The Emotions Of Labour

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Fed Up

Author : Gemma Hartley
Publisher : HarperCollins
ISBN 13 : 0062856480
Total Pages : 283 pages
Book Rating : 4.0/5 (628 download)

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Book Synopsis Fed Up by : Gemma Hartley

Download or read book Fed Up written by Gemma Hartley and published by HarperCollins. This book was released on 2018-11-13 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bold dive into the emotional labor women have shouldered for far too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

The Dark Side of Emotional Labour

Author : Jenna Ward
Publisher : Routledge
ISBN 13 : 1134094159
Total Pages : 148 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis The Dark Side of Emotional Labour by : Jenna Ward

Download or read book The Dark Side of Emotional Labour written by Jenna Ward and published by Routledge. This book was released on 2015-10-05 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

The Emotional Load

Author : Emma
Publisher : Seven Stories Press
ISBN 13 : 1609809572
Total Pages : 236 pages
Book Rating : 4.6/5 (98 download)

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Book Synopsis The Emotional Load by : Emma

Download or read book The Emotional Load written by Emma and published by Seven Stories Press. This book was released on 2020-08-18 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author of The Mental Load returns with more "visual essays which are transformative agents of change." After the success of The Mental Load, Emma continues in her new book to tangle with issues pertinent to women's experiences, from consent to the "power of love," from the care and attentiveness that women place on others' wellbeing and social cohesion, and how it constitutes another burden on women, to contraception, to the true nature of gallantry, from the culture of rape to diets, from safety in public spaces to retirement, along with social issues such as police violence, women's rights, and green capitalism. And, once more, she hits the mark.

Leadership As Emotional Labour

Author : Marian Iszatt-White
Publisher : Routledge
ISBN 13 : 0415674352
Total Pages : 258 pages
Book Rating : 4.4/5 (156 download)

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Book Synopsis Leadership As Emotional Labour by : Marian Iszatt-White

Download or read book Leadership As Emotional Labour written by Marian Iszatt-White and published by Routledge. This book was released on 2013 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.

Emotional Labour in Criminal Justice and Criminology

Author : Jake Phillips
Publisher : Routledge
ISBN 13 : 0429621256
Total Pages : 256 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Emotional Labour in Criminal Justice and Criminology by : Jake Phillips

Download or read book Emotional Labour in Criminal Justice and Criminology written by Jake Phillips and published by Routledge. This book was released on 2020-06-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.

The Managed Heart

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis The Managed Heart by : Arlie Russell Hochschild

Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Public Relations as Emotional Labour

Author : Liz Yeomans
Publisher : Routledge
ISBN 13 : 1317417313
Total Pages : 223 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Public Relations as Emotional Labour by : Liz Yeomans

Download or read book Public Relations as Emotional Labour written by Liz Yeomans and published by Routledge. This book was released on 2019-06-04 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inextricably linked to neoliberal market economies, public relations’ influence in our promotional culture is profound. Yet many aspects of the professional role are under-researched and poorly understood, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients. The emotionally demanding nature of this aspirational work, and how this is symptomatic of "always on" culture, is particularly overlooked. Drawing on interviews with practitioners and agency directors, together with the author’s personal insights from observations in the field, this book fills a significant gap in knowledge by presenting a critical-interpretive exploration of everyday relational work of account handlers in PR agencies. In underscoring the relationship-driven, highly contingent nature of this work, the author shows that emotional labour is a defining feature of professionalism, even as public relations is reconfigured in the digital age. In doing so, the book draws on a wide range of related contemporary social and cultural theories, as well as critical public relations and feminist public relations literature. Scholars, educators and research students in PR and communications studies will gain rich insights into the emotion management strategies employed by public relations workers in handling professional relationships with clients, journalists and their colleagues, thereby uncovering some of the taken-for-granted aspects of this gendered, promotional work.

Workplaces of the Future

Author : Paul Thompson
Publisher : MacMillan
ISBN 13 : 9780333727997
Total Pages : 230 pages
Book Rating : 4.7/5 (279 download)

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Book Synopsis Workplaces of the Future by : Paul Thompson

Download or read book Workplaces of the Future written by Paul Thompson and published by MacMillan. This book was released on 1998 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Opening the Critical Perspectives on Work and Organisations series, this volume examines change in workplace structures and relations, and considers what the contemporary workplace looks like.

Language Teacher Psychology

Author : Sarah Mercer
Publisher : Multilingual Matters
ISBN 13 : 178309947X
Total Pages : 307 pages
Book Rating : 4.7/5 (83 download)

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Book Synopsis Language Teacher Psychology by : Sarah Mercer

Download or read book Language Teacher Psychology written by Sarah Mercer and published by Multilingual Matters. This book was released on 2018-01-05 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: To date, the majority of work in language learning psychology has focused on the learner. In contrast, relatively little attention has been paid to teacher psychology. This volume seeks to redress the imbalance by bringing together various strands of research into the psychology of language teachers. It consists of 19 contributions on well-established areas of teacher psychology, as well as areas that have only recently begun to be explored. This original collection, which covers a multitude of theoretical and methodological perspectives, makes a significant contribution to the emerging field of language teacher psychology as a domain of inquiry within language education.

Unhealthy Work

Author : Peter Schnall
Publisher : Routledge
ISBN 13 : 1351840851
Total Pages : 381 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Unhealthy Work by : Peter Schnall

Download or read book Unhealthy Work written by Peter Schnall and published by Routledge. This book was released on 2018-02-06 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work, so fundamental to well-being, has its darker and more costly side. Work can adversely affect our health, well beyond the usual counts of injuries that we think of as 'occupational health'. The ways in which work is organized - its pace and intensity, degree of control over the work process, sense of justice, and employment security, among other things - can be as toxic to the health of workers as the chemicals in the air. These work characteristics can be detrimental not only to mental well-being but to physical health. Scientists refer to these features of work as 'hazards' of the 'psychosocial' work environment. One key pathway from the work environment to illness is through the mechanism of stress; thus we speak of 'stressors' in the work environment, or 'work stress'. This is in contrast to the popular psychological understandings of 'stress', which locate many of the problems with the individual rather than the environment. In this book we advance a social environmental understanding of the workplace and health. The book addresses this topic in three parts: the important changes taking place in the world of work in the context of the global economy (Part I); scientific findings on the effects of particular forms of work organization and work stressors on employees' health, 'unhealthy work' as a major public health problem, and estimates of costs to employers and society (Part II); and, case studies and various approaches to improve working conditions, prevent disease, and improve health (Part III).

The Spark of Learning

Author : Sarah Rose Cavanagh
Publisher :
ISBN 13 : 9781943665327
Total Pages : 0 pages
Book Rating : 4.6/5 (653 download)

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Book Synopsis The Spark of Learning by : Sarah Rose Cavanagh

Download or read book The Spark of Learning written by Sarah Rose Cavanagh and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Informed by psychology and neuroscience, Cavanagh argues that in order to capture students' attention, harness their working memory, bolster their long-term retention, and enhance their motivation, educators should consider the emotional impact of their teaching style and course design.

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Research Anthology on Human Resource Practices for the Modern Workforce

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668438747
Total Pages : 2224 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

So How's the Family?

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520272277
Total Pages : 264 pages
Book Rating : 4.5/5 (22 download)

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Book Synopsis So How's the Family? by : Arlie Russell Hochschild

Download or read book So How's the Family? written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2013-09-30 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó

Hivemind

Author : Sarah Rose Cavanagh
Publisher : Hachette UK
ISBN 13 : 1538713349
Total Pages : 304 pages
Book Rating : 4.5/5 (387 download)

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Book Synopsis Hivemind by : Sarah Rose Cavanagh

Download or read book Hivemind written by Sarah Rose Cavanagh and published by Hachette UK. This book was released on 2019-09-03 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the crossroads between The Shallows and Presence, Hivemind is a provocative look at how communities can sync up around shared ideas, and how this hive mentality is contributing to today's polarized times. Hivemind: A collective consciousness in which we share consensus thoughts, emotions, and opinions; a phenomenon whereby a group of people function as if with a single mind. Our views of the world are shaped by the stories told by our self-selected communities. Whether seeking out groups that share our tastes, our faith, our heritage, or other interests, since the dawn of time we have taken comfort in defining ourselves through our social groups. But what happens when we only socialize with our chosen group, to the point that we lose the ability to connect to people who don't share our passions? What happens when our tribes merely confirm our world view, rather than expand it? We have always been a remarkably social species-our moods, ideas, and even our perceptions of reality synchronize without our conscious awareness. The advent of social media and smartphones has amplified these tendencies in ways that spell both promise and peril. Our hiveish natures benefit us in countless ways-combatting the mental and physical costs of loneliness, connecting us with collaborators and supporters, and exposing us to entertainment and information beyond what we can find in our literal backyards. But of course, there are also looming risks-echo chambers, political polarization, and conspiracy theories that have already begun to have deadly consequences. Leading a narrative journey from the site of the Charlottesville riots to the boardrooms of Facebook, considering such diverse topics as zombies, neuroscience, and honeybees, psychologist and emotion regulation specialist Sarah Rose Cavanagh leaves no stone unturned in her quest to understand how social technology is reshaping the way we socialize. It's not possible to turn back the clocks, and Cavanagh argues that there's no need to; instead, she presents a fully examined and thoughtful call to cut through our online tribalism, dial back our moral panic about screens and mental health, and shore up our sense of community. With compelling storytelling and shocking research, Hivemind is a must-read for anyone hoping to make sense of the dissonance around us.

Feelings and Work in Modern History

Author : Agnes Arnold-Forster
Publisher : Bloomsbury Publishing
ISBN 13 : 1350197203
Total Pages : 180 pages
Book Rating : 4.3/5 (51 download)

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Book Synopsis Feelings and Work in Modern History by : Agnes Arnold-Forster

Download or read book Feelings and Work in Modern History written by Agnes Arnold-Forster and published by Bloomsbury Publishing. This book was released on 2022-01-27 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work in all its guises is a fundamental part of the human experience, and yet it is a setting where emotions rarely take centre stage. This edited collection interrogates the troubled relationship between emotion and work to shed light on the feelings and meanings of both paid and unpaid labour from the late 19th to the 21st century. Central to this book is a reappraisal of 'emotional labour', now associated with the household and 'life admin' work largely undertaken by women and which reflects and perpetuates gender inequalities. Critiquing this term, and the history of how work has made us feel, Feelings and Work in Modern History explores the changing values we have ascribed to our labour, examines the methods deployed by workplaces to manage or 'administrate' our emotions, and traces feelings through 19th, 20th and 21st century Europe, Asia and South America. Exploring the damages wrought to physical and emotional health by certain workplaces and practices, critiquing the pathologisation of some emotional responses to work, and acknowledging the joy and meaning people derive from their labour, this book appraises the notion of 'work-life balance', explores the changing notions of professionalism and critically engages with the history of capitalism and neo-liberalism. In doing so, it interrogates the lasting impact of some of these histories on the current and future emotional landscape of labour.

The Cambridge Handbook of Workplace Affect

Author : Liu-Qin Yang
Publisher : Cambridge University Press
ISBN 13 : 110849403X
Total Pages : 573 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Cambridge Handbook of Workplace Affect by : Liu-Qin Yang

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.