Techniques of Structured Problem Solving

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Author :
Publisher : Springer
ISBN 13 :
Total Pages : 404 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Techniques of Structured Problem Solving by : Arthur B. Vangundy

Download or read book Techniques of Structured Problem Solving written by Arthur B. Vangundy and published by Springer. This book was released on 1988-04-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition explains, demonstrates and evaluates 105 tested problem-solving techniques, 35 more than appeared in the first edition. Having more techniques at your disposal enables you to solve a wider range of problems without wasting time looking for the best solutions. In addition, you will find new techniques for classifying problems - to solve them faster - as well as expanded discussion of proven brainstorming and brainwriting methods.

Bulletproof Problem Solving

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119553032
Total Pages : 352 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Bulletproof Problem Solving by : Charles Conn

Download or read book Bulletproof Problem Solving written by Charles Conn and published by John Wiley & Sons. This book was released on 2019-03-04 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complex problem solving is the core skill for 21st Century Teams Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at. The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples, so you can see exactly how the technique works in action. With this bulletproof approach to defining, unpacking, understanding, and ultimately solving problems, you’ll have a personal superpower for developing compelling solutions in your workplace. Discover the time-tested 7-step technique to problem solving that top consulting professionals employ Learn how a simple visual system can help you break down and understand the component parts of even the most complex problems Build team brainstorming techniques that fight cognitive bias, streamline workplanning, and speed solutions Know when and how to employ modern analytic tools and techniques from machine learning to game theory Learn how to structure and communicate your findings to convince audiences and compel action The secrets revealed in Bulletproof Problem Solving will transform the way you approach problems and take you to the next level of business and personal success.

Problem Solving 101

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Author :
Publisher : Penguin
ISBN 13 : 1101029188
Total Pages : 130 pages
Book Rating : 4.1/5 (1 download)

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Book Synopsis Problem Solving 101 by : Ken Watanabe

Download or read book Problem Solving 101 written by Ken Watanabe and published by Penguin. This book was released on 2009-03-05 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fun and simple problem-solving guide that took Japan by storm Ken Watanabe originally wrote Problem Solving 101 for Japanese schoolchildren. His goal was to help shift the focus in Japanese education from memorization to critical thinking, by adapting some of the techniques he had learned as an elite McKinsey consultant. He was amazed to discover that adults were hungry for his fun and easy guide to problem solving and decision making. The book became a surprise Japanese bestseller, with more than 370,000 in print after six months. Now American businesspeople can also use it to master some powerful skills. Watanabe uses sample scenarios to illustrate his techniques, which include logic trees and matrixes. A rock band figures out how to drive up concert attendance. An aspiring animator budgets for a new computer purchase. Students decide which high school they will attend. Illustrated with diagrams and quirky drawings, the book is simple enough for a middleschooler to understand but sophisticated enough for business leaders to apply to their most challenging problems.

Applied Problem-Solving in Healthcare Management

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Publisher : Springer Publishing Company
ISBN 13 : 0826165656
Total Pages : 313 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Applied Problem-Solving in Healthcare Management by : Sandra Potthoff, PhD

Download or read book Applied Problem-Solving in Healthcare Management written by Sandra Potthoff, PhD and published by Springer Publishing Company. This book was released on 2020-11-05 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. Applied Problem-Solving in Healthcare Management is a practical textbook devoted to developing and strengthening problem-solving and decision-making leadership competencies of healthcare administration students and healthcare management professionals. Built upon the University of Minnesota Master of Healthcare Administration Program’s Problem-Solving Method, the text describes the “never assume” mindset and the structured method that drive evidence-based, action-oriented problem-solving. The “never assume” mindset requires healthcare leaders to understand themselves and their stakeholders, and to engage in waves of divergent and convergent thinking. This structured method guides the problem solver through the phases of defining, studying, and acting on complex interrelated organizational problems that involve multiple root causes. The book also describes how the Problem-Solving Method is complementary to quality improvement methods and can be used in healthcare organizations along with Lean, Design Thinking, and Human Centered Design. Providing step-by-step instruction including useful tips, tools, activities, and case studies, this effective resource demonstrates the utility of the method for all types of health organization settings including health systems, hospitals, clinics, population health, and long-term care. For students taking health management, capstone, and experiential learning courses, including internship and residency projects, this book allows them to test and apply their problem-solving and decision-making skills to real-world situations. Beyond the classroom, it is an indispensable resource for organizations seeking to enhance the problem-solving skills of their workforce. The authors of the text have nearly 75 years of combined experience in healthcare management, leadership, and professional consulting, and teaching and advising healthcare administration students in classrooms, on student capstone, internship and residency projects, and case competitions. Synthesizing their expertise, this text serves as a guide for those who wish to strengthen their problem-solving abilities to systematically identify, analyze, study, and solve pressing organizational challenges in healthcare settings. Key Features: Describes a mindset and a structured problem-solving method that builds leadership competencies Encourages a step-by-step problem-solving approach to define, study, and act on problems to drive action-oriented solutions Supports experiential learning and coaching for students and professionals early in their careers, applicable especially to healthcare management, capstone, and student consulting courses, internship and residency projects, case competitions, and professional development in organizations Compares the Problem-Solving Method to other complementary methods used in many healthcare organizations, including Lean, Design Thinking, and Human Centered Design

Structured Problem Solving

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Author :
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566075834
Total Pages : 74 pages
Book Rating : 4.0/5 (758 download)

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Book Synopsis Structured Problem Solving by : Graham W. Parker

Download or read book Structured Problem Solving written by Graham W. Parker and published by Gower Publishing, Ltd.. This book was released on 1995 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a systematic approach to solving business problems, designed to maximize the likelihood of finding the optimum solution in each case. Part I outlines the process involved. Part II describes and illustrates no fewer than 33 problem-solving 'tools' and includes a grid that enables their respective uses and merits to be compared at a glance. Managers and other professionals will find this new PARSEC Guide a powerful aid to more effective performance.

Structured and Object-oriented Problem Solving Using C++

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Author :
Publisher :
ISBN 13 : 9780130284518
Total Pages : 790 pages
Book Rating : 4.2/5 (845 download)

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Book Synopsis Structured and Object-oriented Problem Solving Using C++ by : Andrew C. Staugaard

Download or read book Structured and Object-oriented Problem Solving Using C++ written by Andrew C. Staugaard and published by . This book was released on 2002 with total page 790 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Welcome to the third edition of my C++ text. The highly successful first edition was one of the first textbooks available for teaching C++ in the first programming course. The text was introduced at the 1994 ACM Conference in Phoenix when many were arguing the virtues of teaching C++ and OOP versus Pascal and structured programming in the first programming course. I argued at the time, and still argue, that students need to be taught problem solving early-on using both the structured and object-oriented paradigms and, because of its hybrid nature, C++ is the only language suited to learning both of these paradigms. Since then, many institutions have made the switch from Pascal to C++ for just this reason, as well as the intense industry support for C++ language. As a result, this third edition continues to provide an introduction to both structured and object-oriented problem solving techniques using the C++ language. Of course, many improvements have been made based on using the text in numerous classrooms all over the world since 1994. As with earlier editions, the text starts from the beginning, assuming no previous knowledge of C, or any other programming language. This text is appropriate for any introductory programming (CS1 course using the C++ language as well as experienced programmers wanting an introduction to structured and object-oriented problem solving techniques using the C++ language"-- Book Preface.

Learning to Solve Problems

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Author :
Publisher : Routledge
ISBN 13 : 1136941886
Total Pages : 615 pages
Book Rating : 4.1/5 (369 download)

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Book Synopsis Learning to Solve Problems by : David H. Jonassen

Download or read book Learning to Solve Problems written by David H. Jonassen and published by Routledge. This book was released on 2010-09-13 with total page 615 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive, up-to-date look at problem solving research and practice over the last fifteen years. The first chapter describes differences in types of problems, individual differences among problem-solvers, as well as the domain and context within which a problem is being solved. Part one describes six kinds of problems and the methods required to solve them. Part two goes beyond traditional discussions of case design and introduces six different purposes or functions of cases, the building blocks of problem-solving learning environments. It also describes methods for constructing cases to support problem solving. Part three introduces a number of cognitive skills required for studying cases and solving problems. Finally, Part four describes several methods for assessing problem solving. Key features includes: Teaching Focus – The book is not merely a review of research. It also provides specific research-based advice on how to design problem-solving learning environments. Illustrative Cases – A rich array of cases illustrates how to build problem-solving learning environments. Part two introduces six different functions of cases and also describes the parameters of a case. Chapter Integration – Key theories and concepts are addressed across chapters and links to other chapters are made explicit. The idea is to show how different kinds of problems, cases, skills, and assessments are integrated. Author expertise – A prolific researcher and writer, the author has been researching and publishing books and articles on learning to solve problems for the past fifteen years. This book is appropriate for advanced courses in instructional design and technology, science education, applied cognitive psychology, thinking and reasoning, and educational psychology. Instructional designers, especially those involved in designing problem-based learning, as well as curriculum designers who seek new ways of structuring curriculum will find it an invaluable reference tool.

Encyclopedia of the Sciences of Learning

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Publisher : Springer Science & Business Media
ISBN 13 : 1441914277
Total Pages : 3643 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Encyclopedia of the Sciences of Learning by : Norbert M. Seel

Download or read book Encyclopedia of the Sciences of Learning written by Norbert M. Seel and published by Springer Science & Business Media. This book was released on 2011-10-05 with total page 3643 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past century, educational psychologists and researchers have posited many theories to explain how individuals learn, i.e. how they acquire, organize and deploy knowledge and skills. The 20th century can be considered the century of psychology on learning and related fields of interest (such as motivation, cognition, metacognition etc.) and it is fascinating to see the various mainstreams of learning, remembered and forgotten over the 20th century and note that basic assumptions of early theories survived several paradigm shifts of psychology and epistemology. Beyond folk psychology and its naïve theories of learning, psychological learning theories can be grouped into some basic categories, such as behaviorist learning theories, connectionist learning theories, cognitive learning theories, constructivist learning theories, and social learning theories. Learning theories are not limited to psychology and related fields of interest but rather we can find the topic of learning in various disciplines, such as philosophy and epistemology, education, information science, biology, and – as a result of the emergence of computer technologies – especially also in the field of computer sciences and artificial intelligence. As a consequence, machine learning struck a chord in the 1980s and became an important field of the learning sciences in general. As the learning sciences became more specialized and complex, the various fields of interest were widely spread and separated from each other; as a consequence, even presently, there is no comprehensive overview of the sciences of learning or the central theoretical concepts and vocabulary on which researchers rely. The Encyclopedia of the Sciences of Learning provides an up-to-date, broad and authoritative coverage of the specific terms mostly used in the sciences of learning and its related fields, including relevant areas of instruction, pedagogy, cognitive sciences, and especially machine learning and knowledge engineering. This modern compendium will be an indispensable source of information for scientists, educators, engineers, and technical staff active in all fields of learning. More specifically, the Encyclopedia provides fast access to the most relevant theoretical terms provides up-to-date, broad and authoritative coverage of the most important theories within the various fields of the learning sciences and adjacent sciences and communication technologies; supplies clear and precise explanations of the theoretical terms, cross-references to related entries and up-to-date references to important research and publications. The Encyclopedia also contains biographical entries of individuals who have substantially contributed to the sciences of learning; the entries are written by a distinguished panel of researchers in the various fields of the learning sciences.

The McKinsey Way

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Publisher : McGraw Hill Professional
ISBN 13 : 0071368833
Total Pages : 236 pages
Book Rating : 4.0/5 (713 download)

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Book Synopsis The McKinsey Way by : Ethan M. Rasiel

Download or read book The McKinsey Way written by Ethan M. Rasiel and published by McGraw Hill Professional. This book was released on 1999-02-22 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place." --Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT. "Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brainstorming." --Paul H. Zipkin, Vice-Dean, The Fuqua School of Business It's been called "a breeding ground for gurus." McKinsey & Company is the gold-standard consulting firm whose alumni include titans such as "In Search of Excellence" author Tom Peters, Harvey Golub of American Express, and Japan's Kenichi Ohmae. When Fortune 100 corporations are stymied, it's the "McKinsey-ites" whom they call for help. In THE MCKINSEY WAY, former McKinsey associate Ethan Rasiel lifts the veil to show you how the secretive McKinsey works its magic, and helps you emulate the firm's well-honed practices in problem solving, communication, and management. He shows you how McKinsey-ites think about business problems and how they work at solving them, explaining the way McKinsey approaches every aspect of a task: How McKinsey recruits and molds its elite consultants; How to "sell without selling"; How to use facts, not fear them; Techniques to jump-start research and make brainstorming more productive; How to build and keep a team at the top its game; Powerful presentation methods, including the famous waterfall chart, rarely seen outside McKinsey; How to get ultimate "buy-in" to your findings; Survival tips for working in high-pressure organizations. Both a behind-the-scenes look at one of the most admired and secretive companies in the business world and a toolkit of problem-solving techniques without peer, THE MCKINSEY WAY is fascinating reading that empowers every business decision maker to become a better strategic player in any organization.

Inbound PR

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Publisher : John Wiley & Sons
ISBN 13 : 1119462274
Total Pages : 188 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Inbound PR by : Iliyana Stareva

Download or read book Inbound PR written by Iliyana Stareva and published by John Wiley & Sons. This book was released on 2018-04-16 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital era’s new consumer demands a new approach to PR Inbound PR is the handbook that can transform your agency’s business. Today’s customer is fundamentally different, and traditional PR strategies are falling by the wayside. Nobody wants to feel “marketed to;” we want to make our own choices based on our own research and experiences online. When problems arise, we demand answers on social media, directly engaging the company in front of a global audience. We are the most empowered, sophisticated customer base in the history of PR, and PR professionals must draw upon an enormous breadth of skills and techniques to serve their clients’ interests. Unfortunately, those efforts are becoming increasingly ephemeral and difficult to track using traditional metrics. This book merges content and measurement to give today’s PR agencies a new way to build brands, evaluate performance and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it’s the only way to sustainably grow your business and expand your reach while bolstering your effectiveness on any platform. This book shows you what you need to know, and gives you a clear framework for putting numbers to reputation. Build brand awareness without “marketing to” the audience Generate more, higher-quality customer or media leads Close the deal and nurture the customer or media relationship Track the ROI of each stage in the process Content is the name of the game now, and PR agencies must be able to prove their worth or risk being swept under with obsolete methods. Inbound PR provides critical guidance for PR growth in the digital era, complete with a practical framework for stimulating that growth.

Four Types of Problems

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Author :
Publisher :
ISBN 13 : 9781934109557
Total Pages : pages
Book Rating : 4.1/5 (95 download)

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Book Synopsis Four Types of Problems by : Arthur Smalley

Download or read book Four Types of Problems written by Arthur Smalley and published by . This book was released on 2018-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Cracked it!

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Publisher : Springer
ISBN 13 : 3319893750
Total Pages : 295 pages
Book Rating : 4.3/5 (198 download)

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Book Synopsis Cracked it! by : Bernard Garrette

Download or read book Cracked it! written by Bernard Garrette and published by Springer. This book was released on 2018-06-08 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Solving complex problems and selling their solutions is critical for personal and organizational success. For most of us, however, it doesn’t come naturally and we haven’t been taught how to do it well. Research shows a host of pitfalls trips us up when we try: We’re quick to believe we understand a situation and jump to a flawed solution. We seek to confirm our hypotheses and ignore conflicting evidence. We view challenges incompletely through the frameworks we know instead of with a fresh pair of eyes. And when we communicate our recommendations, we forget our reasoning isn’t obvious to our audience. How can we do it better? In Cracked It!, seasoned strategy professors and consultants Bernard Garrette, Corey Phelps and Olivier Sibony present a rigorous and practical four-step approach to overcome these pitfalls. Building on tried-and-tested (but rarely revealed) methods of top strategy consultants, research in cognitive psychology, and the latest advances in design thinking, they provide a step-by-step process and toolkit that will help readers tackle any challenging business problem. Using compelling stories and detailed case examples, the authors guide readers through each step in the process: from how to state, structure and then solve problems to how to sell the solutions. Written in an engaging style by a trio of experts with decades of experience researching, teaching and consulting on complex business problems, this book will be an indispensable manual for anyone interested in creating value by helping their organizations crack the problems that matter most.

Continuous Discovery Habits

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Publisher : Product Talk LLC
ISBN 13 : 1736633317
Total Pages : 201 pages
Book Rating : 4.7/5 (366 download)

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Book Synopsis Continuous Discovery Habits by : Teresa Torres

Download or read book Continuous Discovery Habits written by Teresa Torres and published by Product Talk LLC. This book was released on 2021-05-19 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you haven't had the good fortune to be coached by a strong leader or product coach, this book can help fill that gap and set you on the path to success." - Marty Cagan How do you know that you are making a product or service that your customers want? How do you ensure that you are improving it over time? How do you guarantee that your team is creating value for your customers in a way that creates value for your business? In this book, you'll learn a structured and sustainable approach to continuous discovery that will help you answer each of these questions, giving you the confidence to act while also preparing you to be wrong. You'll learn to balance action with doubt so that you can get started without being blindsided by what you don't get right. If you want to discover products that customers love-that also deliver business results-this book is for you.

Modeling with Technology

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Publisher : Prentice Hall
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.X/5 (4 download)

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Book Synopsis Modeling with Technology by : David H. Jonassen

Download or read book Modeling with Technology written by David H. Jonassen and published by Prentice Hall. This book was released on 2006 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Well-known for addressing the use of computers to foster critical-thinking and problem solving, this text was written to teach current and future teachers how to better engage learners more mindfully and meaningfully in the process of learning. Available now in it's Third Edition, it focuses on how to use technology to support meaningful learning through model building, providing powerful strategies for engaging, supporting, and assessing coonceptual change in learners.

The Nature of Expertise

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Publisher : Psychology Press
ISBN 13 : 131776028X
Total Pages : 471 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis The Nature of Expertise by : Michelene T.H. Chi

Download or read book The Nature of Expertise written by Michelene T.H. Chi and published by Psychology Press. This book was released on 2014-01-02 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due largely to developments made in artificial intelligence and cognitive psychology during the past two decades, expertise has become an important subject for scholarly investigations. The Nature of Expertise displays the variety of domains and human activities to which the study of expertise has been applied, and reflects growing attention on learning and the acquisition of expertise. Applying approaches influenced by such disciplines as cognitive psychology, artificial intelligence, and cognitive science, the contributors discuss those conditions that enhance and those that limit the development of high levels of cognitive skill.

Welcome Problems, Find Success

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Author :
Publisher : CRC Press
ISBN 13 : 1000449351
Total Pages : 141 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Welcome Problems, Find Success by : Kiyoshi "Nate" Furuta

Download or read book Welcome Problems, Find Success written by Kiyoshi "Nate" Furuta and published by CRC Press. This book was released on 2021-09-02 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, author Nate Furuta, former chair and CEO of Toyota Boshoku America Inc., shares the story of his decades of experience directly leading the establishment of Toyota cultures outside Japan. Furuta was the first Toyota employee on the ground at New United Motor Manufacturing Inc. (NUMMI), Toyota’s joint venture in California with General Motors, where he directly led the establishment of the most revolutionary labor-management agreement in the history of the US auto industry. In addition, Furuta was the first Toyota employee on the ground in Georgetown Kentucky at Toyota’s first full-scale, wholly owned manufacturing operation outside Japan, where he led (working directly with President Fujio Cho) the establishment of Toyota’s general management systems and culture there. This book tells the stories of establishing successful operations in those two iconic organizations as well as others. Furuta reveals details, both stories and process descriptions that only he can tell. He takes you along as he and others lead Toyota’s intense globalization from the early 1980s to recent days. He introduces you to the critical leaders in Toyota's history, such as Taiichi Ohno and Fujio Cho as well as Kenzo Tamai, the head of the company’s HRM function in the 1980s. This book is not about human-resource management (HRM) policies and procedures. It provides a deep dive into the way senior leaders embody deep awareness of HRM matters, developing and executing company strategy while at the same time developing organizational capability. The role of senior leaders isn’t just a matter of directing the company to achieve objectives; it is a matter of building the capability to achieve those objectives, consistently, and further developing capability as it executes. Key to this is to develop the awareness, attitude, capability, and practice of identifying problems as progress is made toward achieving objectives, which is, in fact, attained through steadily eliminating each problem as it arises. This becomes a self-reinforcing loop of the organization, tapping in to the essence of solving problems while simultaneously developing ever better problem-solving skills and better problem solvers. This loop propels an organization toward meeting its purpose while developing capability for capability development. Essentially, this book reveals Toyota’s general management systems from the firsthand experience of a Toyota Japanese senior manager and describes, with stories and process examples, the attitude, behaviors, and systems needed to successfully establish and lead in a true Lean business environment.

Root Cause Analysis, Second Edition

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Author :
Publisher : Quality Press
ISBN 13 : 0873899822
Total Pages : 209 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Root Cause Analysis, Second Edition by : Duke Okes

Download or read book Root Cause Analysis, Second Edition written by Duke Okes and published by Quality Press. This book was released on 2019-02-06 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking. In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can’t find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M’s, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.