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Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom

Author : Brian Harding
Publisher : Aviva Publishing
ISBN 13 : 9781636181325
Total Pages : 240 pages
Book Rating : 4.1/5 (813 download)

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Book Synopsis Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom by : Brian Harding

Download or read book Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom written by Brian Harding and published by Aviva Publishing. This book was released on 2021-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.

Setting the Table

Author : Danny Meyer
Publisher : Harper Collins
ISBN 13 : 0061868248
Total Pages : 244 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Setting the Table by : Danny Meyer

Download or read book Setting the Table written by Danny Meyer and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

Strategic Marketing Management and Tactics in the Service Industry

Author : Sood, Tulika
Publisher : IGI Global
ISBN 13 : 1522524762
Total Pages : 393 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Strategic Marketing Management and Tactics in the Service Industry by : Sood, Tulika

Download or read book Strategic Marketing Management and Tactics in the Service Industry written by Sood, Tulika and published by IGI Global. This book was released on 2017-03-20 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.

Enhancing Customer Experience in the Service Industry

Author : Levent Altinay
Publisher : Cambridge Scholars Publishing
ISBN 13 : 144388619X
Total Pages : 281 pages
Book Rating : 4.4/5 (438 download)

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Book Synopsis Enhancing Customer Experience in the Service Industry by : Levent Altinay

Download or read book Enhancing Customer Experience in the Service Industry written by Levent Altinay and published by Cambridge Scholars Publishing. This book was released on 2015-11-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.

Service Business Costing

Author : Markus B. Baum
Publisher : Springer Science & Business Media
ISBN 13 : 3834944440
Total Pages : 124 pages
Book Rating : 4.8/5 (349 download)

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Book Synopsis Service Business Costing by : Markus B. Baum

Download or read book Service Business Costing written by Markus B. Baum and published by Springer Science & Business Media. This book was released on 2012-08-17 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own improvements. Markus B. Baum explores current theory and practice of value chain approaches and cost accounting to develop a costing approach with a suitable instrument for the allocation of fixed and overhead costs for a service firm. He describes the service business costing (SBC) approach. This hybrid-costing model has a hierarchical structure in terms of consolidation and allocates cost and revenues on the lowest hierarchical level possible to ensure that all costs and income are assigned to activities from which they originated.

At Your Service?

Author : Gaurav Nayyar
Publisher : World Bank Publications
ISBN 13 : 1464817103
Total Pages : 364 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis At Your Service? by : Gaurav Nayyar

Download or read book At Your Service? written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry

Author : Rozenes, Shai
Publisher : IGI Global
ISBN 13 : 1522520856
Total Pages : 507 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry by : Rozenes, Shai

Download or read book Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry written by Rozenes, Shai and published by IGI Global. This book was released on 2017-01-06 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: Value creation is a pivotal aspect of the modern business industry. By implementing these strategies into initiatives and processes, deeper alliances between customers and organizations can be established. The Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry is a comprehensive source of scholarly material on frameworks for the effective management of value co-creation in contemporary business contexts. Highlighting relevant perspectives across a range of topics, such as public relations, service-dominant logic, and consumer culture theory, this publication is ideally designed for professionals, researchers, graduate students, academics, and practitioners interested in emerging developments in the service industry.

Costing for the Service Industry

Author : Veda Malagatti
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527557952
Total Pages : 170 pages
Book Rating : 4.5/5 (275 download)

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Book Synopsis Costing for the Service Industry by : Veda Malagatti

Download or read book Costing for the Service Industry written by Veda Malagatti and published by Cambridge Scholars Publishing. This book was released on 2020-08-11 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: A significant and innovative feature of this textbook is its detailed insights into the use of costing methodology for practical implications. It will serve to foster the reader’s analytical and critical thinking skills, and it highlights both traditional and the most current practices of costing methodology using real examples drawn from the service industry. Its methodological focus will allow the reader to understand the introduction of relevant costs, their functions and their behavior towards uses and limitations of cost allocations.

Intelligent Enterprise

Author : James Brian Quinn
Publisher : Simon and Schuster
ISBN 13 : 1439105707
Total Pages : 473 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Intelligent Enterprise by : James Brian Quinn

Download or read book Intelligent Enterprise written by James Brian Quinn and published by Simon and Schuster. This book was released on 1992-09-14 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this penetrating study of how knowledge-based services and technology are revolutionizing the economy and every corporate strategy, James Brian Quinn argues that the successful companies of the 90's -- whether in manufacturing or services -- will derive their competitive edge not from ephemerally superior products but from a deep understanding of a few highly developed knowledge and service based "core competencies." Rarely will owning the largest raw materials resource, manufacturing plants, equipment bases, or integrated facilities provide a maintainable competitive edge for major companies. Such physical properties are too easily cloned or bypassed. From now on, Quinn documents, intelligent enterprises will derive sustainable advantage from knowledge and service based activities that leverage intellectual assets. They will increase value through technological sophistication, better knowledge bases, more creative customer responsiveness, and the unsurpassed management of human and intellectual capital that competitors cannot reproduce. Quinn analyzes the technological and economic forces that make such strategies essential. He shows in detail how to create and leverage knowledge and service based core competencies for maximum focus and effectiveness. Managers, Quinn asserts, must define each value-creating activity as a knowledge based service and determine whether or not they can perform that service -- be it research, design, inventory control, accounting, distribution, or advertising -- better than anyone else in the world. Using examples from companies such as Merck, Honda, Apple, Boeing, and Wal-Mart, Quinn describes how forward-looking companies can best perform needed analyses and implement strategies around selected core competencies. By eliminating or "outsourcing" less important functions to superior outside vendors, firms become more responsive, decentralized, and lean. They become the "intelligent enterprises" of the 1990s, leveraging human and capital resources much more than other firms. They may also take on radically new organizational forms, become "starburst," "inverted," "infinitely flat," or "spiders' web" configurations. By designing and benchmarking their knowledge and service based activities to be "best in world," managers can obliterate overhead costs, smash bureaucracies, motivate personnel, and create greater value for customers and shareholders alike.

The Service Economy

Author : Victor R. Fuchs
Publisher :
ISBN 13 :
Total Pages : 320 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The Service Economy by : Victor R. Fuchs

Download or read book The Service Economy written by Victor R. Fuchs and published by . This book was released on 1968 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Report on economic research on the growth of service sectors in the USA - covers hours of work in such industries, wages, input output, labour productivity, economic implications, employment, cyclical unemployment, etc., and includes case studies. References and statistical tables.

Services Industries and the Knowledge-based Economy

Author : Canada. Industry Canada
Publisher : University of Calgary Press
ISBN 13 : 1552381498
Total Pages : 634 pages
Book Rating : 4.5/5 (523 download)

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Book Synopsis Services Industries and the Knowledge-based Economy by : Canada. Industry Canada

Download or read book Services Industries and the Knowledge-based Economy written by Canada. Industry Canada and published by University of Calgary Press. This book was released on 2006 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services industries account for almost three-quarters of both gross domestic product and employment in Canada, a trend that Canada shares with other G-7 countries. Furthermore, the services sector has been responsible for most of Canada's employment creation and much of its productivity growth over the past decade and the sector's importance to the Canadian economy continues to increase. Thirty renowned experts contribute to this volume, which is aimed at better understanding the dynamics of Canadian services industries and identifying the types of policies most likely to improve their innovation and productivity performance.

How to Survive and Thrive in the Merchant Services Industry

Author :
Publisher : Survive & Thrive
ISBN 13 : 0974188409
Total Pages : 319 pages
Book Rating : 4.9/5 (741 download)

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Book Synopsis How to Survive and Thrive in the Merchant Services Industry by :

Download or read book How to Survive and Thrive in the Merchant Services Industry written by and published by Survive & Thrive. This book was released on 2003-06 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to guide on the Merchant Services industry. Indepth sales and marketing techniques to help outside sales people, ISOs, Financial Institutions gain success.

The Experience Economy

Author : B. Joseph Pine
Publisher : Harvard Business Press
ISBN 13 : 9780875848198
Total Pages : 276 pages
Book Rating : 4.8/5 (481 download)

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Book Synopsis The Experience Economy by : B. Joseph Pine

Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

Contact

Author : Donald M. Davidoff
Publisher : Pearson
ISBN 13 : 9780138089160
Total Pages : 0 pages
Book Rating : 4.0/5 (891 download)

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Book Synopsis Contact by : Donald M. Davidoff

Download or read book Contact written by Donald M. Davidoff and published by Pearson. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

Product Development For The Service Sector

Author : Robert G. Cooper
Publisher : Basic Books
ISBN 13 : 9780738201054
Total Pages : 288 pages
Book Rating : 4.2/5 (1 download)

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Book Synopsis Product Development For The Service Sector by : Robert G. Cooper

Download or read book Product Development For The Service Sector written by Robert G. Cooper and published by Basic Books. This book was released on 1999-10-22 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector—get close to the customer, offer multi-dimensional solutions, provide high-quality support. But in today's highly competitive and constantly changing marketplace, managers in service industries, such as banking, insurance, financial services, utilities, and retailing, can benefit enormously by thinking like manufacturers—employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. In Product Development for the Service Sector, product development experts Cooper and Edgett draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be successfully applied in any service industry.

Occupational Outlook Handbook

Author : United States. Bureau of Labor Statistics
Publisher :
ISBN 13 :
Total Pages : 740 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Occupational Outlook Handbook by : United States. Bureau of Labor Statistics

Download or read book Occupational Outlook Handbook written by United States. Bureau of Labor Statistics and published by . This book was released on 1957 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Role of Service in the Tourism & Hospitality Industry

Author : Ford Lumban Gaol
Publisher : CRC Press
ISBN 13 : 1315688522
Total Pages : 250 pages
Book Rating : 4.3/5 (156 download)

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Book Synopsis The Role of Service in the Tourism & Hospitality Industry by : Ford Lumban Gaol

Download or read book The Role of Service in the Tourism & Hospitality Industry written by Ford Lumban Gaol and published by CRC Press. This book was released on 2015-04-09 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair