Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Download Special Issue Excellence Models Tqm And Performance full books in PDF, epub, and Kindle. Read online Special Issue Excellence Models Tqm And Performance ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author : Jens Jörn Dahlgaard
Publisher :
ISBN 13 :
Total Pages : 241 pages
Book Rating : 4.:/5 (839 download)
Download or read book Special Issue: Excellence Models, TQM and Performance written by Jens Jörn Dahlgaard and published by . This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Su Mi Dahlgaard-Park
Publisher : SAGE Publications
ISBN 13 : 1483346358
Total Pages : 992 pages
Book Rating : 4.4/5 (833 download)
Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Author : John S Oakland
Publisher : Routledge
ISBN 13 : 1136352589
Total Pages : 488 pages
Book Rating : 4.1/5 (363 download)
Download or read book TQM: Text with Cases written by John S Oakland and published by Routledge. This book was released on 2012-05-23 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Author : Gopal K. Kanji
Publisher : Routledge
ISBN 13 : 1134514816
Total Pages : 280 pages
Book Rating : 4.1/5 (345 download)
Download or read book Measuring Business Excellence written by Gopal K. Kanji and published by Routledge. This book was released on 2012-10-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Author : John S. Oakland
Publisher : Taylor & Francis
ISBN 13 : 1317202961
Total Pages : 557 pages
Book Rating : 4.3/5 (172 download)
Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Taylor & Francis. This book was released on 2020-07-08 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
Author :
Publisher :
ISBN 13 :
Total Pages : 149 pages
Book Rating : 4.:/5 (931 download)
Download or read book Special Issue: Challenging Our Mental Models for Organisational Excellence written by and published by . This book was released on 2013 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mark L. Blazey
Publisher : Quality Press
ISBN 13 : 163694003X
Total Pages : 699 pages
Book Rating : 4.6/5 (369 download)
Download or read book Insights to Performance Excellence 2021-2022 written by Mark L. Blazey and published by Quality Press. This book was released on 2021-03-29 with total page 699 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: • A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators • Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs • Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard • A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices • Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality Mark L. Blazey has retired from more than 26 years as president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Paul L. Grizzell is president of Core Values Partners, a perfor mance excellence consulting firm that helps organizations focus, align, and accelerate their improvement efforts through the use of the Baldrige Framework for Performance Excellence, the EFQM Model, the China Quality Award, and other integrated management systems.
Author : Mehran Nejati
Publisher : Universal-Publishers
ISBN 13 : 161233265X
Total Pages : 412 pages
Book Rating : 4.6/5 (123 download)
Download or read book Frontiers of Business, Management and Economics written by Mehran Nejati and published by Universal-Publishers. This book was released on 2013-06-05 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited book is a compilation of research studies conducted in the areas of business, management and economics. These cutting-edge articles will be of interest to researchers, academics, and business managers.
Author : John S. Oakland
Publisher : Routledge
ISBN 13 : 9780750689250
Total Pages : 480 pages
Book Rating : 4.6/5 (892 download)
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1996 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
Author : Mohamed Zairi
Publisher :
ISBN 13 : 9780954587918
Total Pages : 0 pages
Book Rating : 4.5/5 (879 download)
Download or read book Performance Excellence written by Mohamed Zairi and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Analysis of the criteria for performance measurement and improvement to achieve business excellence is given in various applications. The methodology regarding Six Sigma is examined for performance measurement and quality costing evaluated. Benchmarking and the balanced scorecard system are demonstrated Strategies for improvement by management and the use of the business excellence model are discussed. -- Product Description.
Author : Souraj Salah
Publisher : CRC Press
ISBN 13 : 1003861148
Total Pages : 345 pages
Book Rating : 4.0/5 (38 download)
Download or read book 77 Pillars of Quality and the Pursuit of Excellence written by Souraj Salah and published by CRC Press. This book was released on 2024-03-22 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a basic and practical guide for a manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority. It provides practitioners with a comprehensive understanding of the contemporary concepts of quality, guiding principles, and quality tools and techniques and on successfully implementing them. It helps enhance how practitioners perform their work and inspires them to strive for excellence. The book begins with an introduction and an overview of quality, followed by listing and explaining the selected 77 pillars (basic principles, concepts, and tools) of quality, grouped under the themes of quality, Six Sigma, and Lean Management. It examines the logical understanding of these pillars and how to implement them, providing practical examples and beneficial real case studies. The stories are based on the learning and practical experience of the author—a certified Lean Six Sigma Master Black Belt, a quality manager, and a university lecturer. This book benefits employees, partners, and customers of any organization, offering a great reference for practitioners and academics alike. It serves as a call to reflect on basic quality pillars first, before embarking on a quality improvement journey. It provides a solid foundation for managers and practitioners to exceed their customers’ expectations and excel in managing their business operations.
Author : Paolo Taticchi
Publisher : Springer Science & Business Media
ISBN 13 : 3642048005
Total Pages : 373 pages
Book Rating : 4.6/5 (42 download)
Download or read book Business Performance Measurement and Management written by Paolo Taticchi and published by Springer Science & Business Media. This book was released on 2010-01-22 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
Author : John S Oakland
Publisher : Routledge
ISBN 13 : 1136354328
Total Pages : 539 pages
Book Rating : 4.1/5 (363 download)
Download or read book Total Quality in the Construction Supply Chain written by John S Oakland and published by Routledge. This book was released on 2006-08-11 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation’s Performance, which should be measured on a “balanced scorecard”, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction. The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance. Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
Author : Mohamed Zairi
Publisher :
ISBN 13 : 9789948497356
Total Pages : 519 pages
Book Rating : 4.4/5 (973 download)
Download or read book Performance Excellence written by Mohamed Zairi and published by . This book was released on 2000 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : R. Setchi
Publisher : Lulu.com
ISBN 13 : 0956151663
Total Pages : 606 pages
Book Rating : 4.9/5 (561 download)
Download or read book Sustainable Design and Manufacturing 2014 Part 2 written by R. Setchi and published by Lulu.com. This book was released on with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : João Leitão
Publisher : Springer
ISBN 13 : 3319710141
Total Pages : 327 pages
Book Rating : 4.3/5 (197 download)
Download or read book Entrepreneurial, Innovative and Sustainable Ecosystems written by João Leitão and published by Springer. This book was released on 2018-01-12 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a multidimensional approach by providing a state of the art on EIS ecosystems, as well as structural and changing dynamics and its impact on citizens’ quality of life. It provides a set of international benchmarking case studies on good practices and initiatives aimed at creating and fostering EIS ecosystems. It shows how these international benchmarks can be replicated to foster the creation of entrepreneurial and innovative units and promote sustainable practices, under an open innovation paradigm, which conjoins the participation of both public and private stakeholders, using co-creation, transparency and participatory budget practices the jointly improve accountability and public management. This book is a true reference guide for scholars, policy makers and practitioners interested on entrepreneurship, public procurement, innovation and sustainability engaged in building EIS ecosystems, which can enhance citizens’ quality of life.
Author : Dr Paul Griffiths
Publisher : Academic Conferences International limited
ISBN 13 : 1912764776
Total Pages : pages
Book Rating : 4.9/5 (127 download)
Download or read book 16th European Conference on Management, Leadership and Governance written by Dr Paul Griffiths and published by Academic Conferences International limited. This book was released on 2020-10-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of contributors to the 16th European Conference on Management Leadership and Governance (ECMLG 2020) hosted by ACI and EM-Normandie Business School, Oxford, UK, UK on 26 – 27th October 2020. The Conference Chair Dr Paul Griffiths, EM-Normandie Business School, Metis Lab. Oxford, UK
