Service Quality And Customer Satisfaction Of Electricity Distribution Company

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Service Quality and Customer Satisfaction of Electricity Distribution Company

Author : Shodiya Abideen
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Service Quality and Customer Satisfaction of Electricity Distribution Company by : Shodiya Abideen

Download or read book Service Quality and Customer Satisfaction of Electricity Distribution Company written by Shodiya Abideen and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examines the relationship between service quality and customer satisfaction in Ibadan Electricity Distribution Company. To achieve this, IBEDC customers residing in Ogun State were sampled to seek their opinion on their level of satisfaction with IBEDC's services. Survey research was employed which involved the distribution of questionnaires to customers. The questionnaire sought information based on the five SERVQUAL dimension of reliability, empathy, responsiveness, tangibles and assurance which were measured on a 7-point Likert scale. A total of 397 customers were surveyed with 19 SERVQUAL survey items and 3 customer satisfaction survey items. Data collected were analysed with the use of the arithmetic mean, standard deviation and Partial Least Squares Structural Equation Model (PLS-SEM) for testing the five hypotheses theorised in the study. From the study, it was established that the reliability of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's ability to perform the promised service dependably and accurately or delivering on its promises is very poor. The study established that the empathy of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's caring and provision of individualised attention to customers by their staff are very poor. It established that the responsiveness of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's willingness or readiness of staff to provide service is very poor. The study also established that the tangibles of IBEDC do not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC physical facilities (offices), staff appearance, materials associated to the service (transformers, wires etc. and equipment used to provide electricity are very old and obsolete. The finding from the study shows that the assurance of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's staff knowledge and courtesy to convey trust and confidence is very poor.

A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City

Download A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City PDF Online Free

Author : Ashok ShripadraoKurkoti
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9385640631
Total Pages : pages
Book Rating : 4.3/5 (856 download)

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Book Synopsis A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City by : Ashok ShripadraoKurkoti

Download or read book A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City written by Ashok ShripadraoKurkoti and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Quality Regulation in Electricity Distribution and Retail

Author : Elena Fumagalli
Publisher : Springer Science & Business Media
ISBN 13 : 3540734449
Total Pages : 159 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Service Quality Regulation in Electricity Distribution and Retail by : Elena Fumagalli

Download or read book Service Quality Regulation in Electricity Distribution and Retail written by Elena Fumagalli and published by Springer Science & Business Media. This book was released on 2007-09-26 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive, clear, and well-organized description of applied quality regulation in the electricity sector as it is today. It creates an essential bridge linking the theoretical aspects of service quality regulation with country-specific applied mechanisms. As a special feature, the book offers a survey of the most innovative regulatory mechanisms under proposal, in test stages, or in effect in European countries.

Assessment of Customer Service Satisfaction of ECG Ashanti East Region

Author : Lionel Nettey
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783659307386
Total Pages : 92 pages
Book Rating : 4.3/5 (73 download)

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Book Synopsis Assessment of Customer Service Satisfaction of ECG Ashanti East Region by : Lionel Nettey

Download or read book Assessment of Customer Service Satisfaction of ECG Ashanti East Region written by Lionel Nettey and published by LAP Lambert Academic Publishing. This book was released on 2012 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is one of the ways to measure whether an organisation is performing or underperforming. Customers expect organizations to offer a product or service which gives them maximum value for money. Electricity Company of Ghana (ECG) has been subjected to incessant criticisms from the end users because of continuous power failures, incessant/unannounced power outages, poor meter reading, malfunction meters, transformer breakdowns and power rationing. Electricity Company of Ghana (ECG) in the quest to address this situation adopted the use of prepaid meters, improved distribution system, mobile sub stations and revamped customer service unit for better performance. As to whether this package is yielding result, this work sought to assess customer satisfaction level with ECG operations using service quality model. Findings revealed that ECG customers have high expectations for electricity service delivery, hence Electricity Company of Ghana (ECG) Ashanti East region needs to make conscious effort to improve the general service delivery.

Measuring Service Quality, Price and Overall Customer Satisfaction and Their Effect on Customer Retention and Referral in the Deregulated Electric Energy Industry

Download Measuring Service Quality, Price and Overall Customer Satisfaction and Their Effect on Customer Retention and Referral in the Deregulated Electric Energy Industry PDF Online Free

Author : Robert Kevin McClean
Publisher :
ISBN 13 :
Total Pages : 348 pages
Book Rating : 4.:/5 (527 download)

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Book Synopsis Measuring Service Quality, Price and Overall Customer Satisfaction and Their Effect on Customer Retention and Referral in the Deregulated Electric Energy Industry by : Robert Kevin McClean

Download or read book Measuring Service Quality, Price and Overall Customer Satisfaction and Their Effect on Customer Retention and Referral in the Deregulated Electric Energy Industry written by Robert Kevin McClean and published by . This book was released on 2003 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Quality in Electricity Distribution in Brazil

Author : alexandre marinho
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Service Quality in Electricity Distribution in Brazil by : alexandre marinho

Download or read book Service Quality in Electricity Distribution in Brazil written by alexandre marinho and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for service quality, that does not rely on traditional inputs and outputs but rather on quality indicators, builds on previous static applications in the context of telecommunications. The analysis considers undesirable technical indicators for quality as inputs and desirable consumer satisfaction indicators for quality as outputs in the efficiency frontier analysis. The bootstrap-corrected Malmquist indexes indicated service quality deterioration in 38.1 per cent, quality stagnation in 40.5 per cent and quality improvement only in 21.4 per cent of the cases. When one decomposes the Malmquist index, the evidence does not suggest relevant frontier shifts and indicates a dominant role for the catch-up effect. Finally, Malmquist indexes are regressed against variables that may portray heterogeneities, such as firm size, service area, density, ownership and regional dummies in terms of a well-known two-stage procedure. The mostly weak significance results reinforce the plausibility of the initial analysis.

Service Quality in Electricity Distribution in Brazil

Author : Alexandre Marinho
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Service Quality in Electricity Distribution in Brazil by : Alexandre Marinho

Download or read book Service Quality in Electricity Distribution in Brazil written by Alexandre Marinho and published by . This book was released on 2017 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for service-quality builds on previous static applications in the context of telecommunications as given by Façanha and Resende (2004), Resende and Façanha (2005) and Resende and Tupper (2009). The analysis treats undesirable technical indicators as inputs and desirable consumer satisfaction indicators as outputs. The bootstrap- corrected Malmquist indexes indicated that service quality is an important concern as the evidence respectively indicates quality deterioration in 38.1%, quality stagnation in 40.5% and quality improvement only in 21.4% of the cases. When one decomposes the Malmquist index, the evidence does not suggest relevant frontier shifts and indicates a dominant role for the catch-up effect.

AMA Handbook for Customer Satisfaction

Author : Alan F. Dutka
Publisher : N T C Business Books
ISBN 13 : 9780844235868
Total Pages : 244 pages
Book Rating : 4.2/5 (358 download)

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Book Synopsis AMA Handbook for Customer Satisfaction by : Alan F. Dutka

Download or read book AMA Handbook for Customer Satisfaction written by Alan F. Dutka and published by N T C Business Books. This book was released on 1995 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Customer Satisfaction towards Service Quality of Electrical Equipments

Author : E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran
Publisher : Archers & Elevators Publishing House
ISBN 13 : 9385640666
Total Pages : pages
Book Rating : 4.3/5 (856 download)

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Book Synopsis The Customer Satisfaction towards Service Quality of Electrical Equipments by : E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran

Download or read book The Customer Satisfaction towards Service Quality of Electrical Equipments written by E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Proceedings of 2nd International Conference on Artificial Intelligence: Advances and Applications

Author : Garima Mathur
Publisher : Springer Nature
ISBN 13 : 9811663327
Total Pages : 850 pages
Book Rating : 4.8/5 (116 download)

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Book Synopsis Proceedings of 2nd International Conference on Artificial Intelligence: Advances and Applications by : Garima Mathur

Download or read book Proceedings of 2nd International Conference on Artificial Intelligence: Advances and Applications written by Garima Mathur and published by Springer Nature. This book was released on 2022-02-14 with total page 850 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers outstanding research papers presented in the 2nd International Conference on Artificial Intelligence: Advances and Application (ICAIAA 2021), held in Poornima College of Engineering, Jaipur, India during 27-28 March 2021. This book covers research works carried out by various students such as bachelor, master and doctoral scholars, faculty and industry persons in the area of artificial intelligence, machine learning, deep learning applications in healthcare, agriculture, business, security, etc. It will also cover research in core concepts of computer networks, intelligent system design and deployment, real time systems, WSN, sensors and sensor nodes, SDN, NFV, etc.

Advances in Guidance, Navigation and Control

Author : Liang Yan
Publisher : Springer Nature
ISBN 13 : 981158155X
Total Pages : 5416 pages
Book Rating : 4.8/5 (115 download)

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Book Synopsis Advances in Guidance, Navigation and Control by : Liang Yan

Download or read book Advances in Guidance, Navigation and Control written by Liang Yan and published by Springer Nature. This book was released on 2021-11-12 with total page 5416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features the latest theoretical results and techniques in the field of guidance, navigation, and control (GNC) of vehicles and aircraft. It covers a range of topics, including, but not limited to, intelligent computing communication and control; new methods of navigation, estimation, and tracking; control of multiple moving objects; manned and autonomous unmanned systems; guidance, navigation, and control of miniature aircraft; and sensor systems for guidance, navigation, and control. Presenting recent advances in the form of illustrations, tables, and text, it also provides detailed information of a number of the studies, to offer readers insights for their own research. In addition, the book addresses fundamental concepts and studies in the development of GNC, making it a valuable resource for both beginners and researchers wanting to further their understanding of guidance, navigation, and control.

International Conference on Management and Engineering(CME 2014)

Author : Alex Kong
Publisher : DEStech Publications, Inc
ISBN 13 : 1605951749
Total Pages : 1908 pages
Book Rating : 4.6/5 (59 download)

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Book Synopsis International Conference on Management and Engineering(CME 2014) by : Alex Kong

Download or read book International Conference on Management and Engineering(CME 2014) written by Alex Kong and published by DEStech Publications, Inc. This book was released on 2014-06-02 with total page 1908 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim objective of CME 2014 is to provide a platform for researchers, engineers, academicians as well as industrial professionals from all over the world to present their research results and development activities in Information Management, Innovation Management, Project Management and Engineering. This conference provides opportunities for the delegates to exchange new ideas and application experiences face to face, to establish business or research relations and to find global partners for future collaboration. Submitted conference papers will be reviewed by technical committees of the Conference.

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Author : Rocco Moliterni
Publisher : Firenze University Press
ISBN 13 : 8884538556
Total Pages : 889 pages
Book Rating : 4.8/5 (845 download)

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Book Synopsis Proceedings of the 11th Toulon-Verona International Conference on Quality in Services by : Rocco Moliterni

Download or read book Proceedings of the 11th Toulon-Verona International Conference on Quality in Services written by Rocco Moliterni and published by Firenze University Press. This book was released on 2008 with total page 889 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

Electricity Reform Abroad and U.S. Investment

Author :
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Electricity Reform Abroad and U.S. Investment by :

Download or read book Electricity Reform Abroad and U.S. Investment written by and published by . This book was released on 1997 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management, Tourism and Smart Technologies

Author : Carlos Montenegro
Publisher : Springer Nature
ISBN 13 : 3031437330
Total Pages : 388 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Management, Tourism and Smart Technologies by : Carlos Montenegro

Download or read book Management, Tourism and Smart Technologies written by Carlos Montenegro and published by Springer Nature. This book was released on 2024-01-03 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents advances in the research of various entities in the world, which are working on the application of technology or management in tourism. Indeed, one of the sectors hardest hit by the pandemic was tourism, likewise one of the post-pandemic effects is the rapid recovery of the sector, but more importantly is the great innovation that has occurred in marketing strategies for tourism using technology and applying management strategies not only to be more profitable but to have the best customer satisfaction. The book is aimed at the general public that seeks to innovate, learn from lessons learned and establish a knowledge base in mechanisms that apply technology or management in tourism, with the aim of improving the experience of all those involved in the business chain. This compendium aims to share all those great experiences and researches in the areas of: Managements, Tourism, Marketing strategies in Management, Tourism and Technology, Technology, Applied Computer Science, Artificial Intelligence, Business Administration, Cloud Computing, Educational Management, Finance, Insurance and Services Management, Health Tourism, Human Resource Management, Information Systems Planning and Management, Information Technologies in Tourism, Internet Technology, Knowledge Management, Management of Supply Chain and Logistics, Marketing Innovation, Robotics, Strategic Management Innovation, Sustainability Management, Technical Economy Management, Technical Innovation and Management, Technology in Tourism and Tourist Experience, Tourism Industry and Ecology, Tourism Management, a total of 77 research projects and many spaces and relationships between researchers to collaborate in the advancement of science are presented.

Advances in Energy, Environment and Chemical Engineering Volume 1

Author : Ahmad Zuhairi Abdullah
Publisher : CRC Press
ISBN 13 : 1000837033
Total Pages : 848 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Advances in Energy, Environment and Chemical Engineering Volume 1 by : Ahmad Zuhairi Abdullah

Download or read book Advances in Energy, Environment and Chemical Engineering Volume 1 written by Ahmad Zuhairi Abdullah and published by CRC Press. This book was released on 2022-12-21 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in Energy, Environment and Chemical Engineering collects papers resulting from the conference on Energy, Environment and Chemical Engineering (AEECE 2022), Dali, China, 24-26 June, 2022. The primary goal is to promote research and developmental activities in energy technology, environment engineering and chemical engineering. Moreover, it aims to promote scientific information interchange between scholars from the top universities, business associations, research centers and high-tech enterprises working all around the world. The conference conducts in-depth exchanges and discussions on relevant topics such as energy engineering, environment technology and advanced chemical technology, aiming to provide an academic and technical communication platform for scholars and engineers engaged in scientific research and engineering practice in the field of saving technologies, environmental chemistry, clean production and so on. By sharing the research status of scientific research achievements and cutting-edge technologies, it helps scholars and engineers all over the world comprehend the academic development trend and broaden research ideas. So as to strengthen international academic research, academic topics exchange and discussion, and promote the industrialization cooperation of academic achievements.

Service Quality Regulation in Electricity Distribution and Retail

Author : Elena Fumagalli
Publisher : Springer
ISBN 13 : 9783642092510
Total Pages : 0 pages
Book Rating : 4.0/5 (925 download)

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Book Synopsis Service Quality Regulation in Electricity Distribution and Retail by : Elena Fumagalli

Download or read book Service Quality Regulation in Electricity Distribution and Retail written by Elena Fumagalli and published by Springer. This book was released on 2010-11-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive, clear, and well-organized description of applied quality regulation in the electricity sector as it is today. It creates an essential bridge linking the theoretical aspects of service quality regulation with country-specific applied mechanisms. As a special feature, the book offers a survey of the most innovative regulatory mechanisms under proposal, in test stages, or in effect in European countries.