The Essential Contact

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The Customer Rules

Author : Lee Cockerell
Publisher : Crown Currency
ISBN 13 : 0770435610
Total Pages : 210 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The Customer Rules by : Lee Cockerell

Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

First Contacts

Author : Murray Leinster
Publisher : New England Science Fiction Association
ISBN 13 :
Total Pages : 472 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis First Contacts by : Murray Leinster

Download or read book First Contacts written by Murray Leinster and published by New England Science Fiction Association. This book was released on 1998 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Essential Business Guide

Author : Anna McGrail
Publisher : Essential Business
ISBN 13 : 9780954689025
Total Pages : 292 pages
Book Rating : 4.6/5 (89 download)

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Book Synopsis The Essential Business Guide by : Anna McGrail

Download or read book The Essential Business Guide written by Anna McGrail and published by Essential Business. This book was released on 2008 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Essential Family Guide to Caring for Older People

Author : Deborah Stone
Publisher : Bloomsbury Publishing
ISBN 13 : 1472965450
Total Pages : 289 pages
Book Rating : 4.4/5 (729 download)

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Book Synopsis The Essential Family Guide to Caring for Older People by : Deborah Stone

Download or read book The Essential Family Guide to Caring for Older People written by Deborah Stone and published by Bloomsbury Publishing. This book was released on 2019-11-14 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: No one wants to think about getting older. It's true. At any age, when things are moving along normally day to day and everyone seems fit and well, there seems no reason to think about future problems that your friends and relatives might (and probably will) come across as they age. In fact, it might even seem a little morbid to think such thoughts, or possibly even tempting fate? Yet there will come a time when you must raise these issues and, ideally, this should be before any problems arise. The Essential Family Guide to Caring for Older People is the ultimate source of information and help for families with care responsibilities. Deborah Stone draws on her extensive experience working in elder care to offer practical advice on every aspect of the field in-depth. Topics range from how to get help immediately, legal information, care funding options, a guide to useful technology and advice on the main physical and mental health issues that affect older people. Plus guidance is given on dealing with social services and ensuring you choose the right care for your situations. Crucially, the book also offers help on how to cope as a carer with practical advice on juggling family, work and your caring responsibilities while looking after yourself.

Actors' Yearbook 2013 - Essential Contacts for Stage, Screen and Radio

Author : Hilary Lissenden
Publisher : A&C Black
ISBN 13 : 1408175193
Total Pages : 509 pages
Book Rating : 4.4/5 (81 download)

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Book Synopsis Actors' Yearbook 2013 - Essential Contacts for Stage, Screen and Radio by : Hilary Lissenden

Download or read book Actors' Yearbook 2013 - Essential Contacts for Stage, Screen and Radio written by Hilary Lissenden and published by A&C Black. This book was released on 2013-03-14 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: Actors' Yearbook is an established and respected directory that enables actors to find work in stage, screen and radio. It is the only directory to provide detailed information for each listing and specific advice on how to approach companies and individuals, saving hours of further research. From agents and casting directors to producing theatres, showreel companies and photographers, Actors' Yearbook editorially selects only the most relevant and reputable contacts for the actor. Articles and commentaries provide valuable insight into the profession: auditions, interviews and securing work alongside a casting calendar and advice on contracts and finance. This is an incredibly useful professional tool in an industry where contacts and networking are key to career survival. The listings detailed in this edition have been thoroughly updated alongside fresh advice from industry experts.

BUSINESS Essential

Author : Bloomsbury Publishing
Publisher : Bloomsbury Publishing
ISBN 13 : 1408114054
Total Pages : 702 pages
Book Rating : 4.4/5 (81 download)

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Book Synopsis BUSINESS Essential by : Bloomsbury Publishing

Download or read book BUSINESS Essential written by Bloomsbury Publishing and published by Bloomsbury Publishing. This book was released on 2015-03-20 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: The abridged, updated edition of international bestseller BUSINESS: The Ultimate Resource. This essential guide to the world of work and careers is crammed with top-quality content from the world's leading business writers and practitioners. Now in a handy paperback format, it is ideal for time-pressed managers, small business owners and students alike. A free eBook will be available for purchasers of the print edition. This book includes: Actionlists: more than 200 practical solutions to everyday business and career challenges, from revitalising your CV to managing during difficult times. Management library: time-saving digests of more than 70 of the best and most influential business books of all time, from The Art of War to The Tipping Point. We've read them so you don't have to. Best Practice articles: a selection of essays from top business thinkers. Business Dictionary: jargon-free definitions of thousands of business terms and concepts. Gurus: explanations of the lives, careers, and key theories of the world's leading business thinkers

The Accidental Library Marketer

Author : Kathy Dempsey
Publisher :
ISBN 13 :
Total Pages : 316 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis The Accidental Library Marketer by : Kathy Dempsey

Download or read book The Accidental Library Marketer written by Kathy Dempsey and published by . This book was released on 2009 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Accidental Library Marketer fills a need for library professionals and paraprofessionals who find themselves in an awkward position: They need to promote their libraries and services in the age of the internet, but they've never been taught how to do it effectively. This results-oriented A-to-Z guide by Kathy Dempsey--long-time editor of the Marketing Library Services newsletter--reveals the missing link between the everyday promotion librarians actually do and the "real marketing" that's guaranteed to assure funding, excite users, and build stronger community relationships. Combining real-life examples, expert advice, and checklists in a reader-friendly style, The Accidental Library Marketer is the complete how-to resource for successful library marketing and promotion."--Cover.

Mechanisms, thermodynamics and kinetics of ligand binding revealed from molecular simulations and machine learning

Author : Yinglong Miao
Publisher : Frontiers Media SA
ISBN 13 : 2832515126
Total Pages : 179 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis Mechanisms, thermodynamics and kinetics of ligand binding revealed from molecular simulations and machine learning by : Yinglong Miao

Download or read book Mechanisms, thermodynamics and kinetics of ligand binding revealed from molecular simulations and machine learning written by Yinglong Miao and published by Frontiers Media SA. This book was released on 2023-02-24 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Aromadermatology

Author : Janetta Bensouilah
Publisher : Routledge
ISBN 13 : 1000477088
Total Pages : 234 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Aromadermatology by : Janetta Bensouilah

Download or read book Aromadermatology written by Janetta Bensouilah and published by Routledge. This book was released on 2021-07-28 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive, evidence-based guide promotes an integrative approach to using complementary therapies with conventional medicines. It increases awareness of the sound scientific basis to aromatherapy with a wealth of data, and contains practical information for treatment. Contents include: Skin structure and function * Essential oil sciences in context * Aromadermatology and safety issues * The essentials of aromatic formulations * Skin-care essentials * Skin and the psyche * Skin infections * Childhood skin complaints * Inflammatory disorders * Wound care * Nails, hair and sebaceous glands ‘With the growing interest in aromatherapy, it is important that therapists and healthcare professionals are able to offer a valid rationale when integrating essential oils into clinical care. Sound knowledge of bio-chemical principles and the ability to critically appraise and apply relevant research are fundamental requirements. This book offers a comprehensive, in-depth view of current knowledge. The authors have skilfully woven research and clinical application. A range of therapeutic possibilities is explored and offers practitioners alternative approaches to the management of skin conditions. These include detailed discussions on different methods of application. I hope that this book will become a standard text on both pre-qualifying and CPD courses in aromatherapy.’ – Angela Avis, in her Foreword ‘This well-illustrated, thorough and authoritative text is written in a language and style that is clear and accessible to a variety of healthcare practitioners. A thorough understanding of dermatology underpins the book, and both current research and clinical knowledge are elegantly applied to the skin conditions discussed.’ – Robert Tisserand, in his Foreword

Essential WAP for Web Professionals

Author : Damon Hougland
Publisher : Prentice Hall Professional
ISBN 13 : 0130925683
Total Pages : 260 pages
Book Rating : 4.1/5 (39 download)

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Book Synopsis Essential WAP for Web Professionals by : Damon Hougland

Download or read book Essential WAP for Web Professionals written by Damon Hougland and published by Prentice Hall Professional. This book was released on 2001 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers the WAP basics and supporting technologies, then gets you up and running with WAP code. Features practical code examples in 4 different Web-based programming languages - ASP, JSP, Perl, & Java servlets.

The Essentials of AQA Design and Technology

Author : Brian Russell
Publisher : Letts and Lonsdale
ISBN 13 : 9781903068816
Total Pages : 100 pages
Book Rating : 4.0/5 (688 download)

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Book Synopsis The Essentials of AQA Design and Technology by : Brian Russell

Download or read book The Essentials of AQA Design and Technology written by Brian Russell and published by Letts and Lonsdale. This book was released on 2003 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Manual of Contact Lens Prescribing and Fitting

Author : Milton M. Hom
Publisher : Elsevier Health Sciences
ISBN 13 : 0750675179
Total Pages : 766 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Manual of Contact Lens Prescribing and Fitting by : Milton M. Hom

Download or read book Manual of Contact Lens Prescribing and Fitting written by Milton M. Hom and published by Elsevier Health Sciences. This book was released on 2006 with total page 766 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part I. Basic Concepts -- 1. Anatomy and Physiology -- 2. Anterior Segment Disease and Contact Lenses -- 3. Examination and Instrumentation -- 4. Patient Selection new -- 5. CL optics new -- Part II. Gas-Permeable lenses -- 6. Gas-Permeable Lens Design and Fitting -- 7. Gas-Permeable Lens Fitting and Eyelid Geometry -- 8. Gas-Permeable Lens Fluorescein Patterns -- 9. Gas-Permeable Lens Materials -- 10. Modification and Verification -- 11. Gas-Permeable Lenses for Astigmatism -- 12. Gas-Permeable Lens Care and Patient Education -- 13. Gas-Permeable Cases -- Part III. Soft Lenses -- 14. Soft Lens Design, Fitting, and Physiologic Response -- 15. Soft Lens Materials -- 16. Soft Contact lenses and the Tear film -- 17. Soft Contact Lenses for Astigmatism -- 18. Soft Contact Lens Care and Patient Education -- Part IV. Extended wear -- 19. Gas-Permeable Extended Wear and Complications -- 20. Soft Extended Wear and Complications -- Part V. Special Topics -- 21. Dry Eyes and Contact Lenses -- 22. Monovision and Bifocals -- 23. Translating Bifocals -- 24. Keratoconus -- 25. Post-Penetrating Keratoplasty -- 26. Aphakia -- 27. Refractive Surgery and Contact Lenses -- 28. Pediatric Contact Lenses -- 29. Orthokeratology -- 30. Colored lenses -- 31. Scleral lenses -- Appendix A: Extended Keratometer Range with +1.25 D and -1.00 D Lenses -- Appendix B: Vertex Conversion Table of Plus and Minus Powers -- Appendix C: Keratometer Conversion (Diopter to Millimeters).

Essential Oils

Author : AntonC. deGroot
Publisher : Routledge
ISBN 13 : 1000434494
Total Pages : 1278 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Essential Oils by : AntonC. deGroot

Download or read book Essential Oils written by AntonC. deGroot and published by Routledge. This book was released on 2021-04-12 with total page 1278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential Oils: Contact Allergy and Chemical Composition provides a full review of contact allergy to essential oils along with detailed analyses of the chemical composition of essential oils known to cause contact allergy. In addition to literature data, this book presents the results of nearly 6,400 previously unpublished sample analyses, by far the largest set of essential oils analyses ever reported in a single source of scientific literature. Covering 91 essential oils and two absolutes, the book presents an alphabetical list of all 4,350 ingredients that have been identified in them, a list of chemicals known to cause contact allergy and allergic contact dermatitis, and tabular indications of the ingredients that can be found in each essential oil. The book discusses contact allergy and allergic contact dermatitis for each of the oils and absolutes, sometimes able to provide only one or two reports but drawing upon considerable amounts of literature in other cases, such as with tea tree oil, ylang-ylang oil, lavender oil, rose oil, turpentine oil, jasmine absolute, and sandalwood oil. While limited information on the main components and their concentrations would be enough for most dermatologists, this book gives extensive coverage not only to improve levels of medical knowledge and quality of patient care, but also for the benefit of professionals beyond clinical study and practice, such as chemists in the perfume and cosmetics industries, perfumers, academic scientists working with essential oils and fragrances, aromatherapists, legislators, and those involved in the production, sale, and acquisition of essential oils.

The Essential Brand Book

Author : Iain Ellwood
Publisher : Taylor & Francis US
ISBN 13 : 9780749438630
Total Pages : 340 pages
Book Rating : 4.4/5 (386 download)

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Book Synopsis The Essential Brand Book by : Iain Ellwood

Download or read book The Essential Brand Book written by Iain Ellwood and published by Taylor & Francis US. This book was released on 2002 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing readers with an insight into all the components of brand management including a wide range of business models and techniques, this book will help to build strong and effective brands in the marketplace.

Advances in Petri Nets 1991

Author : Grzegorz Rozenberg
Publisher : Springer Science & Business Media
ISBN 13 : 9783540543985
Total Pages : 590 pages
Book Rating : 4.5/5 (439 download)

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Book Synopsis Advances in Petri Nets 1991 by : Grzegorz Rozenberg

Download or read book Advances in Petri Nets 1991 written by Grzegorz Rozenberg and published by Springer Science & Business Media. This book was released on 1991-08-28 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main idea behind the series of volumes Advances in Petri Nets is to present to the general computer science community recent results which are the most representative and significant for the development of the area. Thepapers for the volumes are drawn mainly from the annual International Conferences on Applications and Theory of Petri Nets. Selected papers from the latest conference are independently refereed, and revised and extended as necessary. Some further papers submitted directly to the editor are included. Advances in Petri Nets 1991 covers the 11th International Conference on Applications and Theory of Petri Nets held in Paris, France in June 1991. The volume contains the Bibliography of Petri Nets 1990 prepared by H. Pl}nnecke and W. Reisig, with over 4000 entries.

The Ultimate Baofeng Radio Survival Handbook

Author : Max Signal
Publisher : Aicem Ltd
ISBN 13 :
Total Pages : 194 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Ultimate Baofeng Radio Survival Handbook by : Max Signal

Download or read book The Ultimate Baofeng Radio Survival Handbook written by Max Signal and published by Aicem Ltd. This book was released on 2024-03-03 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever struggled with your Baofeng radio during a crucial moment, like a natural disaster or a risky outdoor adventure? Whether you're an emergency responder or simply someone who understands the value of reliable communication, this book is for you. You're not interested in a superficial guide; you want a resource that goes in-depth, teaching you not just the technical aspects but also preparing you emotionally for high-stakes situations. Life is unpredictable, and while you can't control every situation, you can control your response. This is more than just a book; it's your mentor in mastering both the technicalities of your Baofeng radio and the emotional resilience needed in emergency situations. We cover everything from hardware specifics and frequency programming to the often-overlooked psychology of emergency communication. It's a holistic approach to mastering emergency communication, blending technical know-how with emotional preparedness, all supported by real-world case studies and scenarios. Inside the Book you will find: · Anatomy of a Baofeng Radio: Familiarize yourself with your specific Baofeng model, from basic functions to advanced features. · Psychology of Emergency Communication: Understand the emotional and psychological aspects that come into play during emergency situations. · Law & Order: Understand the legal requirements and ethical considerations for using your Baofeng radio. · Emergency Communication Plan: A radio is only as effective as your ability to communicate clearly during emergencies. Learn how to develop a robust emergency communication plan. · Real-world Applications: Gain practical insights through case studies that cover various emergency scenarios, from natural disasters to search and rescue operations. · Troubleshooting and Maintenance: Keep your Baofeng radio in tip-top shape by learning how to troubleshoot common issues. Attention, fellow Americans. When the grid fails, cell towers collapse, and chaos reigns…. What's your strategy? What’s Your plan? You need more than just a piece of hardware; you need a lifeline. Enter "The Ultimate Baofeng Radio Survival Handbook." This is not your typical radio guide; it's a specialized manual designed to make you proficient in Baofeng radio operation and emergency communication. We're not just talking about mastering the hardware; we're talking about mastering effective communication under high-pressure situations. This book is your comprehensive guide to establishing robust and reliable communication, no matter the circumstances. Download exclusive manuals and gain access to valuable resources that will elevate your emergency communication skills to professional levels: · The Baofeng Emergency Quick Start Guide: It's your quick response manual. It is designed to get you up and running with your Baofeng radio in minutes, not hours. It is perfect for those who don't have time to wade through technical jargon and want to get straight to the point. · Emergency communications plans and checklists: Don't leave your safety to chance. This template provides you with a structured plan and checklist to ensure you are fully prepared for any emergency scenario. It's the blueprint for your communications strategy when the network goes haywire. · Secret extra: it will be very useful to you, I can only tell you that you can't get lost anymore.... · Why This Book is a Must-Have This isn't just another tech manual. This is your ultimate guide to mastering both the technical and emotional aspects of emergency communication. Even if you're a complete beginner, this book will turn you into an expert, capable of using your Baofeng Radio in any situation. Addressing Your Concerns: · "I'm not tech-savvy.": This book breaks down complex topics into easy-to-understand language. · "I don't handle stress well.": We cover the psychology of emergency situations to help you stay calm and effective. · "I've never been in an emergency.": Real-world case studies prepare you for anything. Take action!! Don't be the one caught with your pants down when the world goes sideways. Arm yourself with the ultimate guide to life-saving communication. Hit that "Buy Now" button and own your peace of mind today!

The Encyclopedia Americana

Author :
Publisher :
ISBN 13 :
Total Pages : 892 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis The Encyclopedia Americana by :

Download or read book The Encyclopedia Americana written by and published by . This book was released on 1924 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: