Service Catalogue Management A Complete Guide 2020 Edition

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IT4ITTM for Managing the Business of IT - A Management Guide

Author : Rob Akershoek Et Al.
Publisher : Van Haren
ISBN 13 : 940180592X
Total Pages : 217 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT4ITTM for Managing the Business of IT - A Management Guide by : Rob Akershoek Et Al.

Download or read book IT4ITTM for Managing the Business of IT - A Management Guide written by Rob Akershoek Et Al. and published by Van Haren. This book was released on 2020-06-10 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider. This book includes two case studies from Shell and the Rabobank. After reading this document you should be able to: Understand why the IT4IT approach is needed to improve the performance of the IT function; and support the business to leverage new IT in the digital age Understand the vision, scope, and content of the IT4IT Reference Architecture (from a high-level perspective) Understand the benefits of using the IT4IT Reference Architecture within the IT function Initiate the first steps to implement the IT4IT standard in your own IT organization The audience for this Management Guide is: CIOs and other IT executive managers who would like to transform their IT organization to support end-to-end value streams Senior leaders and executives in the business and IT responsible for how IT is organized, managed, and improved Enterprise Architects involved in the implementation of IT management solutions within the IT organization IT professionals and consultants involved in the transition of their organizations to a new streamlined IT factory

ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087539258
Total Pages : 193 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® 2011 Edition - A Pocket Guide by : Jan van Bon

Download or read book ITIL® 2011 Edition - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

The Service Desk Handbook – A guide to service desk implementation, management and support

Author : Sanjay Nair
Publisher : IT Governance Ltd
ISBN 13 : 1787782379
Total Pages : 102 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis The Service Desk Handbook – A guide to service desk implementation, management and support by : Sanjay Nair

Download or read book The Service Desk Handbook – A guide to service desk implementation, management and support written by Sanjay Nair and published by IT Governance Ltd. This book was released on 2020-09-15 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

The IT4ITTM reference architecture, Version 2.0

Author : The Open Group
Publisher : Van Haren
ISBN 13 : 9401805970
Total Pages : 183 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The IT4ITTM reference architecture, Version 2.0 by : The Open Group

Download or read book The IT4ITTM reference architecture, Version 2.0 written by The Open Group and published by Van Haren. This book was released on 2020-06-10 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Open Group IT4IT Reference Architecture, Version 2.0, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: Strategy to Portfolio Request to Fulfill Requirement to Deploy Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals / Practitioners who are focused on instrumenting the IT management landscape IT Leaders who are concerned about their operating model Enterprise Architects who are responsible for IT business transformation Topics covered include: An introduction to the standard and the purpose of the IT4IT work Key terminology of the standard An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard The Strategy to Portfolio (S2P) Value Stream The Requirement to Deploy (R2D) Value Stream The Request to Fulfill (R2F) Value Stream The Detect to Correct (D2C) Value Stream Background information on the standard.

ITIL® V3 - A Pocket Guide

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087531710
Total Pages : 169 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ITIL® V3 - A Pocket Guide by : Jan van Bon

Download or read book ITIL® V3 - A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?

ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787783383
Total Pages : 201 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification by : Claire Agutter

Download or read book ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification written by Claire Agutter and published by IT Governance Ltd. This book was released on 2021-11-25 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL® 4 Create, Deliver and Support module.

ASL® 2 - A Pocket Guide

Author : Remko van der Pols
Publisher : Van Haren
ISBN 13 : 9087538030
Total Pages : 153 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ASL® 2 - A Pocket Guide by : Remko van der Pols

Download or read book ASL® 2 - A Pocket Guide written by Remko van der Pols and published by Van Haren. This book was released on 2020-06-10 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English. The Application Services Library ASL is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through a case study. This case study offers a historic perspective, with examples comparing the past situation for ASL and the present with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL for Business Information Management and ITIL for IT Service Management.

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807035
Total Pages : 108 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by : Claire Agutter

Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

IT Outsourcing Part 2: Managing the Sourcing Contract

Author : Jane Chittenden
Publisher : Van Haren
ISBN 13 : 9087536178
Total Pages : 87 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis IT Outsourcing Part 2: Managing the Sourcing Contract by : Jane Chittenden

Download or read book IT Outsourcing Part 2: Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 2020-06-11 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.

Miscellaneous Product Catalog. Translated English of Chinese Standard. (MT; MT/T; MTT)

Author : https://www.chinesestandard.net
Publisher : https://www.chinesestandard.net
ISBN 13 :
Total Pages : 1576 pages
Book Rating : 4./5 ( download)

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Book Synopsis Miscellaneous Product Catalog. Translated English of Chinese Standard. (MT; MT/T; MTT) by : https://www.chinesestandard.net

Download or read book Miscellaneous Product Catalog. Translated English of Chinese Standard. (MT; MT/T; MTT) written by https://www.chinesestandard.net and published by https://www.chinesestandard.net. This book was released on 2018-01-01 with total page 1576 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides the comprehensive list of Chinese Industry Standards - Category: MT; MT/T; MTT.

SQL Server 2019 Administrator's Guide

Author : Marek Chmel
Publisher : Packt Publishing Ltd
ISBN 13 : 1789950333
Total Pages : 522 pages
Book Rating : 4.7/5 (899 download)

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Book Synopsis SQL Server 2019 Administrator's Guide by : Marek Chmel

Download or read book SQL Server 2019 Administrator's Guide written by Marek Chmel and published by Packt Publishing Ltd. This book was released on 2020-09-11 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use Microsoft SQL Server 2019 to implement, administer, and secure a robust database solution that is disaster-proof and highly available Key FeaturesExplore new features of SQL Server 2019 to set up, administer, and maintain your database solution successfullyDevelop a dynamic SQL Server environment and streamline big data pipelinesDiscover best practices for fixing performance issues, database access management, replication, and securityBook Description SQL Server is one of the most popular relational database management systems developed by Microsoft. This second edition of the SQL Server Administrator's Guide will not only teach you how to administer an enterprise database, but also help you become proficient at managing and keeping the database available, secure, and stable. You’ll start by learning how to set up your SQL Server and configure new and existing environments for optimal use. The book then takes you through designing aspects and delves into performance tuning by showing you how to use indexes effectively. You’ll understand certain choices that need to be made about backups, implement security policy, and discover how to keep your environment healthy. Tools available for monitoring and managing a SQL Server database, including automating health reviews, performance checks, and much more, will also be discussed in detail. As you advance, the book covers essential topics such as migration, upgrading, and consolidation, along with the techniques that will help you when things go wrong. Once you’ve got to grips with integration with Azure and streamlining big data pipelines, you’ll learn best practices from industry experts for maintaining a highly reliable database solution. Whether you are an administrator or are looking to get started with database administration, this SQL Server book will help you develop the skills you need to successfully create, design, and deploy database solutions. What you will learnDiscover SQL Server 2019’s new features and how to implement themFix performance issues by optimizing queries and making use of indexesDesign and use an optimal database management strategyCombine SQL Server 2019 with Azure and manage your solution using various automation techniquesImplement efficient backup and recovery techniques in line with security policiesGet to grips with migrating, upgrading, and consolidating with SQL ServerSet up an AlwaysOn-enabled stable and fast SQL Server 2019 environmentUnderstand how to work with Big Data on SQL Server environmentsWho this book is for This book is for database administrators, database developers, and anyone who wants to administer large and multiple databases single-handedly using Microsoft's SQL Server 2019. Basic awareness of database concepts and experience with previous SQL Server versions is required.

Information Security Management with ITIL® V3

Author : Jacques Cazemier
Publisher : Van Haren
ISBN 13 : 940180124X
Total Pages : 145 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Information Security Management with ITIL® V3 by : Jacques Cazemier

Download or read book Information Security Management with ITIL® V3 written by Jacques Cazemier and published by Van Haren. This book was released on 1970-01-01 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.

GB, GB/T, GBT - Product Catalog. Translated English of Chinese Standard (All national standards GB, GB/T, GBT, GBZ)

Author : https://www.chinesestandard.net
Publisher : https://www.chinesestandard.net
ISBN 13 :
Total Pages : 2809 pages
Book Rating : 4./5 ( download)

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Book Synopsis GB, GB/T, GBT - Product Catalog. Translated English of Chinese Standard (All national standards GB, GB/T, GBT, GBZ) by : https://www.chinesestandard.net

Download or read book GB, GB/T, GBT - Product Catalog. Translated English of Chinese Standard (All national standards GB, GB/T, GBT, GBZ) written by https://www.chinesestandard.net and published by https://www.chinesestandard.net. This book was released on 2018-01-01 with total page 2809 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides the comprehensive list of Chinese National Standards - Category: GB; GB/T, GBT.

Catalog of Copyright Entries. Third Series

Author : Library of Congress. Copyright Office
Publisher : Copyright Office, Library of Congress
ISBN 13 :
Total Pages : 1666 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Catalog of Copyright Entries. Third Series by : Library of Congress. Copyright Office

Download or read book Catalog of Copyright Entries. Third Series written by Library of Congress. Copyright Office and published by Copyright Office, Library of Congress. This book was released on 1978 with total page 1666 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Definitive Guide to Data Integration

Author : Pierre-Yves BONNEFOY
Publisher : Packt Publishing Ltd
ISBN 13 : 1837634777
Total Pages : 490 pages
Book Rating : 4.8/5 (376 download)

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Book Synopsis The Definitive Guide to Data Integration by : Pierre-Yves BONNEFOY

Download or read book The Definitive Guide to Data Integration written by Pierre-Yves BONNEFOY and published by Packt Publishing Ltd. This book was released on 2024-03-29 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the essentials of data integration with this comprehensive guide, covering everything from sources to solutions, and discover the key to making the most of your data stack Key Features Learn how to leverage modern data stack tools and technologies for effective data integration Design and implement data integration solutions with practical advice and best practices Focus on modern technologies such as cloud-based architectures, real-time data processing, and open-source tools and technologies Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionThe Definitive Guide to Data Integration is an indispensable resource for navigating the complexities of modern data integration. Focusing on the latest tools, techniques, and best practices, this guide helps you master data integration and unleash the full potential of your data. This comprehensive guide begins by examining the challenges and key concepts of data integration, such as managing huge volumes of data and dealing with the different data types. You’ll gain a deep understanding of the modern data stack and its architecture, as well as the pivotal role of open-source technologies in shaping the data landscape. Delving into the layers of the modern data stack, you’ll cover data sources, types, storage, integration techniques, transformation, and processing. The book also offers insights into data exposition and APIs, ingestion and storage strategies, data preparation and analysis, workflow management, monitoring, data quality, and governance. Packed with practical use cases, real-world examples, and a glimpse into the future of data integration, The Definitive Guide to Data Integration is an essential resource for data eclectics. By the end of this book, you’ll have the gained the knowledge and skills needed to optimize your data usage and excel in the ever-evolving world of data.What you will learn Discover the evolving architecture and technologies shaping data integration Process large data volumes efficiently with data warehousing Tackle the complexities of integrating large datasets from diverse sources Harness the power of data warehousing for efficient data storage and processing Design and optimize effective data integration solutions Explore data governance principles and compliance requirements Who this book is for This book is perfect for data engineers, data architects, data analysts, and IT professionals looking to gain a comprehensive understanding of data integration in the modern era. Whether you’re a beginner or an experienced professional enhancing your knowledge of the modern data stack, this definitive guide will help you navigate the data integration landscape.

Migrating to AWS: A Manager's Guide

Author : Jeff Armstrong
Publisher : O'Reilly Media
ISBN 13 : 1492074217
Total Pages : 273 pages
Book Rating : 4.4/5 (92 download)

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Book Synopsis Migrating to AWS: A Manager's Guide by : Jeff Armstrong

Download or read book Migrating to AWS: A Manager's Guide written by Jeff Armstrong and published by O'Reilly Media. This book was released on 2020-06-26 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring agility, cost savings, and a competitive edge to your business by migrating your IT infrastructure to AWS. With this practical book, executive and senior leadership and engineering and IT managers will examine the advantages, disadvantages, and common pitfalls when moving your company’s operations to the cloud. Author Jeff Armstrong brings years of practical hands-on experience helping dozens of enterprises make this corporate change. You’ll explore real-world examples from many organizations that have made—or attempted to make—this wide-ranging transition. Once you read this guide, you’ll be better prepared to evaluate your migration objectively before, during, and after the process in order to ensure success. Learn the benefits and drawbacks of migrating to AWS, including the risks to your business and technology Begin the process by discovering the applications and servers in your environment Examine the value of AWS migration when building your business case Address your operational readiness before you migrate Define your AWS account structure and cloud governance controls Create your migration plan in waves of servers and applications Refactor applications that will benefit from using more cloud native resources