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The Customer Service Survival Kit
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Book Synopsis The Customer Service Survival Kit by : Richard S. Gallagher
Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Book Synopsis The Idealist's Survival Kit by : Alessandra Pigni
Download or read book The Idealist's Survival Kit written by Alessandra Pigni and published by Parallax Press. This book was released on 2016-12-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: 75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.
Book Synopsis I Was Your Customer by : Peter Cheales
Download or read book I Was Your Customer written by Peter Cheales and published by Peter Cheales. This book was released on 2003 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Clark Howard's Consumer Survival Kit by : Clark Howard
Download or read book Clark Howard's Consumer Survival Kit written by Clark Howard and published by . This book was released on 1995 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.
Book Synopsis The Survival Kit for the Elementary School Principal by : Abby Barry Bergman
Download or read book The Survival Kit for the Elementary School Principal written by Abby Barry Bergman and published by Corwin Press. This book was released on 2010-02-26 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with essential forms, letters, charts, and checklists, this easy-to-use kit offers solutions for virtually any leadership or administrative challenge that elementary school principals commonly face.
Download or read book The Survival Kit written by Donna Freitas and published by Macmillan. This book was released on 2011-10-11 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: After her mother dies, sixteen-year-old Rose works through her grief by finding meaning in a survival kit that her mother left behind.
Book Synopsis The Actor's Survival Kit by : Miriam Newhouse
Download or read book The Actor's Survival Kit written by Miriam Newhouse and published by Dundurn. This book was released on 1999-01-01 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Actor's Survival Kithas been the backbone of Business of Acting courses and a constant resource for its many readers across Canada. But, after seven years and two editions, the business has changed. Peter Messaline and Miriam Newhouse have revised the original Actor's Survival Kitand addressed a number of issues and areas of current concern. These include: Online Casting - the happening thing, or still a scam? Megamusicals - they swept the country, but will they provide work in the future? Motion capture, realtime animation -opportunity or problem? Women and Minorities - have they replaced the rule of dead white males? Multi-Media Productions - ACTRA is moving, but is it soon enough? The third edition of The Actor's Survival Kitgives the actor fresh research and today's experience, new lists of country-wide contacts, and input from current success stories.
Book Synopsis The Animator's Survival Kit by : Richard Williams
Download or read book The Animator's Survival Kit written by Richard Williams and published by Macmillan. This book was released on 2012-09-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A manual of methods, principles and formulas for classical, computer, games, stop motion and internet animators"--Cover.
Book Synopsis The Exchange Student Survival Kit 3rd Edition by : Bettina Hansel
Download or read book The Exchange Student Survival Kit 3rd Edition written by Bettina Hansel and published by Nicholas Brealey. This book was released on 2021-11-09 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: FOR STUDENTS GOING ABROAD, THE EXCHANGE STUDENT SURVIVAL KIT IS THE FIRST THING TO PACK! Study exchange has never been more important. Ask anyone who has been an exchange student. As we come more and more to realize how interconnected our world is, living for a time in another culture may be the most valuable experience a young person needs in the 21st Century. Students embarking on this life-changing adventure need tried-and-true advice. THE EXCHANGE STUDENT SURVIVAL KIT is the essential guide for young people interested in traveling abroad on an international exchange program. In an approach that documents each phase of the experience, it shows students how to avoid many common misunderstandings and problems that can occur in the course of their adjustment to a new culture, a new family, a new school and a new community. The book is full of examples taken from the experiences of dozens of exchange students from a broad spectrum of cultures and shows how to manage the unexpected "culture shock" and deal with the specific issues that emerge when immersing yourself in an unfamiliar culture.
Book Synopsis The Synagogue Survival Kit by : Jordan Lee Wagner
Download or read book The Synagogue Survival Kit written by Jordan Lee Wagner and published by Jason Aronson, Incorporated. This book was released on 2012-12-13 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an effort to counter the confusion and isolation often experienced by a novice synagogue-goer, as well as by many who regularly attend synagogue, The Synagogue Survival Kit: A Guide to Understanding Jewish Religious Services offers introductions and instructions for all aspects of the synagogue experience. No matter what kind of synagogue you attend, the roadmap is the same. Some synagogues may read certain prayers in English translation rather than the original Hebrew or replace some traditional prayers with newer versions, but the service will still touch on the same topics in the same order for the same reasons. If you know the structure of the traditional service, you can readily find your place in any other one. The Synagogue Survival Kit maps the complete traditional service structure and points out the changes commonly encountered in different congregations in an effort to counter the confusion and isolation often experienced by novice synagogue-goers and regular attendees, alike. Always mindful of the sophisticated, adult reader with little or no Jewish background, Jordan Lee Wagner clearly and comprehensively explains the practices, vocabulary, objects, and attitudes that one can expect to find in any synagogue.
Book Synopsis A Survival Kit for the Elementary/Middle School Art Teacher by : Helen D. Hume
Download or read book A Survival Kit for the Elementary/Middle School Art Teacher written by Helen D. Hume and published by Jossey-Bass. This book was released on 2001-05-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive resource provides practical information, proven management tips, and over 100 specially selected art projects to help new and veteran K-8 art teachers implement an effective art education program and make art appreciation and activities fun. For easy use, materials are printed in a big 8 ?" x 11" format with lay-flat binding for photocopying of various management aids and student project handouts, and organized into two main parts. Part 1, The Art Program, offers tested guidelines and reproducible tools for building and managing the program. Part 2, The Art Curriculum, presents 102 exciting art projects organized by medium into nine units: (1) Exploring the Elements & Principles of Design, (2) Paper, (3) Painting, (4) Drawing with Pencil, Pastels, Crayons & Markers, (5) Painting, (6) Printmaking, (7) Three-Dimensional Design, (8) Architecture, and (9) Technology: Computer, Photography, Video.
Book Synopsis Survival Kit by : Ralph W. Neighbour, Jr.
Download or read book Survival Kit written by Ralph W. Neighbour, Jr. and published by Lifeway Church Resources. This book was released on 1979-11-05 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Survival Kit: 5 Keys to Effective Spiritual Growth helps new and growing Christians understand and deal with conflicts between old and new patterns of thoughts and habits. It also helps believers develop a regular pattern of quiet time, prayer, Bible study, and Scripture memorization. Includes a small-group discussion guide and one-to-one counselor's guide. (6 sessions).
Book Synopsis The Ultimate Survival Medicine Guide by : Joseph Alton
Download or read book The Ultimate Survival Medicine Guide written by Joseph Alton and published by Skyhorse. This book was released on 2015-08-04 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: No one knows what the next disaster will be: earthquake, Coronavirus, flu epidemic, flood, terrorist attack. But everyone should know how to survive a medical emergency if a medical professional isn’t available. From Dr. Joe Alton and Amy Alton ARNP comes an updated edition of their bestseller The Survival Medicine Handbook. This unique medical book is meant to enable the average person to handle injuries and illness in situations in which modern medical facilities and professionals aren’t available due to a disaster. This book is written by America’s top medical preparedness experts: Joe Alton, MD, and Amy Alton, ARNP. Their mission: to put a medically prepared person in every family for when medical help is not on the way. Using decades of medical experience, they address, in plain language, dozens of medical issues associated with surviving disasters and epidemics. The Altons also discuss the medical supplies needed to become a medical asset to your family and community as well as alternative and natural strategies for when pharmaceuticals aren’t available. Topics include: Appendicitis and Conditions that Mimic It Urinary Tract Infections Mosquito-Borne Illnesses Allergic Reactions and Anaphylaxis Head Injuries Animal Bites Snake Bites Head injuries Kidney Stones Dislocations and Fractures Nosebleeds Pain Medications Natural Pain Relief And much much more! Most medical books will send you to the doctor or hospital when an emergency happens. The Altons assume that the worst might actually happen—that the average person could be left without medical help in a disaster. With their book, you can keep your family healthy in times of trouble.
Book Synopsis Survival Kit for Youth by : Neighbor
Download or read book Survival Kit for Youth written by Neighbor and published by . This book was released on 1981-09 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Customer Service Survival Kit by : Richard Gallagher
Download or read book The Customer Service Survival Kit written by Richard Gallagher and published by AMACOM. This book was released on 2013-03-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Book Synopsis The Mindfulness Survival Kit by : Thich Nhat Hanh
Download or read book The Mindfulness Survival Kit written by Thich Nhat Hanh and published by Parallax Press. This book was released on 2013-10-31 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Five Mindfulness Trainings (also referred to as "Precepts")—not to kill, steal, commit adultery, lie, or take intoxicants—are the basic statement of ethics and morality in Buddhism. Zen Master and peace activist Thich Nhat Hanh argues eloquently for their applicability in our daily lives and on a global scale. Nhat Hanh discusses the value and meaning of each precept, offering insights into the role that it could play in our changing society. Thich Nhat Hanh calls the trainings a "diet for a mindful society." With this book he offers a Buddhist contribution to the current thinking on how we can come together to define secular, moral guidelines that will allow us to explore and sustain a sane, compassionate, and healthy way of living. The Five Mindfulness Trainings offer a path to restoring meaning and value in our world, whether called virtues, ethics, moral conduct, or precepts they are guidelines for living without bringing harm to others.
Book Synopsis The Radiology Survival Kit by : Hayet Amalou
Download or read book The Radiology Survival Kit written by Hayet Amalou and published by Springer Nature. This book was released on 2022-01-12 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a basic introduction to radiology and imaging along with the minimum required knowledge written from a practical clinical perspective. Presenting essential definitions and critical images, this textbook offers key references in a welcomed concise format, targeting medical students and interns undertaking the USMLE and house staff of any specialty desiring a resource for practical and useful information relevant to and including medical imaging of common diseases and conditions. Organized by signs, symptoms, history, disease, imaging and imaging findings, and clinical service/specialty, this textbook thoughtfully addresses the early challenges faced by medical students and interns preparing for their beginning rotation or internship. Allowing readers to bypass dense radiology books too cluttered with detail, organized by body part instead of clinical relevance, or not inclusive of the latest developments and technologies, this textbook prepares students and house staff to enter and to succeed in this most rapidly evolving field in medicine. The Radiology Survival Kit: What You Need to Know for USMLE and the Clinics is a practical, clinically-oriented textbook offering an early career perspective intended for first through fourth year medical students and house staff, including interns and residents from any discipline, as well as radiology and radiography students and technologists, radiology and ICU nurses, nursing students, radiology administrators, and foreign medical graduates.
