Supervisor Interpersonal Skills

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Interpersonal Communication Skills in the Workplace

Author : Perry MCINTOSH
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761215115
Total Pages : 226 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Interpersonal Communication Skills in the Workplace by : Perry MCINTOSH

Download or read book Interpersonal Communication Skills in the Workplace written by Perry MCINTOSH and published by AMACOM Div American Mgmt Assn. This book was released on 2008-07-10 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Introduction to Business

Author : Lawrence J. Gitman
Publisher :
ISBN 13 :
Total Pages : 1455 pages
Book Rating : 4./5 ( download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

The Idea-Driven Organization

Author : Alan G. Robinson
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626561257
Total Pages : 271 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis The Idea-Driven Organization by : Alan G. Robinson

Download or read book The Idea-Driven Organization written by Alan G. Robinson and published by Berrett-Koehler Publishers. This book was released on 2020-04-07 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Examples from all over the world make it fun to read…convincingly demonstrate[s] the power of incorporating frontline thinking into your organization.” —Marshall Goldsmith, #1 New York Times-bestselling author of Triggers Too many organizations overlook, or even suppress, their single most powerful source of growth and innovation—and it’s right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into where problems exist and what improvements and new offerings would have the most impact. In this follow-up to their bestseller Ideas Are Free, Alan G. Robinson and Dean M. Schroeder show how to align every part of an organization around generating and implementing employee ideas and offer dozens of examples of what a tremendous competitive advantage this can offer—not just for revenue but for worker retention. Their advice enables leaders to build organizations capable of implementing twenty, fifty, or even a hundred ideas per employee per year. Citing organizations from around the world, they explain what’s needed to put together a management team that embraces grassroots ideas and describe the strategies, policies, and practices that enable them. They detail exactly how high-performing idea processes work and how to design one for your organization. There’s pressure today to do more with less. But cutting wages and benefits and pushing people to work harder with fewer resources can go only so far. Ironically, the best solution resides with the very people who’ve been bearing the brunt of these measures. With this book, you can unleash a constant stream of great ideas that will strengthen every facet of your organization.

The Inclusive, Empathetic, and Relational Supervisor

Author : Behnam Bakhshandeh
Publisher : CRC Press
ISBN 13 : 1040036457
Total Pages : 369 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis The Inclusive, Empathetic, and Relational Supervisor by : Behnam Bakhshandeh

Download or read book The Inclusive, Empathetic, and Relational Supervisor written by Behnam Bakhshandeh and published by CRC Press. This book was released on 2024-06-13 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervisors are the bridge between line employees and middle/upper management. Therefore, they must effectively communicate across the organization to be responsive and thoughtful leaders. With work being more global, organizations are taking advantage of remote work, and the workforce is now more diverse and decentralized, making the workplace more dynamic and complex. However, diversity can be one of the most controversial and least understood business topics because of the issues regarding quality, leadership, and ethics (Anand & Winters, 2008). An inclusive supervisor will ensure that their direct reports are treated fairly and respectfully but never made to feel less than anyone else. They will be a critical success factor in supporting the business case for diversity, equity, inclusion, and belonging (DEI&B) as a critical strategy in a globally competitive market. This book builds on the belief that people are the most valuable resource and that everyone should be treated with dignity and respect. The authors will provide tools to self-assess intrapersonal/interpersonal communication, develop a positive work environment, and evaluate listening skills. A list of competencies to be an effective communicator will be provided. Key concepts such as cross-cultural competence, generational cohort, critical race theory, emotional intelligence, emotional contagion, social exchange theory, and interpersonal competency will be explored. This book provides strategies for building solid relationships with team members; uses positivity as a foundational practice to lead and encourage other employees; provides guidelines on how to hold employees accountable and set high expectations; presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors; and offers various approaches for managing time and increasing productivity.

Interpersonal Skills for Portfolio, Program, and Project Managers

Author : Ginger Levin DPA, PMP, PgMP
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1567263151
Total Pages : 259 pages
Book Rating : 4.5/5 (672 download)

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Book Synopsis Interpersonal Skills for Portfolio, Program, and Project Managers by : Ginger Levin DPA, PMP, PgMP

Download or read book Interpersonal Skills for Portfolio, Program, and Project Managers written by Ginger Levin DPA, PMP, PgMP and published by Berrett-Koehler Publishers. This book was released on 2010-08-01 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.

Communication in Interpersonal Relationships

Author : Donald P. Cushman
Publisher : SUNY Press
ISBN 13 : 9780873959100
Total Pages : 184 pages
Book Rating : 4.9/5 (591 download)

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Book Synopsis Communication in Interpersonal Relationships by : Donald P. Cushman

Download or read book Communication in Interpersonal Relationships written by Donald P. Cushman and published by SUNY Press. This book was released on 1985-06-30 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses communication principles, processes, and skills from four different perspectives by explaining four related propositions. First, human communication is guided by socially established rules, the knowledge of which allows interacting persons to exert influence over the outcome of their interactions. Second, self concepts are formed and sustained in our interactions with others. Third, the formation of sustained interpersonal relations depends upon the attraction resulting from reciprocal self concept support. And fourth, organizations and the cultural system provide the parameters within which self concepts and interpersonal relations are formed. The implications of these propositions are examined in chapters two through ten. The authors develop their system in terms of results. What patterns of communicationwhat patterns of signal exchangeincrease the probability of the development of affective relationship? What patterns erode interpersonal systems or prevent them from forming? The book also examines patterns of communication within task-oriented organizations and in situations involving cultural differences.

The No Asshole Rule

Author : Robert I. Sutton
Publisher : Business Plus
ISBN 13 : 0759518017
Total Pages : 166 pages
Book Rating : 4.7/5 (595 download)

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Book Synopsis The No Asshole Rule by : Robert I. Sutton

Download or read book The No Asshole Rule written by Robert I. Sutton and published by Business Plus. This book was released on 2007-02-22 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers: Strategies on how to pinpoint and eliminate negative influences for good Illuminating case histories from major organizations A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.

Communication Competence

Author : Annegret F. Hannawa
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110317451
Total Pages : 800 pages
Book Rating : 4.1/5 (13 download)

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Book Synopsis Communication Competence by : Annegret F. Hannawa

Download or read book Communication Competence written by Annegret F. Hannawa and published by Walter de Gruyter GmbH & Co KG. This book was released on 2015-10-16 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost everything that matters to humans is derived from and through communication. Just because people communicate every day, however, does not mean that they are communicating competently. In fact, evidence indicates that there is a substantial need for better interpersonal skills among a significant proportion of the populace. Furthermore, "dark side" experiences in everyday life abound, and features of modern society pose new challenges that make the concept of communication competence increasingly complex. The Handbook of Communication Competence brings together scholars from across the globe to examine these various facets of communication competence, including its history, its essential components, and its applications in interpersonal, group, institutional, and societal contexts. The book provides a state-of-the-art review for scholars and graduate students, as well as practitioners in counseling, developmental, health care, educational, intercultural, and human resource management contexts, illustrating that communication competence is vital to health, relationships, and all collective human endeavors.

From Bud to Boss

Author : Kevin Eikenberry
Publisher : John Wiley & Sons
ISBN 13 : 0470943904
Total Pages : 326 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis From Bud to Boss by : Kevin Eikenberry

Download or read book From Bud to Boss written by Kevin Eikenberry and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.

The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology

Author : Elizabeth McCrea
Publisher : Taylor & Francis
ISBN 13 : 1040140998
Total Pages : 465 pages
Book Rating : 4.0/5 (41 download)

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Book Synopsis The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology by : Elizabeth McCrea

Download or read book The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology written by Elizabeth McCrea and published by Taylor & Francis. This book was released on 2024-06-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: As with the actual practices of speech-language pathologists and audiologists, clinical education and supervision practices work best when they are grounded not only in concept and theory but also in research. Designed to act as a complete guide to both the theory and the research, The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology provides the most up-to-date information on these crucial topics. Following in the footsteps of their mentor, Jean Anderson, Drs. Elizabeth McCrea and Judith Brasseur have taken on the task of assembling important current research and best practices in clinical education and supervision into one comprehensive resource. With their prestigious team of contributing authors, this text represents the culmination of decades of study and real-world best practices. The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology covers clinical education and supervision across five unique constituent groups: clinical educators of graduate students, preceptors of audiology externs, mentors of clinical fellows, supervisors of support personnel, and supervisors of professionals transitioning between work settings. It also includes the latest information on certification and accreditation requirements for preparation in supervision. Topics include Foundations: Anderson’s Continuum of Supervision Components of the Process Expectations for Supervision Practical Research in Supervision Literature from other Disciplines Obtaining Feedback About the Supervisory Process The Ethics of Clinical Education and Supervision Supervisor Self-Study and Accountability Interprofessional Education and Practice in Clinical Education and Supervision Chapter appendices add numerous ancillary materials, allowing readers to easily adopt the most successful processes and strategies the research has revealed. Sample scripts of supervisory conferences, self-assessment tools, action plan tools, and analysis systems can all be found inside. The Clinical Education and Supervisory Process in Speech-Language Pathology and Audiology is intended as a primary resource for anyone in those professions in any setting who is engaged in the process of clinical education and supervision. With this text as their guide, clinical educators and supervisors will be able to ground their practices in the vast compiled research and study contained within.

Evidence-Based Skills in Criminal Justice

Author : Ugwudike, Pamela
Publisher : Policy Press
ISBN 13 : 1447332962
Total Pages : 460 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Evidence-Based Skills in Criminal Justice by : Ugwudike, Pamela

Download or read book Evidence-Based Skills in Criminal Justice written by Ugwudike, Pamela and published by Policy Press. This book was released on 2017-12-20 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can evidence-based skills and practices reduce re-offending, support desistance, and encourage service user engagement during supervision in criminal justice settings? How can those who work with service users in these settings apply these skills and practices? This book is the first to bring together international research on skills and practices in probation and youth justice, while exploring the wider contexts that affect their implementation in the public, private and voluntary sectors. Wide-ranging in scope, it also covers effective approaches to working with diverse groups such as ethnic minority service users, women and young people.

Reflective Clinical Supervision in Speech and Language Therapy

Author : Ruth Howes
Publisher : Taylor & Francis
ISBN 13 : 1000773205
Total Pages : 227 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Reflective Clinical Supervision in Speech and Language Therapy by : Ruth Howes

Download or read book Reflective Clinical Supervision in Speech and Language Therapy written by Ruth Howes and published by Taylor & Francis. This book was released on 2022-10-31 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book de-mystifies supervision in speech and language therapy, focusing on the practicalities and pitfalls. Clinicians are encouraged to reflect on their individual style as a supervisor and the tools they utilise to make a successful supervisory relationship. Drawing on previous experience, Howes offers a combination of reflective, solution-focused, and strengths-based approaches, covering topics such as: The importance of the supervisory conversation Ways to ensure conversations are reflective and appreciative, supportive yet challenging The training needed to be effective supervisors and ‘good supervisees’ The functions of supervision and how these change over time for each clinician, from learning new clinical skills to support in time and energy management Practical resources for busy clinicians, making it a manual of insights and support for supervision in SLT Reflective Clinical Supervision in Speech and Language Therapy will be an invaluable guide for all speech and language therapists who are either experienced or newly established supervisors supporting others with the complexities of casework and the stress of relationships in every busy working day.

Successful Supervisory Leadership

Author : William J. Rothwell
Publisher : CRC Press
ISBN 13 : 1000861465
Total Pages : 287 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Successful Supervisory Leadership by : William J. Rothwell

Download or read book Successful Supervisory Leadership written by William J. Rothwell and published by CRC Press. This book was released on 2023-05-22 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Study Supervision? This book presents two compelling reasons to study supervision and supervisory leadership: Influential Position: Supervisors exert considerable influence on organizational settings. Supervisors have been schooled, developed, and trained for their responsibilities. They can function more effectively than if they learn through informal, sometimes haphazard means. It thus pays to learn about supervision because supervisors can influence how efficiently and effectively their organization functions. Career Path: Many career paths lead to supervision. Supervisors are everywhere. Supervisors are teachers, doctors, accountants, lawyers, plumbers, and electricians. If you aspire to advance within your occupation, you may find that one career path leads to supervision. Preparing for supervisory responsibilities can prepare you for advancement. You may thus have a personal stake – your own future – in learning about what supervisors do and how they do it. In addition, this book: Provides strategies for building solid relationships with team members. Uses positivity as a foundational practice to lead and encourage other employees. Provides guidelines on how to hold employees accountable and set high expectations. Presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors. Offers various approaches for managing time and increasing productivity.

Pushing our Understanding of Diversity in Organizations

Author : Eden B. King
Publisher : IAP
ISBN 13 : 1641139447
Total Pages : 234 pages
Book Rating : 4.6/5 (411 download)

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Book Synopsis Pushing our Understanding of Diversity in Organizations by : Eden B. King

Download or read book Pushing our Understanding of Diversity in Organizations written by Eden B. King and published by IAP. This book was released on 2020-02-01 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few time periods in the past five decades match the intensity of intergroup conflict that people around the world are currently experiencing. Polarized attitudes around various sociopolitical issues, such as gender equality and immigration, have dominated the media and our lives. Furthermore, these powerful social dynamics have also impacted the places where we work and intensified existing strains on workers and workplaces. To address these issues and improve organizational climates, more theories, research and collaborations to understand these phenomena are needed. The volumes in this series will describe and instigate scholarship that advances our understanding of diversity in organizations. This volume features renowned scholars who are unabashedly pushing the field by raising the questions that need to be asked, by working on topics that have received far too little research attention, and by holding researchers, practitioners, managers, organizations, and readers to task for doing what needs to be done to maximize social justice and egalitarian behaviors in the workplace. The chapters provoke the status quo in society and in scholarship, and in so doing, push our understanding of diversity in organizations.

Cultural Adaptation in the Workplace

Author : Martha Tyler John
Publisher : Routledge
ISBN 13 : 1351976680
Total Pages : 152 pages
Book Rating : 4.3/5 (519 download)

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Book Synopsis Cultural Adaptation in the Workplace by : Martha Tyler John

Download or read book Cultural Adaptation in the Workplace written by Martha Tyler John and published by Routledge. This book was released on 2017-06-26 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book, first published in 1996, is to explore the dimensions of the changing workforce, and examines the issues faced by non-native workers and their employers. This study aims to explore issues such as culture shock and cultural adaptation in the healthcare, fast food and hotel industries in Washington, DC Metropolitan Area. This title will be of interest to students of business studies and sociology.

Interpersonal Skills in Organizations

Author : Suzanne C. De Janasz
Publisher : McGraw-Hill/Irwin
ISBN 13 : 9780072441222
Total Pages : 0 pages
Book Rating : 4.4/5 (412 download)

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Book Synopsis Interpersonal Skills in Organizations by : Suzanne C. De Janasz

Download or read book Interpersonal Skills in Organizations written by Suzanne C. De Janasz and published by McGraw-Hill/Irwin. This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:·Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. ·Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication.·Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management.·Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.

Interpersonal Communication Skills in the Workplace

Author : Perry McIntosh
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761214755
Total Pages : 183 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Interpersonal Communication Skills in the Workplace by : Perry McIntosh

Download or read book Interpersonal Communication Skills in the Workplace written by Perry McIntosh and published by AMACOM Div American Mgmt Assn. This book was released on 2008 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.