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Author :
Publisher :
ISBN 13 :
Total Pages : 130 pages
Book Rating : 4.:/5 (319 download)
Download or read book State Agency Use of Customer Satisfaction Surveys written by and published by . This book was released on 1995 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : John J. Gargan
Publisher : CRC Press
ISBN 13 : 0824742036
Total Pages : 695 pages
Book Rating : 4.8/5 (247 download)
Download or read book Handbook of State Government Administration written by John J. Gargan and published by CRC Press. This book was released on 2020-01-27 with total page 695 pages. Available in PDF, EPUB and Kindle. Book excerpt: Devised to meet the ongoing challenge of identifying the skills and knowledge necessary for expanding the governing capacity of state and local authorities, this book discusses the fiscal consequences of get tough approaches to crime and presents more effective and less expensive policy options. Surveying the range of administrative and management practices employed by state governments, the editor and contributors explore the results of the governmental reform tradition, the impact of federalism and intergovernmental relations, and the effects of political culture on state government by focusing on economic development, welfare, corrections, and environmental programs and policies.
Author : Herb Asher
Publisher : CQ Press
ISBN 13 : 1483324079
Total Pages : 367 pages
Book Rating : 4.4/5 (833 download)
Download or read book Polling and the Public written by Herb Asher and published by CQ Press. This book was released on 2016-07-13 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: Polling and the Public helps readers become savvy consumers of public opinion polls, offering solid grounding on how the media cover them, their use in campaigns and elections, and their interpretation. This trusted, brief guide by Herb Asher also provides a non-technical explanation of the methodology of polling so that students become informed participants in political discourse. Fully updated with new data and scholarship, the Ninth Edition examines recent elections and the use and misuse of polls in campaigns, and delivers new coverage of web-based and smartphone polling.
Author : Teri Fulton
Publisher :
ISBN 13 :
Total Pages : 220 pages
Book Rating : 4.3/5 (555 download)
Download or read book WisDOT Customer Satisfaction Survey Results written by Teri Fulton and published by . This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Harry P. Hatry
Publisher : The Urban Insitute
ISBN 13 : 9780877666721
Total Pages : 148 pages
Book Rating : 4.6/5 (667 download)
Download or read book Customer Surveys for Agency Managers written by Harry P. Hatry and published by The Urban Insitute. This book was released on 1998 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838910211
Total Pages : 226 pages
Book Rating : 4.8/5 (389 download)
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1954 pages
Book Rating : 4.0/5 (3 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 1996: Justification of the budget estimates, Department of Commerce written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 1995 with total page 1954 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1700 pages
Book Rating : 4.0/5 (12 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 1999: Justification of the budget estimates, Department of Commerce written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 1998 with total page 1700 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : MaryAlice Stoner
Publisher :
ISBN 13 :
Total Pages : 16 pages
Book Rating : 4.:/5 (319 download)
Download or read book Measuring Customer Satisfaction written by MaryAlice Stoner and published by . This book was released on 1990 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1164 pages
Book Rating : 4.0/5 (7 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 2001 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 2000 with total page 1164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ron S. Kenett
Publisher : John Wiley & Sons
ISBN 13 : 0470971282
Total Pages : 533 pages
Book Rating : 4.4/5 (79 download)
Download or read book Modern Analysis of Customer Surveys written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2012-01-30 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.
Author : Warren S. Eller
Publisher : Routledge
ISBN 13 : 1351672002
Total Pages : 687 pages
Book Rating : 4.3/5 (516 download)
Download or read book Public Administration Research Methods written by Warren S. Eller and published by Routledge. This book was released on 2018-02-21 with total page 687 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best decisions made by public managers are based not on instinct, but on an informed understanding of what’s happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. Now in a thoughtfully revised second edition, this textbook shows students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions. Uniquely, Eller, Gerber, and Robinson present research methodologies through a series of real-life case studies, with each chapter exploring situations where a public manager can use research to answer specific questions, demonstrating how that research can inform future policy. Taking readers through the key concepts, from research design and sampling to interviews, survey data, and more statistical-based approaches, this new edition provides a complete guide to using research in the public and voluntary sectors. New to this edition: To better orient the student, the second edition is thematically arranged. Five sections, each with a short essay, provide not only previews of the content of each section, but more importantly guide the reader through how the concepts and techniques covered relate to real-world use and application. A new chapter on applied quantitative analyses has been added to offer coverage of several commonly-used and valuable analytic techniques for decision making for policy and management: benefit-cost analysis, risk assessment, and forecasting. The second edition is accompanied by online materials containing suggested course plans and sample syllabi, PowerPoint lecture slides, and student support materials to illustrate the application of key concepts and analytic techniques. Each chapter also includes discussion questions, class exercises, end of chapter review questions, and key vocabulary to provide students with a range of further tools to apply research principles to practical situations.
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1686 pages
Book Rating : 4.0/5 (12 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 1997: Justification of the budget estimates, Department of Commerce written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 1996 with total page 1686 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1892 pages
Book Rating : 4.0/5 (6 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 2000: Justification of the budget estimates, Department of Commerce written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 1999 with total page 1892 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.3/5 (121 download)
Download or read book Federal Register written by and published by . This book was released on 2014 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 2200 pages
Book Rating : 4.0/5 (12 download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 2005 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 2004 with total page 2200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 2068 pages
Book Rating : 4.F/5 ( download)
Download or read book Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies Appropriations for 1996 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies and published by . This book was released on 1995 with total page 2068 pages. Available in PDF, EPUB and Kindle. Book excerpt:
