Services Promise A Complete Guide 2019 Edition

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This Promise of Change

Author : Jo Ann Allen Boyce
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1681198533
Total Pages : 321 pages
Book Rating : 4.6/5 (811 download)

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Book Synopsis This Promise of Change by : Jo Ann Allen Boyce

Download or read book This Promise of Change written by Jo Ann Allen Boyce and published by Bloomsbury Publishing USA. This book was released on 2019-01-08 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1956, one year before federal troops escorted the Little Rock 9 into Central High School, fourteen year old Jo Ann Allen was one of twelve African-American students who broke the color barrier and integrated Clinton High School in Tennessee. At first things went smoothly for the Clinton 12, but then outside agitators interfered, pitting the townspeople against one another. Uneasiness turned into anger, and even the Clinton Twelve themselves wondered if the easier thing to do would be to go back to their old school. Jo Ann--clear-eyed, practical, tolerant, and popular among both black and white students---found herself called on as the spokesperson of the group. But what about just being a regular teen? This is the heartbreaking and relatable story of her four months thrust into the national spotlight and as a trailblazer in history. Based on original research and interviews and featuring backmatter with archival materials and notes from the authors on the co-writing process.

Complete Guide to Human Resources and the Law, 2019 Edition

Author : Shilling
Publisher : Wolters Kluwer
ISBN 13 : 1454899948
Total Pages : 1830 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2019 Edition by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2019 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2018-09-14 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309

Complete Guide to Federal and State Garnishment, 2019 Edition (IL)

Author : Bryant
Publisher : Wolters Kluwer
ISBN 13 : 1454899921
Total Pages : 1290 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Complete Guide to Federal and State Garnishment, 2019 Edition (IL) by : Bryant

Download or read book Complete Guide to Federal and State Garnishment, 2019 Edition (IL) written by Bryant and published by Wolters Kluwer. This book was released on 2018-12-19 with total page 1290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255Â¿

The Daily Bible Promise Book®

Author : Compiled by Barbour Staff
Publisher : Barbour Publishing
ISBN 13 : 1683226771
Total Pages : 390 pages
Book Rating : 4.6/5 (832 download)

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Book Synopsis The Daily Bible Promise Book® by : Compiled by Barbour Staff

Download or read book The Daily Bible Promise Book® written by Compiled by Barbour Staff and published by Barbour Publishing. This book was released on 2018-04-01 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Encouraging Bible promises—every day of the year! The Daily Promise Book® is a great way for you to jump-start your daily Bible reading goals. Each day’s reading plan includes scripture references—passages from the Old Testament, New Testament, and Proverbs or Psalms. When you complete the entire year’s reading plan, you will have read the entire Bible! Each day also includes a Bible promise drawn from that day’s reading plan, as well as a short devotional thought about that promise, making daily scripture study even more personal and encouraging for readers of all ages.

Always True

Author : James MacDonald
Publisher : Moody Publishers
ISBN 13 : 0802477844
Total Pages : 178 pages
Book Rating : 4.8/5 (24 download)

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Book Synopsis Always True by : James MacDonald

Download or read book Always True written by James MacDonald and published by Moody Publishers. This book was released on 2011-01-01 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Follow bestselling author, speaker, and pastor James MacDonald as he delivers the biblical hope of God’s promises in the midst of life’s storms. 2 Peter 1:3 refers to certain portions of God’s Word as exceedingly great and precious promises. Great promises are ones that don’t fall apart during difficult times; they reveal hope in the midst of the storm. Precious promises are ones that we find strong enough to hold us up and resilient enough to get us through. God’s promises become exceedingly great and precious to us when nothing else will do. By way of digging into the theology of God’s Promises, Pastor James uncovers 5 major categories of promise in the Bible and the 5 areas about which God repeatedly makes promises. From what to do with fear and doubt to God’s goodness, help, and victory—the Bible has much to say about God’s presence in our difficulty. Last year, Pastor James released When Life is Hard to point you toward hope in the midst of trials. Now, Always True will point you to God’s promises, which are always true.

Audit and Accounting Guide

Author : AICPA
Publisher : John Wiley & Sons
ISBN 13 : 1948306557
Total Pages : 1070 pages
Book Rating : 4.9/5 (483 download)

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Book Synopsis Audit and Accounting Guide by : AICPA

Download or read book Audit and Accounting Guide written by AICPA and published by John Wiley & Sons. This book was released on 2019-03-18 with total page 1070 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASC 606, Revenue from Contracts with Customers, replaces almost all previously existing revenue recognition guidance, including industry-specific guidance. That means unprecedented changes, affecting virtually all industries and all size organizations. For preparers, this guide provides the comprehensive, reliable accounting implementation guidance you need to unravel the complexities of this new standard. For practitioners, it provides in-depth coverage of audit considerations, including controls, fraud, risk assessment, and planning and execution of the audit. Recent audit challenges are spotlighted to allow for planning in avoiding these new areas of concern. This guide includes 16 industry-specific chapters for the following industries: Aerospace and Defense, Airlines, Asset Management, Broker-Dealers, Construction Contractors, Depository Institutions, Gaming, Health Care, Hospitality, Insurance, Not-for-Profits, Oil and Gas, Power and Utility, Software, Telecommunications, and Timeshare.

Model Rules of Professional Conduct

Author : American Bar Association. House of Delegates
Publisher : American Bar Association
ISBN 13 : 9781590318737
Total Pages : 216 pages
Book Rating : 4.3/5 (187 download)

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Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates

Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1156 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Collaborating for English Learners

Author : Andrea Honigsfeld
Publisher : Corwin Press
ISBN 13 : 1544340060
Total Pages : 289 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Collaborating for English Learners by : Andrea Honigsfeld

Download or read book Collaborating for English Learners written by Andrea Honigsfeld and published by Corwin Press. This book was released on 2019-01-18 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looking for a silver bullet to accelerate EL achievement? There is none. But this, we promise: when EL specialists and general ed teachers pool their expertise, your ELs’ language development and content mastery will improve exponentially. Just ask the tens of thousands of Collaboration and Co-Teaching users and now, a new generation of educators, thanks to this all-new second edition: Collaborating for English Learners. Why this new edition? Because more than a decade of implementation has generated for Andrea Honigsfeld and Maria Dove new insight into what exemplary teacher collaboration looks like, which essential frameworks must be established, and how integrated approaches to ELD services benefit all stakeholders. Essentially a roadmap to the many different ways we can all work together, this second edition of Collaborating for English Learners features: All-new examples, case studies, illustrative video, and policy updates In-depth coverage of the full range of strategies and configurations for determining the best model to adopt Templates, planning guides, and other practical tools to put collaboration into practice Guidelines, self-assessments, and questionnaires for evaluating the strategies’ effectiveness By this time, the big benefits of teacher collaboration are well documented. Where teachers and schools struggle still is determining the best way to do so, especially when working with our ELs. That’s where Andrea Honigsfeld, Maria Dove, and their second edition of Collaborating for English Learners will prove absolutely indispensable. After all, there are no two better authorities.

A Lasting Promise

Author : Scott M. Stanley
Publisher : John Wiley & Sons
ISBN 13 : 1118672925
Total Pages : 359 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis A Lasting Promise by : Scott M. Stanley

Download or read book A Lasting Promise written by Scott M. Stanley and published by John Wiley & Sons. This book was released on 2014-01-07 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of the bestselling Christian guide to a happy marriage For more than fifteen years, Scott Stanley's A Lasting Promise has offered solutions to common problems—facing conflicts, problem solving, improving communication, and dealing with core issues—within a Christian framework. Thoroughly revised and updated, this new edition is filled with sacred teachings of scripture, the latest research on marriage, and clear examples from the lives of couples. The book's strategies are designed to help couples improve communication, understand commitment, bring more fun into their relationship, and enhance their sex lives. Lead author Scott Stanley is co-director of the Center for Marital and Family Studies at the University of Denver and coauthor of Fighting for Your Marriage, which has sold more than a million copies. Offers reflections on how to enhance anyone's marriage over the long term and avoid divorce Covers recent cultural shifts, such as dealing with the endless technological distraction and issues with social networking New themes include the chemistry of love, the life-long implications of having bodies, and how to support one another emotionally Uses illustrative examples from couples’ lives and rich integration of insights from scripture This important book offers an invaluable resource for all couples who want to honor and preserve the holy sacrament of their union.

Strategic Customer Service

Author : John A. GOODMAN
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081441334X
Total Pages : 274 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Strategic Customer Service by : John A. GOODMAN

Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Gideon's Promise

Author : Jonathan Rapping
Publisher : Beacon Press
ISBN 13 : 0807064629
Total Pages : 250 pages
Book Rating : 4.8/5 (7 download)

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Book Synopsis Gideon's Promise by : Jonathan Rapping

Download or read book Gideon's Promise written by Jonathan Rapping and published by Beacon Press. This book was released on 2020-08-18 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: A blueprint for criminal justice reform that lays the foundation for how model public defense programs should work to end mass incarceration. Combining wisdom drawn from over a dozen years as a public defender and cutting-edge research in the fields of organizational and cultural psychology, Jonathan Rapping proposes a radical cultural shift to a “fiercely client-based ethos” driven by values-based recruitment training, awakening defenders to their role in upholding an unjust status quo, and a renewed pride in the essential role of moral lawyering in a democratic society. Public defenders represent over 80% of those who interact with the court system, a disproportionate number of whom are poor, non-white citizens who rely on them to navigate the law on their behalf. More often than not, even the most well-meaning of those defenders are over-worked, under-funded, and incentivized to put the interests of judges and politicians above those of their clients in a culture that beats the passion out of talented, driven advocates, and has led to an embarrassingly low standard of justice for those who depend on the promises of Gideon v. Wainwright. However, rather than arguing for a change in rules that govern the actions of lawyers, judges, and other advocates, Rapping proposes a radical cultural shift to a “fiercely client-based ethos” driven by values-based recruitment and training, awakening defenders to their role in upholding an unjust status quo, and a renewed pride in the essential role of moral lawyering in a democratic society. Through the story of founding Gideon’s Promise and anecdotes of his time as a defender and teacher, Rapping reanimates the possibility of public defenders serving as a radical bulwark against government oppression and a megaphone to amplify the voices of those they serve.

Recoding America

Author : Jennifer Pahlka
Publisher : Metropolitan Books
ISBN 13 : 1250266769
Total Pages : 221 pages
Book Rating : 4.2/5 (52 download)

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Book Synopsis Recoding America by : Jennifer Pahlka

Download or read book Recoding America written by Jennifer Pahlka and published by Metropolitan Books. This book was released on 2023-06-13 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of NPR's Best Books of 2023 Named one of Ezra Klein's "Books That Explain Where We Are in 2023," The New York Times Learn more about Jennifer Pahlka's work at recodingamerica.us. “The book I wish every policymaker would read.” —Ezra Klein, The New York Times A bold call to reexamine how our government operates—and sometimes fails to—from President Obama’s former deputy chief technology officer and the founder of Code for America Just when we most need our government to work—to decarbonize our infrastructure and economy, to help the vulnerable through a pandemic, to defend ourselves against global threats—it is faltering. Government at all levels has limped into the digital age, offering online services that can feel even more cumbersome than the paperwork that preceded them and widening the gap between the policy outcomes we intend and what we get. But it’s not more money or more tech we need. Government is hamstrung by a rigid, industrial-era culture, in which elites dictate policy from on high, disconnected from and too often disdainful of the details of implementation. Lofty goals morph unrecognizably as they cascade through a complex hierarchy. But there is an approach taking hold that keeps pace with today’s world and reclaims government for the people it is supposed to serve. Jennifer Pahlka shows why we must stop trying to move the government we have today onto new technology and instead consider what it would mean to truly recode American government.

Women's Work

Author : Young, Zoe
Publisher : Policy Press
ISBN 13 : 152920206X
Total Pages : 257 pages
Book Rating : 4.5/5 (292 download)

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Book Synopsis Women's Work by : Young, Zoe

Download or read book Women's Work written by Young, Zoe and published by Policy Press. This book was released on 2018-09-12 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shortlisted for the BSA Philip Abrams Memorial Prize 2019. What’s it really like to be a mother with a career working flexibly? Drawing on over 100 hours of interview data, this book is the first to go inside women’s work and family lives in a year of working flexibly. The private labours of going part-time, job sharing, and home working are brought to life with vivid personal stories. Taking a sociological and feminist perspective, it explores contemporary motherhood, work-life balance, emotional work in families, couples and housework, maternity transitions, interactions with employers, work design and workplace cultures, and employment policies. It concludes that there is an opportunity to make employment and family life work better together and offers unique insights from women’s lived experiences on how to do it.

A Comprehensive Guide to Railway Request Stops

Author : Anthony Hart
Publisher : Pen and Sword Transport
ISBN 13 : 1526781131
Total Pages : 330 pages
Book Rating : 4.5/5 (267 download)

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Book Synopsis A Comprehensive Guide to Railway Request Stops by : Anthony Hart

Download or read book A Comprehensive Guide to Railway Request Stops written by Anthony Hart and published by Pen and Sword Transport. This book was released on 2022-03-10 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rail By Request is an enthusiast’s personal story and tells how the author visited, photographed, and spent time at every request stop on mainland Britain. It also explains where his love of railways is rooted, why he began this odyssey and how it became a very different and important experience to him. Journeying across the whole railway map to capture these often ignored stops – not just for posterity, but for the journey. The lure of request stops and the practicalities of completing the journey to discover them, is the core of the story. Researching every request stop in Britain and planning how to get there and overcoming any difficulties, became a source of great satisfaction. Every stop is described and has at least one illustration. Some historical context to the stops is included, with current statistics. The story also shows how, he ticked off each stop, but unexpectedly found himself passing the time engaged in a form of railwayana mindfulness – allowing the world to rush past whilst being alive in the moment. It shows a calmer slower world does exist.

Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition

Author : Disha Experts
Publisher : Disha Publications
ISBN 13 : 9389645115
Total Pages : 601 pages
Book Rating : 4.3/5 (896 download)

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Book Synopsis Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition by : Disha Experts

Download or read book Comprehensive Guide to CMAT 2020 (Common Management Admission Test) with 3 Online Tests 3rd Edition written by Disha Experts and published by Disha Publications. This book was released on 2019-12-04 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Definitive Guide to AWS Application Integration

Author : Jyothi Prasad Buddha
Publisher : Apress
ISBN 13 : 1484254015
Total Pages : 363 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis The Definitive Guide to AWS Application Integration by : Jyothi Prasad Buddha

Download or read book The Definitive Guide to AWS Application Integration written by Jyothi Prasad Buddha and published by Apress. This book was released on 2019-12-17 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build reliable, asynchronous, and distributed applications using message queuing and task orchestration capabilities of Amazon Web Services (AWS) Application Integration. This book prepares you to build distributed applications and administrators, and manage queues, workflows, and state machines. You'll start by reviewing key AWS prerequisite services such as EC2, Lambda, S3, DynamoDB, CloudWatch, and IAM. Simple Queue Service (SQS) and SNS Simple Notification Service (SNS) are then covered to show how applications interact with each other in a reliable and resilient fashion. Next, workflow building with (Simple Workflow Service (SWF) for orchestration of tasks is explained and in the final chapter learn the techniques for building a state using Step Functions, Simple Workflow Service along with Flow Framework. The book illustrates all the concepts using numerous examples that work with SDK, CLI, and Console. Most of the code examples are in Java, followed by Python and JavaScript. What You Will LearnUnderstand the important prerequisites of AWS, such as EC2, Lambda, S3, and DynamoDB Work with SQS, SNS, and SWS functionsReview Step functions Who This Book Is For AWS developers and software developers proficient in Java, Python and JavaScript.