The Communication Playbook

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Publisher : SAGE Publications
ISBN 13 : 1071829823
Total Pages : 634 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Communication Playbook by : Teri Kwal Gamble

Download or read book The Communication Playbook written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2022-09-27 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal for hybrid communication courses, The Communication Playbook is designed to equip students with the tools they need to develop communicative resilience in their personal and public lives, whether face-to-face or virtually. Supported by practical learning activities and exercises, along with discussions of timely topics such as events of extremism, a global pandemic, and the technological and multicultural nature of society, bestselling authors Teri Kwal Gamble and Michael W. Gamble help students navigate the physical and digital realms of communication, enabling them to become clear, confident communicators. The Second Edition includes updated examples, new annotated speeches on up-to-date topics, and greater coverage of how technology and culture influences communication. This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo. Digital Option / Courseware SAGE Vantage is an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

The Interpersonal Communication Playbook

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Author :
Publisher : SAGE Publications
ISBN 13 : 1544332793
Total Pages : 529 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis The Interpersonal Communication Playbook by : Teri Kwal Gamble

Download or read book The Interpersonal Communication Playbook written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2019-01-02 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical skills for developing successful relationships—both face-to-face and online Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook empowers you to take an active role in the development of your communication skills. Best-selling authors Teri Kwal Gamble and Michael Gamble provide you with abundant opportunities to make personal observations, analyze personal experiences, and assess personal growth across interpersonal contexts. Offering an array of communication settings for you to practice your skills, this text makes it easy for you to see how relevant theory can be applied to develop and maintain healthy relationships with family, friends, romantic partners, and coworkers. Key Features Insightful, relatable examples and real-world scenarios engage you and encourage you to critically reflect on your own communication dynamics. “Learning objectives at the beginning of each chapter outline key objectives and help you master important concepts and prepare for exams. Opening vignettes introduce the relevance of chapter content through a contemporary example of communication in action, exemplifying chapter themes with engaging and relevant stories. “What Do You Know?” features promotes self-assessment of knowledge and encourages you to address any misconceptions you discover. “Try This” boxes promote active learning and provide you with opportunities to put your skills into practice. “Reflect On This” boxes connect theory with practice—bringing key concepts and ideas to life. “Analyze This” boxes encourage you to apply critical thinking to examples of interpersonal encounters from literature and popular culture. “Connect the Case” features includes chapter-ending cases designed to help you assess interpersonal communication outcomes to help solidify and further develop the skills learned.

The Interpersonal Communication Playbook

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Author :
Publisher : SAGE Publications
ISBN 13 : 1071830805
Total Pages : 943 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Interpersonal Communication Playbook by : Teri Kwal Gamble

Download or read book The Interpersonal Communication Playbook written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2022-12-21 with total page 943 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook empowers students to take an active role in the development of their communication skills in both physical and digital arenas. Bestselling authors Teri Kwal Gamble and Michael W. Gamble provide students with ample opportunities to make personal observations, examine personal experiences, and assess their personal growth across interpersonal contexts. The Second Edition features a new chapter on The Cultural Dynamics of Interpersonal Communication in response to the COVID-19 pandemic and lessons learned on adapting communication skills to changing conditions, ways to develop communication resiliency, and the value in practicing mindfulness. This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo. Learning Platform / Courseware SAGE Vantage is an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available in SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

The Public Speaking Playbook

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Publisher : SAGE Publications
ISBN 13 : 1071854526
Total Pages : 899 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis The Public Speaking Playbook by : Teri Kwal Gamble

Download or read book The Public Speaking Playbook written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2022-12-08 with total page 899 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Public Speaking Playbook coaches students to prepare, practice, and present speeches—whether in the classroom, public sphere, or in a virtual setting. Authors Teri Kwal Gamble and Michael W. Gamble employ an interactive approach to building skills through various exercises that allow students to practice and improve their public speaking. Features such as objectives, coaching tips, and new self-assessments in each section further aids student success and reinforces key competencies. The Fourth Edition makes this text more relevant, timely, and engaging with increased coverage of recent events and a focus on improving virtual presentation skills. This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo. Learning Platform / Courseware SAGE Vantage is an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more. Assignable Video with Assessment Assignable video (available in SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now. LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

Interpersonal Communication

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Author :
Publisher :
ISBN 13 : 9780071315135
Total Pages : 405 pages
Book Rating : 4.3/5 (151 download)

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Book Synopsis Interpersonal Communication by : Kory Floyd

Download or read book Interpersonal Communication written by Kory Floyd and published by . This book was released on 2011 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kory Floyds approach to interpersonal communication stems from his research area where he studies the positive impact of communication on our health and well-being. Interpersonal Communication 2e shows students how effective interpersonal communication can make their lives better. With careful consideration given to the impact of computer-mediated communication, the program reflects the rapid changes of the modern world that todays students live and interact in, and helps them understand and build interpersonal skills and choices for their livesacademically, personally, and professionally.

Skilled Interpersonal Communication

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Author :
Publisher : Routledge
ISBN 13 : 1134588178
Total Pages : 566 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Skilled Interpersonal Communication by : Owen Hargie

Download or read book Skilled Interpersonal Communication written by Owen Hargie and published by Routledge. This book was released on 2004-06-01 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: Previous editions ('Social Skills in Interpersonal Communication') have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition has been expanded to include the latest research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualise the theory of skilled interpersonal communication in terms of its practical applications. Combining both clarity and a deep understanding of the subject matter, the authors have succeeded in creating a new edition which will be essential to anyone studying or working in the field of interpersonal communication.

Predicting Personality

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119630967
Total Pages : 254 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Predicting Personality by : Drew D'Agostino

Download or read book Predicting Personality written by Drew D'Agostino and published by John Wiley & Sons. This book was released on 2019-11-12 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate playbook for using artificial intelligence to communicate effectively, build teams, and win customers Not long ago, we imagined a hyper-connected world full of trust and openness—a world where effortless communication would bring about a new understanding between people everywhere. Judging from our current environment, this vision of the future may have been overly optimistic. With infinite channels and countless voices flooding them with messages, most people have become highly skeptical and guarded by necessity. As a result, communication is much harder than ever before. Despite the unprecedented connectivity enabled by modern technology, we are far less likely to trust and to invest the time needed to build strong relationships. How can we use technology to reverse this trend? A groundbreaking new branch of artificial intelligence—Personality AI—may be the answer. Combining traditional machine learning, data analytics, and behavioral psychology, Personality AI helps professional communicators tear down walls, establish trust with their audiences, and utilize data to build meaningful relationships, strengthen empathy, and win more customers. Predicting Personality is a practical, real-world playbook for any individual or business whose success hinges on the ability to communicate effectively and build teams. Authors Drew D’Agostino and Greg Skloot—CEO and President, respectively, of Crystal, the app that tells you anyone's personality—show you how businesses can leverage Personality AI and machine learning to grow faster and communicate more effectively than was previously possible. This reader-friendly guide teaches you what Personality AI is, how it works, and demonstrates its practical applications in both life and business. This book: ● Explains how to understand personality types in various contexts, including sales, recruiting, coaching ● Provides guidelines for using personality data to learn and execute ● Explores ethics and compliance considerations surrounding the use of Personality AI ● Offers valuable insights from a leader in the business applications of Personality AI Predicting Personality: Using AI to Understand People and Win More Business is a must-have guide for C-suite executives, sales and marketing professionals, coaches, recruiters, and business owners.

The Skills That Matter

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Publisher : Corwin Press
ISBN 13 : 1506376320
Total Pages : 136 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis The Skills That Matter by : Patricia M. Noonan

Download or read book The Skills That Matter written by Patricia M. Noonan and published by Corwin Press. This book was released on 2017-07-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build skills for lifelong success Many students leave high school without the skills they need to succeed in postsecondary education and the workforce. How can we better equip students for lifelong success? Research demonstrates that intrapersonal and interpersonal competencies impact student behavior and achievement, increase graduation rates, and promote strong post-school outcomes. The Skills That Matter provides middle and high school educators with the resources, tools, and practical examples to teach key intrapersonal and interpersonal competencies, including self-regulation, goal-setting, self-efficacy, assertiveness, and conflict management. Readers will find Competency-specific evidence-based instructional strategies with examples, and Tools such as sample instructional plans, formative assessments, and student-friendly products. This book provides teachers with the practical information they need to better develop socially and emotionally engaged, career-equipped, lifelong learners.

The Power of Body Language

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1416571566
Total Pages : 475 pages
Book Rating : 4.4/5 (165 download)

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Book Synopsis The Power of Body Language by : Tonya Reiman

Download or read book The Power of Body Language written by Tonya Reiman and published by Simon and Schuster. This book was released on 2008-03-01 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nationally renowned body language expert Tonya Reiman illuminates what until now has been a gray area in interpersonal communication: harnessing the power of your nonverbal cues to get what you want out of every aspect of life, from professional encounters to personal relationships. Unlike other books on this fascinating topic, The Power of Body Language is your practical, personal playbook for getting what you desire from others -- and zoning in on what others are saying to you without words. Once you know the hidden meaning behind specific gestures, facial cues, stances, and body movements, you will possess a sixth sense that can be a life-changing, career-saving, trouble-shooting skill you will never leave home without! Learn how to: Take control of your own secret signals Gain trust -- and detect untrustworthiness Ace a job interview Shake hands (the right way) Make a dazzling first impression Exude confidence -- even when you're not feeling it Recognize if someone is lying Understand why men and women "speak" a different language Read a face to know a person's inner emotional state...and much more. In an insightful and engaging narrative, Tonya Reiman analyzes all of the components of body language -- the languages of the face, the body, space and touch, and sound. She shows you how to become a Master Communicator with The Reiman Rapport Method, a surefire system for building an instant connection with anyone, in any situation. And she shares the experiences of her clients, from executives to politicians to relationship seekers: Learn from Cindy, a confident and ambitious manager who turned her career around by altering the subconscious messages she was sending her male colleagues...and Peter, the wedding DJ whose client list blossomed as soon as he practiced the art of social smiling! Peppered with photos and fun facts, The Power of Body Language is as entertaining as it is instructive. Get the power to send and receive the messages you want -- and never be left in the dark again.

Model Rules of Professional Conduct

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Author :
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

Interpersonal Communication

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Publisher : SAGE Publications
ISBN 13 : 1483322041
Total Pages : 497 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Interpersonal Communication by : Teri Kwal Gamble

Download or read book Interpersonal Communication written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2013-01-04 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a better communicator and keep the conversation going! Written in a conversational style for students living in today′s world of ever-evolving media and new technology, this hands-on skills text puts students at the center of interpersonal communication. To help them become better, more successful communicators, married author team Teri Kwal Gamble and Michael Gamble shed new light on the dynamics of students′ everyday interactions and relationships, and give students the tools they need to develop and cultivate effective communication skills. Using an applied, case-study approach that draws from popular culture and students′ own experiences, Gamble and Gamble go beyond skill building by encouraging readers to critically reflect on their own communication patterns and actively apply relevant theory to develop and maintain healthy relationships with family, friends, romantic partners, and co-workers. Designed to promote self-reflection and develop students′ interpersonal communication skills, the book appeals to their interests in and fascination with popular culture, media, and technology, engaging them by facilitating their personal observation, processing, and analysis of how they connect interpersonally in the real world and as depicted in popular culture, the media, and online. With this strong emphasis on concepts and examples relevant to students′ daily lives, each chapter of this engaging text examines how media, technology, gender, and culture affect the dynamics of relationships and self-expression. Interpersonal Communication is divided into four main parts (Foundations, Messages, Dynamics, and Relationships in Context) and explores an array of communication settings—including family, workplace, and health. Pedagogical features, including chapter-opening self-assessments, pop culture examples, narratives, and discussion questions, focus on how students connect with others and how they can do it better. So help your students become better communicators with this fresh and thought-provoking introduction to interpersonal communication!

Interpersonal Communication Book

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Author :
Publisher :
ISBN 13 : 9781292025162
Total Pages : 360 pages
Book Rating : 4.0/5 (251 download)

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Book Synopsis Interpersonal Communication Book by : Joseph A. DeVito

Download or read book Interpersonal Communication Book written by Joseph A. DeVito and published by . This book was released on 2013-07-27 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated in its 13th edition, Joseph Devito's The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and a new focus on the concept of choice in communication. This thirteenth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides readers to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choices in a variety of personal, social, and workplace relationships

Transforming Teamwork

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Publisher : Corwin
ISBN 13 : 1544319894
Total Pages : 281 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Transforming Teamwork by : Diane P. Zimmerman

Download or read book Transforming Teamwork written by Diane P. Zimmerman and published by Corwin. This book was released on 2019-08-08 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how psychological safety, constructive conflict, and actionable learning create a powerful triple helix to transform teams! In this ground-breaking resource, three experts in the field of education and teamwork each present one of three strands that, when woven together, support teamwork and forge collaborative interactions into a transformative way of working. You’ll learn approaches, processes and tools to overcome common obstacles to team effectiveness such as feelings of futility, anxiety, and poor morale. Drawing on research and practical experience the authors identify strategies and tools that show how to: Build psychological safety, where teams work towards resilient interpersonal relationships Use constructive conflict as a powerful catalyst for team learning and transformation Inquire into problems of practice to transform capabilities and produce actionable learning Acquire ways to develop mindful, thoughtful, and constructive teams where authentic communication drives group awareness and clear processes and goals. Acquire ways to develop mindful, thoughtful, and constructive teams where authentic communication drives group awareness and clear processes and goals.

Proving the Value of Soft Skills

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Publisher : Association for Talent Development
ISBN 13 : 1950496643
Total Pages : 328 pages
Book Rating : 4.9/5 (54 download)

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Book Synopsis Proving the Value of Soft Skills by : Patricia Pulliam Phillips

Download or read book Proving the Value of Soft Skills written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2020-08-04 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Leading With Communication

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Publisher : SAGE Publications
ISBN 13 : 1452256268
Total Pages : 329 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Leading With Communication by : Teri Kwal Gamble

Download or read book Leading With Communication written by Teri Kwal Gamble and published by SAGE Publications. This book was released on 2012-09-13 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading with Communication, by bestselling authors Teri and Michael Gamble, prepares today's students to acquire skills, develop a global perspective, and master the technology they need to enhance their visibility and credibility as leaders. Addressing leadership from the students' perspective, the book facilitates in readers the ability to nurture their leadership and team-building talents. The book's emphasis on skills, including its focus on developing the global and technological competencies that support the performance of leadership, promotes in students the ability to think critically and imaginatively. With this text, students will learn to communicate effectively as they also learn how to inspire confidence, foster innovation, and build an effective team.

Nonverbal Messages Tell More

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Author :
Publisher : Routledge
ISBN 13 : 1317518128
Total Pages : 207 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Nonverbal Messages Tell More by : Teri Kwal Gamble

Download or read book Nonverbal Messages Tell More written by Teri Kwal Gamble and published by Routledge. This book was released on 2016-07-28 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nonverbal Messages Tell More: A Practical Guide to Nonverbal Communication offers an active and dynamic approach to the study of nonverbal communication. The study of nonverbal cues and messages is a difficult undertaking, but Teri and Michael Gamble have put together a volume that approaches the field from a variety of perspectives. Nonverbal Messages Tell More bridges the relevance gap by making the text more accessible and interesting to students of all levels. It does so by highlighting examples of nonverbal behavior taken from popular culture including film, television, and broadcast and print news. This volume provides a thorough overview of the classic and contemporary research and theory for nonverbal communication. It contains a number of features, including experiential guidelines and activities that give students better self-insight and understanding of the nonverbal messages other individuals display. At the end of every chapter are a series of follow-up investigations designed to demonstrate mastery of the content and the ability to apply what was just learned. Nonverbal Messages Tell More also presents the necessary know-how for presenting oneself using nonverbal cues that encourage others to perceive you as personable and credible. It leaps ahead of other books on the subject by offering students an engaging, practical, and useful introduction to the study of nonverbal communication.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell

Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.