The Experience Of Decision Making Among Telephone Advice Triage Nurses

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The Experience of Decision-making Among Telephone Advice/triage Nurses

Author : Ann Mayo
Publisher :
ISBN 13 :
Total Pages : 173 pages
Book Rating : 4.:/5 (131 download)

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Book Synopsis The Experience of Decision-making Among Telephone Advice/triage Nurses by : Ann Mayo

Download or read book The Experience of Decision-making Among Telephone Advice/triage Nurses written by Ann Mayo and published by . This book was released on 2021 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of the telephone advice/triage nurse is both complex and demanding. All decisions are made while assessing patients without seeing or touching patients. In addition, the role is often developed to decrease health care costs which can be perceived by nurses as being in conflict with their nursing beliefs. The ambiguous nature of the role makes these nurses' daily experiences with decision-making a challenge. Using a phenomenological method, the lived experience of decision-making among telephone advice/triage nurses was explored by conducting multiple interviews with ten nurses. The internal structure of the lived experience was identified through the philosophical perspective of Merleau-Ponty's phenomenology of perception and the process of Van Manen's researching lived experience. Eight essential themes emerged to explain the lived experience. Connecting relationships between nurses and patients were critical to the process of decision-making as well as to what it meant for the nurses to be decision-makers. Nurses involved patients in decision-making, utilized decision-making support protocols, considered deviating from protocols, and sought validation for certain decisions. The nurses' perceptions of what it was like to assume responsibility for decision-making reflected feelings of self-accountability to job responsibility. All nurses realized that they needed to know clinical information about their patients, but some shared that they needed to maintain an awareness of their personal knowing to support their decision-making. Different ways of coming to decisions included making justifiable decisions based upon what was best for the patient, validating the right call based upon nurse comfort, and striking a balance based upon maintaining system equilibrium between patient satisfaction and the health care organization's resources. All nurses spoke of themselves as decision-makers and sensed feelings of confidence, certainty, and uncertainty in being decision-makers. All study themes were conjoined, occurring simultaneously among the descriptions of the decision-making experience. The study's findings support theoretical work in decision-making as well as cognitive development. Focusing upon the experience and meaning of decision-making, bringing to light the everyday experience of nurse decision-making has important implications for the science of nursing and clinical practice.

Emergency Triage

Author : Advanced Life Support Group (ALSG)
Publisher : John Wiley & Sons
ISBN 13 : 1118369386
Total Pages : 183 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Emergency Triage by : Advanced Life Support Group (ALSG)

Download or read book Emergency Triage written by Advanced Life Support Group (ALSG) and published by John Wiley & Sons. This book was released on 2015-09-08 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emergency Triage: Telephone Triage and Advice complements the highly successful Emergency Triage. The algorithms are rooted in the Manchester Triage System (MTS), which is used in hospitals around the world and which is acknowledged as an effective means of clinical prioritisation. This telephone iteration of a triage system which prioritises millions of patients each year provides a robust, safe, evidence-based system for managing the clinical risk in patients who are at a distance from health care providers. The basic principles that drive the MTS remain, but this book addresses the specific difficulties of assessment by telephone. The possible triage outcomes are "face-to-face now", "face-to-face soon" and "face-to-face later" together with a self-care option. Information and advice is suggested at every level. The advice ranges from life-saving interventions, which can be carried out until health care arrives, to self-care instructions. Emergency Triage: Telephone Triage and Advice provides all the necessary information that telephone triage staff must have to hand as well as including examples of questions to be asked. It will be a valuable resource for staff working in emergency departments, health centres and telephone triage organisations. Furthermore hospitals that are already using Emergency Triage will benefit from being linked with a telephone triage system that follows the same protocols. Updated to Version 1.7 in 2023.

MEDINFO 2001

Author : Vimla L. Patel
Publisher : IOS Press
ISBN 13 : 9781586031947
Total Pages : 724 pages
Book Rating : 4.0/5 (319 download)

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Book Synopsis MEDINFO 2001 by : Vimla L. Patel

Download or read book MEDINFO 2001 written by Vimla L. Patel and published by IOS Press. This book was released on 2001 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological infrastructure - Standards for interworking - Human-computer interaction - Knowledge representation - Information management - Decision support - Electronic patient records - Health information systems - Patient care aspects/telematics.

Clinical Decision Analysis

Author : Milton C. Weinstein
Publisher : W.B. Saunders Company
ISBN 13 :
Total Pages : 376 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Clinical Decision Analysis by : Milton C. Weinstein

Download or read book Clinical Decision Analysis written by Milton C. Weinstein and published by W.B. Saunders Company. This book was released on 1980 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Telephone Triage Protocols for Nursing

Author : Julie Briggs
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1496320751
Total Pages : 904 pages
Book Rating : 4.4/5 (963 download)

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Book Synopsis Telephone Triage Protocols for Nursing by : Julie Briggs

Download or read book Telephone Triage Protocols for Nursing written by Julie Briggs and published by Lippincott Williams & Wilkins. This book was released on 2015-05-22 with total page 904 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

Telephone Triage Protocols for Nurses

Author : Julie K. Briggs
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1975136896
Total Pages : 939 pages
Book Rating : 4.9/5 (751 download)

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Book Synopsis Telephone Triage Protocols for Nurses by : Julie K. Briggs

Download or read book Telephone Triage Protocols for Nurses written by Julie K. Briggs and published by Lippincott Williams & Wilkins. This book was released on 2020-05-06 with total page 939 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performing triage requires the ability to make quick, evidence-based decisions based on limited information. Nurses are often required to preform triage either over the phone, in urgent care settings, in the emergency department, and even in office settings. This reference provides over 200 triage protocols for evaluating a person’s symptoms. Each symptom entry lists pertinent questions grouped by urgency level and advises the clinician when and where the patient should be referred. This book is a need to have, comprehensive, user-friendly resource for every nurse who performs triage.

Critical Thinking to Achieve Positive Health Outcomes

Author : Margaret Lunney
Publisher : John Wiley & Sons
ISBN 13 : 1118701216
Total Pages : 388 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Critical Thinking to Achieve Positive Health Outcomes by : Margaret Lunney

Download or read book Critical Thinking to Achieve Positive Health Outcomes written by Margaret Lunney and published by John Wiley & Sons. This book was released on 2013-05-30 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses the latest research findings to apply critical thinking processes for the development of diagnostic reasoning and the selection of patient outcomes and nursing interventions.Four chapters describe the meaning of intelligence, critical thinking, and application of critical thinking processes within nursing. The case studies and their ultimate resolution to intervention and outcome illustrate these processes by enabling repeated practice. Case studies are organized into four sections; problem diagnoses, risk diagnoses, health promotion diagnoses, and strength diagnoses. A companion website provides on-line resources.

Telephone Triage for Oncology Nurses

Author : Margaret Hickey
Publisher :
ISBN 13 : 9781890504472
Total Pages : 0 pages
Book Rating : 4.5/5 (44 download)

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Book Synopsis Telephone Triage for Oncology Nurses by : Margaret Hickey

Download or read book Telephone Triage for Oncology Nurses written by Margaret Hickey and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Issues in Nursing Research, Training, and Practice: 2011 Edition

Author :
Publisher : ScholarlyEditions
ISBN 13 : 1464965277
Total Pages : 886 pages
Book Rating : 4.4/5 (649 download)

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Book Synopsis Issues in Nursing Research, Training, and Practice: 2011 Edition by :

Download or read book Issues in Nursing Research, Training, and Practice: 2011 Edition written by and published by ScholarlyEditions. This book was released on 2012-01-09 with total page 886 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues in Nursing Research, Training, and Practice: 2011 Edition is a ScholarlyEditions™ eBook that delivers timely, authoritative, and comprehensive information about Nursing Research, Training, and Practice. The editors have built Issues in Nursing Research, Training, and Practice: 2011 Edition on the vast information databases of ScholarlyNews.™ You can expect the information about Nursing Research, Training, and Practice in this eBook to be deeper than what you can access anywhere else, as well as consistently reliable, authoritative, informed, and relevant. The content of Issues in Nursing Research, Training, and Practice: 2011 Edition has been produced by the world’s leading scientists, engineers, analysts, research institutions, and companies. All of the content is from peer-reviewed sources, and all of it is written, assembled, and edited by the editors at ScholarlyEditions™ and available exclusively from us. You now have a source you can cite with authority, confidence, and credibility. More information is available at http://www.ScholarlyEditions.com/.

Nursing Clinical Decision-making in the Context of Emergency Telephone Interactions

Author : Judith Leprohon
Publisher :
ISBN 13 :
Total Pages : 440 pages
Book Rating : 4.:/5 (615 download)

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Book Synopsis Nursing Clinical Decision-making in the Context of Emergency Telephone Interactions by : Judith Leprohon

Download or read book Nursing Clinical Decision-making in the Context of Emergency Telephone Interactions written by Judith Leprohon and published by . This book was released on 1991 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Telephone Triage in an Ophthalmic A & E

Author : Janet Marsden
Publisher :
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Telephone Triage in an Ophthalmic A & E by : Janet Marsden

Download or read book Telephone Triage in an Ophthalmic A & E written by Janet Marsden and published by . This book was released on 2000-02-08 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research in Nursing Series Formalised telephone triage is a fairly new concept in Accident and Emergency services although it has been an informal method of advising patients and health care professionals for many years. In the A&E service of Manchester Royal Eye Hospital, formalisation of this method of patient prioritisation led to a need for an evaluation of this strategy. Both clinicians and patients need to know that the decision making which is undertaken in using telephone triage is undertaken by expert nurses and that the decisions made are accurate and safe. This study explores the various conditions that present to the A&E department and examines the accuracy of the diagnosis made by the triage nurse. It also examines the decision making process adopted by the nurse when giving advice in a telephone triage situation. The book is essential reading for both A&E and ophthalmic nurses, particularly those involved in setting up a telephone triage service.

Telephone advice nursing

Author : Christina Johnson
Publisher : Linköping University Electronic Press
ISBN 13 : 917685275X
Total Pages : 55 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis Telephone advice nursing by : Christina Johnson

Download or read book Telephone advice nursing written by Christina Johnson and published by Linköping University Electronic Press. This book was released on 2019-01-25 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. The six phase nursing process – assessment, nursing diagnosis, setting goals, planning, implementation and evaluation – can be used when managing a caller’s health problem. In telenursing, a person-centred approach makes for more satisfied and appreciative callers. The core component of interaction is the verbal communication between the telenurse and caller. Several studies have revealed the need for the development of communication competence in telenursing. Structured analyses of conversations between telenurses and callers is one way to increase telenurses’ awareness of their communication and interpersonal competence. This type of analysis requires a valid formative self-assessment tool. To evaluate communicative effectiveness, the patient perspective of the interpersonal aspects of interaction are described as a necessary component, and satisfaction surveys designed for a telenursing context are recommended. Therefore, a questionnaire is needed that evaluates the effects of telenurse communication training from the caller’s perspective. Aims: The overall aim of these two studies was to develop tools to enable improvements and evaluations in communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. Study 1: To develop a self-assessment tool aiming to raise telenurses’ awareness of their communication and interpersonal competence and highlight areas in need of improvement. Study 2: To develop and assess content validity of a theoretically anchored questionnaire that explores caller satisfaction in TAN as a result of the interaction between the caller and the telenurse. Methods: Study 1: The development and the evaluation of content validity of the Telenursing Self-Assessment Tool (TSAT) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, an expert group completed two rounds of assessments using Content Validity Index (CVI). Second, telenurses tested the tool and assessed the content validity using CVI. Thereafter, the telenurses participated in consensus discussions. Refinements of the tool were done after every assessment. Study 2: The development and the evaluation of content validity of the Telenursing Interaction and Satisfaction Questionnaire (TISQ) started with a literature search and domain identification, which were used to generate the items. The assessment of the content validity was performed in two steps. First, cognitive interviews were performed with the callers, the target population. Next, experts evaluated the content validity using CVI. Refinements of the tool were done after every assessment. The Interaction Model of Client Health Behavior (IMCHB) provided theoretical guidance and support. Results: Study 1: The TSAT with 58 items was developed. The items were structured according to the nursing process and the tool was judged as having good content validity. Study 2: The TISQ consisting of 60 items based on the IMCHB was developed. The questionnaire was found to exhibit good content validity. Conclusions: This thesis describes the development and assessment of content validity of two theoretically anchored tools aimed to improve and evaluate communication and interpersonal competence in telenursing from the perspective of both the telenurse and the caller. The TSAT is meant to create learning opportunities, to provide self-direction, feedback, and coaching, and to guide the telenurse through the nursing process using a person-centred approach. The TISQ aims to explore the callers’ satisfaction and the callers’ perceptions of the interaction with the telenurse. With better knowledge about this, communication improvement and education in telenursing can be tailored to enhance caller satisfaction.

Sheehy's Emergency Nursing - E-Book

Author : Emergency Nurses Association
Publisher : Elsevier Health Sciences
ISBN 13 : 0323074022
Total Pages : 768 pages
Book Rating : 4.3/5 (23 download)

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Book Synopsis Sheehy's Emergency Nursing - E-Book by : Emergency Nurses Association

Download or read book Sheehy's Emergency Nursing - E-Book written by Emergency Nurses Association and published by Elsevier Health Sciences. This book was released on 2009-06-30 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by emergency nurses for emergency nurses, this comprehensive, evidence-based resource covers the issues and procedures that are often unique to the emergency department. New developments and changes in clinical practice are incorporated throughout. The user-friendly format features more than 350 high-quality illustrations and 150 tables that highlight essential concepts and offer quick access to vital information. Key coverage includes clinical fundamentals, treatment for trauma and medical-surgical emergencies, the foundations of emergency nursing practice, and special populations. 58 contributors offer valuable insights from a broad range of clinical positions in rural, suburban, and urban areas. High-quality radiographs and other diagnostic images help you learn to identify common conditions — especially head trauma, fractures, and dislocations. Logically organized, chapters are grouped into six sections for quick access to important content: Foundations of Emergency Nursing, Professional Practice, Clinical Foundations of Emergency Nursing, Major Trauma Emergencies, Medical and Surgical Emergencies, and Special Patient Populations. Tables and boxes highlight and summarize critical information for at-a-glance reference. A separate unit on special patient populations covers topics such as child abuse, elder abuse, intimate partner violence, sexual assault, substance abuse and behavioral/pediatric/obstetrical emergencies. Priority nursing diagnoses are highlighted in a quick-reference appendix to help you focus on the most serious problems. Five new chapters bring you the most reliable, up-to-date information on these key topics: Management of the Critical Care Patient in the Emergency Department Family Presence During Resuscitation Forensic Nursing Nuclear, Biological, and Chemical Agents of Mass Destruction Influenza: Seasonal, Avian, and Pandemic Expanded coverage of shock and sepsis provides essential information on pathophysiology and diagnosis, with valuable guidelines for managing these patients. A detailed discussion of various types of triage systems and triage acuity ratings examines valid and reliable methods for differentiating between patients who require immediate treatment and those who can wait. Additional coverage of behavioral health emergencies includes new information on agitation, substance abuse, and suicide prevention.

The Art and Science of Telephone Triage

Author : Carol Rutenberg
Publisher :
ISBN 13 : 9780984659739
Total Pages : 659 pages
Book Rating : 4.6/5 (597 download)

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Book Synopsis The Art and Science of Telephone Triage by : Carol Rutenberg

Download or read book The Art and Science of Telephone Triage written by Carol Rutenberg and published by . This book was released on 2012-09-01 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive look at the growing practice of telephone triage nursing. Despite the prevalence of the practice, little education and few resources are available for nurses interested in this form of practice. The authors address the history of telephone triage, the role of telephone triage nursing in health care, theories supporting the practice, quality and risk management principles, program design, and a comprehensive look at clinical practice. Practical tips and real-life examples will illustrate and support the content.

Telephone Triage for Pediatrics

Author : Julie Briggs
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1496363612
Total Pages : 780 pages
Book Rating : 4.4/5 (963 download)

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Book Synopsis Telephone Triage for Pediatrics by : Julie Briggs

Download or read book Telephone Triage for Pediatrics written by Julie Briggs and published by Lippincott Williams & Wilkins. This book was released on 2017-07-26 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handle questions about pediatric care with confident accuracy: Telephone Triage Protocols for Pediatrics is the quick-access guide to providing fast, efficient phone assessments and accurate care recommendations. This comprehensive, on-the-spot resource lists a broad range of symptoms alphabetically. A flow chart format provides the crucial Yes or No questions to ask, with each answer moving quickly to optimal recommendations or instructions. A vital resource for all nurses, this is irreplaceable to those in pediatric or family practice. Tap into top-level guidance for fast, efficient assessments ... Step-by-step guidance for making accurate assessments—170 proven protocols addressing a wide range of symptoms, disorders, and medical emergencies, for newborn to age 18 Sorts life-threatening problems from those not requiring physician or emergency care—callers are directed to make an appointment, seek emergency care, or follow home care instructions Increases consistency of advice and documentation Supports nurses of all knowledge and experience levels Color tabs for each section enable quick access Symptoms alpha-organized and grouped by level of urgency, addressing injuries, trauma, pain, swelling, and other symptoms for: Head, eyes, ears, nose, throat, mouth, back, neck, arm, and leg Body system problems – chest/cardiovascular, respiratory GI, genital/obstetrics and gynecological problems, urination, and skin problems Chronic and infectious diseases Behavioral problems Infant-specific problems Sections under every symptom include: Key Questions to ask the caller Other Protocols to Consider Reminders – for proper documentation Assessment – symptoms and conditions that determine urgency Actioncolumn – Following Yes or No answers to assessment questions, with emergency actions appearing first Immediate actions – proven protocols and/or referrals to emergency, physician, or at-home care Home Care Instructions – before emergency care, before appointment, or at-home care Emergency Instructions – in-the-moment first aid Report the Following Problems – what caller should tell their physician or emergency department Seek Emergency Care Immediately – if certain symptoms occur

Sheehy's Manual of Emergency Care

Author : Emergency Nurses Association
Publisher : Elsevier Health Sciences
ISBN 13 : 0323171109
Total Pages : 659 pages
Book Rating : 4.3/5 (231 download)

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Book Synopsis Sheehy's Manual of Emergency Care by : Emergency Nurses Association

Download or read book Sheehy's Manual of Emergency Care written by Emergency Nurses Association and published by Elsevier Health Sciences. This book was released on 2012-02-01 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: - NEW! 2-column format features new Tricks of the Trade boxes to give you a professional's perspective on common issues in emergency nursing. - NEW! Fully revised content from the ENA and a broad panel of expert contributors includes up-to-date, practical information on topics such as critical care in the ED, time management, the morbidly obese patient, electronic medical records, disaster nursing, forensic nursing, and workplace violence.

Emergency and Trauma Care for Nurses and Paramedics - EBook

Author : Kate Curtis (Trauma clinical nurse consultant)
Publisher : Elsevier
ISBN 13 : 0729587207
Total Pages : 1502 pages
Book Rating : 4.7/5 (295 download)

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Book Synopsis Emergency and Trauma Care for Nurses and Paramedics - EBook by : Kate Curtis (Trauma clinical nurse consultant)

Download or read book Emergency and Trauma Care for Nurses and Paramedics - EBook written by Kate Curtis (Trauma clinical nurse consultant) and published by Elsevier. This book was released on 2019-08-07 with total page 1502 pages. Available in PDF, EPUB and Kindle. Book excerpt: Endorsed by the College of Emergency Nursing Australasia CENA is the peak professional association representing emergency nurses and has endorsed this text in recognition of the relevance it has to emergency nursing across Australasia. Led by an expanded editorial team of internationally recognised clinicians, researchers and leaders in emergency care, the 3rd edition of Emergency and Trauma Care for Nurses and Paramedics continues to be the foremost resource for students preparing to enter the emergency environment and for clinicians seeking a greater understanding of multidisciplinary emergency care. The text provides nursing and paramedicine students and clinicians with the opportunity to understand the best available evidence behind the treatment that is provided throughout the emergency care trajectory. This unique approach ultimately seeks to strengthen multidisciplinary care and equip readers with the knowledge and skills to provide safe, quality, emergency care. The 3rd edition builds on the strengths of previous editions and follows a patient journey and body systems approach, spanning the pre-hospital and hospital environments. Expanded editorial team, all internationally recognised researchers and leaders in Emergency Care Chapter 6 Patient safety and quality care in emergency All chapters revised to reflect the most up-to-date evidence-based research and practice Case studies and practice tips highlight cultural considerations and communication issues Aligns to NSQHSS 2e, NMBA and PBA Standards An eBook included in all print purchases