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Service Productivity Management
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Book Synopsis Service Productivity Management by : H. David Sherman
Download or read book Service Productivity Management written by H. David Sherman and published by Springer Science & Business Media. This book was released on 2006-09-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Book Synopsis Managing Service Productivity by : Ali Emrouznejad
Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-07-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Book Synopsis Service Quality and Productivity Management by : Jochen Wirtz
Download or read book Service Quality and Productivity Management written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Book Synopsis Total Productivity Management (TPmgt) by : David J. Sumanth
Download or read book Total Productivity Management (TPmgt) written by David J. Sumanth and published by CRC Press. This book was released on 1997-10-27 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.
Author :H. David Sherman Publisher :Hamilton, Ont. : Society of Management Accountants of Canada ISBN 13 : Total Pages :148 pages Book Rating :4.3/5 ( download)
Book Synopsis Service Organization Productivity Management by : H. David Sherman
Download or read book Service Organization Productivity Management written by H. David Sherman and published by Hamilton, Ont. : Society of Management Accountants of Canada. This book was released on 1988 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Productivity Engineering and Management by : David J. Sumanth
Download or read book Productivity Engineering and Management written by David J. Sumanth and published by McGraw-Hill Companies. This book was released on 1984 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring and Improving Productivity in Services by : Faridah Djellal
Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Book Synopsis Productivity Management by : Prem Vrat
Download or read book Productivity Management written by Prem Vrat and published by Alpha Science Int'l Ltd.. This book was released on 1998 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.
Book Synopsis Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services by : Fabio Sartori Piran
Download or read book Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services written by Fabio Sartori Piran and published by CRC Press. This book was released on 2020-01-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Book Synopsis Productivity Management by : Joseph Prokopenko
Download or read book Productivity Management written by Joseph Prokopenko and published by International Labour Organization. This book was released on 1987 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers information on the most important areas in which productivity can be improved and on techniques field-tested in developing countries.
Book Synopsis Mind Management, Not Time Management by : David Kadavy
Download or read book Mind Management, Not Time Management written by David Kadavy and published by Kadavy, Inc.. This book was released on 2020-10-27 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 40,000 COPIES SOLD “An exhilarating but highly structured approach to the creative use of time. Kadavy’s approach is likely to spark a new evaluation of conventional time management. ” —Kirkus Reviews You have the TIME. Do you have the ENERGY? You’ve done everything you can to save time. Every productivity tip, every “life hack,” every time management technique. But the more time you save, the less time you have. The more overwhelmed, stressed, exhausted you feel. “Time management” is squeezing blood from a stone. Introducing a new approach to productivity. Instead of struggling to get more out of your time, start effortlessly getting more out of your mind. In Mind Management, Not Time Management, best-selling author David Kadavy shares the fruits of his decade-long deep dive into how to truly be productive in a constantly changing world. Quit your daily routine. Use the hidden patterns all around you as launchpads to skyrocket your productivity. Do in only five minutes what used to take all day. Let your “passive genius” do your best thinking when you’re not even thinking. “Writer’s block” is a myth. Learn a timeless lesson from the 19th century’s most underrated scientist. Wield all of the power of technology, with none of the distractions. An obscure but inexpensive gadget may be the shortcut to your superpowers. Keep going, even when chaos strikes. Tap into the unexpected to find your next Big Idea. Mind Management, Not Time Management isn’t your typical productivity book. It’s a gripping page-turner chronicling Kadavy’s global search for the keys to unlock the future of productivity. You’ll learn faster, make better decisions, and turn your best ideas into reality. Buy it today.
Book Synopsis Management Productivity Multipliers by : Gerald Kraines
Download or read book Management Productivity Multipliers written by Gerald Kraines and published by Red Wheel/Weiser. This book was released on 2021-01-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides a road map for establishing a high-performance culture and developing a pipeline of talent. This should be basic reading for all new managers." —Charles G. Tharp, executive vice president, HR Policy Association"Gerry Kraines is truly a global thought leader in the space of change management and aligning strategy." —Denis Turcotte, managing partner and COO, Private Equity Group, Brookfield Asset Management, Inc.Management Productivity Multipliers is your guide to being a better leader and to forging a stronger future in business.In his work consulting to major corporations for more than thirty years, Gerald Kraines consistently hears that 60–70 percent of business organizations' potential effectiveness goes unrealized. He shares how to engage, align, and develop employees in order to leverage and encourage optimal performance and long-lasting results.Filled with useful anecdotes and lively case studies, this book will help you increase your wisdom about colleagues, direct reports, and others, as well as yourself:•Develop powerful, yet straightforward strategies for leading people more effectively•Establish accountability leadership at every level of the organization that adds value•Define and implement managerial practices that will fully use people's potential•Drive organizational change and create a culture of adaptive readinessEliminate managerial abdication, bad hierarchy, and accountability gone awry in any organization. Business leaders who follow the principles in this book can multiply their chance of success and win back unrealized potential. Accountability, leadership, organizational alignment, and human resource systems are the building blocks for creating productive organizations. Kraines shares clear examples on how to get each of them right and properly integrated into a cohesive whole.
Book Synopsis Exploring Service Productivity by : Claudia Lehmann
Download or read book Exploring Service Productivity written by Claudia Lehmann and published by Springer. This book was released on 2018-07-23 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Book Synopsis Driving Networked Service Productivity by : Christofer F. Daiberl
Download or read book Driving Networked Service Productivity written by Christofer F. Daiberl and published by Springer Nature. This book was released on 2020-03-02 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Book Synopsis Increased Use of Productivity Management Can Help Control Government Costs by : United States. General Accounting Office
Download or read book Increased Use of Productivity Management Can Help Control Government Costs written by United States. General Accounting Office and published by . This book was released on 1983 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Attention Management by : Maura Thomas
Download or read book Attention Management written by Maura Thomas and published by Sourcebooks, Inc.. This book was released on 2019-09-09 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of feeling overwhelmed and scattered? Do you wish you could maximize your productivity and achieve success effortlessly? In Attention Management, productivity expert Maura Thomas unveils the ultimate guide to increasing your focus and harnessing your attention for peak performance. In this game-changing book, Thomas shares her practical mindfulness techniques to help you regain control over your attention and optimize your productivity. With a clear and systematic approach, she empowers you to effectively prioritize tasks, eliminate distractions, and enhance your ability to concentrate on what truly matters. Whether you're a student, professional, or entrepreneur, this book will equip you with the tools and knowledge to: Conquer information overload and regain mental clarity Cultivate laser-like focus amidst digital distractions Overcome procrastination and stay motivated Reduce stress and increase overall well-being Cultivate a healthy work-life balance Boost creativity and unlock your full potential A must-read business book for anyone seeking to transform their productivity and achieve lasting success!
Book Synopsis Productivity Management in Small Business by : Gregory Diercks
Download or read book Productivity Management in Small Business written by Gregory Diercks and published by . This book was released on 1983 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:
