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Specification Of Customer Satisfaction In Public Transport Service Contracts
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Book Synopsis Handbook of Innovation and Standards by : Richard Hawkins
Download or read book Handbook of Innovation and Standards written by Richard Hawkins and published by Edward Elgar Publishing. This book was released on 2017-08-25 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation and standardization might seem polar opposites, but over many years various scholars have noted close connections between the two. This Handbook assembles a broad range of thinking on this subject, with contributions from several disciplinary perspectives by over 30 leading scholars and experienced practitioners. Collectively, they summarize and synthesize the existing body of knowledge – theory and evidence – pertaining to standards and innovation, and provide insights into how this knowledge can be useful to scholars, industrial strategists, policy-makers and standards practitioners.
Author :European Conference of Ministers of Transport Publisher :OECD Publishing ISBN 13 :9282103498 Total Pages :547 pages Book Rating :4.2/5 (821 download)
Book Synopsis International Symposium on Theory and Practice in Transport Economics 50 Years of Transport Research Experience Gained and Major Challenges ahead.16th International Symposium on Theory and Practice in Transport Economics, Budapest, 29-31 October 2003 by : European Conference of Ministers of Transport
Download or read book International Symposium on Theory and Practice in Transport Economics 50 Years of Transport Research Experience Gained and Major Challenges ahead.16th International Symposium on Theory and Practice in Transport Economics, Budapest, 29-31 October 2003 written by European Conference of Ministers of Transport and published by OECD Publishing. This book was released on 2005-08-18 with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: These conference proceedings sketch a broad overview of transport economics research since the inception of the ECMT in 1953 and map out the directions for future work.
Book Synopsis Public Transport and its Users by : Hans-Liudger Dienel
Download or read book Public Transport and its Users written by Hans-Liudger Dienel and published by Routledge. This book was released on 2017-03-02 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
Book Synopsis The Routledge Handbook of Public Transport by : Corinne Mulley
Download or read book The Routledge Handbook of Public Transport written by Corinne Mulley and published by Taylor & Francis. This book was released on 2021-05-12 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Public Transport is a reference work of chapters providing in-depth examination of the current issues and future developments facing public transport. Chapters in this book are dedicated to specific key topics, identifying the challenges therein and pointing to emerging areas of research and concern. The content is written by an international group of expert contributors and is enhanced through contributions from practitioners to deliver a broader perspective. The Handbook deals with public transport policy context, modal settings, public transport environment, public transport delivery issues, smart card data for planning and the future of public transport. This comprehensive reference work will be a vital source for academics, researchers and transport practitioners in public transport management, transport policy and transport planning.
Download or read book Bus Transport written by David A. Hensher and published by Elsevier. This book was released on 2020-04-17 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bus Transport: Demand, Economics, Contracting, and Policy examines in one source the most critical and current research themes of public transport relevant to regulators, planners, operators, researchers and educators. It highlights the wider economic impacts of public transport and compares energy usage across all public transport modes. The book examines the evolving debate on Mobility as a Service (MaaS) and includes discussion of such themes as; public image issues, performance measurement and monitoring, contract procurement and design models, travel choice and demand, and global public transport reform. The book reflects the leading perspectives on the preservation and health of the bus sector, intending to move public transport reform forward.
Book Synopsis GB/T-2016, GB-2016 -- Chinese National Standard PDF-English, Catalog (year 2016) by : https://www.chinesestandard.net
Download or read book GB/T-2016, GB-2016 -- Chinese National Standard PDF-English, Catalog (year 2016) written by https://www.chinesestandard.net and published by https://www.chinesestandard.net. This book was released on 2020-06-06 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides the comprehensive list of Chinese National Standards - Category: GB, GB/T Series of year 2016.
Book Synopsis Proceedings of the 11th Toulon-Verona International Conference on Quality in Services by : Rocco Moliterni
Download or read book Proceedings of the 11th Toulon-Verona International Conference on Quality in Services written by Rocco Moliterni and published by Firenze University Press. This book was released on 2008 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.
Book Synopsis New Metropolitan Perspectives by : Francesco Calabrò
Download or read book New Metropolitan Perspectives written by Francesco Calabrò and published by Springer Nature. This book was released on 2022-08-24 with total page 2873 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book aims to face the challenge of post-COVID-19 dynamics toward green and digital transition, between metropolitan and return to villages’ perspectives. It presents a multi-disciplinary scientific debate on the new frontiers of strategic and spatial planning, economic programs and decision support tools, within the urban–rural areas networks and the metropolitan cities. The book focuses on six topics: inner and marginalized areas local development to re-balance territorial inequalities; knowledge and innovation ecosystem for urban regeneration and resilience; metropolitan cities and territorial dynamics; rules, governance, economy, society; green buildings, post-carbon city and ecosystem services; infrastructures and spatial information systems; cultural heritage: conservation, enhancement and management. In addition, the book hosts a Special Section: Rhegion United Nations 2020-2030. The book will benefit all researchers, practitioners and policymakers interested in the issues applied to metropolitan cities and marginal areas.
Book Synopsis Private Sector Participation in Light Rail-Light Metro Transit Initiatives by : Cledan Mandri-Perrott
Download or read book Private Sector Participation in Light Rail-Light Metro Transit Initiatives written by Cledan Mandri-Perrott and published by World Bank Publications. This book was released on 2010-01-21 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to help governments and public authorities to establish effective light rail-light metro transit (LRMT) systems, and focuses on use of Public Private Participation (PPP) arrangements. Rather than identify a single approach, we present options and discuss practical issues related to preparing and implementing new LRMT PPP schemes. The approach is focused on providing information that can be used to make informed decisions, adapted to local policy and objectives. The material presented is intended as a practical guide to developing LRMT PPPs in both developed and developing countries. This work endeavors to provide answers to readers questions regarding how to successfully incorporate private sector participation in LRMT with a lesser emphasis on why LRMT and the private sector may be beneficial. The primary focus of this text is guiding the reader from design through to project implementation. It starts from the premise that underlying transport policy decisions will have already been made and that LRMT has already been identified as the appropriate transport solution. We have included some limited discussion of policy and technical issues where these directly impact the LRMT PPP approach. The approach is presented in nine sections, and in preparing it the author drew on current international LRMT PPP experience, through a series of interviews and case studies. The sections covered are: 1. Urban Transport and Light Rail/Light Metro Transit (LRMT) 2. Selected Technical Aspects 3. Incorporating Private Sector Participation in LRMT Initiatives 4. Understanding and Allocating Risk 5. Specifications, Oversight and Performance Management 6. Funding and finance 7. Developing a PPP Agreement 8. Procurement 9. Conclusions and Recommendations
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215025739 Total Pages :284 pages Book Rating :4.0/5 (257 download)
Book Synopsis Integrated Transport by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book Integrated Transport written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2005-08-10 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrated Transport : The future of light rail and modern trams in the United Kingdom, tenth report of session 2004-05, Vol. 2: Oral and written Evidence
Book Synopsis IT Systems in Public Transport by : Gero Scholz
Download or read book IT Systems in Public Transport written by Gero Scholz and published by dpunkt.verlag. This book was released on 2016-08-24 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: At first glance, public transport in the majority of cities and regions around the world would not be considered high-tech by most passengers. However, when taking a closer look at the systems that are necessary to attract/retain passengers and ensure efficient operations, the importance of IT and the high-tech nature of the public transport sector becomes clear. Transport operators use advanced information technology products in order to plan, optimise and manage their fleets and staff. Sophisticated software systems support and drive these tasks. Furthermore, these systems are used to manage daily operations, which includes monitoring and dispatching of rolling stock and crew, providing passengers with realtime information, electronic ticketing and much more. As in many industries, public transport and associated IT standards vary around the world. Several operators have invested significantly in public transport, while others have a great deal of catching up to do. Strategic investments in public transport can significantly improve the quality of life in cities and regions. IT systems play a vital role in supporting this aim. Why write this book? For what purpose and for which audience? Above all, this book is intended for those who develop, implement and operate public transport IT systems. These readers need to be familiar with the software and understand public transport IT systems both at a high level and in detail. This is achieved through descriptions of public transport business processes and a detailed illustration of a comprehensive systems data model. Furthermore, the book was written for professors and students of transport and IT, at universities and other institutes of higher education. Finally, the book is intended for those in the public transport industry who use these systems and want, or need, to understand the systems in further detail.
Book Synopsis Management and Funding of Urban Public Transport by : Claude Jeanrenaud
Download or read book Management and Funding of Urban Public Transport written by Claude Jeanrenaud and published by Council of Europe. This book was released on 1999-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Planning and Transport Research and Computation (International) Co Publisher : ISBN 13 : Total Pages :440 pages Book Rating :4.3/5 (555 download)
Book Synopsis Transport Policy and Its Implementation by : Planning and Transport Research and Computation (International) Co
Download or read book Transport Policy and Its Implementation written by Planning and Transport Research and Computation (International) Co and published by . This book was released on 1996 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Great Britain: Parliament: House of Commons: Transport Committee Publisher :The Stationery Office ISBN 13 :9780215561176 Total Pages :216 pages Book Rating :4.5/5 (611 download)
Book Synopsis Bus services after the Spending Review by : Great Britain: Parliament: House of Commons: Transport Committee
Download or read book Bus services after the Spending Review written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2011-08-11 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Transport Committee reports that extensive cuts to rural, evening and weekend bus services are damaging the ability of many people - especially the old, young or disabled - to participate in employment, education or voluntary work and to access vital services such as healthcare and retail facilities. In a review of England's bus services (outside London) after the Spending Review, the Committee warns that even deeper cuts in bus services are likely in 2012-13, as local authorities struggle to deal with budgetary reductions, and calls for the concessionary travel scheme to be preserved so that the elderly and disabled continue to enjoy free bus travel. The Committee also concludes that the concessionary fares scheme was 'discriminatory' because it did not apply to most community transport providers - usually independent charities that provide transport such as dial-a-ride bus services. It calls on the Department for Transport to monitor the extent of service cutbacks made this year and to review service provision again after BSOG (Bus Service Operator Grant) grant cuts take effect in 2012 - 13 so that it can analyse and draw conclusions about the wider costs and benefits of its policy changes to the country as a whole. The Local Government Association should identify and disseminate information about good and bad practice in the delivery of cost effective, flexible services including community transport and/or area-based transport integration. And local authorities and commercial operators must consult more widely where services are being changed
Book Synopsis Miscellaneous Product Catalog. Translated English of Chinese Standard. (MT; MT/T; MTT) by : https://www.chinesestandard.net
Download or read book Miscellaneous Product Catalog. Translated English of Chinese Standard. (MT; MT/T; MTT) written by https://www.chinesestandard.net and published by https://www.chinesestandard.net. This book was released on 2018-01-01 with total page 1576 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides the comprehensive list of Chinese Industry Standards - Category: MT; MT/T; MTT.
Book Synopsis Textbook on Administrative Law by : Peter Leyland
Download or read book Textbook on Administrative Law written by Peter Leyland and published by Oxford University Press, USA. This book was released on 2013 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: The seventh edition of Textbook on Administrative Law continues to provide students with an accessible and stimulating guide to the subject. Practical in approach, the authors concentrate on fully analysing core topics, while at the same time setting them within a contextual and thematic framework.
Download or read book Quattro written by European Commission and published by . This book was released on 1998 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recoge : Table of contents -- Table of figures -- Partnership -- Executive summary -- Reading guide -- 1.Background and methodology of the study -- 2.Development of quality management in Europe -- 3.Quality measurement -- 4.Quality improvement tools.
