02-15 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Air Transport: A Tourism Perspective provides rigorous insights into the current complexities, synergies and conflicts within air transportation and tourism, presenting a balanced, comprehensive, contemporary, and global analysis that thoroughly examines the links between theory and practice. The book offers readers a multi-sector, global perspective on the practical implications of the link between air transport and tourism. By using a novel approach, it systematically explores the successive stages of a tourist's trip-investigating reasons for flying, the airport experience, airline industry structures, competition and regulation, and air transportation and destination interrelationships. In addition, the book explores current and salient debates on such issues as the influence of traveling to visit friends and family, the role of charters versus low cost carriers, public subsidies to support airport development, and much more. Presents insights from an international team of expert contributors with proven research and publication experience in their specialty area Includes cutting-edge analyses based on original research that identifies emerging research directions and policy and managerial implications Utilizes a multidisciplinary approach to fully explore theoretical and policy concepts and their effect on air transportation and tourism development Provides case studies from around the globe in each chapter
Download or read book China Economic News written by and published by . This book was released on 2004 with total page 818 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Summary of World Broadcasts written by and published by . This book was released on 1998 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airport Planning & Management, Seventh Edition by : Seth Young
Download or read book Airport Planning & Management, Seventh Edition written by Seth Young and published by McGraw Hill Professional. This book was released on 2019-02-08 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to airport planning and management―fully updated with the latest advances in the industry. This thoroughly revised guide covers all aspects of airport infrastructure―from the airfield and runway to airspace, air traffic control, and terminal and security systems. Airport Planning & Management, Seventh Edition clearly explains the FAA’s National Plan of Integrated Airport Systems (NPIAS), historical and current legislation and regulations, FAR Part 139, and more. You’ll explore cutting-edge concepts such as automation, smart baggage handling, enhanced security, and analytics. Updated questions for review and discussion will bring new insights to your knowledge of how airports are planned and managed. Coverage includes:•An introduction to airports and airport systems •Airport and airport systems organization and administration •Historical and legislative perspectives •The airfield •Airspace and air traffic management •Airport operations management under FAR Part 139 •Airport terminals and ground access •Airport security •Airport financial management •Economic, political, and social role of airports •Airport planning •Airport capacity and delay •The future of airport management
Book Synopsis Driving Airline Business Strategies Through Emerging Technology by : Nawal K. Taneja
Download or read book Driving Airline Business Strategies Through Emerging Technology written by Nawal K. Taneja and published by Routledge. This book was released on 2002 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nawal Taneja's study concentrates on the use of emerging technology within the airline industry. It presents an overview of a wide range of technologies and their true potential value for the industry.
Download or read book Onboard Hospitality written by and published by . This book was released on 2008 with total page 942 pages. Available in PDF, EPUB and Kindle. Book excerpt:
