The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang

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ISBN 13 :
Total Pages : 291 pages
Book Rating : 4.:/5 (953 download)

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Book Synopsis The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang by : Bahari Mohamed

Download or read book The Effects of Perceived Service Quality on Patient Satisfaction and Behavioral Compliance at a Multi Speciality Public Hospital in State of Pahang written by Bahari Mohamed and published by . This book was released on 2015 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service quality, but most of them in developed countries, especially in Europe and the USA; the results may not be applied to the Malaysian context due to difference in culture, environment, and facilities accessibility. Although, the health care service quality research in developing countries is growing nonetheless, the study is not widespread in Malaysia. Only few empirical studies on healthcare service quality from Malaysia can be identified published in journals and the findings are inconsistent. Thus, to fill this knowledge gap, this study developed a service quality model for health care service by framing the association of service quality antecedents, perceived service quality, patient satisfaction, and behavioral compliance. To validate the research model and test the proposed research hypotheses, the study used a quantitative approach as a research paradigm, cross-sectional design as a survey method, combination of cluster and convenience sampling as a sampling technique and partial least square structural equation modeling (PLS-SEM) as a data analysis technique. The findings of the study show that health care service quality is a context-specific and multi-dimensional constructs. Given the high power achieved from the analysis, this thesis has significant theoretical and practical contributions. Theoretically, the study extends service quality research by reconstructing the model as a reflective, multi-dimensional constructs and evaluating the impacts of antecedent constructs on perceived service quality, patient satisfaction and behavioral compliance in the context of health care service in Malaysia. Methodologically, the study validates that PLS-SEM is suitable to estimate the parameters of a multi-dimensional constructs. Practically, the study provides hospital management with a health care service quality model for conducting integrated analysis and design of service delivery systems. Overall, the study makes a significant contribution to healthcare organizations, better health outcomes for patients and better quality of life for the community.

HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION

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Publisher : Partridge Publishing Singapore
ISBN 13 : 1543780768
Total Pages : 156 pages
Book Rating : 4.5/5 (437 download)

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Book Synopsis HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION by : Ghaliya Salah Al Atar

Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID-19 ERA: AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

The influence of the perceived quality of service on the satisfaction of patients in China's hospitals

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ISBN 13 :
Total Pages : 832 pages
Book Rating : 4.:/5 (69 download)

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Book Synopsis The influence of the perceived quality of service on the satisfaction of patients in China's hospitals by : Ping Lei

Download or read book The influence of the perceived quality of service on the satisfaction of patients in China's hospitals written by Ping Lei and published by . This book was released on 2009 with total page 832 pages. Available in PDF, EPUB and Kindle. Book excerpt: My dissertation is entitled : "The influence of the perceived quality of service on the satisfaction of patients in China's hospitals : the role of perceived risk". It investigates the conceptual relationship between patient perceived quality, patient satisfaction and patient loyalty intention in China's health care market. The main objective of this research is to determine the role of patient perceived risk in China's health care setting. This research is determined by few research questions : l) Does the relationship between health care perceived quality and patients' satisfaction enhances patients' loyalty ? 2) If it is so, what are the key elements for measure perceived quality, and satisfaction and loyalty intention ? 3) If there is a causal linkage between patient perceived quality, patient satisfaction, and patient loyalty intention, how does this relationship is affected by the factor of patient perceived risk ? 4) What is the role of perceived risk in measuring health care perceived quality and patient satisfaction ? To achieve these research objectives, both qualitative and quantitative methods were employed. First, I used in-depth semi-structural individual and focus group interview to analysis whether the existing relationship between service quality, satisfaction, and loyalty intention could be apply in context of health care in China. Through 18 semi-structural individual interviews, and 6 focus groups interactions, I found a theoretical relationship between health care service quality, patient satisfaction, patient loyalty intention, and patient risk perception. Second, the key dimensions of each concept were conducted by using exploratory and confirmatory data analysis. Finally, the relationship between each concept was investigated via structural equation modeling (SEM). The result indicates a statistically significant relationship between service quality, satisfaction, loyal Q intention, and risk perception in China’s health care industry. This research also advances the mediation role of patient satisfaction between the relationship of health service quality, and patient loyalty intention. Moreover, another mediator role of perceived service quality, which impacts the relationship between patient satisfaction and risk perception, was also found in this research. In conclusion, I argued that health service providers who develop close, long-term relationships with their customer (patient) will improve their customer (patient) retentions rates. That is, patients who received a higher service quality, tend to be more satisfied with their service provider, and to patronize the service provider in the future. In addition, this study also suggests that to understand the conceptual relationship between quality, satisfaction, loyalty, and perceived risk of China' patient health manager should assess the key factors structure of each instrument data in order to avoid the unnecessary wastage of resources.

Cause-and-Effect Relationship Between Service Quality Perception and Patients Satisfaction with Special Reference to Private Diabetic Clinics

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Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Cause-and-Effect Relationship Between Service Quality Perception and Patients Satisfaction with Special Reference to Private Diabetic Clinics by : Kamakshaiah Musunuru

Download or read book Cause-and-Effect Relationship Between Service Quality Perception and Patients Satisfaction with Special Reference to Private Diabetic Clinics written by Kamakshaiah Musunuru and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Background: Healthcare industry in India is growing at a tremendous pace owing to its strengthening coverage, services and increasing expenditure by public as well as private players. Health care outfits as organizations pretty much depends on patient admissions. So ultimately this brings emphasis on importance of the health care consumer and impact of their behavior on hospital's performance. Aims & Objectives: This paper seeks to find out (1) impact of socioeconomic profile of the patients on service quality perception, (2) Impact of service quality perception on patient's behavior, (3) assess the usability of such impact to formulate healthcare strategy. Methods: This study is basically an exploratory cum causal research which attempts to explore certain relationships between socioeconomic characteristics versus behavioral characteristics of patients. The data was collected from 800 small and medium private clinics where competition is stringent. The resultant data assumed to be related to three constructs viz. socioeconomic profile, service quality perception and patient's behavior. There are 13 variables in the data set. Statistical analysis: Study used reliability analysis to evaluate the internal consistency in the data. Factor analysis together with structural equation modeling was used to evaluate study constructs. Results: Certain socioeconomic characteristics are significant towards certain service quality dimensions. There is also certain level of evidence in support of study proposition that patient's satisfaction and attitude depends on their perception of service quality. Conclusion: The hospitals as health care organizations can make use of the impact of socioeconomic profile of patients while strategizing care so that it impacts patient's service quality perception. More specifically, while strategizing patient's perception of accuracy, the hospitals can make use of entire socioeconomic makeup as a single construct.

The Antecedes of Service Quality and Patients' Satisfaction Equally Drive Patients' Loyalty in Private Healthcare Delivery

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Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (129 download)

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Book Synopsis The Antecedes of Service Quality and Patients' Satisfaction Equally Drive Patients' Loyalty in Private Healthcare Delivery by : Geoffrey Bentum-Micah

Download or read book The Antecedes of Service Quality and Patients' Satisfaction Equally Drive Patients' Loyalty in Private Healthcare Delivery written by Geoffrey Bentum-Micah and published by . This book was released on 2020 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor and collective impact or on patient's loyalty; it attempted to draw a distinctive border amongst quality of service and satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a private healthcare delivery setting. A total of 562 patients recruited, participated in a cross-sectional survey with a questionnaire as the main and only data collection tool from four major private hospitals in Ghana. A path and linear regression analysis of the data was performed through SPSS 23 and Smart PLS version 3 in order to compute path coefficients, direct and indirect impacts of the factors; service quality and patient's satisfaction on patient's loyalty to the hospital. The study suggested that both clientele perceived service quality and patient satisfaction significantly influence patient loyalty. However, patient satisfaction with service delivery had a better predictive relevance and effect size than the quality of the service on patient loyalty in this study.

Putting Patients First

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Publisher : John Wiley & Sons
ISBN 13 : 047037702X
Total Pages : 372 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Putting Patients First by : Susan B. Frampton

Download or read book Putting Patients First written by Susan B. Frampton and published by John Wiley & Sons. This book was released on 2008-10-27 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.

Health Care Quality

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Publisher : World Health Organization
ISBN 13 : 9789290222255
Total Pages : 272 pages
Book Rating : 4.2/5 (222 download)

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Book Synopsis Health Care Quality by : A. F. Al-Assaf

Download or read book Health Care Quality written by A. F. Al-Assaf and published by World Health Organization. This book was released on 2001-01-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication discusses both theoretical and practical approaches to health care quality. It considers the process of health care quality from the conception of an idea to its introduction and implementation, as well as in terms of planning, setting standards and monitoring areas for quality improvement. It includes case studies from Saudi Arabia, Jordan, Malaysia and Indonesia.

Recovery from Schizophrenia

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Publisher : Psychology Press
ISBN 13 : 0415212677
Total Pages : 410 pages
Book Rating : 4.4/5 (152 download)

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Book Synopsis Recovery from Schizophrenia by : Richard Warner

Download or read book Recovery from Schizophrenia written by Richard Warner and published by Psychology Press. This book was released on 2004 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Recovery from Schizophrenia' demonstrates convincingly, but controversially, how political, economic and labour market forces shape social responses to the mentally ill, mould psychiatric treatment philosophy, and influence the onset and course of one of the most common forms of mental illness.

Realizing the Potential of Public–Private Partnerships to Advance Asia's Infrastructure Development

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Publisher : Asian Development Bank
ISBN 13 : 9292614193
Total Pages : 341 pages
Book Rating : 4.2/5 (926 download)

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Book Synopsis Realizing the Potential of Public–Private Partnerships to Advance Asia's Infrastructure Development by : Akash Deep

Download or read book Realizing the Potential of Public–Private Partnerships to Advance Asia's Infrastructure Development written by Akash Deep and published by Asian Development Bank. This book was released on 2019-01-01 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication highlights how public–private partnerships (PPPs) can be effective to meet Asia's growing infrastructure needs. It shows how governments and their development partners can use PPPs to promote more inclusive and sustainable growth. The study finds that successful PPP projects are predicated on well-designed contracts, a stable economy, good governance and sound regulations, and a high level of institutional capacity to handle PPPs. It is the result of a collaboration between the Asian Development Bank, the Korea Development Institute, and other experts that supported the theme chapter "Sustaining Development through Public–Private Partnership" of the Asian Development Outlook 2017 Update.

Climate Change and Air Pollution

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Publisher : Springer
ISBN 13 : 3319613464
Total Pages : 428 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Climate Change and Air Pollution by : Rais Akhtar

Download or read book Climate Change and Air Pollution written by Rais Akhtar and published by Springer. This book was released on 2017-10-05 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses regional and international climate-change, air- pollution and human-health scenarios. The research, from both industrialized and developing countries, focuses on region-specific perspectives of climate change impacts on air pollution. After analyzing the variations of climate data over recent decades, the authors consider the different effects of climate change on air pollution and health. As stressed by the IPCC, “pollen, smoke and ozone levels are likely to increase in a warming world, affecting the health of residents of major cities. Rising temperatures will worsen air quality through a combination of more ozone in cities, bigger wild fires and worse pollen outbreaks,” according to a major UN climate report. The report follows the World Health Organization in finding that air pollution is the world’s greatest environmental health risk, killing 7 million people in 2014 (compared to 0.4 million deaths due to malaria). Deteriorating air quality will most affect the elderly, children, people with chronic ill-health and expectant mothers. Another report suggests that more than 5.5 million people die prematurely each year due to air pollution with over half of those deaths occurring in China and India. A study on the air pollution in the USA,suggests that more than half of US population lives in areas with potentially dangerous air pollution, and about six out of 10 of the top cities for air pollution in the USA are located in the state of California. In the face of future climate change, scientists have urged stronger emission controls to avoid worsening air pollution and the associated exacerbation of health problems, especially in more populated regions of the world. It is hoped that the implementation of the Paris Climate Agreement will help minimize air pollution. Additionally the authors consider the various measures that different countries and groups of countries, like the European Union, have adopted to mitigate the problems arising from climate change and to safeguard the health of population. The book examines the increasing incidence of diseases largely caused by climate change. The countries/regions covered in this study include the USA, Northern Europe (U.K).,Southern Europe ( Italy), Canada, Australia, East Asia, Russia, Hong Kong, Taiwan, Thailand, Malaysia, Indonesia, India, South Africa, Mexico, Brazil, Caribbean countries, and Argentina.

Encyclopedia of Pharmacy Practice and Clinical Pharmacy

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Publisher : Academic Press
ISBN 13 : 0128127368
Total Pages : 2370 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Encyclopedia of Pharmacy Practice and Clinical Pharmacy by :

Download or read book Encyclopedia of Pharmacy Practice and Clinical Pharmacy written by and published by Academic Press. This book was released on 2019-06-28 with total page 2370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Encyclopedia of Pharmacy Practice and Clinical Pharmacy, Three Volume Set covers definitions, concepts, methods, theories and applications of clinical pharmacy and pharmacy practice. It highlights why and how this field has a significant impact on healthcare. The work brings baseline knowledge, along with the latest, most cutting-edge research. In addition, new treatments, algorithms, standard treatment guidelines, and pharmacotherapies regarding diseases and disorders are also covered. The book's main focus lies on the pharmacy practice side, covering pharmacy practice research, pharmacovigilance, pharmacoeconomics, social and administrative pharmacy, public health pharmacy, pharmaceutical systems research, the future of pharmacy, and new interventional models of pharmaceutical care. By providing concise expositions on a broad range of topics, this book is an excellent resource for those seeking information beyond their specific areas of expertise. This outstanding reference is essential for anyone involved in the study of pharmacy practice. Provides a ‘one-stop’ resource for access to information written by world-leading scholars in the field Meticulously organized, with articles split into three clear sections, it is the ideal resource for students, researchers and professionals to find relevant information Contains concise and accessible chapters that are ideal as an authoritative introduction for non-specialists and readers from the undergraduate level upwards Includes multimedia options, such as hyperlinked references and further readings, cross-references and videos

Advances in Signal Processing and Intelligent Recognition Systems

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Publisher : Springer Nature
ISBN 13 : 9811548285
Total Pages : 414 pages
Book Rating : 4.8/5 (115 download)

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Book Synopsis Advances in Signal Processing and Intelligent Recognition Systems by : Sabu M. Thampi

Download or read book Advances in Signal Processing and Intelligent Recognition Systems written by Sabu M. Thampi and published by Springer Nature. This book was released on 2020-04-30 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 5th International Symposium on Advances in Signal Processing and Intelligent Recognition Systems, SIRS 2019, held in Trivandrum, India, in December 2019. The 19 revised full papers and 8 revised short papers presented were carefully reviewed and selected from 63 submissions. The papers cover wide research fields including information retrieval, human-computer interaction (HCI), information extraction, speech recognition.

Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy

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Publisher : Rand Corporation
ISBN 13 : 0833082205
Total Pages : 149 pages
Book Rating : 4.8/5 (33 download)

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Book Synopsis Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy by : Mark W. Friedberg

Download or read book Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy written by Mark W. Friedberg and published by Rand Corporation. This book was released on 2013-10-09 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the results of a series of surveys and semistructured interviews intended to identify and characterize determinants of physician professional satisfaction.

Rapid Recovery in Total Joint Arthroplasty

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Publisher : Springer Nature
ISBN 13 : 3030412237
Total Pages : 355 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Rapid Recovery in Total Joint Arthroplasty by : Giles R. Scuderi

Download or read book Rapid Recovery in Total Joint Arthroplasty written by Giles R. Scuderi and published by Springer Nature. This book was released on 2020-04-02 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: The approach to total hip and total knee arthroplasty is changing around the world. There is now a strong emphasis on a more rapid recovery and on more outpatient surgery. Each step of the process is now being modified with more thorough pre-operative evaluations, streamlined surgical approaches, rapid mobilization and faster return to normal activities. These changes place new pressures on all of the health care providers in the system. This unique text - the first of its kind - is a practical guide for each member of the clinical team with updates by the leading authorities from around the country. Each chapter addresses a specific issue and will outline the important new items that need to be addressed, very similar to a handbook. Topics covered include the implementation of new payment models and outcome measurements, recommendations to streamline the pre-, peri- and post-operative protocols, the utility and application of outpatient joint replacement programs, multimodal pain management and post-acute rehabilitation strategies. There is no publication at present that addresses all of these items together in one convenient place. Rapid Recovery in Total Joint Arthroplasty is written and edited by experienced clinicians and surgeons, sharing their years of experience to create a practical, up-to-date text useful for everyday work.

Knowledge Management in Organizations

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Publisher : Springer
ISBN 13 : 3319952048
Total Pages : 730 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Knowledge Management in Organizations by : Lorna Uden

Download or read book Knowledge Management in Organizations written by Lorna Uden and published by Springer. This book was released on 2018-07-30 with total page 730 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 13th International Conference on Knowledge Management in Organizations, KMO 2018, held in Žilina, Slovakia, in August 2018. The theme of the conference was "Emerging Research for Knowledge Management in Organizations." The 59 papers accepted for KMO 2018 were selected from 141 submissions and are organized in topical sections on: Knowledge management models and analysis; knowledge sharing; knowledge transfer and learning; knowledge and service innovation; knowledge creation; knowledge and organization; information systems and information science; knowledge and technology management; data mining and intelligent science; business and customer relationship management; big data and IoT; and new trends in IT.

Applications of Artificial Intelligence in Business, Education and Healthcare

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Publisher : Springer Nature
ISBN 13 : 3030720802
Total Pages : 503 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Applications of Artificial Intelligence in Business, Education and Healthcare by : Allam Hamdan

Download or read book Applications of Artificial Intelligence in Business, Education and Healthcare written by Allam Hamdan and published by Springer Nature. This book was released on 2021-07-12 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the implementation of Artificial Intelligence in Business, Education and Healthcare, It includes research articles and expository papers on the applications of Artificial Intelligence on Decision Making, Entrepreneurship, Social Media, Healthcare, Education, Public Sector, FinTech, and RegTech. It also discusses the role of Artificial Intelligence in the current COVID-19 pandemic, in the health sector, education, and others. It also discusses the impact of Artificial Intelligence on decision-making in vital sectors of the economy.

Interfaith Spiritual Care

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Publisher :
ISBN 13 : 9781926599076
Total Pages : 319 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Interfaith Spiritual Care by : Daniel S. Schipani

Download or read book Interfaith Spiritual Care written by Daniel S. Schipani and published by . This book was released on 2009 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: