Strategies For Effective Customer Education

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Customer Education

Author : Adam Avramescu
Publisher : Independently Published
ISBN 13 : 9781791729882
Total Pages : 306 pages
Book Rating : 4.7/5 (298 download)

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Book Synopsis Customer Education by : Adam Avramescu

Download or read book Customer Education written by Adam Avramescu and published by Independently Published. This book was released on 2019-01-10 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's software companies can't afford to be passive with their customers. As software moves to the web and becomes more consumerized, software companies can only grow if their current customers renew and grow over time. Otherwise those customers will leave, creating a "leaky bucket" of revenue.So, what are smart, innovative companies doing before they end up with severe churn problems? Forward-thinking companies invest in Customer Education early as a way to drive customer growth and maximize lifetime value in a scalable way. Over time, this function has the potential to differentiate a company in the market.Consider this book a survival guide to investing in a Customer Education function, including: -How to drive a Customer Education strategy across your customer lifecycle-Tips for creating killer content that will actually lead to customer performance-What tools to implement as part of your technology stack-Measurement strategies for improving your content and showing ROI-And more...

Connected Strategy

Author : Nicolaj Siggelkow
Publisher : Harvard Business Press
ISBN 13 : 1633697010
Total Pages : 158 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Connected Strategy by : Nicolaj Siggelkow

Download or read book Connected Strategy written by Nicolaj Siggelkow and published by Harvard Business Press. This book was released on 2019-04-30 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.

Strategies for Teaching Large Classes Effectively in Higher Education

Author : Jonathan Golding
Publisher :
ISBN 13 : 9781516572908
Total Pages : 268 pages
Book Rating : 4.5/5 (729 download)

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Book Synopsis Strategies for Teaching Large Classes Effectively in Higher Education by : Jonathan Golding

Download or read book Strategies for Teaching Large Classes Effectively in Higher Education written by Jonathan Golding and published by . This book was released on 2018-10-18 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategies for Teaching Large Classes Effectively in Higher Education helps educators effectively harness the power of the large class to support student learning. The book features advice from instructors across disciplines, results from the initiatives they've tried, and scholarship to support their claims. The text emphasizes the ideas that a large class represents an opportunity and scholarly teaching can occur in a class of any size. The book begins

Successful Strategies for Twice-Exceptional Students

Author : Kevin D. Besnoy
Publisher : PRUFROCK PRESS INC.
ISBN 13 : 1593631944
Total Pages : 90 pages
Book Rating : 4.5/5 (936 download)

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Book Synopsis Successful Strategies for Twice-Exceptional Students by : Kevin D. Besnoy

Download or read book Successful Strategies for Twice-Exceptional Students written by Kevin D. Besnoy and published by PRUFROCK PRESS INC.. This book was released on 2006 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes an in-depth look at the various learning disabilities and difficulties some gifted students face and strategies teachers can use to help these students succeed in the classroom. Educational Resource

Health Education

Author : Glen G. Gilbert
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763759295
Total Pages : 457 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Health Education by : Glen G. Gilbert

Download or read book Health Education written by Glen G. Gilbert and published by Jones & Bartlett Learning. This book was released on 2010-10-25 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: The skills necessary to plan and deliver efficient health education programs are fundamentally the same, whether it's in a classroom, workplace, hospital, or community. Health Education: Creating Strategies for School & Community Health, Third Edition provides the tools to make appropriate programming decisions based on the needs of the clients and the educational settings. It encourages the systematic development of sound, effective, and appropriate presentation methods and demonstrates the evolving state of health education. The philosophy presented in this text is based on the premise that the core of health education is the process of health education. It is a must-have resource for health education methods courses.

Managing E-learning

Author : Badrul Huda Khan
Publisher : IGI Global
ISBN 13 : 1591406366
Total Pages : 424 pages
Book Rating : 4.5/5 (914 download)

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Book Synopsis Managing E-learning by : Badrul Huda Khan

Download or read book Managing E-learning written by Badrul Huda Khan and published by IGI Global. This book was released on 2005-01-01 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides readers with a broad understanding of the emerging field of e-learning and also advises readers on the issues that are critical to the success of a meaningful e-learning environment"--Provided by publisher.

Active Learning Strategies in Higher Education

Author : Anastasia Misseyanni
Publisher : Emerald Group Publishing
ISBN 13 : 1787144887
Total Pages : 422 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis Active Learning Strategies in Higher Education by : Anastasia Misseyanni

Download or read book Active Learning Strategies in Higher Education written by Anastasia Misseyanni and published by Emerald Group Publishing. This book was released on 2018-04-06 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on selected best practices for effective active learning in Higher Education. Contributors present the epistemology of active learning along with specific case studies from different disciplines and countries. Discussing issues around ICTs, collaborative learning, experiential learning and other active learning strategies.

33 Simple Strategies for Faculty

Author : Lisa M. Nunn
Publisher : Rutgers University Press
ISBN 13 : 0813599490
Total Pages : 158 pages
Book Rating : 4.8/5 (135 download)

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Book Synopsis 33 Simple Strategies for Faculty by : Lisa M. Nunn

Download or read book 33 Simple Strategies for Faculty written by Lisa M. Nunn and published by Rutgers University Press. This book was released on 2018-10-12 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2020 Scholarly Contributions to Teaching and Learning Award from the American Sociological Association Many students struggle with the transition from high school to university life. This is especially true of first-generation college students, who are often unfamiliar with the norms and expectations of academia. College professors usually want to help, but many feel overwhelmed by the prospect of making extra time in their already hectic schedules to meet with these struggling students. 33 Simple Strategies for Faculty is a guidebook filled with practical solutions to this problem. It gives college faculty concrete exercises and tools they can use both inside and outside of the classroom to effectively bolster the academic success and wellbeing of their students. To devise these strategies, educational sociologist Lisa M. Nunn talked with a variety of first-year college students, learning what they find baffling and frustrating about their classes, as well as what they love about their professors’ teaching. Combining student perspectives with the latest research on bridging the academic achievement gap, she shows how professors can make a difference by spending as little as fifteen minutes a week helping their students acculturate to college life. Whether you are a new faculty member or a tenured professor, you are sure to find 33 Simple Strategies for Faculty to be an invaluable resource.

Outdoor Education

Author : Ken Gilbertson
Publisher : Human Kinetics
ISBN 13 : 149259122X
Total Pages : 282 pages
Book Rating : 4.4/5 (925 download)

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Book Synopsis Outdoor Education by : Ken Gilbertson

Download or read book Outdoor Education written by Ken Gilbertson and published by Human Kinetics. This book was released on 2022-04-13 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book helps educators who use the outdoors as a learning setting. It presents teaching methods for people who teach in schools, nature centers, adventure centers, camps, environmental learning centers, government agencies, and universities. These methods apply to many subject areas such as physical education, science education, environmental studies, and recreation"--

Learning Styles and Strategies for Management Students

Author : Carvalho, Luísa Cagica
Publisher : IGI Global
ISBN 13 : 1799821269
Total Pages : 306 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Learning Styles and Strategies for Management Students by : Carvalho, Luísa Cagica

Download or read book Learning Styles and Strategies for Management Students written by Carvalho, Luísa Cagica and published by IGI Global. This book was released on 2020-03-27 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, globalization, advances in technology, greater access to information, and communication via social networks generate an explosion of knowledge and cause the working world to experience rapid change based on knowledge and continuous learning. The challenge for universities is to have a curriculum that prepares students for this digital world, but many characteristics of the school curriculum have been unchanged for decades. Consequently, student experiences can be very different from the experiences required by the labor market. In a learning environment, the desired results will not be achieved if several essential elements are not considered in the instructional teaching process, including learning style, age, and maturity level. Learning Styles and Strategies for Management Students is a critical scholarly resource that provides essential research on the growing recognition of the critical role of education through concepts and principles of styles and strategies of learning. Additionally, it explores key developments in the methodologies, strategies, and learning styles of students, mainly in management studies. Featuring an array of topics such as digital education, sustainability, and management, this book is ideal for academicians, researchers, administrators, curriculum designers, policymakers, practitioners, and students.

The Customer Education Playbook

Author : Daniel Quick
Publisher : John Wiley & Sons
ISBN 13 : 1119822513
Total Pages : 242 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis The Customer Education Playbook by : Daniel Quick

Download or read book The Customer Education Playbook written by Daniel Quick and published by John Wiley & Sons. This book was released on 2022-04-12 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand. In this book, you’ll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You’ll also: Learn why you should prioritize customer learning and invest in customer training and education Discover how to create a detailed customer success and retention plan that emphasizes delivered value Determine how to implement a learning strategy that maximizes and scales lifetime customer value Perfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul.

Handbook of Research on Future of Work and Education: Implications for Curriculum Delivery and Work Design

Author : Ramlall, Sunil
Publisher : IGI Global
ISBN 13 : 1799882772
Total Pages : 640 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Future of Work and Education: Implications for Curriculum Delivery and Work Design by : Ramlall, Sunil

Download or read book Handbook of Research on Future of Work and Education: Implications for Curriculum Delivery and Work Design written by Ramlall, Sunil and published by IGI Global. This book was released on 2021-10-08 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: Higher education has changed significantly over time. In particular, traditional face-to-face degrees are being revamped in a bid to ensure they stay relevant in the 21st century and are now offered online. The transition for many universities to online learning has been painful—only exacerbated by the COVID-19 pandemic, forcing many in-person students to join their virtual peers and professors to learn new technologies and techniques to educate. Moreover, work has also changed with little doubt as to the impact of digital communication, remote work, and societal change on the nature of work itself. There are arguments to be made for organizations to become more agile, flexible, entrepreneurial, and creative. As such, work and education are both traversing a path of immense changes, adapting to global trends and consumer preferences. The Handbook of Research on Future of Work and Education: Implications for Curriculum Delivery and Work Design is a comprehensive reference book that analyzes the realities of higher education today, strategies that ensure the success of academic institutions, and factors that lead to student success. In particular, the book addresses essentials of online learning, strategies to ensure the success of online degrees and courses, effective course development practices, key support mechanisms for students, and ensuring student success in online degree programs. Furthermore, the book addresses the future of work, preferences of employees, and how work can be re-designed to create further employee satisfaction, engagement, and increase productivity. In particular, the book covers insights that ensure that remote employees feel valued, included, and are being provided relevant support to thrive in their roles. Covering topics such as course development, motivating online learners, and virtual environments, this text is essential for academicians, faculty, researchers, and students globally.

Best Practices and Strategies for Career and Technical Education and Training

Author : Kinga N. Jacobson
Publisher : AuthorHouse
ISBN 13 : 1481706373
Total Pages : 167 pages
Book Rating : 4.4/5 (817 download)

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Book Synopsis Best Practices and Strategies for Career and Technical Education and Training by : Kinga N. Jacobson

Download or read book Best Practices and Strategies for Career and Technical Education and Training written by Kinga N. Jacobson and published by AuthorHouse. This book was released on 2013 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best Practices and Strategies for Career and Technical Education and Training is a reference guide for novice instructors. It contains a basic overview of the mission, goals and evolution of career and technical education and training as well as a practical guide of effective instructional and team practices and strategies. The book is intended for new educators and trainers interested in classroom management and leadership techniques to achieve instructional effectiveness.

The 160-Character Solution

Author : Benjamin L. Castleman
Publisher : JHU Press
ISBN 13 : 1421418754
Total Pages : 161 pages
Book Rating : 4.4/5 (214 download)

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Book Synopsis The 160-Character Solution by : Benjamin L. Castleman

Download or read book The 160-Character Solution written by Benjamin L. Castleman and published by JHU Press. This book was released on 2015-11-15 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fascinating study that brings the power of behavioral economics to how schools work, how students learn, and how we can help them succeed. For decades schools have invested substantial resources in boosting educational outcomes for disadvantaged students, but those investments have not always generated positive outcomes. Although many communities have expanded school choice, for example, families often choose to keep their children in failing schools. And while the federal government has increased the size of Pell Grants, many college-bound students who would be eligible for aid never apply. Then there is the troubling trend of “summer melt,” in which up to 40 percent of high school graduates who have been accepted to college, mostly from underserved communities, fail to show up for the fall semester. In The 160-Character Solution, Benjamin L. Castleman shows how insights from behavioral economics—the study of how social, cognitive, and emotional factors affect our decisions—can be leveraged to help students complete assignments, perform to their full potential on tests, and choose schools and colleges where they are well positioned for success. By employing behavioral strategies or “nudges,” Castleman shows, administrators, teachers, and parents can dramatically improve educational outcomes from preschool to college. Castleman applies the science of decision making to explain why inequalities persist at various stages in education and to identify innovative solutions to improve students’ academic achievement and attainment. By focusing on behavioral changes, Castleman demonstrates that small changes in how we ask questions, design applications, and tailor reminders can have remarkable impacts on student and school success.

Teaching Strategies for Health Education and Health Promotion

Author : Arlene Lowenstein
Publisher : Jones & Bartlett Publishers
ISBN 13 : 0763752274
Total Pages : 657 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Teaching Strategies for Health Education and Health Promotion by : Arlene Lowenstein

Download or read book Teaching Strategies for Health Education and Health Promotion written by Arlene Lowenstein and published by Jones & Bartlett Publishers. This book was released on 2009-10-07 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intended for a multidisciplinary team of providers, Teaching Strategies for Health Care and Health establishes a foundation of how, why, what, and when people of all ages learn and how learning can positively affect a patient, a family, and a diverse community’s ability to understand, manage, prevent and live well with their illness. Designed to give health professionals the tools they need to provide total patient care, this unique resource presents a foundation as well as a selection of tools and teaching methodologies to promote health and prevention of illness. Unique to this resource are experience driven case studies demonstrating both successful and unsuccessful cases, helping health care professionals identify best practices to preserve and repeat, as well as analyze why unsuccessful efforts might have failed and how those cases could be handled differently.

How to Sell Anything to Anybody

Author : Joe Girard
Publisher : Simon and Schuster
ISBN 13 : 0743273966
Total Pages : 196 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis How to Sell Anything to Anybody by : Joe Girard

Download or read book How to Sell Anything to Anybody written by Joe Girard and published by Simon and Schuster. This book was released on 2006-02-07 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.

Customer Success

Author : Nick Mehta
Publisher : John Wiley & Sons
ISBN 13 : 1119167965
Total Pages : 256 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Customer Success by : Nick Mehta

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.