Service Management Tools A Complete Guide 2019 Edition

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Software Change and Configuration Management A Complete Guide - 2019 Edition

Author : Blokdyk, Gerardus
Publisher : Emereo
ISBN 13 : 0655593772
Total Pages : 327 pages
Book Rating : 4.6/5 (555 download)

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Book Synopsis Software Change and Configuration Management A Complete Guide - 2019 Edition by : Blokdyk, Gerardus

Download or read book Software Change and Configuration Management A Complete Guide - 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Practical Guide To World-Class IT Service Management

Author : Kevin J. Smith
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)

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Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT.

Author : DAVID. STATIONERY OFFICE. RUDD BICKET (COLIN.)
Publisher :
ISBN 13 : 9780113315482
Total Pages : pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT. by : DAVID. STATIONERY OFFICE. RUDD BICKET (COLIN.)

Download or read book ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT. written by DAVID. STATIONERY OFFICE. RUDD BICKET (COLIN.) and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Executive's Guide to IT Governance

Author : Robert R. Moeller
Publisher : John Wiley & Sons
ISBN 13 : 1118138619
Total Pages : 416 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Executive's Guide to IT Governance by : Robert R. Moeller

Download or read book Executive's Guide to IT Governance written by Robert R. Moeller and published by John Wiley & Sons. This book was released on 2013-02-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.

Project Management Tools and Techniques

Author : Deborah Sater Carstens
Publisher : CRC Press
ISBN 13 : 1466515635
Total Pages : 489 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Project Management Tools and Techniques by : Deborah Sater Carstens

Download or read book Project Management Tools and Techniques written by Deborah Sater Carstens and published by CRC Press. This book was released on 2016-04-19 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination of art and skill that results in the balancing of project objectives against restraints of time, budget, and quality, effective project management requires skill and experience as well as many tools and techniques. Project Management Tools and Techniques: A Practical Guide describes these tools and techniques and how to use them, givi

Making Sense of Change Management

Author : Esther Cameron
Publisher : Kogan Page Publishers
ISBN 13 : 9780749440879
Total Pages : 292 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Making Sense of Change Management by : Esther Cameron

Download or read book Making Sense of Change Management written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2004 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for academics and professionals alike, this book is an attempt to make change easier. It is aimed at anyone who wants to understand wy change happens, how it happens and what needs to be done to make change a welcome, rather than a dreaded concept.

Making Sense of Change Management

Author : Esther Cameron
Publisher : Kogan Page Publishers
ISBN 13 : 0749472596
Total Pages : 464 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Making Sense of Change Management by : Esther Cameron

Download or read book Making Sense of Change Management written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2015-03-03 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Mastering Windows Server 2019

Author : Jordan Krause
Publisher : Packt Publishing Ltd
ISBN 13 : 1789809584
Total Pages : 516 pages
Book Rating : 4.7/5 (898 download)

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Book Synopsis Mastering Windows Server 2019 by : Jordan Krause

Download or read book Mastering Windows Server 2019 written by Jordan Krause and published by Packt Publishing Ltd. This book was released on 2019-03-18 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of the bestselling guide to Mastering Windows Server, updated to Windows Server 2022 with improved security, better platform flexibility, new windows admin center, upgraded Hyper-V manager and hybrid cloud support Key Features Develop necessary skills to design and implement Microsoft Server 2019 in enterprise environment Provide support to your medium to large enterprise and leverage your experience in administering Microsoft Server 2019 Effectively administering Windows server 2019 with the help of practical examples Book DescriptionMastering Windows Server 2019 – Second Edition covers all of the essential information needed to implement and utilize this latest-and-greatest platform as the core of your data center computing needs. You will begin by installing and managing Windows Server 2019, and by clearing up common points of confusion surrounding the versions and licensing of this new product. Centralized management, monitoring, and configuration of servers is key to an efficient IT department, and you will discover multiple methods for quickly managing all of your servers from a single pane of glass. To this end, you will spend time inside Server Manager, PowerShell, and even the new Windows Admin Center, formerly known as Project Honolulu. Even though this book is focused on Windows Server 2019 LTSC, we will still discuss containers and Nano Server, which are more commonly related to the SAC channel of the server platform, for a well-rounded exposition of all aspects of using Windows Server in your environment. We also discuss the various remote access technologies available in this operating system, as well as guidelines for virtualizing your data center with Hyper-V. By the end of this book, you will have all the ammunition required to start planning for, implementing, and managing Windows.What you will learn Work with the updated Windows Server 2019 interface, including Server Core and Windows Admin Center Secure your network and data with new technologies in Windows Server 2019 Learn about containers and understand the appropriate situations to use Nano Server Discover new ways to integrate your data center with Microsoft Azure Harden your Windows Servers to help keep the bad guys out Virtualize your data center with Hyper-V Who this book is for If you are a System Administrator or an IT professional interested in designing and deploying Windows Server 2019 then this book is for you. Previous experience of Windows Server operating systems and familiarity with networking concepts is required.

Overtourism

Author : Martha Honey
Publisher : Island Press
ISBN 13 : 1642830763
Total Pages : 402 pages
Book Rating : 4.6/5 (428 download)

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Book Synopsis Overtourism by : Martha Honey

Download or read book Overtourism written by Martha Honey and published by Island Press. This book was released on 2021-05-27 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: COVID-19 put a temporary stop to the crisis of overtourism. Yet there is no question that travel will resume; the only question is, when it does, what will it look like? Overtourism: Lessons for a Better Future charts a path toward tourism that is truly sustainable, focusing on the triple bottom line of people, planet, and prosperity. This practical book examines the causes and effects of overtourism before turning to emerging management strategies. Visitor education, traffic planning, and redirection to lesser known sites are among the measures that can protect the economic benefit of tourism without overwhelming local communities. As tourism revives around the world, these innovations will guide government agencies, parks officials, site managers, civic groups, environmental NGOs, tourism operators, and others with a stake in protecting our most iconic places.

Program Evaluation Theory and Practice

Author : Donna M. Mertens
Publisher : Guilford Press
ISBN 13 : 1462503241
Total Pages : 642 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis Program Evaluation Theory and Practice by : Donna M. Mertens

Download or read book Program Evaluation Theory and Practice written by Donna M. Mertens and published by Guilford Press. This book was released on 2012-02-20 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: This engaging text takes an evenhanded approach to major theoretical paradigms in evaluation and builds a bridge from them to evaluation practice. Featuring helpful checklists, procedural steps, provocative questions that invite readers to explore their own theoretical assumptions, and practical exercises, the book provides concrete guidance for conducting large- and small-scale evaluations. Numerous sample studies—many with reflective commentary from the evaluators—reveal the process through which an evaluator incorporates a paradigm into an actual research project. The book shows how theory informs methodological choices (the specifics of planning, implementing, and using evaluations). It offers balanced coverage of quantitative, qualitative, and mixed methods approaches. Useful pedagogical features include: *Examples of large- and small-scale evaluations from multiple disciplines. *Beginning-of-chapter reflection questions that set the stage for the material covered. *"Extending your thinking" questions and practical activities that help readers apply particular theoretical paradigms in their own evaluation projects. *Relevant Web links, including pathways to more details about sampling, data collection, and analysis. *Boxes offering a closer look at key evaluation concepts and additional studies. *Checklists for readers to determine if they have followed recommended practice. *A companion website with resources for further learning.

Service Operations Management

Author : John McManus
Publisher : Bloomsbury Publishing
ISBN 13 : 1137609230
Total Pages : 318 pages
Book Rating : 4.1/5 (376 download)

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Book Synopsis Service Operations Management by : John McManus

Download or read book Service Operations Management written by John McManus and published by Bloomsbury Publishing. This book was released on 2019-10-12 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.

Software Project Management

Author : Moh’d A. Radaideh
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3111207617
Total Pages : 659 pages
Book Rating : 4.1/5 (112 download)

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Book Synopsis Software Project Management by : Moh’d A. Radaideh

Download or read book Software Project Management written by Moh’d A. Radaideh and published by Walter de Gruyter GmbH & Co KG. This book was released on 2023-12-18 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

The The Successful Software Manager

Author : Herman Fung
Publisher : Packt Publishing Ltd
ISBN 13 : 1789610982
Total Pages : 433 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis The The Successful Software Manager by : Herman Fung

Download or read book The The Successful Software Manager written by Herman Fung and published by Packt Publishing Ltd. This book was released on 2019-06-28 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: A developer's guide to successfully managing teams, customers, and software projects Key FeaturesA complete guide to managing developer teams, software projects, customers, and usersTransition successfully from a technical role to managementDevelop crucial skills to enhance your performance and advance your careerBook Description The Successful Software Manager is a comprehensive and practical guide to managing software developers, software customers, and the process of deciding what software needs to be built. It explains in detail how to develop a management mindset, lead a high-performing developer team, and meet all the expectations of a good manager. The book will help you whether you’ve chosen to pursue a career in management or have been asked to "act up" as a manager. Whether you’re a Development Manager, Product Manager, Team Leader, Solution Architect, or IT Director, this is your indispensable guide to all aspects of running your team and working within an organization and dealing with colleagues, customers, potential customers, and technologists, to ensure you build the product your organization needs. This book is the must-have authoritative guide to managing projects, managing people, and preparing yourself to be an effective manager. The intuitive real-life examples will act as a desk companion for any day-to-day challenge, and beyond that, Herman will show you how to prepare for the next stages and how to achieve career success. What you will learnDecide if moving to management is right for youDevelop the skills required for managementLead and manage successful software development projectsUnderstand the various roles in a technical team and how to manage themMotivate and mentor your teamDeliver successful training and presentationsLead the design process with storyboards and personas, and validate your solutionWho this book is for Development Managers, Product Managers, Team Leaders, Solution Architects, or IT Directors who want to effectively manage colleagues, customers, potential customers, and technologists.

Cloud Migration Handbook Vol. 1: A Practical Guide to Successful Cloud Adoption and Migration

Author : José Antonio Hernández
Publisher : Lulu.com
ISBN 13 : 1684709237
Total Pages : 280 pages
Book Rating : 4.6/5 (847 download)

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Book Synopsis Cloud Migration Handbook Vol. 1: A Practical Guide to Successful Cloud Adoption and Migration by : José Antonio Hernández

Download or read book Cloud Migration Handbook Vol. 1: A Practical Guide to Successful Cloud Adoption and Migration written by José Antonio Hernández and published by Lulu.com. This book was released on 2019-10-24 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers a practical approach for adopting and migrating on premises systems and applications to the Public Cloud. Based on a clear migration master plan, it helps companies and enterprises to be prepared for Cloud computing, what and how to successfully migrate or deploy systems on Cloud, preparing your IT organization with a sound Cloud Governance model, Security in the Cloud and how to reach the benefits of Cloud computing by automation and optimizing your cost and workloads.

Stakeholder Management and Social Responsibility

Author : Ovidiu Nicolescu
Publisher : Routledge
ISBN 13 : 1000511316
Total Pages : 218 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Stakeholder Management and Social Responsibility by : Ovidiu Nicolescu

Download or read book Stakeholder Management and Social Responsibility written by Ovidiu Nicolescu and published by Routledge. This book was released on 2021-12-24 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main objective of this book is to provide an innovative set of concepts and tools regarding company management, internal and external stakeholders and social responsibilities, reflecting the necessities and opportunities generated by the digital transformation, the transition to a knowledge-based economy, and the COVID-19 crisis. The book, based on a holistic vision and contextual approach of business, contributes to the development of company management and stakeholder and social responsibility theories and practices, being structured in 12 chapters. The original company management vision, approaches, and tools are based on three pillars: a new "manager–relevant stakeholder" rather than "manager–subordinate" managerial paradigm; a new type of company social responsibility rather than corporate social responsibility; and a new concept of company-relevant stakeholder rather than that of salient stakeholders. The book contains two innovative managerial mechanisms: the managerial synapse and company-relevant stakeholders-based management system able to help companies and stakeholders face successfully the challenges of digital transformation and the COVID-19 crisis and to generate greater organization functionality and performance. The book will be of interest to company managers and management specialists, management academics, consultants and researchers, and MBA students interested in a style of management with social responsibility at the forefront.

Evolution of Cross-Sector Cyber Intelligent Markets

Author : Lewis, Eugene J.
Publisher : IGI Global
ISBN 13 :
Total Pages : 497 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Evolution of Cross-Sector Cyber Intelligent Markets by : Lewis, Eugene J.

Download or read book Evolution of Cross-Sector Cyber Intelligent Markets written by Lewis, Eugene J. and published by IGI Global. This book was released on 2024-02-07 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's digital age, cyber threats have become an ever-increasing risk to businesses, governments, and individuals worldwide. The deep integration of technology into every facet of modern life has given rise to a complex and interconnected web of vulnerabilities. As a result, traditional, sector-specific approaches to cybersecurity have proven insufficient in the face of these sophisticated and relentless adversaries. The need for a transformative solution that transcends organizational silos and fosters cross-sector collaboration, information sharing, and intelligence-driven defense strategies is now more critical than ever. Evolution of Cross-Sector Cyber Intelligent Markets explores the changes occurring within the field of intelligent markets, noting a significant paradigm shift that redefines cybersecurity. Through engaging narratives, real-world examples, and in-depth analysis, the book illuminates the key principles and objectives driving this evolution, shedding light on innovative solutions and collaborative efforts aimed at securing our digital future.