The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260116565
Total Pages : 308 pages
Book Rating : 4.2/5 (61 download)

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Book Synopsis The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience by : Christina Dempsey

Download or read book The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience written by Christina Dempsey and published by McGraw Hill Professional. This book was released on 2017-11-03 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for all In our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering. Press Ganey’s Chief Nursing Officer, Christina Dempsey, has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering—physical, psychological, and emotional—of patients and caregivers alike through Compassionate Connected CareTM. Drawing on her 360-degree perspective, Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting. When suffering decreases, Dempsey argues, outcomes improve for patients and those who care for them. A virtuous cycle takes hold, leading to increases in morale, loyalty, and productivity and results in a culture that drives quality, safety, and value. It paves the path for creating a new national healthcare culture—one that values compassion, fosters efficiency, and drives innovation The Antidote to Suffering is the first book to explore the pervasiveness of suffering in our healthcare system, and to provide the strategies and tools to: * Identify and measure suffering throughout your organization * Create a system in which every clinical response is informed by compassion * Operationalize staff behavior to promote meaning and purpose * Increase productivity by building a culture of collaboration Reducing human suffering isn’t just a moral imperative for healthcare providers. It’s a practical way to improve organizations and fix our broken system—without sacrificing the respect, dignity, and compassion we all deserve.

The Antidote to Suffering (PB)

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Author :
Publisher : McGraw-Hill Companies
ISBN 13 : 9781266048173
Total Pages : 0 pages
Book Rating : 4.0/5 (481 download)

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Book Synopsis The Antidote to Suffering (PB) by : Christina Dempsey

Download or read book The Antidote to Suffering (PB) written by Christina Dempsey and published by McGraw-Hill Companies. This book was released on 2023-08-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for all In our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering. Press Ganey's Chief Nursing Officer, Christina Dempsey, has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering--physical, psychological, and emotional--of patients and caregivers alike through Compassionate Connected CareTM. Drawing on her 360-degree perspective, Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting. When suffering decreases, Dempsey argues, outcomes improve for patients and those who care for them. A virtuous cycle takes hold, leading to increases in morale, loyalty, and productivity and results in a culture that drives quality, safety, and value. It paves the path for creating a new national healthcare culture--one that values compassion, fosters efficiency, and drives innovation The Antidote to Suffering is the first book to explore the pervasiveness of suffering in our healthcare system, and to provide the strategies and tools to: * Identify and measure suffering throughout your organization * Create a system in which every clinical response is informed by compassion * Operationalize staff behavior to promote meaning and purpose * Increase productivity by building a culture of collaboration Reducing human suffering isn't just a moral imperative for healthcare providers. It's a practical way to improve organizations and fix our broken system--without sacrificing the respect, dignity, and compassion we all deserve.

How We Do Harm

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Author :
Publisher : St. Martin's Press
ISBN 13 : 1429941502
Total Pages : 317 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis How We Do Harm by : Otis Webb Brawley, MD

Download or read book How We Do Harm written by Otis Webb Brawley, MD and published by St. Martin's Press. This book was released on 2012-01-31 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: A startling and important exposé on the state of medicine, research, and healthcare today by the Chief Medical and Scientific Officer of the American Cancer Society How We Do Harm exposes the underbelly of healthcare today—the overtreatment of the rich, the under treatment of the poor, the financial conflicts of interest that determine the care that physicians' provide, insurance companies that don't demand the best (or even the least expensive) care, and pharmaceutical companies concerned with selling drugs, regardless of whether they improve health or do harm. Dr. Otis Brawley is the chief medical and scientific officer of The American Cancer Society, an oncologist with a dazzling clinical, research, and policy career. How We Do Harm pulls back the curtain on how medicine is really practiced in America. Brawley tells of doctors who select treatment based on payment they will receive, rather than on demonstrated scientific results; hospitals and pharmaceutical companies that seek out patients to treat even if they are not actually ill (but as long as their insurance will pay); a public primed to swallow the latest pill, no matter the cost; and rising healthcare costs for unnecessary—and often unproven—treatments that we all pay for. Brawley calls for rational healthcare, healthcare drawn from results-based, scientifically justifiable treatments, and not just the peddling of hot new drugs. Brawley's personal history – from a childhood in the gang-ridden streets of black Detroit, to the green hallways of Grady Memorial Hospital, the largest public hospital in the U.S., to the boardrooms of The American Cancer Society—results in a passionate view of medicine and the politics of illness in America - and a deep understanding of healthcare today. How We Do Harm is his well-reasoned manifesto for change.

The Patient Experience

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1632209292
Total Pages : 238 pages
Book Rating : 4.6/5 (322 download)

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Book Synopsis The Patient Experience by : Brian Boyle

Download or read book The Patient Experience written by Brian Boyle and published by Simon and Schuster. This book was released on 2015-03-31 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.

Patient Safety and Quality

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Author :
Publisher : Department of Health and Human Services
ISBN 13 :
Total Pages : 592 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Patient Safety and Quality by : Ronda Hughes

Download or read book Patient Safety and Quality written by Ronda Hughes and published by Department of Health and Human Services. This book was released on 2008 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

The Art and Science of Compassionate Care: A Practical Guide

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Author :
Publisher : Springer Nature
ISBN 13 : 3031215249
Total Pages : 133 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis The Art and Science of Compassionate Care: A Practical Guide by : Andreas Samoutis

Download or read book The Art and Science of Compassionate Care: A Practical Guide written by Andreas Samoutis and published by Springer Nature. This book was released on 2023-03-12 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a practical guide on the art and science of compassionate care in an era of healthcare crisis due to the COVID-19 pandemic that is inflicting long-lasting financial and psychosocial trauma on an unprecedented scale. A new approach to compassionate care is presented based on the overarching concepts of empathy, person and family centeredness, therapeutic relationship, kindness, gratitude, spirituality, communication skills, shared decision making, positive psychology, adversity-activated development, self-care, compassion fatigue, spirituality which are more than ever critical in successfully managing the pandemic adversity in front of us. This book draws on clinical experience, educational activities and evidence-based knowledge from academic physicians (primary, secondary and tertiary care), nurses, psychologists, health economists, healthcare managers, health policymakers, medical professionals students and patients. It provides skills and knowledge that can be implemented in daily clinical practice based on all levels of healthcare on a whole-person approach. An array of clinical cases, patient journeys, published evidence and practical experience is combined to deliver in a practical way unique guidance and advice. The target audience is all healthcare professionals, health policymakers, healthcare managers and patient associations. This approach of Compassionate Care is of great importance and can save lives and money in these unprecedented times of global healthcare care system challenges.

Suffering and the Search for Meaning

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Author :
Publisher : InterVarsity Press
ISBN 13 : 0830880208
Total Pages : 172 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis Suffering and the Search for Meaning by : Richard Rice

Download or read book Suffering and the Search for Meaning written by Richard Rice and published by InterVarsity Press. This book was released on 2014-06-05 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Suffering is a deeply personal problem. Why is this happening to me? Guiding readers through the seven most significant theodicies, Richard Rice uses theory and personal stories to help each of us form a response to suffering that is both intellectually satisfying and personally authentic.

Euthanasia: Searching for the Full Story

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Author :
Publisher : Springer Nature
ISBN 13 : 3030567958
Total Pages : 110 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Euthanasia: Searching for the Full Story by : Timothy Devos

Download or read book Euthanasia: Searching for the Full Story written by Timothy Devos and published by Springer Nature. This book was released on 2021-03-17 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book has been written by ten Belgian health care professionals, nurses, university professors and doctors specializing in palliative care and ethicists who, together, raise questions concerning the practice of euthanasia. They share their experiences and reflections born out of their confrontation with requests for euthanasia and end-of-life support in a country where euthanasia has been decriminalized since 2002 and is now becoming a trivial topic.Far from evoking any militancy, these stories of life and death present the other side of a reality needs to be evaluated more rigorously.Featuring multidisciplinary perspectives, this though-provoking and original book is intended not only for caregivers but also for anyone who questions the meaning of death and suffering, as well as the impact of a law passed in 2002. Presenting real-world cases and experiences, it highlights the complexity of situations and the consequences of the euthanasia law.This book appeals to palliative care providers, hematologists, oncologists, psychiatrists, nurses and health professionals as well as researchers, academics, policy-makers, and social scientists working in health care. It is also a unique resource for those in countries where the decriminalization of euthanasia is being considered. Sometimes shocking, it focuses on facts and lived experiences to challenge readers and offer insights into euthanasia in Belgium.

Resetting

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Publisher : Morgan James Publishing
ISBN 13 : 1642796352
Total Pages : 278 pages
Book Rating : 4.6/5 (427 download)

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Book Synopsis Resetting by : Susan B. Hassmiller

Download or read book Resetting written by Susan B. Hassmiller and published by Morgan James Publishing. This book was released on 2020-01-07 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: A wife and medical professional reflects on the loss of her husband in a series of reflections that reveal the emotional stages of grief and healing. Although grief and loss are universal human conditions, the idea of losing those we love is still greatly feared, largely undiscussed, and certainly not prepared for. It is no wonder people feel alone and isolated in their feelings and thoughts when loss comes to them. Longtime nurse and Red Cross volunteer Susan Beth Hassmiller is no stranger to death. Not only has she experienced the suffering of death alongside her patients, but she was blindsided by the physical and emotional toll of loss in her personal life when her husband was fatally injured in an accident. Resetting is written in a daily diary format in which Susan opens a very private window to the actual feelings and thoughts she lived through during her grief process. Raw and gripping, Resetting reveals a profound understanding of the human experience of death. By sharing her perspective as a wife, widow and medical professional, Susan helps those who going through grief gain a new perspective and a greater understanding of death, while also offering ideas on how to help those who are experiencing bereavement—from words to say to providing support.

The Patient and Health Care System: Perspectives on High-Quality Care

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Author :
Publisher : Springer Nature
ISBN 13 : 3030465675
Total Pages : 205 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis The Patient and Health Care System: Perspectives on High-Quality Care by : Pranavi V. Sreeramoju

Download or read book The Patient and Health Care System: Perspectives on High-Quality Care written by Pranavi V. Sreeramoju and published by Springer Nature. This book was released on 2020-07-19 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the interface between the patient and the healthcare system as the entryway to high-quality care and improved outcomes. Unlike other texts, this book puts the patient back in the center of care while integrating the various practices and challenges. Written by interdisciplinary experts, the book begins by evaluating the entire quality landscape before giving voice to all parties involved, including physicians, nurses, administrators, patients, and families. The text then focuses on how to develop a structure that meets needs of all of these groups, effectively addressing common threats to positive outcomes and patient satisfaction. The text tackles the most common challenges clinicians face in a hospital setting, including infection prevention, medication error and stewardship that may jeopardize recovery, complex care, and employee-patient engagement. The Patient and Healthcare System: Perspectives on High-Quality Care is an excellent resource for physicians across broad specialties, nurses, hospital administrators, social workers, patient caregivers and all healthcare professionals concerned with infection prevention, quality and safety of care delivery, and patient satisfaction.

Transforming Health Care

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Author :
Publisher : CRC Press
ISBN 13 : 1439863091
Total Pages : 240 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Transforming Health Care by : Charles Kenney

Download or read book Transforming Health Care written by Charles Kenney and published by CRC Press. This book was released on 2010-11-08 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe

The Best Care Possible

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Author :
Publisher : Penguin
ISBN 13 : 1583335129
Total Pages : 338 pages
Book Rating : 4.5/5 (833 download)

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Book Synopsis The Best Care Possible by : Ira Byock

Download or read book The Best Care Possible written by Ira Byock and published by Penguin. This book was released on 2013-03-05 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A doctor on the front lines of hospital care illuminates one of the most important and controversial social issues of our time. It is harder to die in this country than ever before. Though the vast majority of Americans would prefer to die at home—which hospice care provides—many of us spend our last days fearful and in pain in a healthcare system ruled by high-tech procedures and a philosophy to “fight disease and illness at all cost.” Dr. Ira Byock, one of the foremost palliative-care physicians in the country, argues that how we die represents a national crisis today. To ensure the best possible elder care, Dr. Byock explains we must not only remake our healthcare system but also move beyond our cultural aversion to thinking about death. The Best Care Possible is a compelling meditation on medicine and ethics told through page-turning life-or-death medical drama. It has the power to lead a new national conversation.

The Oxford Handbook of Compassion Science

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Publisher : Oxford University Press
ISBN 13 : 0190464690
Total Pages : 557 pages
Book Rating : 4.1/5 (94 download)

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Book Synopsis The Oxford Handbook of Compassion Science by : Emma M. Seppälä

Download or read book The Oxford Handbook of Compassion Science written by Emma M. Seppälä and published by Oxford University Press. This book was released on 2017-09-26 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we define compassion? Is it an emotional state, a motivation, a dispositional trait, or a cultivated attitude? How does it compare to altruism and empathy? Chapters in this Handbook present critical scientific evidence about compassion in numerous conceptions. All of these approaches to thinking about compassion are valid and contribute importantly to understanding how we respond to others who are suffering. Covering multiple levels of our lives and self-concept, from the individual, to the group, to the organization and culture, The Oxford Handbook of Compassion Science gathers evidence and models of compassion that treat the subject of compassion science with careful scientific scrutiny and concern. It explores the motivators of compassion, the effect on physiology, the co-occurrence of wellbeing, and compassion training interventions. Sectioned by thematic approaches, it pulls together basic and clinical research ranging across neurobiological, developmental, evolutionary, social, clinical, and applied areas in psychology such as business and education. In this sense, it comprises one of the first multidisciplinary and systematic approaches to examining compassion from multiple perspectives and frames of reference. With contributions from well-established scholars as well as young rising stars in the field, this Handbook bridges a wide variety of diverse perspectives, research methodologies, and theory, and provides a foundation for this new and rapidly growing field. It should be of great value to the new generation of basic and applied researchers examining compassion, and serve as a catalyst for academic researchers and students to support and develop the modern world.

Medical Humanities, Sociology and the Suffering Self

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Author :
Publisher : Routledge
ISBN 13 : 1000293009
Total Pages : 314 pages
Book Rating : 4.0/5 (2 download)

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Book Synopsis Medical Humanities, Sociology and the Suffering Self by : Wendy Lowe

Download or read book Medical Humanities, Sociology and the Suffering Self written by Wendy Lowe and published by Routledge. This book was released on 2020-12-22 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following criticisms of the traditionally polarized view of understanding suffering through either medicine or social justice, Lowe makes a compelling argument for how the medical humanities can help to go beyond the traditional biographical and epistemic breaks to see into the nature and properties of suffering and what is at stake. Lowe demonstrates through analysis of major healthcare workforce issues and incidence of burnout how key policies and practices influence healthcare education and experiences of both patients and health professionals. By including first person narratives from health professionals as a tool and resource, she illustrates how dominant ideas about the self enter practice as a refusal of suffering. Demonstrating the relationship between personal experience, theory and research, Lowe argues for a pedagogy of suffering that shows how the moral anguish implicit in suffering is an ethical response of the emergent self. This is an important read for all those interested in medical humanities, health professional education, person-centred care and the sociology of health and illness.

Lean CX

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Author :
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110684020
Total Pages : 275 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Lean CX by : Robert Dew

Download or read book Lean CX written by Robert Dew and published by Walter de Gruyter GmbH & Co KG. This book was released on 2021-04-06 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map customer journeys, identify pain points and improve CX to try and create cut-through. Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, Lean CX: How to Differentiate at Low Cost and Least Risk discusses how to use Lean Management approaches to innovate your customer experience. This practical book describes how the tools from Lean Management can be applied to the CX innovation problem. The authors draw on hundreds of CX design and strategic innovation projects across a range of industries, both B2B and B2C, from primary research through client work and secondary case studies available in the public domain. The examples include many different vertical industry sectors, including those involving hybrid business models. The cases included share what worked really well and where CX failed. The content goes beyond what actually happened to present an idea of what might be possible with the right design approach and committed resources. Presents the swarm algorithm which highlights what the next generation of successful organisations might become. Shows how to overcome the CX change risk and reduce the biggest waste in CX management. Includes numerous international case examples.

The Compassionate Mind Workbook

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Author :
Publisher : Robinson
ISBN 13 : 1472135911
Total Pages : 295 pages
Book Rating : 4.4/5 (721 download)

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Book Synopsis The Compassionate Mind Workbook by : Chris Irons

Download or read book The Compassionate Mind Workbook written by Chris Irons and published by Robinson. This book was released on 2017-09-14 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is good and increasing evidence that cultivating compassion for one's self and others can have a profound impact on our physiological, psychological and social processes. In contrast, concerns with inferiority, shame and self-criticism can have very negative impacts on these processes and are associated with poorer physical and mental health. The Compassionate Mind Workbook is for anyone who is interested in how compassion - in the form of ideas and practices derived from Compassion Focused Therapy (CFT) and other approaches - may help us to engage with, understand and ultimately, try to alleviate suffering. CFT utilises both Buddhist practices and Western psychological science. It draws on neuroscience, insights into emotion regulation and identity formation, interpersonal psychology and a range of psychotherapeutic models. CFT-based interventions can help people with a range of mental health problems develop compassion for themselves, be open to the compassion of others and develop compassion for others. This workbook is a step-by-step guide to CFT, in which the chapters build your understanding of yourself, the skills that give rise to a compassionate mind, and ways to work with whatever difficulties you're struggling with in life. The exercises, prompts and case stories in this book provide an understandable and practical way to develop compassion.

Bringing Leadership to Life in Health: LEADS in a Caring Environment

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1447148754
Total Pages : 204 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis Bringing Leadership to Life in Health: LEADS in a Caring Environment by : Graham Dickson

Download or read book Bringing Leadership to Life in Health: LEADS in a Caring Environment written by Graham Dickson and published by Springer Science & Business Media. This book was released on 2014-01-13 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globally, the health sector faces significant demands for reform and improvement to meet the needs of the 21st Century. To achieve that goal, highly sophisticated and capable leaders are required across all dimensions of the health system. This book describes the key challenges that demand reform, why better leadership is the source code for better system performance, and the issues that stand in the way of getting that leadership. It includes substantive treatment of the modern democratic challenges that healthcare leaders face; and the essence of what it means to be a leader in today’s world. The essence of leadership itself is described, and the case made for the need for people to use the workplace as the place to develop leadership rather than relying solely on formal programs. It will also outline a self-directed learning process that any individual leader—citizen, clinician, or senior executive—can use to develop their own leadership capability, and thus become more active as a leader of change. This book addresses the need for leaders to think on a system-wide scale. A second part of the book focuses primarily on the Canadian Health system and LEADS in a Caring Environment capabilities framework, and the link between LEADS and frameworks in Australia and the UK. LEADS was developed through a partnership between members of the Healthcare Leaders Association of British Columbia and the Canadian College of Health Leaders, the Canadian Health Leadership Network and Royal Roads University. Currently it is stewarded by a not-for-profit collaboration that has endorsed LEADS as an evidence-informed set of national expectations for Canadian health leaders. LEADS has been endorsed by many health organizations in almost all provinces in Canada as a foundation for their talent management programs in leadership (development and succession planning). The book will address the research foundations for the LEADS framework; how it was developed; the framework’s contents; its congruence with other national frameworks, and how LEADS can be used as a model to envisage and plan change.