Exceptional Service, Exceptional Profit

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Publisher : AMACOM
ISBN 13 : 0814415393
Total Pages : 190 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri

Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Building Services Job Book

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Publisher :
ISBN 13 : 9780860226819
Total Pages : 222 pages
Book Rating : 4.2/5 (268 download)

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Book Synopsis Building Services Job Book by : Glenn Hawkins

Download or read book Building Services Job Book written by Glenn Hawkins and published by . This book was released on 2010-06 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Complete Building Equipment Maintenance Desk Book

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Publisher :
ISBN 13 :
Total Pages : 198 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Complete Building Equipment Maintenance Desk Book by : Sheldon J. Fuchs

Download or read book Complete Building Equipment Maintenance Desk Book written by Sheldon J. Fuchs and published by . This book was released on 1993 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Building Services, Technology and Design

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Author :
Publisher : Routledge
ISBN 13 : 131788910X
Total Pages : 324 pages
Book Rating : 4.3/5 (178 download)

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Book Synopsis Building Services, Technology and Design by : Roger Greeno

Download or read book Building Services, Technology and Design written by Roger Greeno and published by Routledge. This book was released on 2014-05-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Services, Technology and Design provides a concise guide to the installation and design of principal services in domestic and commercial buildings. It covers the level 2 module of The CIOB's Education Framework and is officially sanctioned by the CIOB as the recognised text for that module. The book combines theory, design and application in one volume and is supported throughout with illustrations, design examples, tables and charts. Services covered include: cold and hot water; heating; ventilation; air conditioning; gas; electricity; security; fire control; sanitation; drainage and transport systems. Building Services, Technology and Design is a core text for the CIOB level 2 module, as well as BTEC HNC/D building studies and degree courses in building. It is also an essential reference for all members of the facilities management and construction industry.

Building Microservices

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Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491950331
Total Pages : 281 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Building Microservices by : Sam Newman

Download or read book Building Microservices written by Sam Newman and published by "O'Reilly Media, Inc.". This book was released on 2015-02-02 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Over the past 10 years, distributed systems have become more fine-grained. From the large multi-million line long monolithic applications, we are now seeing the benefits of smaller self-contained services. Rather than heavy-weight, hard to change Service Oriented Architectures, we are now seeing systems consisting of collaborating microservices. Easier to change, deploy, and if required retire, organizations which are in the right position to take advantage of them are yielding significant benefits. This book takes an holistic view of the things you need to be cognizant of in order to pull this off. It covers just enough understanding of technology, architecture, operations and organization to show you how to move towards finer-grained systems.

Illustrated Encyclopedia of Building Services

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Author :
Publisher : Routledge
ISBN 13 : 113527441X
Total Pages : 364 pages
Book Rating : 4.1/5 (352 download)

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Book Synopsis Illustrated Encyclopedia of Building Services by : David Kut

Download or read book Illustrated Encyclopedia of Building Services written by David Kut and published by Routledge. This book was released on 2013-02-01 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains over 3,000 terms (over 200,000 words) and contains over 200 professionally drawn line illustrations. This practical handbook is intended for day to day use as a reference or as a source of enlightenment for anyone associated with the building and construction industry. It also provides comprehensive practical explanations of the many terms listed, giving guidance, examples of use and, in certain cases, cautionary remarks concerning aspects of the applications.

Steven Caney's Ultimate Building Book

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Publisher : Running Press
ISBN 13 : 9780762404094
Total Pages : 608 pages
Book Rating : 4.4/5 (4 download)

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Book Synopsis Steven Caney's Ultimate Building Book by : Steven Caney

Download or read book Steven Caney's Ultimate Building Book written by Steven Caney and published by Running Press. This book was released on 2006-10-10 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wonder how a suspension bridge can cross a gap thousands of feet wide? Want to know how to build a comfortable lounge chair out of cardboard boxes? Or what keeps a massive cathedral dome from collapsing? Discover the answers to these and many more questions in Steven Caney's Ultimate Building Book, a wonderfully comprehensive exploration of design, construction, and invention that will stimulate the curiosity of children and adults alike. Much as David Macaulay's blockbuster The Way Things Work did for machines and devices a decade ago, this definitive volume from best-selling author Steven Caney details the ins and outs of construction in all its fascinating forms. Packed with exciting building projects guaranteed to engage anyone from age 4 to 104, the Ultimate Building Book gives easy-to-follow instructions for creating amazing models and toys that are as much fun to make as they are to play with! Readers are also introduced to a wide variety of household materials and tools that can be used for building, along with fascinating insights into the architectural and design properties of everything from drinking straws to yurts. A mammoth project in its own right, this book has been under construction for more than a decade. The result is hundreds of superbly illustrated pages that will enlighten and fascinate armchair architects of all ages for years to come.

BUILDING BRIDGES

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Publisher :
ISBN 13 : 9781760566241
Total Pages : pages
Book Rating : 4.5/5 (662 download)

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Book Synopsis BUILDING BRIDGES by : DON. PARKER

Download or read book BUILDING BRIDGES written by DON. PARKER and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

An Introduction to Building Services

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Publisher :
ISBN 13 : 9780333434628
Total Pages : 97 pages
Book Rating : 4.4/5 (346 download)

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Book Synopsis An Introduction to Building Services by : Christopher A. Howard

Download or read book An Introduction to Building Services written by Christopher A. Howard and published by . This book was released on 1988 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Community Services Building

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Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.:/5 (599 download)

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Book Synopsis Community Services Building by : Metropolitan Council for Community Services (Chattanooga, Tenn.). Study Committee

Download or read book Community Services Building written by Metropolitan Council for Community Services (Chattanooga, Tenn.). Study Committee and published by . This book was released on 1972 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Building Book

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Author :
Publisher :
ISBN 13 :
Total Pages : 82 pages
Book Rating : 4.:/5 (454 download)

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Book Synopsis Service Building Book by : Hugh Curtis

Download or read book Service Building Book written by Hugh Curtis and published by . This book was released on 1948 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service: Building Successful Skills for the Twenty-First Century

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Author :
Publisher : Career Education
ISBN 13 : 9780072938050
Total Pages : 0 pages
Book Rating : 4.9/5 (38 download)

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Book Synopsis Customer Service: Building Successful Skills for the Twenty-First Century by : Robert W Lucas

Download or read book Customer Service: Building Successful Skills for the Twenty-First Century written by Robert W Lucas and published by Career Education. This book was released on 2004-05-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

LAXTON'S BUILDING PRICE BOOK 2007

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Publisher : Elsevier
ISBN 13 : 008046484X
Total Pages : 1467 pages
Book Rating : 4.0/5 (84 download)

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Book Synopsis LAXTON'S BUILDING PRICE BOOK 2007 by : V B Johnson

Download or read book LAXTON'S BUILDING PRICE BOOK 2007 written by V B Johnson and published by Elsevier. This book was released on 2006-10-16 with total page 1467 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its 179th edition, Laxton’s has become a firm favourite in the UK Building Industry. With more prices and more in-depth build-ups, Laxton’s offers more practical and complete information than any other price book available This new edition takes into account major price variations that stem frm raw material costs in the last few months. * Higher-fuel costs have impacted on prices across the board, in particular costs of non-ferrous metals in increased * Copper sheet and pipe show prince increases of well above 50% in the last year, while zinc, lead and aluminium prices have also risen significantly * There are savings in plaster and drainage goods, prices are down All the prices in Laxton's are based on the new 3 year Construction Industry Joint council wage rate agreement that came into force at the end of June 2006 *Saving you time - comprehensive basic price and approximate estimating sections make putting together outline costings quicker and easier *Saving you effort - all the information you need on each measured item is clearly set out on a single page, with a full break down of costs *Saving you money - all 250,000 prices are individually checked and updated to make sure that your tender costs are precise

The Delineator

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Publisher :
ISBN 13 :
Total Pages : 644 pages
Book Rating : 4.X/5 (2 download)

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Book Synopsis The Delineator by : R. S. O'Loughlin

Download or read book The Delineator written by R. S. O'Loughlin and published by . This book was released on 1921 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Building Community in the Classroom Through Service Learning

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Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.:/5 (65 download)

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Book Synopsis Building Community in the Classroom Through Service Learning by : Scott Francis Bauer

Download or read book Building Community in the Classroom Through Service Learning written by Scott Francis Bauer and published by . This book was released on 2004 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Budget-Building Book for Nonprofits

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Publisher : John Wiley & Sons
ISBN 13 : 1118047540
Total Pages : 242 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Budget-Building Book for Nonprofits by : Murray Dropkin

Download or read book The Budget-Building Book for Nonprofits written by Murray Dropkin and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-selling nuts-and-bolts workbook, now in its second edition, has become the gold standard for nonprofit managers and boards who must work through the budget cycle. The book offers practical tools and guidance for completing each step of the budgeting process. Designed to be comprehensive and easy to use, The Budget-Building Book for Nonprofits provides everything budgeters and nonfinancial managers need to prepare, approve, and implement their own budgets. Includes new chapters on Zero-Based and Capital Budgeting as well as an accompanying website with spreadsheets, worksheets and a new budget-building software, the CMS Nonprofit Budget Builder, designed to help you implement the concepts in the book. The software includes an expandable standard chart of accounts (COA) and will aid in building, organizing, tracking and planning budgets.

Laxton's Building Price Book 2002

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Author :
Publisher : Elsevier
ISBN 13 : 0080546153
Total Pages : 817 pages
Book Rating : 4.0/5 (85 download)

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Book Synopsis Laxton's Building Price Book 2002 by : V B Johnson

Download or read book Laxton's Building Price Book 2002 written by V B Johnson and published by Elsevier. This book was released on 2001-10-10 with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt: Laxton's gives you access to the most reliable and current data. All 250,000 price elements have been individually checked and updated for the 2002 edition so that your estimates are always accurate and cost competitive. Laxton's makes analytical estimating simple and straightforward by displaying a complete breakdown for all measured items under 10 separate headings, all on a single page. This shows you a complete price build-up at a glance - and gives you the option to make price adjustments wherever necessary. You can find the sections you need quickly and easily, via the special marker system on the front cover and page edges. The free CD with this price book contains Masterbill's ESTIMATOR software and fully resourced data on all the price elements in Laxtons. Not only does the CD offer fast and efficient pricing at the touch of a button, it gives details of all the resources required to do the job. Laxton's approximate estimating section gives all in pricing for quick reference on the cost of composite items such as floors helping you calculate the cost implications of using plywood sheeting rather than softwood boarding, for example. Laxton's Basic Price section gives you a quick price on hundreds of items - from concrete work to roofing materials - to save you going through hundreds of lists from suppliers, manufacturers and building merchants. Laxton's Brand and Trade Names section lists over 12,000 brands and trade names and company addresses to help you locate specific items. Latest wage rates, fees and allowances All 250,000 price elements checked and updated