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The Interaction Of Contract Control And Relational Norms As Governance Mechanisms In Is Outsourcing Relationships
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Book Synopsis The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by : Daniel Kuhlmann
Download or read book The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships written by Daniel Kuhlmann and published by Diplomarbeiten Agentur. This book was released on 2012-02-07 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]
Book Synopsis Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by : Daniel Kuhlmann
Download or read book Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms written by Daniel Kuhlmann and published by Diplomica Verlag. This book was released on 2012-08 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.
Book Synopsis Contractual and Relational Governance in Information Systems Outsourcing Relationships by : Thomas Fischer
Download or read book Contractual and Relational Governance in Information Systems Outsourcing Relationships written by Thomas Fischer and published by Cuvillier Verlag. This book was released on 2013-07-26 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many companies outsource parts of their information systems (IS) function to external service providers. However, many IS outsourcing projects fail. One of the main reasons for this failure is a lack of knowledge of appropriate governance of the relationship between client and vendor. While research indicates that the two main governance mechanisms, i.e., contractual and relational governance, may change over time, there is no consensus on how and why they change. A dynamic view on IS outsourcing governance is developed to understand those governance changes. This contributes to the ongoing scholarly debate on the relationship between contractual and relational governance, i.e., whether they act as complements or substitutes. In addition, one research article focuses on the impact of information technologies on the governance of IS outsourcing projects. The four research projects included in this book provide insights into how IS outsourcing governance may be improved.
Book Synopsis New Studies in Global IT and Business Services Outsourcing by : Julia Kotlarsky
Download or read book New Studies in Global IT and Business Services Outsourcing written by Julia Kotlarsky and published by Springer. This book was released on 2011-10-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.
Book Synopsis The Stability of Offshore Outsourcing Relationships by : Stephan Manning
Download or read book The Stability of Offshore Outsourcing Relationships written by Stephan Manning and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offshore outsourcing of administrative and technical services has become a mainstream business practice. Increasing commoditization of business services and growing client experience with outsourcing have created a range of competitive service delivery options for client firms. Yet, data from the Offshoring Research Network (ORN) suggests that, despite increasing market options and growing client quality and cost efficiency expectations, clients typically renew provider contracts and develop longer-term relationships with providers. Based on ORN data, this paper explores drivers of this phenomenon. The findings suggest that providers promote contract renewal by making client specific investments in software, IT infrastructure and training, and by involving clients in outsourcing operations, thereby increasing relation specific joint equity and creating opportunities for client monitoring and control. Interestingly, these strategies apply to routine rather than knowledge-intensive tasks, and are more likely to be applied by large rather than small providers. Surprisingly, high degree of contract specification makes contract renewal less likely. The paper contributes to the growing literature on strategic outsourcing of business services and the importance of governance mechanisms addressing 'hidden costs' as well as 'hidden benefits' of offshore outsourcing relationships.
Book Synopsis IT Outsourcing Governance by : Stefanie Leimeister
Download or read book IT Outsourcing Governance written by Stefanie Leimeister and published by Springer Science & Business Media. This book was released on 2010-11-18 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stefanie Leimeister examines different types of IT outsourcing relationships and their characteristics depending on the outsourcing clients’ underlying expectations. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venture.
Book Synopsis Advances in Global Sourcing. Models, Governance, and Relationships by : Ilan Oshri
Download or read book Advances in Global Sourcing. Models, Governance, and Relationships written by Ilan Oshri and published by Springer. This book was released on 2013-09-12 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.
Book Synopsis A Relational View on IT Outsourcing by : Stefan Blumenberg
Download or read book A Relational View on IT Outsourcing written by Stefan Blumenberg and published by ibidem-Verlag / ibidem Press. This book was released on 2012-07-24 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.
Book Synopsis Theory-Guided Modeling and Empiricism in Information Systems Research by : Armin Heinzl
Download or read book Theory-Guided Modeling and Empiricism in Information Systems Research written by Armin Heinzl and published by Springer Science & Business Media. This book was released on 2011-10-25 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This editorial book presents twelve contributions from the German “Wirtschaftsinformatik” that exemplify the contemporary approach of theory-guided modeling and empiricism which complements existing approaches. It summarizes recent research which has been presented at major international and national conferences in order to demonstrate the growing importance of this stream of research.
Book Synopsis Outsourcing Global Services by : I. Oshri
Download or read book Outsourcing Global Services written by I. Oshri and published by Springer. This book was released on 2008-07-03 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
Book Synopsis IT Outsourcing Relationships by : Kevin J. Davis
Download or read book IT Outsourcing Relationships written by Kevin J. Davis and published by . This book was released on 1996 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of this thesis is to explore the extent to which firms outsourcing their information systems function are able to form "partnerships" with their service provider. Prior IT outsourcing research, informed by economic theory, has generally focused on contracts; outsourcers are advised to craft a contract specifying in detail all aspects of the relationship. In addition, outsourcers are advised to outsource only those elements of the IT function which are easily monitored. Many current outsourcing relationships seem to be at odds with this advice; companies are outsourcing IT elements subject to substantial monitoring uncertainty. In addition, the size and scope of some of these relationships creates a complexity which adds to monitoring difficulties. Our research tries to identify the governance level control mechanisms dyads employ to establish partnerships despite the presence of a substantial degree of uncertainty.
Book Synopsis Information Systems Outsourcing by : Rudy Hirschheim
Download or read book Information Systems Outsourcing written by Rudy Hirschheim and published by Springer. This book was released on 2014-08-12 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Book Synopsis Handbook of Research on Global Supply Chain Management by : Christiansen, Bryan
Download or read book Handbook of Research on Global Supply Chain Management written by Christiansen, Bryan and published by IGI Global. This book was released on 2015-11-12 with total page 718 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supply Chain Management (SCM) has always been an important aspect of an enterprise’s business model and an effective supply chain network is essential to remaining competitive in a global environment. By properly managing the flow of goods and services, businesses can operate more efficiently while managing most of the workload behind-the-scenes. The Handbook of Research on Global Supply Chain Management is an in-depth reference source that covers emerging issues and relevant applications of information pertaining to supply chain management from an international perspective. Featuring coverage on topics such as the global importance of SCMs to strategies for producing an effective supply chain, this comprehensive publication is an essential resource for academics and business professionals alike interested in uncovering managerial insight and logistics solutions.
Book Synopsis The Relationship Advantage by : Thomas Kern
Download or read book The Relationship Advantage written by Thomas Kern and published by Oxford University Press, USA. This book was released on 2001 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insight for both practitioners and academics on how to achieve a relationship advantage, this text examines five case studies, identifying the key dimensions of an outsourcing relationship.
Book Synopsis Socio-Political Risk Management by : Kurt J. Engemann
Download or read book Socio-Political Risk Management written by Kurt J. Engemann and published by Walter de Gruyter GmbH & Co KG. This book was released on 2023-04-27 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing risk necessitates an understanding of both how to avoid detrimental outcomes and to reap beneficial results. Organizations are regularly confronted with complex decisions involving risk and the impending consequences of the negative impact of its manifestation. However, the positive aspects of embracing risk should also be sufficiently evaluated to obtain a full assessment of opportunities. Socio-Political Risk Management: Assessing and Managing Global Insecurity covers a range of viewpoints and issues which can be applied to various organizational agency structures. These perspectives examine how social and political risk can impact an agency, and what recommendations are made to adapt, mitigate, and strengthen the organization against political risk. Accessibility to personnel and agencies via social media, the internet and public exposure compounded with political and social societal shifts have led many agencies in a constant spin to assuage and sustain viability and relevance publicly. Socio-Political Risk Management: Assessing and Managing Global Insecurity serves the readers by raising awareness and the necessity to control social and political risks in their organizations. This volume explores pathways for those in differing organizational structures to find common threads pertaining to social and political risks. An important goal of the work is also to develop a framework for managing and exploiting risk that can be applied at the organizational level.
Book Synopsis Logistics Management by : Jan Dethloff
Download or read book Logistics Management written by Jan Dethloff and published by Springer. This book was released on 2014-12-30 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers papers presented at the Logistik-Management-Konferenz 2013, which was organized by the VHB Wissenschaftliche Kommission Logistik and held in Bremen, Germany. The papers reflect the current state-of-the-art in logistics and supply chain management, focusing on environmental sustainability in logistics and supply chain network dynamics and control. The target audience primarily consists of researchers and practitioners in the field, but the book may also be beneficial for graduate students.
Book Synopsis The Evolution of Contractual and Relational Governance in IS Outsourcing by : Thomas Huber
Download or read book The Evolution of Contractual and Relational Governance in IS Outsourcing written by Thomas Huber and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper explores how and why contractual and relational governance evolve over time in information systems (IS) outsourcing projects. Governance is broken down into its foundation and action dimension resulting in four governance parameters: trust /norms and informal control representing relational governance; contract and formal control reflecting contractual governance. Drawing on the lenses of punctuated equilibrium and biological interaction, we examine both incremental and disruptive change along our four governance parameters. The findings from four longitudinal IS outsourcing projects suggest that incremental changes are driven by interactions between governance parameters. We found three basic patterns of interaction between governance parameters (mutualism, commensalism, competition) that explain incremental changes. In contrast, disruptive governance changes during revolutions are driven by stark contextual changes. However, interactions during equilibriums may lead to self-perpetuating dynamics that may detract governance from basic outsourcing objectives. Revolutions may break these self-perpetuating dynamics and redirect governance to basic objectives.
