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Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston
Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Book Synopsis Service And Operations Management by : Cengiz Haksever
Download or read book Service And Operations Management written by Cengiz Haksever and published by World Scientific Publishing Company. This book was released on 2017-12-26 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Author :Great Britain. Office of Government Commerce Publisher :The Stationery Office ISBN 13 :0113310463 Total Pages :278 pages Book Rating :4.1/5 (133 download)
Book Synopsis Service operation by : Great Britain. Office of Government Commerce
Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Book Synopsis Food and Beverage Service Operation by : Negi Jagmohan
Download or read book Food and Beverage Service Operation written by Negi Jagmohan and published by S. Chand Publishing. This book was released on with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Food and Beverage Service Operation
Book Synopsis Dietetic Service Operation Handbook by : Karen Kolasa
Download or read book Dietetic Service Operation Handbook written by Karen Kolasa and published by CRC Press. This book was released on 1994-03-28 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Approved by the Dietary Managers Association for 9 CEUs through September 1998! Here is a useful guide that helps both administrators and food service workers understand the daily functions of their dietary departments. Dietetic Service Operation Handbook enhances extended caregivers’knowledge of basic food service and clinical dietetics operations and serves as a functional tool they can use to initiate effective organization of dietetic services. It explains proper techniques and tips for everything from how to plan a menu and care for equipment to special adaptive eating devices and modifying texture for swallowing disorders. Packed with general and specific guidelines, this book also teaches food service employees how to allocate time more wisely, making them effective members of the interdisciplinary medical team--and saving their facility time and money as well. Administrators who wish to understand the functions of their dietary department so they can communicate more effectively with its staff will find this book a most useful resource, full of meaningful interpretations of routine tasks found in the daily operation of a food service. The author, registered with the American Dietetic Association, has prioritized the topics in the book to assist the systematic organization of any dietary department. Chapters cover both administrative and clinical topics, including food purchasing and production, the policy and procedure manual, quality assurance, current trends in geriatric nutrition, the effects of medicine on diet, enteral feeding, and documentation of the medical record. Dietetic Service Operation Handbook includes a wide variety of standardized recipes for the pureed diet, a resource list, handy calculations, and many useful forms for record-keeping which are compatible with OBRA laws. Beginning dietitians and dietary managers will find this book to be an extremely helpful and practical guide in their day-to-day work. Beginning or expert administrators and nursing directors will discover it improves their understanding of and communication with their food service operations.
Book Synopsis Service Operations Management, Second Edition by : David W. Parker
Download or read book Service Operations Management, Second Edition written by David W. Parker and published by Edward Elgar Publishing. This book was released on 2018-06-29 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Book Synopsis Managing Service Operations by : Bill Hollins
Download or read book Managing Service Operations written by Bill Hollins and published by SAGE. This book was released on 2006-09-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Book Synopsis ITIL® 2011 At a Glance by : John O. Long
Download or read book ITIL® 2011 At a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2012-07-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: "ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
Book Synopsis ITIL Version 3 at a Glance by : John O. Long
Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce
Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Book Synopsis Public Service Operations Management by : Zoe J. Radnor
Download or read book Public Service Operations Management written by Zoe J. Radnor and published by Routledge. This book was released on 2015-07-30 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-10-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Book Synopsis Metrics for Service Management: by : Jan Schilt
Download or read book Metrics for Service Management: written by Jan Schilt and published by Van Haren. This book was released on 2020-06-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Book Synopsis Rapid Portlet Development with WebSphere Portlet Factory by : David Bowley
Download or read book Rapid Portlet Development with WebSphere Portlet Factory written by David Bowley and published by Pearson Education. This book was released on 2008-09-11 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Step-by-Step Guide to Building World-Class Portlet Solutions—Fast! Portlet development traditionally has been difficult and time-consuming, requiring costly resources and specialized expertise in multiple technologies. IBM® WebSphere® Portlet Factory simplifies and accelerates portlet development, enabling developers to build world-class portlet solutions without in-depth knowledge of portal technology. Expert developer David Bowley walks you through several of today’s most common portlet development scenarios, demonstrating how to create powerful, robust portlets quickly and cost-effectively. Each walkthrough contains all the step-by-step instructions, detailed guidance, fast answers, and working sample code you need to get tangible results immediately. The best resource available on WebSphere Portlet Factory, this bookreflects Bowley’s unsurpassed experience constructing large enterprise portals. Bowley covers everything from back-end integration to user interface and AJAX techniques, helping you choose the right builder tool for each task, and define high-level instructions that generate superior code artifacts. His example projects are simple enough to understand easily, but sophisticated enough to be valuable in real-world development. This book will be indispensable to every developer who wants to succeed with WebSphere Portlet Factory, including Java™, J2EE™, and SOA developers at all levels of expertise, as well as Lotus® Notes® developers transitioning to WebSphere Portal. Coverage includes · Creating robust portlets: tips, tricks, shortcuts, and previously undocumented ‘gotchas’ · Incorporating Web services, Domino® views/forms, and SQL data sources into your portlets · Formatting information for more effective display · Adding UI controls, charts, validation, Java methods, and other capabilities · Displaying context-sensitive content · Using AJAX in your portlets · Communicating between portlets · Implementing error handling, logging, and security
Download or read book 5G Core Networks written by Stefan Rommer and published by Academic Press. This book was released on 2019-11-14 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: 5G Core Networks: Powering Digitalization provides an overview of the 5G Core network architecture, as well as giving descriptions of cloud technologies and the key concepts in the 3GPP rel-15/16 specifications. Written by the authors who are heavily involved in development of the 5G standards and who wrote the successful book on EPC and 4G Packet Networks, this book provides an authoritative reference on the technologies and standards of the 3GPP 5G Core network. Content includes: An overview of the 5G Core Architecture The Stand-Alone and Non-Stand-Alone Architectures Detailed presentation of 5G Core key concepts An overview of 5G Radio and Cloud technologies Learn The differences between the 5G Core network and previous core network generations How the interworking with previous network standards is defined Why certain functionality has been included and what is beyond the scope of 5G Core How the specifications relate to state-of-the-art web-scale concepts and virtualization technologies Details of the protocol and service descriptions Examples of network deployment options Provides a clear, concise and comprehensive view of 5GS/5GC Written by established experts in the 5GS/5GC standardization process, all of whom have extensive experience and understanding of its goals, history and vision Covers potential service and operator scenarios for each architecture Explains the Service Based Architecture, Network Slicing and support of Edge Computing, describing the benefits they will bring Explains what options and parts of the standards will initially be deployed in real networks, along with their migration paths
Book Synopsis ITIL V3 foundation handbook by : Office of Government Commerce
Download or read book ITIL V3 foundation handbook written by Office of Government Commerce and published by The Stationery Office. This book was released on 2009-06-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.
Book Synopsis Hospitality & Tourism by : Robert A. Brymer
Download or read book Hospitality & Tourism written by Robert A. Brymer and published by Kendall Hunt. This book was released on 2007 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: CD-ROM contains files that correspond to each chapter of the book. These files include keywords with definitions, related websites, review questions and slides that highlight the key points.
