Service Desk Analyst Bootcamp

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Service Desk Analyst Bootcamp

Author : Rob Botwright
Publisher : Rob Botwright
ISBN 13 : 1839387424
Total Pages : 215 pages
Book Rating : 4.8/5 (393 download)

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Book Synopsis Service Desk Analyst Bootcamp by : Rob Botwright

Download or read book Service Desk Analyst Bootcamp written by Rob Botwright and published by Rob Botwright. This book was released on 101-01-01 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: 🚀 Introducing the ultimate guide to mastering the art of service desk management! 🖥️ 🔧 The "Service Desk Analyst Bootcamp" bundle is your go-to resource for mastering the maintenance, configuration, and installation of hardware and software systems. With four comprehensive books packed with essential knowledge and practical tips, you'll be equipped to tackle any challenge that comes your way. 📚 In Book 1 - "Service Desk Essentials: A Beginner's Guide to Hardware and Software Basics," you'll build a solid foundation in hardware and software fundamentals. From understanding hardware components to navigating operating systems, this book covers everything you need to know to get started in the world of IT support. 💡 Ready to take your troubleshooting skills to the next level? Book 2 - "Mastering Service Desk Troubleshooting: Configuring Software for Efficiency" is here to help. Learn how to identify and resolve common software issues, optimize performance, and troubleshoot compatibility problems like a pro. 🔍 Dive deeper into hardware maintenance and optimization with Book 3 - "Advanced Service Desk Techniques: Hardware Maintenance and Optimization." From hardware diagnostics to preventive maintenance, you'll discover expert strategies for keeping your systems running smoothly. 💻 And finally, in Book 4 - "Expert Service Desk Strategies: Installing and Managing Complex Software Systems," you'll learn how to tackle the most challenging tasks in software deployment and management. From deploying enterprise-level applications to managing complex configurations, you'll gain the skills you need to excel in your role. 👩‍💼 Whether you're just starting out in IT support or looking to level up your skills, the "Service Desk Analyst Bootcamp" bundle has you covered. Get your hands on this invaluable resource today and become the ultimate service desk analyst! 🌟

Service Desk Manager Bootcamp

Author : Rob Botwright
Publisher : Rob Botwright
ISBN 13 : 1839387459
Total Pages : 217 pages
Book Rating : 4.8/5 (393 download)

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Book Synopsis Service Desk Manager Bootcamp by : Rob Botwright

Download or read book Service Desk Manager Bootcamp written by Rob Botwright and published by Rob Botwright. This book was released on 101-01-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: 🚀 Welcome to the Service Desk Manager Bootcamp! 🚀 Are you ready to take your service desk management skills to the next level? Introducing our exclusive book bundle: "Service Desk Manager Bootcamp: ITIL 4 Standards, KPI & SLA Management." 📚 In this comprehensive bundle, you'll gain access to four essential books that cover everything you need to know to excel in service desk management: 📘 BOOK 1: Service Desk Essentials: A Beginner's Guide to ITIL 4 Standard Get started on the right foot with this beginner's guide to ITIL 4 Standard. Learn the core principles and practices of IT service management and align IT services with business objectives. 📘 BOOK 2: Mastering KPIs: Optimizing Service Desk Performance Unlock the secrets to optimizing service desk performance with this book. Discover how to identify, define, and track key performance indicators (KPIs) to enhance customer satisfaction and drive organizational success. 📘 BOOK 3: SLA Mastery: Advanced Strategies for Service Desk Managers Take your SLA management skills to the next level with advanced strategies and techniques. Learn how to negotiate, implement, and manage SLAs to ensure compliance and alignment with business objectives. 📘 BOOK 4: Beyond Basics: Expert Insights into Service Desk Management in the Digital Age Stay ahead of the curve with expert insights into service desk management in the digital age. Explore innovative approaches, emerging technologies, and best practices for delivering exceptional customer experiences. With over 3000 characters of expert guidance and practical strategies, this book bundle is your ticket to service desk excellence. Whether you're a beginner looking to build a strong foundation or an experienced manager seeking advanced techniques, the Service Desk Manager Bootcamp has something for everyone. Don't miss out on this opportunity to elevate your service desk management skills and drive organizational success. Get your hands on the Service Desk Manager Bootcamp book bundle today! 🌟

Help Desk Analyst Complete Certification Kit

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781742442846
Total Pages : 164 pages
Book Rating : 4.4/5 (428 download)

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Book Synopsis Help Desk Analyst Complete Certification Kit by : Ivanka Menken

Download or read book Help Desk Analyst Complete Certification Kit written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions. Learn how to: - Gain employment as a Help Desk Analyst - Handle difficult customer calls - Manage common IT support calls - Gather ideas and feedback from customers - Build loyalty and trust through the power of community At it's most essential, a help desk gives customers a place to address their questions, problems, issues with a company's product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer's negative experiences and turn them around. While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services. This book and certification is for any professional or company that's looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification. The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn't have to be complicated and cumbersome. Upon achieving your certification you'll be able to answer the following questions with confidence: - What are the most important things to consider when providing Help Desk support? - What are the industry-standard practices used to manage IT service delivery? - What skills are required to gain employment as a Help Desk analyst? - What are the recognized "best practices" for managing user requests and incidents? - What role can self-help play in supporting Help Desk services? - How do you calculate incident priority? - How effective is our existing reporting system? - What is required to automate the installation and configuration of the operating system? - What is missing in your Help Desk solution to help your business efficiently? - What does Customer Service mean to you? And many, many more.

New Horizons Sm

Author :
Publisher :
ISBN 13 : 9780619286620
Total Pages : pages
Book Rating : 4.2/5 (866 download)

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Book Synopsis New Horizons Sm by :

Download or read book New Horizons Sm written by and published by . This book was released on 2004-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Running an Effective Help Desk

Author : Barbara Czegel
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 472 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Running an Effective Help Desk by : Barbara Czegel

Download or read book Running an Effective Help Desk written by Barbara Czegel and published by John Wiley & Sons. This book was released on 1998-03-27 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel: * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects. On the companion website you'll find: * Real-life Web-based Help Desk examples * All the templates from the book in HTML and Word formats.

Help Desk Complete Certification Kit - Core Series for It

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781486460960
Total Pages : 94 pages
Book Rating : 4.4/5 (69 download)

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Book Synopsis Help Desk Complete Certification Kit - Core Series for It by : Ivanka Menken

Download or read book Help Desk Complete Certification Kit - Core Series for It written by Ivanka Menken and published by Emereo Publishing. This book was released on 2013-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the most popular customer service resource known as Help Desk. Evaluate the various forms of Help Desk communication methods and the obvious benefits a company receives from implementing Help Desk processes and technology. Become a valued member of your organization by learning how to effectively implement Help Desk processes into your department. A help desk is an implemented resource constructed to provide customers and clients with information, support, and guidance in relation to company services and products. Help desk support works toward troubleshooting customer problems and initiates this through various channels of communications including email, toll-free numbers, and live chat technology. A help desk provides a single point of contact for users to solve their problems, receive technical support, and obtain professional answers to their questions. This course would benefit managers who want to implement help desk resources to improve customer service, businesses exploring the various communication methods that can be used for help desk processes, and individuals who want to improve their customer service skills and build on help desk technician knowledge. This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Help Desk strategy toolbox. The industry is facing a bold, new world with the amazing developments of Help Desk, and the challenges and the opportunities this presents are unprecedented. The Help Desk Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Help Desk concepts and their practical application in any environment. The Art of Service's introductory Help Desk training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Help Desk. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Help Desk applications present. Take the next step: Get Certified The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Help Desk Complete Certification Kit course prepares you for Help Desk Certification. Why register? - Easy and affordable. - Learning about Help Desk technologies has never been more affordable. - Latest industry trends explained. - Acquire valuable skills and get updated about the industry's latest trends right here. Today. - Learn from the Experts. The Art of Service offers education about Help Desk and 300 other technologies by the industry's best. - Learn at your own pace. Find everything right here, when you need it, and from wherever you are. What will you learn? - Learn the important concepts, tools, methods and uses of Help Desk. - Learn about the benefits of implementing Help Desk strategies, practices, and processes in your work place. - Examine Help Desk auditing processes. - Review Help Desk software and technology. - Manage your customer relationships. Course Outline The topics covered in this course are: - An Overview of Help Desk - Customer Service and Product Support - Technical and Customer Support - Customer Experience - Customer Relationship Management - Help Desk Auditing - Help Desk Application/Software Contact Hours: The recommended minimum contact hours to pass the certification test is 18 hours. Delivery: The program combines present

A Guide to Customer Service Skills for the Service Desk Professional

Author : Donna Knapp
Publisher : Cengage Learning
ISBN 13 : 9780538748537
Total Pages : 400 pages
Book Rating : 4.7/5 (485 download)

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Book Synopsis A Guide to Customer Service Skills for the Service Desk Professional by : Donna Knapp

Download or read book A Guide to Customer Service Skills for the Service Desk Professional written by Donna Knapp and published by Cengage Learning. This book was released on 2012-07-19 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Worksight

Author :
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.:/5 (89 download)

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Book Synopsis Worksight by :

Download or read book Worksight written by and published by . This book was released on 1997 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Official CompTIA Security+ Self-Paced Study Guide (Exam SY0-601)

Author : CompTIA
Publisher :
ISBN 13 : 9781642743326
Total Pages : pages
Book Rating : 4.7/5 (433 download)

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Book Synopsis The Official CompTIA Security+ Self-Paced Study Guide (Exam SY0-601) by : CompTIA

Download or read book The Official CompTIA Security+ Self-Paced Study Guide (Exam SY0-601) written by CompTIA and published by . This book was released on 2020-11-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: CompTIA Security+ Study Guide (Exam SY0-601)

Powerful Python

Author : Aaron Maxwell
Publisher :
ISBN 13 : 9780692878972
Total Pages : 220 pages
Book Rating : 4.8/5 (789 download)

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Book Synopsis Powerful Python by : Aaron Maxwell

Download or read book Powerful Python written by Aaron Maxwell and published by . This book was released on 2017-05-07 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are many books for those new to Python, new to programming, or both. Powerful Python is different. Written for experienced developers like you, its carefully crafted chapters teach intermediate and advanced strategies, patterns, and tools for modern Python. Focused on Python 3, with full support for 2.7. DRM-free digital upgrade: powerfulpython.com/book-upgrade "Feels like Neo learning Jiu jitsu in the Matrix." - John Beauford (@johnbeauford) "I just wanted to let you know what an excellent book this is... I keep going back to your book to learn Python." - Fahad Qazi, London, UK "Thanks. Keep up the good work. Your chapter on decorators is the best I have seen on that topic." - Leon Tietz, Minnesota, USA "Powerful Python is already helping me get huge optimization gains." - Timothy Dobbins (@TmthyDobbins) "What have I found good and valuable about the book so far? Everything honestly. The clear explanations, solid code examples have really helped me advance as a Python coder... Thank you! It has really helped me grasp some advanced concepts that I felt were beyond my abilities." - Nick S., Colorado, USA For data scientists, back-end engineers, web developers, sysadmins, devops, QA testers and more. What's included: An unrelenting selective spotlight on what's most valuable and impactful to working, full-time, professional Python developers Well-researched, detailed, realistic code on almost every page, powerfully illustrating key points. Very little "toy code" How to use decorators to add rich features to functions and classes; untangle distinct, frustratingly intertwined concerns in your code; and build powerful, extensible software frameworks How to use Python in ways that incentivize other developers to use and re-use your code, again and again... amplifying the impact of the code you write, and boosting your reputation among your peers Powerfully and easily weave iterators and generators throughout your applications, making them massively scalable, highly performant, and far more readable and maintainable How to fully leverage Python's exception and error model... giving you a detailed understanding even experienced Pythonistas often lack, and putting some of the most powerfully Pythonic exception-handling patterns in your toolbox How "magic methods" imbue natural, readable, expressive syntax into your classes and objects... and how to "break the rules" to craft stunningly intuitive, compellingly reusable library interfaces Valuable and powerful design patterns, and how Python's special language features give you uniquely powerful implementations not possible in other languages Deep and detailed instruction on how to write practical, realistic unit tests... using test-driven development to easily get into a state of flow... where you find yourself implementing feature after feature, keeping your focus with ease for long periods of time How to rapidly set up effective logging for scripts, sprawling Python applications, and everything in between An enthusiastic and unapologetic focus on Python 3, and what makes it great... with full explanation and support for getting the same results with Python 2.7 More at PowerfulPython.com.

Computerworld

Author :
Publisher :
ISBN 13 :
Total Pages : 112 pages
Book Rating : 4./5 ( download)

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Book Synopsis Computerworld by :

Download or read book Computerworld written by and published by . This book was released on 1991-03-04 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

Learning Python

Author : Mark Lutz
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449355692
Total Pages : 1740 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Learning Python by : Mark Lutz

Download or read book Learning Python written by Mark Lutz and published by "O'Reilly Media, Inc.". This book was released on 2013-06-12 with total page 1740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get a comprehensive, in-depth introduction to the core Python language with this hands-on book. Based on author Mark Lutz’s popular training course, this updated fifth edition will help you quickly write efficient, high-quality code with Python. It’s an ideal way to begin, whether you’re new to programming or a professional developer versed in other languages. Complete with quizzes, exercises, and helpful illustrations, this easy-to-follow, self-paced tutorial gets you started with both Python 2.7 and 3.3— the latest releases in the 3.X and 2.X lines—plus all other releases in common use today. You’ll also learn some advanced language features that recently have become more common in Python code. Explore Python’s major built-in object types such as numbers, lists, and dictionaries Create and process objects with Python statements, and learn Python’s general syntax model Use functions to avoid code redundancy and package code for reuse Organize statements, functions, and other tools into larger components with modules Dive into classes: Python’s object-oriented programming tool for structuring code Write large programs with Python’s exception-handling model and development tools Learn advanced Python tools, including decorators, descriptors, metaclasses, and Unicode processing

The Rich Employee

Author : James Altucher
Publisher :
ISBN 13 : 9780996724302
Total Pages : 235 pages
Book Rating : 4.7/5 (243 download)

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Book Synopsis The Rich Employee by : James Altucher

Download or read book The Rich Employee written by James Altucher and published by . This book was released on 2015-09-01 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not everyone is cut out to be an entrepreneur. Many of us are happy to have a job, we just want a better job, one that fulfills us, makes us wealthy, and brings us satisfaction.Still, income is now permanently going down versus inflation for the average employee. Industry, knowledge, and management are all being outsourced cheaply to other countries or to technology. Many people mistakenly think that the solution is entrepreneurship. That "entrepreneurship is the pathway to riches". This is not true. Being an entrepreneur does have great upside but also it has a well-known rate of failure of 85%. There is no way to predict your way out of that 85%. 85% of ALL startups fail. The solution is to become a rich employee with the mindset and techniques described in this book. This is the first book ever to detail how one can become a The Rich Employee in our times. And there is more: companies in this new century will only succeed if they encourage their employees to develop a Rich Employee mindset. Written by the author of "The Choose Yourself Guide to Wealth" which USA Today has called "One of the 12 Best Business Books of All Time" and also the author of WSJ and USA Today bestseller "Choose Yourself" which Forbes recently called one of the "Top Five Books Every Entrepreneur Must Read", this book gives you the tools to find satisfaction, meaning, and true wealth as a rich employee.

Smartups

Author : Rob Ryan
Publisher : Cornell University Press
ISBN 13 : 9780801488313
Total Pages : 244 pages
Book Rating : 4.4/5 (883 download)

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Book Synopsis Smartups by : Rob Ryan

Download or read book Smartups written by Rob Ryan and published by Cornell University Press. This book was released on 2002 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ryan focuses on methods he has developed over the years for building a sustainable business that makes money. He shows how to turn an idea into real product.

The PMI Guide to Business Analysis

Author :
Publisher : Project Management Institute
ISBN 13 : 1628254734
Total Pages : 509 pages
Book Rating : 4.6/5 (282 download)

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Book Synopsis The PMI Guide to Business Analysis by :

Download or read book The PMI Guide to Business Analysis written by and published by Project Management Institute. This book was released on 2017-12-22 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Standard for Business Analysis – First Edition is a new PMI foundational standard, developed as a basis for business analysis for portfolio, program, and project management. This standard illustrates how project management processes and business analysis processes are complementary activities, where the primary focus of project management processes is the project and the primary focus of business analysis processes is the product. This is a process-based standard, aligned with A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, and to be used as a standard framework contributing to the business analysis body of knowledge.

Exam Ref 70-761 Querying Data with Transact-SQL

Author : Itzik Ben-Gan
Publisher : Microsoft Press
ISBN 13 : 1509304355
Total Pages : 572 pages
Book Rating : 4.5/5 (93 download)

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Book Synopsis Exam Ref 70-761 Querying Data with Transact-SQL by : Itzik Ben-Gan

Download or read book Exam Ref 70-761 Querying Data with Transact-SQL written by Itzik Ben-Gan and published by Microsoft Press. This book was released on 2017-04-04 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for Microsoft Exam 70-761–and help demonstrate your real-world mastery of SQL Server 2016 Transact-SQL data management, queries, and database programming. Designed for experienced IT professionals ready to advance their status, Exam Ref focuses on the critical-thinking and decision-making acumen needed for success at the MCSA level. Focus on the expertise measured by these objectives: • Filter, sort, join, aggregate, and modify data • Use subqueries, table expressions, grouping sets, and pivoting • Query temporal and non-relational data, and output XML or JSON • Create views, user-defined functions, and stored procedures • Implement error handling, transactions, data types, and nulls This Microsoft Exam Ref: • Organizes its coverage by exam objectives • Features strategic, what-if scenarios to challenge you • Assumes you have experience working with SQL Server as a database administrator, system engineer, or developer • Includes downloadable sample database and code for SQL Server 2016 SP1 (or later) and Azure SQL Database Querying Data with Transact-SQL About the Exam Exam 70-761 focuses on the skills and knowledge necessary to manage and query data and to program databases with Transact-SQL in SQL Server 2016. About Microsoft Certification Passing this exam earns you credit toward a Microsoft Certified Solutions Associate (MCSA) certification that demonstrates your mastery of essential skills for building and implementing on-premises and cloud-based databases across organizations. Exam 70-762 (Developing SQL Databases) is also required for MCSA: SQL 2016 Database Development certification. See full details at: microsoft.com/learning

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together