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Telephone Techniques
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Book Synopsis Telephone Skills by : Patrick Forsyth
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Book Synopsis How to Give Good Phone by : Lisa Collier Cool
Download or read book How to Give Good Phone written by Lisa Collier Cool and published by Plume Books. This book was released on 1988 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective telephone communication is vital to the successful executive, ambitious newcomer and job applicant. This total guide to telephone success employs step-by-step programs, anecdotes, examples and quotes from successful businesswomen and men.
Book Synopsis Telephone Tips That Sell! by : Art Sobczak
Download or read book Telephone Tips That Sell! written by Art Sobczak and published by Business By Phone Inc. This book was released on 1996-04 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Telephone Tips That Sell , Art Sobczak gives you proven, time-tested, real world, common sense techniques for using the phone in all parts of the sales process. Every salesperson uses the phone . . . whether it be to prospect, service, manage accounts, or handle the entire sales process -- this book helps you to do it easier, more successfully, and helps you eliminate that morale-shattering rejection that stops many salespeople from picking up the phone.
Author :Editors of the American Heritage Dictionaries Publisher :Houghton Mifflin Harcourt ISBN 13 :9780618036080 Total Pages :506 pages Book Rating :4.0/5 (36 download)
Book Synopsis The New Office Professional's Handbook by : Editors of the American Heritage Dictionaries
Download or read book The New Office Professional's Handbook written by Editors of the American Heritage Dictionaries and published by Houghton Mifflin Harcourt. This book was released on 2001 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.
Book Synopsis Telephone Techniques by : Dorothy Neal
Download or read book Telephone Techniques written by Dorothy Neal and published by McGraw-Hill/Irwin. This book was released on 1997-11 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Book Synopsis Collection Management Handbook by : A. Michael Coleman
Download or read book Collection Management Handbook written by A. Michael Coleman and published by John Wiley & Sons. This book was released on 2004-04-26 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!
Book Synopsis Telephone Skills Pocketbook by : Mary Richards
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Book Synopsis Breakthroughs in Telephone Technology by : Britannica Educational Publishing
Download or read book Breakthroughs in Telephone Technology written by Britannica Educational Publishing and published by Britannica Educational Publishing. This book was released on 2011-11-01 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an age where near-instantaneous communication is available through all manners of portable and pocket-sized devices, it is easy to overlook the genesis of telecommunication instrumentationthe telephone. Since Alexander Graham Bell patented the first phone in the 1800s, the telephone has undergone numerous changes to its look and functionality. This detailed volume examines the development of the telephone and related technologies, including everything from the transistor to fax machines, smart phones, and VoIP technology.
Book Synopsis Gower Handbook of Customer Service by : Peter Murley
Download or read book Gower Handbook of Customer Service written by Peter Murley and published by Gower Publishing, Ltd.. This book was released on 1997 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.
Book Synopsis Telephone Techniques by : Dorothy A. Neal
Download or read book Telephone Techniques written by Dorothy A. Neal and published by McGraw-Hill/Glencoe. This book was released on 1991 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis How to Sell More, in Less Time, with No Rejection by : Art Sobczak
Download or read book How to Sell More, in Less Time, with No Rejection written by Art Sobczak and published by Business By Phone Inc. This book was released on 1998 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Practice Management for Dental Hygienists by : Esther K. Andrews
Download or read book Practice Management for Dental Hygienists written by Esther K. Andrews and published by Lippincott Williams & Wilkins. This book was released on 2007 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook prepares dental hygiene students and dental hygienists to handle the business and operational aspects of the dental office. The book teaches students how a dental office functions from an operational standpoint and how dental hygienists, as licensed professionals, fit into that operation. Major sections cover basics of dentistry and dental law, office management, applied communications, and employability skills. To accommodate a two-credit course, the text is concise and focuses on exercise-based learning. Each chapter includes workbook exercises, study questions, critical thinking activities, case studies, and RDH board practice questions, as well as selected references, Websites, and student activities.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Book Synopsis Fifty Two Terrific Tips by : Jurek Leon
Download or read book Fifty Two Terrific Tips written by Jurek Leon and published by Bob's Books. This book was released on 2005 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Topics covered Incc. Attitude & motivation, customer service, dealing with difficult people, marketing, promotion & sales tips.
Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey
Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Book Synopsis Kinn's Medical Assisting Fundamentals - E-Book by : Brigitte Niedzwiecki
Download or read book Kinn's Medical Assisting Fundamentals - E-Book written by Brigitte Niedzwiecki and published by Elsevier Health Sciences. This book was released on 2021-10-21 with total page 1338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the clinical and administrative competencies you need to succeed as a Medical Assistant! Kinn's Medical Assisting Fundamentals, 2nd Edition covers the administrative and clinical knowledge, skills, and procedures that are essential to patient care. A reader-friendly approach and focus on foundational content — including medical terminology, anatomy and physiology, basic math calculations, and soft skills — provide a solid foundation for the key skills and procedures at the heart of Medical Assisting practice. An applied learning approach organizes content around realistic case scenarios. The 2nd edition adds coverage of intravenous procedures, catheterization, and limited-scope radiography to address competencies approved in many states. This practical text will prepare you to launch a successful Medical Assisting career! - Easy-to-understand writing style is appropriate for all levels of learners in all types of Medical Assisting programs. - Emphasis on foundational content includes in-depth coverage of anatomy and physiology, medical terminology, basic math calculations, and job readiness to build a strong base of knowledge. - Illustrated, step-by-step procedure boxes demonstrate how to perform and document key administrative and clinical skills. - Content supports Medical Assisting certification test plans to help you prepare for board examinations. - Real-world scenario in each chapter presents a situation for you to follow as you read through the material, helping you understand and apply key concepts as they are presented. - Learning features include key terms and definitions, Being Professional boxes, study tips, critical thinking exercises, and review and summary sections, all focusing on developing the soft skills that employers seek when hiring. - Chapter learning tools include terms with definitions, study tips, critical thinking boxes, and review and summary sections. - Medical Terminology boxes highlight chapter-related medical terms to help you learn word parts, pronunciation, and definitions. - Evolve website includes skills videos, chapter quizzes, five practice certification exams, and a portfolio builder. - NEW chapters on intravenous procedures and limited-scope radiography provide coverage of expanded Medical Assisting functions approved in many states. - NEW! Expanded content addresses behavioral health, catheterization procedures, disease states, medical office organization, expanding MA roles, and more.
Book Synopsis Medical Office Administration - E-Book by : Brenda A. Potter
Download or read book Medical Office Administration - E-Book written by Brenda A. Potter and published by Elsevier Health Sciences. This book was released on 2021-09-04 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 5th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on Day 1. When used in conjunction with SimChart® for the Medical Office, Elsevier's educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job. - Approachable writing style uses a conversational tone for easy understanding. - Procedure checklists outline the steps required to complete a full range of administrative tasks. - Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency. - Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking. - Chapter checkpoints promote comprehension with questions following sections of the text. - Compliance tips provide focused guidance on how to follow HIPAA mandates. - Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms. - NEW content expands discussion of patient confidentiality, healthcare data security, appointment scheduling, procedure coding changes, job search strategies, and more. - UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office. (SCMO sold separately.) - NEW! Sample practice examination on the Evolve website provides effective preparation for certification.
