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The Best Noc And Service Desk Operations Book Ever
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Book Synopsis The Best NOC and Service Desk Operations BOOK EVER! by : Erick Simpson
Download or read book The Best NOC and Service Desk Operations BOOK EVER! written by Erick Simpson and published by . This book was released on 2009-10-01 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical service delivery business units.
Book Synopsis The Best I. T. Service Delivery BOOK EVER! by : Erick Simpson
Download or read book The Best I. T. Service Delivery BOOK EVER! written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2008-09-01 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Book Synopsis Network Operations Center A Complete Guide - 2020 Edition by : Gerardus Blokdyk
Download or read book Network Operations Center A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does your networking infrastructure, management, and maintenance cost today? What mobile App ad cross promotion networks exist? What is the NOC responsible for? Scalability: how can the controller be enabled to provide a global network view? Has a configuration control board approved each network? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Network Operations Center investments work better. This Network Operations Center All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Network Operations Center Self-Assessment. Featuring 989 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Network Operations Center improvements can be made. In using the questions you will be better able to: - diagnose Network Operations Center projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Network Operations Center and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Network Operations Center Scorecard, you will develop a clear picture of which Network Operations Center areas need attention. Your purchase includes access details to the Network Operations Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Network Operations Center Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Book Synopsis The Best Damn Cybercrime and Digital Forensics Book Period by : Anthony Reyes
Download or read book The Best Damn Cybercrime and Digital Forensics Book Period written by Anthony Reyes and published by Syngress. This book was released on 2011-04-18 with total page 734 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic discovery refers to a process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a legal case. Computer forensics is the application of computer investigation and analysis techniques to perform an investigation to find out exactly what happened on a computer and who was responsible. IDC estimates that the U.S. market for computer forensics will be grow from $252 million in 2004 to $630 million by 2009. Business is strong outside the United States, as well. By 2011, the estimated international market will be $1.8 billion dollars. The Techno Forensics Conference has increased in size by almost 50% in its second year; another example of the rapid growth in the market. This book is the first to combine cybercrime and digital forensic topics to provides law enforcement and IT security professionals with the information needed to manage a digital investigation. Everything needed for analyzing forensic data and recovering digital evidence can be found in one place, including instructions for building a digital forensics lab. * Digital investigation and forensics is a growing industry * Corporate I.T. departments investigating corporate espionage and criminal activities are learning as they go and need a comprehensive guide to e-discovery * Appeals to law enforcement agencies with limited budgets
Book Synopsis The Best I. T. Sales and Marketing BOOK EVER! - by : Erick Simpson
Download or read book The Best I. T. Sales and Marketing BOOK EVER! - written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2007 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.
Book Synopsis Ten Strategies of a World-Class Cybersecurity Operations Center by : Carson Zimmerman
Download or read book Ten Strategies of a World-Class Cybersecurity Operations Center written by Carson Zimmerman and published by . This book was released on 2014-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten Strategies of a World-Class Cyber Security Operations Center conveys MITRE's accumulated expertise on enterprise-grade computer network defense. It covers ten key qualities of leading Cyber Security Operations Centers (CSOCs), ranging from their structure and organization, to processes that best enable smooth operations, to approaches that extract maximum value from key CSOC technology investments. This book offers perspective and context for key decision points in structuring a CSOC, such as what capabilities to offer, how to architect large-scale data collection and analysis, and how to prepare the CSOC team for agile, threat-based response. If you manage, work in, or are standing up a CSOC, this book is for you. It is also available on MITRE's website, www.mitre.org.
Book Synopsis Security Operations Center by : Joseph Muniz
Download or read book Security Operations Center written by Joseph Muniz and published by Cisco Press. This book was released on 2015-11-02 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security Operations Center Building, Operating, and Maintaining Your SOC The complete, practical guide to planning, building, and operating an effective Security Operations Center (SOC) Security Operations Center is the complete guide to building, operating, and managing Security Operations Centers in any environment. Drawing on experience with hundreds of customers ranging from Fortune 500 enterprises to large military organizations, three leading experts thoroughly review each SOC model, including virtual SOCs. You’ll learn how to select the right strategic option for your organization, and then plan and execute the strategy you’ve chosen. Security Operations Center walks you through every phase required to establish and run an effective SOC, including all significant people, process, and technology capabilities. The authors assess SOC technologies, strategy, infrastructure, governance, planning, implementation, and more. They take a holistic approach considering various commercial and open-source tools found in modern SOCs. This best-practice guide is written for anybody interested in learning how to develop, manage, or improve a SOC. A background in network security, management, and operations will be helpful but is not required. It is also an indispensable resource for anyone preparing for the Cisco SCYBER exam. · Review high-level issues, such as vulnerability and risk management, threat intelligence, digital investigation, and data collection/analysis · Understand the technical components of a modern SOC · Assess the current state of your SOC and identify areas of improvement · Plan SOC strategy, mission, functions, and services · Design and build out SOC infrastructure, from facilities and networks to systems, storage, and physical security · Collect and successfully analyze security data · Establish an effective vulnerability management practice · Organize incident response teams and measure their performance · Define an optimal governance and staffing model · Develop a practical SOC handbook that people can actually use · Prepare SOC to go live, with comprehensive transition plans · React quickly and collaboratively to security incidents · Implement best practice security operations, including continuous enhancement and improvement
Book Synopsis Package, Price, Profit by : Nigel Moore
Download or read book Package, Price, Profit written by Nigel Moore and published by . This book was released on 2019-08-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Working out what to include and exclude in an MSP offering as well as how to bundle, package and price your plans is one of the toughest things most MSP's face when building and growing their business. In this short but impactful read, Nigel demystifies the process, answers the tough questions and provides examples to help you build an MSP offering that not only appeals to your clients - but allows you to scale.
Book Synopsis The Guide to a Successful Managed Services Practice by : Erick Simpson
Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2006-08-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Book Synopsis Network Maintenance and Troubleshooting Guide by : Neal Allen
Download or read book Network Maintenance and Troubleshooting Guide written by Neal Allen and published by Cisco Press. This book was released on 2000 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's rapidly changing technology offers increasingly complex challenges to the network administrator, MIS director and others who are responsible for the overall health of the network. This Network Maintenance and Troubleshooting Guide picks up where other network manuals and texts leave off. It addresses the areas of how to anticipate and prevent problems, how to solve problems, how to operate a healthy network and how to troubleshoot. Network Maintenance and Troubleshooting Guide also provides basic technical and troubleshooting information about cable testing, Ethernet and Token Ring networks and additional information about Novell's IPX(R) protocol and TCP/IP. Examples are shown as either diagrams and tables, or screen captures from Fluke instruments. Network professionals will appreciate the guide's "real world" orientation toward solving network crises quickly, by guiding readers to solutions for restoration of end to end data delivery as quickly as possible. The network novice will learn from the simplified descriptions about networking technology in the Appendices.
Book Synopsis Network Management Fundamentals by : Alexander Clemm
Download or read book Network Management Fundamentals written by Alexander Clemm and published by . This book was released on 2007 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides you with an accessible overview of network management covering management not just of networks themselves but also of services running over those networks. It also explains the different technologies that are used in network management and how they relate to each other.--[book cover].
Book Synopsis Managing Business and Service Networks by : Lundy Lewis
Download or read book Managing Business and Service Networks written by Lundy Lewis and published by Springer Science & Business Media. This book was released on 2005-12-07 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most everything in our experience requires management in some form or other: our gardens, our automobiles, our minds, our bodies, our love lives, our businesses, our forests, our countries, etc. Sometimes we don’t call it “management” per se. We seldom talk about managing our minds or automobiles. But if we think of management in terms of monitoring, maintaining, and cultivating with respect to some goal, then it makes sense. We certainly monitor an automobile, albeit unconsciously, to make sure that it doesn’t exhibit signs of trouble. And we certainly try to cultivate our minds. This book is about managing networks. That itself is not a new concept. We’ve been managing the networks that support our telephones for about 100 years, and we’ve been managing the networks that support our computers for about 20 years. What is new (and what motivated me to write this book) is the following: (i) the enormous advancements in networking technology as we transition th st from the 20 century to the 21 century, (ii) the increasing dependence of human activities on networking technology, and (iii) the commercialization of services that depend on networking technology (e.g., email and electronic commerce).
Book Synopsis Azure Arc-Enabled Kubernetes and Servers by : Steve Buchanan
Download or read book Azure Arc-Enabled Kubernetes and Servers written by Steve Buchanan and published by Apress. This book was released on 2021-12-14 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to this introductory guide to using Microsoft’s Azure Arc service, a new multi-cloud management platform that belongs in every cloud or DevOps estate. As many IT pros know, servers and Azure Kubernetes Service drive a huge amount of consumption in Azure—so why not extend familiar management tools proven in Azure to on-premises and other cloud networks? This practical guide will get you up to speed quickly, with instruction that treads light on the theory and heavy on the hands-on experience to make setting up Azure Arc servers and Kubernetes across multiple clouds a lot less complex. Azure experts and MVPs Buchanan and Joyner provide just the right amount of context so you can grasp important concepts, and get right to the business of using and gaining value from Azure Arc. If your organization has resources across hybrid cloud, multi-cloud, and edge environments, then this book is for you. You will learn how to configure and use Azure Arc to uniformly manage workloads across all of these environments. What You Will Learn Introduces the basics of hybrid, multi-cloud, and edge computing and how Azure Arc fits into that IT strategy Teaches the fundamentals of Azure Resource Manager, setting the reader up with the knowledge needed on the technology that underpins Azure Arc Offers insights into Azure native management tooling for managing on-premises servers and extending to other clouds Details an end-to-end hybrid server monitoring scenario leveraging Azure Monitor and/or Azure Sentinel that is seamlessly delivered by Azure Arc Defines a blueprint to achieve regulatory compliance with industry standards using Azure Arc, delivering Azure Policy from Azure Defender for Servers Explores how Git and GitHub integrate with Azure Arc; delves into how GitOps is used with Azure Arc Empowers your DevOps teams to perform tasks that typically fall under IT operations Dives into how to best use Azure CLI with Azure Arc Who This Book Is For DevOps, system administrators, security professionals, and IT workers responsible for servers both on-premises and in the cloud. Some experience in system administration, DevOps, containers, and use of Git/GitHub is helpful.
Book Synopsis International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings by : Ershi Qi
Download or read book International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings written by Ershi Qi and published by Springer Science & Business Media. This book was released on 2013-05-29 with total page 1666 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Conference on Industrial Engineering and Engineering Management is sponsored by the Chinese Industrial Engineering Institution, CMES, which is the only national-level academic society for Industrial Engineering. The conference is held annually as the major event in this arena. Being the largest and the most authoritative international academic conference held in China, it provides an academic platform for experts and entrepreneurs in the areas of international industrial engineering and management to exchange their research findings. Many experts in various fields from China and around the world gather together at the conference to review, exchange, summarize and promote their achievements in the fields of industrial engineering and engineering management. For example, some experts pay special attention to the current state of the application of related techniques in China as well as their future prospects, such as green product design, quality control and management, supply chain and logistics management to address the need for, amongst other things low-carbon, energy-saving and emission-reduction. They also offer opinions on the outlook for the development of related techniques. The proceedings offers impressive methods and concrete applications for experts from colleges and universities, research institutions and enterprises who are engaged in theoretical research into industrial engineering and engineering management and its applications. As all the papers are of great value from both an academic and a practical point of view, they also provide research data for international scholars who are investigating Chinese style enterprises and engineering management.
Book Synopsis Network Security Strategies by : Aditya Mukherjee
Download or read book Network Security Strategies written by Aditya Mukherjee and published by Packt Publishing Ltd. This book was released on 2020-11-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a resilient network and prevent advanced cyber attacks and breaches Key Features Explore modern cybersecurity techniques to protect your networks from ever-evolving cyber threats Prevent cyber attacks by using robust cybersecurity strategies Unlock the secrets of network security Book Description With advanced cyber attacks severely impacting industry giants and the constantly evolving threat landscape, organizations are adopting complex systems to maintain robust and secure environments. Network Security Strategies will help you get well-versed with the tools and techniques required to protect any network environment against modern cyber threats. You'll understand how to identify security vulnerabilities across the network and how to effectively use a variety of network security techniques and platforms. Next, the book will show you how to design a robust network that provides top-notch security to protect against traditional and new evolving attacks. With the help of detailed solutions and explanations, you'll be able to monitor networks skillfully and identify potential risks. Finally, the book will cover topics relating to thought leadership and the management aspects of network security. By the end of this network security book, you'll be well-versed in defending your network from threats and be able to consistently maintain operational efficiency, security, and privacy in your environment. What you will learn Understand network security essentials, including concepts, mechanisms, and solutions to implement secure networks Get to grips with setting up and threat monitoring cloud and wireless networks Defend your network against emerging cyber threats in 2020 Discover tools, frameworks, and best practices for network penetration testing Understand digital forensics to enhance your network security skills Adopt a proactive approach to stay ahead in network security Who this book is for This book is for anyone looking to explore information security, privacy, malware, and cyber threats. Security experts who want to enhance their skill set will also find this book useful. A prior understanding of cyber threats and information security will help you understand the key concepts covered in the book more effectively.
Book Synopsis Securing Office 365 by : Matthew Katzer
Download or read book Securing Office 365 written by Matthew Katzer and published by Apress. This book was released on 2019-01-24 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand common security pitfalls and discover weak points in your organization’s data security, and what you can do to combat them. This book includes the best approaches to managing mobile devices both on your local network and outside the office. Data breaches, compliance fines, and distribution of personally identifiable information (PII) without encryption or safeguards place businesses of all types at risk. In today’s electronic world, you must have a secure digital footprint that is based on business processes that are designed to protect information. This book is written for business owners, chief information security officers (CISO), and IT managers who want to securely configure Office 365. You will follow the Microsoft cybersecurity road map through a progressive tutorial on how to configure the security services in Office 365 to protect and manage your business. What You’ll Learn Manage security with the Azure Security Center and the Office 365 Compliance Center Configure information protection for document and electronic communicationsMonitor security for your business in the cloudUnderstand Mobile Application Management (MAM) and Mobile Device Management (MDM) Prevent data loss in Office 365 Configure and manage the compliance manager tools for NIST and GDPR Who This Book Is For IT managers and compliance and cybersecurity officers who have responsibility for compliance and data security in their business
Book Synopsis Network Maintenance and Troubleshooting Guide by : Neal Allen
Download or read book Network Maintenance and Troubleshooting Guide written by Neal Allen and published by Pearson Education. This book was released on 2009-10-18 with total page 952 pages. Available in PDF, EPUB and Kindle. Book excerpt: Network Maintenance and Troubleshooting Guide Field-Tested Solutions for Everyday Problems, Second Edition Neal Allen The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast! Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks’ Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what’s really happening in your network, so you can anticipate and fix problems before users even notice them. Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks’ market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today’s core networking technologies, making it an ideal complement to any network certification study guide. Coverage includes Using the OSI model to more efficiently troubleshoot networks layer by layer Copper and fiber-optic cabling: theory, operation, and troubleshooting Media Access Control (MAC) Layer: Ethernet theory and operation Identifying and resolving problems related to IPv4 and IPv6 protocols Preventing problems before they occur Discovering device behavior Troubleshooting switches Using a protocol analyzer more successfully Creating network documentation that helps you more efficiently prevent and resolve problems Road tested by thousands of Fluke Networks customers, this book’s first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today’s networks. If you’re responsible for maintaining one of those networks, you’ll find this new Second Edition even more indispensable. Neal Allen is a senior staff engineer in the Fluke Networks’ Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop’s trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide. informit.com/aw Cover design by Louisa Adair Cover photography from Image Source / Getty Images
