The It Support Handbook

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The IT Support Handbook

Author : Mike Halsey
Publisher : Apress
ISBN 13 : 1484251334
Total Pages : 199 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis The IT Support Handbook by : Mike Halsey

Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2019-10-03 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

The IT Support Handbook

Author : Mike Halsey
Publisher : Apress
ISBN 13 : 9781484251324
Total Pages : pages
Book Rating : 4.2/5 (513 download)

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Book Synopsis The IT Support Handbook by : Mike Halsey

Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2020-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

The Customer Support Handbook

Author : Sarah Hatter
Publisher : Cosupport
ISBN 13 : 9780615962016
Total Pages : 216 pages
Book Rating : 4.9/5 (62 download)

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Book Synopsis The Customer Support Handbook by : Sarah Hatter

Download or read book The Customer Support Handbook written by Sarah Hatter and published by Cosupport. This book was released on 2014-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Handbook of Social Support and the Family

Author : Gregory R. Pierce
Publisher : Springer Science & Business Media
ISBN 13 : 1489913882
Total Pages : 600 pages
Book Rating : 4.4/5 (899 download)

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Book Synopsis Handbook of Social Support and the Family by : Gregory R. Pierce

Download or read book Handbook of Social Support and the Family written by Gregory R. Pierce and published by Springer Science & Business Media. This book was released on 2013-06-29 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.

IT SUPPORT HANDBOOK

Author : MIKE. HALSEY
Publisher :
ISBN 13 : 9789798868801
Total Pages : 0 pages
Book Rating : 4.8/5 (688 download)

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Book Synopsis IT SUPPORT HANDBOOK by : MIKE. HALSEY

Download or read book IT SUPPORT HANDBOOK written by MIKE. HALSEY and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Service Desk Handbook – A guide to service desk implementation, management and support

Author : Sanjay Nair
Publisher : IT Governance Ltd
ISBN 13 : 1787782379
Total Pages : 102 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis The Service Desk Handbook – A guide to service desk implementation, management and support by : Sanjay Nair

Download or read book The Service Desk Handbook – A guide to service desk implementation, management and support written by Sanjay Nair and published by IT Governance Ltd. This book was released on 2020-09-15 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

Mobile Crane Support Handbook

Author : David Duerr
Publisher :
ISBN 13 : 9780578429113
Total Pages : 266 pages
Book Rating : 4.4/5 (291 download)

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Book Synopsis Mobile Crane Support Handbook by : David Duerr

Download or read book Mobile Crane Support Handbook written by David Duerr and published by . This book was released on 2019-01-16 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mobile Crane Support Handbook is a comprehensive reference that is focused exclusively on the design and engineering of supports for mobile crane installations. Written by one of the leading lifting specialist engineers, this book addresses the full range of subjects needed for the engineering of mobile crane support in the construction job site.

Practical Handbook of Multi-Tiered Systems of Support

Author : Rachel Brown-Chidsey
Publisher : Guilford Publications
ISBN 13 : 1462522513
Total Pages : 361 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis Practical Handbook of Multi-Tiered Systems of Support by : Rachel Brown-Chidsey

Download or read book Practical Handbook of Multi-Tiered Systems of Support written by Rachel Brown-Chidsey and published by Guilford Publications. This book was released on 2015-12-14 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accessible and comprehensive, this book shows how to build a schoolwide multi-tiered system of support (MTSS) from the ground up. The MTSS framework encompasses tiered systems such as response to intervention (RTI) and positive behavioral interventions and supports (PBIS), and is designed to help all K-12 students succeed. Every component of an MTSS is discussed: effective instruction, the role of school teams, implementation in action, assessment, problem solving, and data-based decision making. Practitioner-friendly features include reflections from experienced implementers and an extended case study. Reproducible checklists and forms can be downloaded and printed in a convenient 8 1/2" x 11" size.

Handbook on Decision Support Systems 1

Author : Frada Burstein
Publisher : Springer Science & Business Media
ISBN 13 : 3540487131
Total Pages : 886 pages
Book Rating : 4.5/5 (44 download)

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Book Synopsis Handbook on Decision Support Systems 1 by : Frada Burstein

Download or read book Handbook on Decision Support Systems 1 written by Frada Burstein and published by Springer Science & Business Media. This book was released on 2008-01-22 with total page 886 pages. Available in PDF, EPUB and Kindle. Book excerpt: Decision support systems have experienced a marked increase in attention and importance over the past 25 years. The aim of this book is to survey the decision support system (DSS) field – covering both developed territory and emergent frontiers. It will give the reader a clear understanding of fundamental DSS concepts, methods, technologies, trends, and issues. It will serve as a basic reference work for DSS research, practice, and instruction. To achieve these goals, the book has been designed according to a ten-part structure, divided in two volumes with chapters authored by well-known, well-versed scholars and practitioners from the DSS community.

Be Your Own It Help

Author : Hadi Minaeipour
Publisher :
ISBN 13 : 9781983192500
Total Pages : 540 pages
Book Rating : 4.1/5 (925 download)

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Book Synopsis Be Your Own It Help by : Hadi Minaeipour

Download or read book Be Your Own It Help written by Hadi Minaeipour and published by . This book was released on 2018-08-23 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present book is the result of my expertise and studying numerous resources, inspecting, repairing, selling and buying thousands of PCs and laptops. Troubleshooting, instructions, tips, and the sequence of actions in this book are presented based on the most probable to the least probable ones.Different and frequent errors and problems users encounter while working with their systems, questions, requirements, warnings, tips, shortcuts and important abbreviations (acronyms) everybody needs all are covered in this book.

Supportability Engineering Handbook

Author : James V. Jones
Publisher : McGraw Hill Professional
ISBN 13 : 0071712216
Total Pages : 338 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Supportability Engineering Handbook by : James V. Jones

Download or read book Supportability Engineering Handbook written by James V. Jones and published by McGraw Hill Professional. This book was released on 2006-12-07 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utilize the Latest Supportability Tools and Methods to Design Durable and Maintainable Systems Engineers in both the commercial and military sectors can rely on the Supportability Engineering Handbook for complete support criteria that ensure the performance of products ranging from automobiles to spacecraft. This one-of-a-kind resource offers the latest supportability tools and methods for designing complex systems that will last a long time and be easy to maintain in actual use. World-renowned supportability and logistics expert James V. Jones shows readers how to create supportable design solutions through effective system architecting, system and design engineering, and integration. He fully analyzes reliability, maintainability, and testability, and also explores every aspect of supportability. In addition, the author presents detailed coverage of reliability-centered maintenance...safety and human factors engineering...cost of ownership...supportability assessment and testing... configuration management and control...and much more. The Supportability Engineering Handbook features: Step-by-step guidelines for implementing supportability State-of-the-art measurement methods and tools A wealth of cutting-edge system design knowledge An expert critique of commercial off-the-shelf applications Achieve Optimal Supportability in the Design of Complex Systems • The Evolving Supportability Design Solution • Creating the Design Solution through System Architecting, System Engineering, Design Engineering, and Integration Engineering • Reliability, Maintainability, and Testability Engineering • Supportability Characteristics • Reliability Centered Maintenance • Safety and Human Factors Engineering • Cost of Ownership • Supportability Analysis • Supportability Assessment and Testing • Configuration Management and Control • Special Considerations: Software, Off the Shelf Items • Abbreviations and Acronyms • Glossary of Terms

Handbook of Response to Intervention and Multi-Tiered Systems of Support

Author : Paige C. Pullen
Publisher : Routledge
ISBN 13 : 1136242503
Total Pages : 362 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Handbook of Response to Intervention and Multi-Tiered Systems of Support by : Paige C. Pullen

Download or read book Handbook of Response to Intervention and Multi-Tiered Systems of Support written by Paige C. Pullen and published by Routledge. This book was released on 2018-10-04 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of the many issues facing special education (and general education) today, it is difficult to imagine one more important or timely than response to intervention (RTI). Almost overnight RTI has become standard practice across the nation. Unfortunately, RTI remains ill-defined, falls far short of its evidence-based practice goal, is almost invariably misused, and often results in more harm than good. Nevertheless, as a conceptual framework RTI has great potential for ensuring that students with disabilities receive appropriate, evidence-based instruction. The mission of this handbook is to present a comprehensive and integrated discussion of response to intervention (RTI) and its relation to multi-tiered systems of support (MTSS) in both special education and general education. Although the two terms are currently used interchangeably, distinct differences exist between them. Therefore, chapters are dedicated to distinguishing the two concepts—RTI and MTSS—and describing each one’s unique role in both general and special education. In addition, the authors recommend a third term, Multi-Tiered Instruction, to differentiate the practices related to the purpose of the specific intervention.

Self-Help and Support Groups

Author : Linda Farris Kurtz
Publisher : SAGE
ISBN 13 : 9780803970991
Total Pages : 252 pages
Book Rating : 4.9/5 (79 download)

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Book Synopsis Self-Help and Support Groups by : Linda Farris Kurtz

Download or read book Self-Help and Support Groups written by Linda Farris Kurtz and published by SAGE. This book was released on 1997-02-04 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.

Building Services Handbook

Author : Fred Hall
Publisher : Routledge
ISBN 13 : 1136424407
Total Pages : 478 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Building Services Handbook by : Fred Hall

Download or read book Building Services Handbook written by Fred Hall and published by Routledge. This book was released on 2012-05-23 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Building Services Handbook summarises concisely, in diagrams and brief explanations, all elements of building services. Practice, techniques and procedures are clearly defined with supplementary references to regulations and relevant standards. This is an essential text for all construction/building services students up to undergraduate level, and is also a valuable reference text for building service professionals. This new book is based on Fred Hall's 'Essential Building Services and Equipment 2ed' and has been thoroughly updated throughout. It is a companion volume to the highly popular textbook 'Building Construction Handbook' by Chudley and Greeno, which is now in its fourth edition.

International Libel and Privacy Handbook

Author : Charles J. Glasser, Jr.
Publisher : John Wiley & Sons
ISBN 13 : 1118420497
Total Pages : 594 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis International Libel and Privacy Handbook by : Charles J. Glasser, Jr.

Download or read book International Libel and Privacy Handbook written by Charles J. Glasser, Jr. and published by John Wiley & Sons. This book was released on 2013-01-31 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable survival guide for anyone in the media industry and the lawyers who serve them Especially now, in an age of instant global access through digital media, it is vitally important that journalists, authors and publishers, as well as the lawyers who serve them, be fully up on the laws governing media, worldwide. The ultimate resource for all the media content providers and purveyors, this fully updated and expanded Third Edition of the critically-acclaimed handbook offers you instant access to relevant libel and privacy laws and important legal rulings in the Europe, Asia, the Middle East and the Americas. It clearly and concisely explains risks publishers should know about prior to publication, steps they can take in order to avoid legal conflicts, and legal defences available to them in the event of a claim. Offers nation-by-nation summaries of libel and privacy law written by local practitioners in an easy-to-use reference format Expanded to include coverage of important emerging territories--Mexico, Israel, and Argentina, et al--as well as the latest libel and privacy rulings Features new chapters on emerging media markets--including Israel, Mexico, Argentina, Jordan, and others--as well as valuable updates to the Middle East section Provides updates on all major media markets and nations, along with coverage of changes in libel laws in key jurisdictions, including Australia, the UK, Hungary and Germany

The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms

Author : Julie Causton-Theoharis
Publisher : Brookes Publishing Company
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.X/5 (3 download)

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Book Synopsis The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms by : Julie Causton-Theoharis

Download or read book The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms written by Julie Causton-Theoharis and published by Brookes Publishing Company. This book was released on 2009 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does the job of paraprofessional really entail? This insider's guide answers the urgent questions paraprofessionals have as they navigate their complex, and essential, role in the inclusive classroom.

The DevOps Handbook

Author : Gene Kim
Publisher : IT Revolution
ISBN 13 : 194278807X
Total Pages : 515 pages
Book Rating : 4.9/5 (427 download)

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Book Synopsis The DevOps Handbook by : Gene Kim

Download or read book The DevOps Handbook written by Gene Kim and published by IT Revolution. This book was released on 2016-10-06 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.