Service Level Management System A Complete Guide 2020 Edition

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Implementing Service Level Objectives

Author : Alex Hidalgo
Publisher : O'Reilly Media
ISBN 13 : 1492076783
Total Pages : 404 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis Implementing Service Level Objectives by : Alex Hidalgo

Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by O'Reilly Media. This book was released on 2020-08-05 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users

The Complete Guide for CISA Examination Preparation

Author : Richard E. Cascarino
Publisher : CRC Press
ISBN 13 : 0429644213
Total Pages : 256 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis The Complete Guide for CISA Examination Preparation by : Richard E. Cascarino

Download or read book The Complete Guide for CISA Examination Preparation written by Richard E. Cascarino and published by CRC Press. This book was released on 2020-10-05 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives, in-depth explanations of each topic, and accurate practice questions. Each chapter includes exam tips that highlight key exam information, hands-on exercises, a summary that serves as a quick review, and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily, it also serves as an ideal on-the-job reference. Richard E. Cascarino, MBA, CIA, CISM, CFE, CRMA, is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa, Europe, the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa, was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA, and the Association of Certified Fraud Examiners, where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office, Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand, author of the book Internal Auditing: An Integrated Approach, now in its third edition. This book is extensively used as a university textbook worldwide. In addition, he is the author of the Auditor's Guide to IT Auditing, Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE, the Ultimate Resource.

Advances in Enterprise Technology Risk Assessment

Author : Gupta, Manish
Publisher : IGI Global
ISBN 13 :
Total Pages : 416 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Advances in Enterprise Technology Risk Assessment by : Gupta, Manish

Download or read book Advances in Enterprise Technology Risk Assessment written by Gupta, Manish and published by IGI Global. This book was released on 2024-10-07 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: As technology continues to evolve at an unprecedented pace, the field of auditing is also undergoing a significant transformation. Traditional practices are being challenged by the complexities of modern business environments and the integration of advanced technologies. This shift requires a new approach to risk assessment and auditing, one that can adapt to the changing landscape and address the emerging challenges of technology-driven organizations. Advances in Enterprise Technology Risk Assessment offers a comprehensive resource to meet this need. The book combines research-based insights with actionable strategies and covers a wide range of topics from the integration of unprecedented technologies to the impact of global events on auditing practices. By balancing both theoretical and practical perspectives, it provides a roadmap for navigating the intricacies of technology auditing and organizational resilience in the next era of risk assessment.

Standards for Management Systems

Author : Herfried Kohl
Publisher : Springer Nature
ISBN 13 : 3030358321
Total Pages : 819 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Standards for Management Systems by : Herfried Kohl

Download or read book Standards for Management Systems written by Herfried Kohl and published by Springer Nature. This book was released on 2020-02-19 with total page 819 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

IT Governance: Policies and Procedures, 2021 Edition

Author : Wallace, Webber
Publisher : Wolters Kluwer
ISBN 13 : 1543818552
Total Pages : 1524 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis IT Governance: Policies and Procedures, 2021 Edition by : Wallace, Webber

Download or read book IT Governance: Policies and Procedures, 2021 Edition written by Wallace, Webber and published by Wolters Kluwer. This book was released on 2020-11-06 with total page 1524 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of IT management is changing even more quickly than information technology itself. IT Governance Policies & Procedures, 2021 Edition, is an updated guide and decision-making reference that can help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. This valuable resource not only provides extensive sample policies, but also gives the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on IT governance, policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization. The 2021 Edition brings you the following changes: The chapter on Information Technology Infrastructure Library (ITIL) has been thoroughly revised to incorporate the recent launch of ITIL version 4. The sections on causes of employee burnout, as well as the potential pitfalls of poor recruiting practices, have been expanded. New material has been added to address the increased use of video conferencing for virtual workers, as well as the need to safeguard personal smartphones that store company information. Tips for developing a mobile device policy have been added. Additional pitfalls associated with end-user computing have been added. A new subsection regarding data storage guidelines for documents subject to data retention laws has been added. Additional tips regarding data management have been added. Appendix A has been updated to include data breach notification laws for Puerto Rico and the Virgin Islands, and also to reflect changes to Vermont's data breach notification laws. Data from recent surveys and reports has been added and updated in the Comment sections throughout. In addition, exhibits, sample policies, and worksheets are included in each chapter, which can also be accessed at WoltersKluwerLR.com/ITgovAppendices. You can copy these exhibits, sample policies, and worksheets and use them as a starting point for developing your own resources by making the necessary changes. Previous Edition: IT Governance: Policies & Procedures, 2020 Edition ISBN 9781543810998

CISA – Certified Information Systems Auditor Study Guide

Author : Hemang Doshi
Publisher : Packt Publishing Ltd
ISBN 13 : 183898531X
Total Pages : 580 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis CISA – Certified Information Systems Auditor Study Guide by : Hemang Doshi

Download or read book CISA – Certified Information Systems Auditor Study Guide written by Hemang Doshi and published by Packt Publishing Ltd. This book was released on 2020-08-21 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CISA study guide is for those interested in achieving CISA certification and provides complete coverage of ISACA's latest CISA Review Manual (2019) with practical examples and over 850 exam-oriented practice questions Key Features Book DescriptionAre you looking to prepare for the CISA exam and understand the roles and responsibilities of an information systems (IS) auditor? The CISA - Certified Information Systems Auditor Study Guide is here to help you get started with CISA exam prep. This book covers all the five CISA domains in detail to help you pass the exam. You’ll start by getting up and running with the practical aspects of an information systems audit. The book then shows you how to govern and manage IT, before getting you up to speed with acquiring information systems. As you progress, you’ll gain knowledge of information systems operations and understand how to maintain business resilience, which will help you tackle various real-world business problems. Finally, you’ll be able to assist your organization in effectively protecting and controlling information systems with IT audit standards. By the end of this CISA book, you'll not only have covered the essential concepts and techniques you need to know to pass the CISA certification exam but also have the ability to apply them in the real world.What you will learn Understand the information systems auditing process Get to grips with IT governance and management Gain knowledge of information systems acquisition Assist your organization in protecting and controlling information systems with IT audit standards Understand information systems operations and how to ensure business resilience Evaluate your organization’s security policies, standards, and procedures to meet its objectives Who this book is for This CISA exam study guide is designed for those with a non-technical background who are interested in achieving CISA certification and are currently employed or looking to gain employment in IT audit and security management positions.

Connected, Intelligent, Automated

Author : Nicole Radziwill
Publisher : Quality Press
ISBN 13 : 1951058003
Total Pages : 480 pages
Book Rating : 4.9/5 (51 download)

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Book Synopsis Connected, Intelligent, Automated by : Nicole Radziwill

Download or read book Connected, Intelligent, Automated written by Nicole Radziwill and published by Quality Press. This book was released on 2020-02-20 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice-exploring, implementing, and critically examining the quality and performance improvement aspects of what we now call Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for Quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming-and we can draw on the lessons from past work to mitigate the risks we face today. Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise. Chapter 1: Quality 4.0 and the Fourth Industrial Revolution Chapter 2: Connected Ecosystems Chapter 3: Intelligent Agents and Machine Learning Chapter 4: Automation: From Manual Labor to Autonomy Chapter 5: Quality 4.0 Use Cases Across Industries Chapter 6: From Algorithms to Advanced Analytics Chapter 7: Delivering Value and Impact Through Data Science Chapter 8: Data Quality and Data Management Chapter 9: Software Applications & Data Platforms Chapter 10: Blockchain Chapter 11: Performance Excellence Chapter 12: Environment, Health, Safety, Quality (EHSQ) and Cybersecurity Chapter 13: Voice of the Customer (VoC) Chapter 14: Elements of a Quality 4.0 Strategy Chapter 15: Playbook for Transformation

CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide

Author : Troy McMillan
Publisher : Pearson IT Certification
ISBN 13 : 0136747043
Total Pages : 1078 pages
Book Rating : 4.1/5 (367 download)

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Book Synopsis CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide by : Troy McMillan

Download or read book CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide written by Troy McMillan and published by Pearson IT Certification. This book was released on 2020-09-28 with total page 1078 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title and might not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam success with this Cert Guide from Pearson IT Certification, a leader in IT certification learning. Master the CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam topics: * Assess your knowledge with chapter-ending quizzes * Review key concepts with exam preparation tasks * Practice with realistic exam questions * Get practical guidance for next steps and more advanced certifications CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide is a best-of-breed exam study guide. Leading IT certification instructor Troy McMillan shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CompTIA Cybersecurity Analyst (CySA+) CS0-002 Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. The study guide helps you master all the topics on the CompTIA Cybersecurity Analyst (CySA+) CS0-002 exam, including * Vulnerability management activities * Implementing controls to mitigate attacks and software vulnerabilities * Security solutions for infrastructure management * Software and hardware assurance best practices * Understanding and applying the appropriate incident response * Applying security concepts in support of organizational risk mitigation

The Comprehensive Guide to Brewing

Author : Gabriela Basarová
Publisher : Fachverlag Hans Carl
ISBN 13 : 3418009247
Total Pages : 876 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The Comprehensive Guide to Brewing by : Gabriela Basarová

Download or read book The Comprehensive Guide to Brewing written by Gabriela Basarová and published by Fachverlag Hans Carl. This book was released on 2020-12-30 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Czech Republic is one of the motherlands of beer culture – beers of the pilsner brewing tradition and the aromatic Saaz hops are famous the world over. Brewing technicians and scientists from the Czech Republic have an excellent reputation and are constantly seeking an exchange and discussion of their research findings on the international scene. And the team of authors around Professor Basařová are all experienced technicians and scientists with a wealth of international experience. "The Comprehensive Guide to Brewing" is a unique groundwork for brewing technicians which deals with all subject areas, from the raw materials to packaging. It also conveys advanced knowledge of the fundamentals of brewing research. Compulsory reading for anyone who wishes to gain in-depth knowledge of brewing technology.

CCNP and CCIE Data Center Core DCCOR 350-601 Official Cert Guide

Author : Firas Ahmed
Publisher : Cisco Press
ISBN 13 : 0136555691
Total Pages : 1434 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis CCNP and CCIE Data Center Core DCCOR 350-601 Official Cert Guide by : Firas Ahmed

Download or read book CCNP and CCIE Data Center Core DCCOR 350-601 Official Cert Guide written by Firas Ahmed and published by Cisco Press. This book was released on 2020-03-06 with total page 1434 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Access to the personal video mentoring is available through product registration at Cisco Press; or see the instructions in the back pages of your eBook. Learn, prepare, and practice for CCNP/CCIE Data Center Core DCCOR 350-601 exam success with this Cert Guide from Cisco Press, a leader in IT certification learning and the only self-study resource approved by Cisco. · Master CCNP/CCIE Data Center Core DCCOR 350-601 exam topics · Assess your knowledge with chapter-ending quizzes · Review key concepts with exam preparation tasks · Learn from more than two hours of video mentoring CCNP and CCIE Data Center Core DCCOR 350-601 Official Cert Guide is a best-of-breed exam study guide. Expert authors Somit Maloo and Firas Ahmed share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test-preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. The book also contains more than two hours of personal video mentoring from the Pearson IT Certification Complete Video Course. Go to the back pages of your eBook for instructions on how to access the personal video mentoring content. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will help you succeed on the exam the first time. This official study guide helps you master all the topics on the CCNP/CCIE Data Center Core DCCOR 350-601 exam, including · Network · Compute · Storage Network · Automation · Security

Cloud Computing Security

Author : John R. Vacca
Publisher : CRC Press
ISBN 13 : 0429619642
Total Pages : 607 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Cloud Computing Security by : John R. Vacca

Download or read book Cloud Computing Security written by John R. Vacca and published by CRC Press. This book was released on 2020-11-05 with total page 607 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook offers a comprehensive overview of cloud computing security technology and implementation while exploring practical solutions to a wide range of cloud computing security issues. As more organizations use cloud computing and cloud providers for data operations, the need for proper security in these and other potentially vulnerable areas has become a global priority for organizations of all sizes. Research efforts from academia and industry as conducted and reported by experts in all aspects of security related to cloud computing are gathered within one reference guide. Features • Covers patching and configuration vulnerabilities of a cloud server • Evaluates methods for data encryption and long-term storage in a cloud server • Demonstrates how to verify identity using a certificate chain and how to detect inappropriate changes to data or system configurations John R. Vacca is an information technology consultant and internationally known author of more than 600 articles in the areas of advanced storage, computer security, and aerospace technology. John was also a configuration management specialist, computer specialist, and the computer security official (CSO) for NASA’s space station program (Freedom) and the International Space Station Program from 1988 until his 1995 retirement from NASA.

Research Handbook on Digital Trade

Author : David Collins
Publisher : Edward Elgar Publishing
ISBN 13 : 1800884958
Total Pages : 509 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis Research Handbook on Digital Trade by : David Collins

Download or read book Research Handbook on Digital Trade written by David Collins and published by Edward Elgar Publishing. This book was released on 2023-10-06 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Research Handbook analyzes the impact of the rapid growth of digital trade on businesses, consumers, and regulators. Leading experts provide theoretical and practical insight into how to manage the legal and policy challenges of the global digital economy.

Cloud Technologies

Author : Roger McHaney
Publisher : John Wiley & Sons
ISBN 13 : 1119769523
Total Pages : 292 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Cloud Technologies by : Roger McHaney

Download or read book Cloud Technologies written by Roger McHaney and published by John Wiley & Sons. This book was released on 2021-04-05 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLOUD TECHNOLOGIES Contains a variety of cloud computing technologies and explores how the cloud can enhance business operations Cloud Technologies offers an accessible guide to cloud-based systems and clearly explains how these technologies have changed the way organizations approach and implement their computing infrastructure. The author includes an overview of cloud computing and addresses business-related considerations such as service level agreements, elasticity, security, audits, and practical implementation issues. In addition, the book covers important topics such as automation, infrastructure as code, DevOps, orchestration, and edge computing. Cloud computing fundamentally changes the way organizations think about and implement IT infrastructure. Any manager without a firm grasp of basic cloud concepts is at a huge disadvantage in the modern world. Written for all levels of managers working in IT and other areas, the book explores cost savings and enhanced capabilities, as well as identifies different models for implementing cloud technologies and tackling cloud business concerns. This important book: Demonstrates a variety of cloud computing technologies and ways the cloud can enhance business operations Addresses data security concerns in cloud computing relevant to corporate data owners Shows ways the cloud can save money for a business Offers a companion website hosting PowerPoint slides Written for managers in the fields of business, IT and cloud computing, Cloud Technologies describes cloud computing concepts and related strategies and operations in accessible language.

Fuzzy Systems and Data Mining VI

Author : A.J. Tallón-Ballesteros
Publisher : IOS Press
ISBN 13 : 1643681354
Total Pages : 812 pages
Book Rating : 4.6/5 (436 download)

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Book Synopsis Fuzzy Systems and Data Mining VI by : A.J. Tallón-Ballesteros

Download or read book Fuzzy Systems and Data Mining VI written by A.J. Tallón-Ballesteros and published by IOS Press. This book was released on 2020-11-13 with total page 812 pages. Available in PDF, EPUB and Kindle. Book excerpt: The interdisciplinary field of fuzzy logic encompass applications in the electrical, industrial, chemical and engineering realms as well as in areas of management and environmental issues, while data mining covers new approaches to big data, massive data, and scalable, parallel and distributed algorithms. This book presents papers from the 6th International Conference on Fuzzy Systems and Data Mining (FSDM 2020). The conference was originally due to be held from 13-16 November 2020 in Xiamen, China, but was changed to an online conference held on the same dates due to ongoing restrictions connected with the COVID-19 pandemic. The annual FSDM conference provides a platform for knowledge exchange between international experts, researchers academics and delegates from industry. This year, the committee received 316 submissions, of which 76 papers were selected for inclusion in the conference; an acceptance rate of 24%. The conference covers four main areas: fuzzy theory; algorithms and systems, which includes topics like stability; foundations and control; and fuzzy applications, which are widely used and cover various types of processing as well as hardware and architecture for big data and time series. Providing a current overview of research and developments in fuzzy logic and data mining, the book will be of interest to all those working in the field of data science.

Cloud Service Management and Governance

Author : Enamul Haque
Publisher : Enel Publications
ISBN 13 : 1716788358
Total Pages : 293 pages
Book Rating : 4.7/5 (167 download)

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Book Synopsis Cloud Service Management and Governance by : Enamul Haque

Download or read book Cloud Service Management and Governance written by Enamul Haque and published by Enel Publications. This book was released on 2020-07-01 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to managing enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, and IT4IT – from conceptual service blueprint to the most efficient service operations. It gives facile explanations of the cloud service management reference architecture, IT value streams and service models. It has very easy-to-understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, and Robotic Process Automation, with a value-based approach. Comprehensive features include - Cloud Service Management Framework. - Transformation and Transition Planning actions for ITSM processes. - Value stream workflows with detailed explanations for the incident, problem, change management and other processes. - Detail KPIs for performance monitoring and continuous improvements. - A full setup manual of smart cloud governance for a better decision-making process. - Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities. - And many more have yet to see cloud capability-related facets to make your cloud service management successful and measurable.

ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087539789
Total Pages : 193 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon

Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

Data Privacy and Trust in Cloud Computing

Author : Theo Lynn
Publisher : Springer Nature
ISBN 13 : 3030546608
Total Pages : 149 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Data Privacy and Trust in Cloud Computing by : Theo Lynn

Download or read book Data Privacy and Trust in Cloud Computing written by Theo Lynn and published by Springer Nature. This book was released on 2020-10-13 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book brings together perspectives from multiple disciplines including psychology, law, IS, and computer science on data privacy and trust in the cloud. Cloud technology has fueled rapid, dramatic technological change, enabling a level of connectivity that has never been seen before in human history. However, this brave new world comes with problems. Several high-profile cases over the last few years have demonstrated cloud computing's uneasy relationship with data security and trust. This volume explores the numerous technological, process and regulatory solutions presented in academic literature as mechanisms for building trust in the cloud, including GDPR in Europe. The massive acceleration of digital adoption resulting from the COVID-19 pandemic is introducing new and significant security and privacy threats and concerns. Against this backdrop, this book provides a timely reference and organising framework for considering how we will assure privacy and build trust in such a hyper-connected digitally dependent world. This book presents a framework for assurance and accountability in the cloud and reviews the literature on trust, data privacy and protection, and ethics in cloud computing.