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The Come Back Culture
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Book Synopsis The Come Back Culture by : Jason Young
Download or read book The Come Back Culture written by Jason Young and published by Baker Books. This book was released on 2022-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Book Synopsis The Come Back Culture by : Jason Young
Download or read book The Come Back Culture written by Jason Young and published by Baker Books. This book was released on 2022-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want second looks, return visits, and lifelong customers at your business? These highly sought-after speakers and consultants provide valuable insights and practical ideas on how to create a business driven by hospitality and an environment that keeps people coming back for more.
Book Synopsis The Come Back Effect by : Jason Young
Download or read book The Come Back Effect written by Jason Young and published by Baker Books. This book was released on 2018-07-31 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood. Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Book Synopsis Back to Our Future by : David Sirota
Download or read book Back to Our Future written by David Sirota and published by Ballantine Books. This book was released on 2011-03-15 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street scandals. Fights over taxes. Racial resentments. A Lakers-Celtics championship. The Karate Kid topping the box-office charts. Bon Jovi touring the country. These words could describe our current moment—or the vaunted iconography of three decades past. In this wide-ranging and wickedly entertaining book, New York Times bestselling journalist David Sirota takes readers on a rollicking DeLorean ride back in time to reveal how so many of our present-day conflicts are rooted in the larger-than-life pop culture of the 1980s—from the “Greed is good” ethos of Gordon Gekko (and Bernie Madoff) to the “Make my day” foreign policy of Ronald Reagan (and George W. Bush) to the “transcendence” of Cliff Huxtable (and Barack Obama). Today’s mindless militarism and hypernarcissism, Sirota argues, first became the norm when an ’80s generation weaned on Rambo one-liners and “Just Do It” exhortations embraced a new religion—with comic books, cartoons, sneaker commercials, videogames, and even children’s toys serving as the key instruments of cultural indoctrination. Meanwhile, in productions such as Back to the Future, Family Ties, and The Big Chill, a campaign was launched to reimagine the 1950s as America’s lost golden age and vilify the 1960s as the source of all our troubles. That 1980s revisionism, Sirota shows, still rages today, with Barack Obama cast as the 60s hippie being assailed by Alex P. Keaton–esque Republicans who long for a return to Eisenhower-era conservatism. “The past is never dead,” William Faulkner wrote. “It’s not even past.” The 1980s—even more so. With the native dexterity only a child of the Atari Age could possess, David Sirota twists and turns this multicolored Rubik’s Cube of a decade, exposing it as a warning for our own troubled present—and possible future.
Download or read book Drawing Back Culture written by Tweedie and published by University of Washington Press. This book was released on 2015-05-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Makah Indians of Washington State--briefly in the national spotlight when they resumed their ancient whaling traditions in 1999--have begun a process that will eventually lead to the repatriation of objects held by museums and federal agencies nationwide. Drawing Back Culture describes the early stages of the tribe's implementation of what some consider to be the most important piece of cultural policy legislation in the history of the United States: the Native American Graves Protection and Repatriation Act (NAGPRA). NAGPRA was passed by Congress in 1990 to give Native people a mechanism through which they could reclaim specific objects of importance to the tribe. Because NAGPRA definitions were intended for widespread applicability, each tribe must negotiate a fit between these definitions and their own material culture. The broad range of viewpoints within any given tribal community creates internal negotiations over NAGPRA surrounding the identification and eventual return of such objects. Negotiations also arise concerning the nature of ownership. At the heart of this ongoing struggle are themes relevant to indigenous studies worldwide: the central role of material culture in cultural revitalization movements, concerns with intellectual property rights and self-representation, and the trend towards professional cultural resource management among indigenous peoples. The conception of ownership lies at the heart of the Makahs' struggle to implement NAGPRA. Tweedie explores their historical patterns of ownership, and demonstrates the challenges of implementing legislation which presumes a concept of communal ownership foreign to the Makahs' highly developed and historically documented patterns of personal ownership of both material culture and intellectual property. Drawing Back Culture explores how NAGPRA implementation has been working at the tribal level, from the perspective of a tribe struggling to fit the provisions of the law with its own sense of history, ownership, and the drive for cultural renewal.
Book Synopsis Tales of the Troubled Dead by : Catherine Belsey
Download or read book Tales of the Troubled Dead written by Catherine Belsey and published by Edinburgh University Press. This book was released on 2019-09-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers the ways ghost stories appeal to our uneasy relationship with conventional good senseWhat do they want, the ghosts that, even in the age of science, still haunt our storytelling? Catherine Belsey's answer to the question traces Gothic writing and tales of the uncanny from the ancient past to the present - from Homer and the Icelandic sagas to Lincoln in the Bardo. Taking Shakespeare's Ghost in Hamlet as a turning point in the history of the genre, she uncovers the old stories the play relies on, as well as its influence on later writing. This ghostly trail is vividly charted through accredited records of apparitions and fiction by such writers as Ann Radcliffe, Washington Irving, Emily Bront Nathaniel Hawthorne, Henry James, M. R. James and Susan Hill. In recent blockbusting movies, too, ghost stories bring us fragments of news from the unknown. Traces examples of ghost stories from Homer to the present dayDescribes the aspects of storytelling designed to involve readersIncludes stories of attested apparitions, as well as fiction by a wide range of both canonical and popular authors
Book Synopsis Bringing Culture Back In by : Michael Boss
Download or read book Bringing Culture Back In written by Michael Boss and published by Aarhus Universitetsforlag. This book was released on 2015-09-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economists used to claim that material self-interest and the rational choices of the individual were universal factors that transcended cultural values and differences. This position has been challenged by critics, who have pointed out the methodological and philosophical weaknesses of this approach. They dispute the idea that social order can be explained as the product of the choices of individual agents, and that social agents operate independently of their social and cultural values and norms. Today, there is virtual agreement, not only among students of culture, but also among social scientists that "culture counts" in both politics and society as well as in international relations. In this book, a number of international political scientists, economists, philosophers and humanist scholars address the role of culture, ethnicity, and religion in contemporary states and societies.
Book Synopsis The People’s Platform: Taking Back Power and Culture in the Digital Age by : Astra Taylor
Download or read book The People’s Platform: Taking Back Power and Culture in the Digital Age written by Astra Taylor and published by HarperCollins UK. This book was released on 2014-04-15 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a cutting-edge cultural commentator, a bold and brilliant challenge to cherished notions of the internet as the great leveler of our age.
Download or read book No Rules Rules written by Reed Hastings and published by Penguin. This book was released on 2020-09-08 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller Shortlisted for the 2020 Financial Times & McKinsey Business Book of the Year Netflix cofounder Reed Hastings reveals for the first time the unorthodox culture behind one of the world's most innovative, imaginative, and successful companies There has never before been a company like Netflix. It has led nothing short of a revolution in the entertainment industries, generating billions of dollars in annual revenue while capturing the imaginations of hundreds of millions of people in over 190 countries. But to reach these great heights, Netflix, which launched in 1998 as an online DVD rental service, has had to reinvent itself over and over again. This type of unprecedented flexibility would have been impossible without the counterintuitive and radical management principles that cofounder Reed Hastings established from the very beginning. Hastings rejected the conventional wisdom under which other companies operate and defied tradition to instead build a culture focused on freedom and responsibility, one that has allowed Netflix to adapt and innovate as the needs of its members and the world have simultaneously transformed. Hastings set new standards, valuing people over process, emphasizing innovation over efficiency, and giving employees context, not controls. At Netflix, there are no vacation or expense policies. At Netflix, adequate performance gets a generous severance, and hard work is irrelevant. At Netflix, you don’t try to please your boss, you give candid feedback instead. At Netflix, employees don’t need approval, and the company pays top of market. When Hastings and his team first devised these unorthodox principles, the implications were unknown and untested. But in just a short period, their methods led to unparalleled speed and boldness, as Netflix quickly became one of the most loved brands in the world. Here for the first time, Hastings and Erin Meyer, bestselling author of The Culture Map and one of the world’s most influential business thinkers, dive deep into the controversial ideologies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from Hastings’s own career, No Rules Rules is the fascinating and untold account of the philosophy behind one of the world’s most innovative, imaginative, and successful companies.
Download or read book Be Rebellious written by Megan Clinton and published by Hachette UK. This book was released on 2014-09-16 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if we were created for more than just "fitting in" to the culture around us? What if we were meant to change our world?
Book Synopsis Talking Back to Purity Culture by : Rachel Joy Welcher
Download or read book Talking Back to Purity Culture written by Rachel Joy Welcher and published by InterVarsity Press. This book was released on 2020-11-10 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's time to talk back. The generation born into evangelical purity culture has grown up, and many have started families of their own. But as time goes on, it's becoming more evident that many still struggle with purity culture's complicated legacy—its idolization of virginity, its mixed messages about modesty and lust, and its promise of a healthy marriage and great sex for those who follow the rules. In Talking Back to Purity Culture, Rachel Joy Welcher reviews the movement carefully, examining its teachings through the lens of Scripture. Compassionate, faithful, and wise, she charts a path forward for Christians in the ongoing debates about sexuality—one that rejects legalism and license alike, steering us back instead to the good news of Jesus. It's time to talk back to purity culture—and this book is ready to jump-start the conversation.
Download or read book Invention written by Justin Camp and published by David C Cook. This book was released on 2019-09-01 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: The universe’s Inventor designed us like he did the world: with passion and precision and purpose. He made us for confidence and significance, joy and relationship. He made us to be part of something massive and majestic—to contribute to his work of remaking this world and to play vital parts in his Kingdom.But we have a vicious enemy, hell-bent on thwarting us. Our enemy spins lies that convince us into distraction and dependence—on alcohol, drugs, pornography, success-at-all-cost. But Jesus said, “I came so they can have real and eternal life, more and better life than they ever dreamed of.” (MSG, John 10:10) He said that about us. Invention is an invitation to join a band of renegades and revolutionaries, change-makers and troublemakers—men who won’t be daunted, because they know there is more. It’s a guide for living, finally, with depth and purpose. It will expose the lies that obscure God’s intent, and will help reveal His design for your life. There is so much more. Come and see.
Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Book Synopsis Back Down Memory Lane by : Aaliyah Bass
Download or read book Back Down Memory Lane written by Aaliyah Bass and published by . This book was released on 2020-09-19 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Back Down Memory Lane is an interactive guide that gives children a more in-depth look at black heritage. We take a blast to the past to learn about people who have made a significant impact on black culture. Back Down Memory Lane isn't just a book, but a learning tool that will make young kids take pride in their culture, motivate them to push for their dreams, and be successful no matter what they look like. This activity book is a fun way to learn about black history and to inspire you to create your own.
Book Synopsis Don't Come Back by : Lina Maria Ferreira Cabeza-Vanegas
Download or read book Don't Come Back written by Lina Maria Ferreira Cabeza-Vanegas and published by Mad River Books. This book was released on 2017 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this collection of linked lyrical and narrative essays, experimental translations, and reinterpreted myths, Lina Maria Ferreira Cabeza-Vanegas launches into an exploration of home and identity, family history and belonging, continually examining what it means to feel familiarity but never really feel at home. Don't Come Back intermixes translations of Spanish adages and adaptations of major Colombian myths with personal essays about growing up amidst violence, magic, and an unyielding Andean sun. Home is place and time and people and language and history, and none of these are ever set in stone. Attempting to reconcile the irreconcilable and translate the untranslatable--to move smoothly and cohesively between culture, language, and place--Ferreira Cabeza-Vanegas is torn between spaces, between the aunt who begs her to return to Colombia and the mother who tells her, "There's nothing here for you, Lina. Don't come back." Don't Come Back is an exploration of home and identity that constantly asks, "If you really could go back, would you?"
Download or read book Cultural Policy written by Dave O'Brien and published by Routledge. This book was released on 2013-10-08 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary society is complex; governed and administered by a range of contradictory policies, practices and techniques. Nowhere are these contradictions more keenly felt than in cultural policy. This book uses insights from a range of disciplines to aid the reader in understanding contemporary cultural policy. Drawing on a range of case studies, including analysis of the reality of work in the creative industries, urban regeneration and current government cultural policy in the UK, the book discusses the idea of value in the cultural sector, showing how value plays out in cultural organizations. Uniquely, the book crosses disciplinary boundaries to present a thorough introduction to the subject. As a result, the book will be of interest to a range of scholars across arts management, public and nonprofit management, cultural studies, sociology and political science. It will also be essential reading for those working in the arts, culture and public policy.
Book Synopsis Cultures and Religion in Dialogue by : Raimon Panikkar
Download or read book Cultures and Religion in Dialogue written by Raimon Panikkar and published by Orbis Books. This book was released on 2018-06-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
