Service And Service Systems

Download Service And Service Systems full books in PDF, epub, and Kindle. Read online Service And Service Systems ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Fundamentals of Service Systems

Author : Jorge Cardoso
Publisher : Springer
ISBN 13 : 3319231952
Total Pages : 378 pages
Book Rating : 4.3/5 (192 download)

DOWNLOAD NOW!

Book Synopsis Fundamentals of Service Systems by : Jorge Cardoso

Download or read book Fundamentals of Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2015-12-12 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Service Systems Engineering and Management

Author : A. Ravi Ravindran
Publisher : CRC Press
ISBN 13 : 149872308X
Total Pages : 520 pages
Book Rating : 4.4/5 (987 download)

DOWNLOAD NOW!

Book Synopsis Service Systems Engineering and Management by : A. Ravi Ravindran

Download or read book Service Systems Engineering and Management written by A. Ravi Ravindran and published by CRC Press. This book was released on 2018-04-18 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

Big Data and Smart Service Systems

Author : Xiwei Liu
Publisher : Academic Press
ISBN 13 : 9780128120132
Total Pages : 0 pages
Book Rating : 4.1/5 (21 download)

DOWNLOAD NOW!

Book Synopsis Big Data and Smart Service Systems by : Xiwei Liu

Download or read book Big Data and Smart Service Systems written by Xiwei Liu and published by Academic Press. This book was released on 2016-11-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness.

Smart Product-Service Systems

Author : Pai Zheng
Publisher : Elsevier
ISBN 13 : 0323852483
Total Pages : 254 pages
Book Rating : 4.3/5 (238 download)

DOWNLOAD NOW!

Book Synopsis Smart Product-Service Systems by : Pai Zheng

Download or read book Smart Product-Service Systems written by Pai Zheng and published by Elsevier. This book was released on 2021-06-23 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Service Systems Management and Engineering

Author : Ching M. Chang
Publisher : John Wiley & Sons
ISBN 13 : 1119507545
Total Pages : 720 pages
Book Rating : 4.1/5 (195 download)

DOWNLOAD NOW!

Book Synopsis Service Systems Management and Engineering by : Ching M. Chang

Download or read book Service Systems Management and Engineering written by Ching M. Chang and published by John Wiley & Sons. This book was released on 2018-01-05 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Made to Serve

Author : Timothy Baines
Publisher : John Wiley & Sons
ISBN 13 : 1118585283
Total Pages : 277 pages
Book Rating : 4.1/5 (185 download)

DOWNLOAD NOW!

Book Synopsis Made to Serve by : Timothy Baines

Download or read book Made to Serve written by Timothy Baines and published by John Wiley & Sons. This book was released on 2013-04-09 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Health Care Food Service Systems Management

Author : Catherine F. Sullivan
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780834209213
Total Pages : 502 pages
Book Rating : 4.2/5 (92 download)

DOWNLOAD NOW!

Book Synopsis Health Care Food Service Systems Management by : Catherine F. Sullivan

Download or read book Health Care Food Service Systems Management written by Catherine F. Sullivan and published by Jones & Bartlett Learning. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical text offers a systems approach to health care foodservice management. Part I introduces the reader to the principles of the systems approach to management. Part II presents foodservice systems in sequential order to correspond with the flow of resources through the various departments. Each chapter contains behavioral objectives, keywords, suggested classroom and clinical assignments and test items for developing evaluation tools. An instructor's manual is provided.

Design for Care

Author : Peter Jones
Publisher : Rosenfeld Media
ISBN 13 : 1933820136
Total Pages : 377 pages
Book Rating : 4.9/5 (338 download)

DOWNLOAD NOW!

Book Synopsis Design for Care by : Peter Jones

Download or read book Design for Care written by Peter Jones and published by Rosenfeld Media. This book was released on 2013-05-01 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

International Handbook on Civil Service Systems

Author : A. Massey
Publisher : Edward Elgar Publishing
ISBN 13 : 1781001081
Total Pages : 393 pages
Book Rating : 4.7/5 (81 download)

DOWNLOAD NOW!

Book Synopsis International Handbook on Civil Service Systems by : A. Massey

Download or read book International Handbook on Civil Service Systems written by A. Massey and published by Edward Elgar Publishing. This book was released on 2011-01-01 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This Handbook on civil service systems is truly international and comparative. It covers and compares countries from all continents. It also connects historical (Weberian) legacies to contemporary challenges such as coordination, the hollow state, and trust. Massey's Handbook does not avoid difficult issues for civil service systems such as ruined reforms, fiscal retrenchment, and cultural and political system shocks. Therefore this book is exceptionally rich and stimulating.' Geert Bouckaert, Katholieke Universiteit Leuven, Belgium While there is no universally accepted definition of civil servant and civil service, this authoritative and informative Handbook compares and contrasts various approaches to organising the structure and activities of different civil service systems. Underpinning theories and frameworks provide a disciplinary perspective from which to explore recurring topics and themes, and international comparisons are made via case studies from Africa, Asia, Australasia, Europe, and North and South America. The expert contributors consider the historical and theoretical context of public administration and public sector management, encompassing issues such as the Weberian legacy, joined-up government and the hollowed-out state thesis. The debate between Anglo-American influenced systems versus the continental European approach to organising the civil service is also addressed.

Healthcare Service Management

Author : Li Tao
Publisher : Springer
ISBN 13 : 3030153851
Total Pages : 168 pages
Book Rating : 4.0/5 (31 download)

DOWNLOAD NOW!

Book Synopsis Healthcare Service Management by : Li Tao

Download or read book Healthcare Service Management written by Li Tao and published by Springer. This book was released on 2019-05-08 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare service systems are of profound importance in promoting the public health and wellness of people. This book introduces a data-driven complex systems modeling approach (D2CSM) to systematically understand and improve the essence of healthcare service systems. In particular, this data-driven approach provides new perspectives on health service performance by unveiling the causes for service disparity, such as spatio-temporal variations in wait times across different hospitals. The approach integrates four methods -- Structural Equation Modeling (SEM)-based analysis; integrated projection; service management strategy design and evaluation; and behavior-based autonomy-oriented modeling -- to address respective challenges encountered in performing data analytics and modeling studies on healthcare services. The thrust and uniqueness of this approach lies in the following aspects: Ability to explore underlying complex relationships between observed or latent impact factors and service performance. Ability to predict the changes and demonstrate the corresponding dynamics of service utilization and service performance. Ability to strategically manage service resources with the adaptation of unpredictable patient arrivals. Ability to figure out the working mechanisms that account for certain spatio-temporal patterns of service utilization and performance. To show the practical effectiveness of the proposed systematic approach, this book provides a series of pilot studies within the context of cardiac care in Ontario, Canada. The exemplified studies have unveiled some novel findings, e.g., (1) service accessibility and education may relieve the pressure of population size on service utilization; (2) functionally coupled units may have a certain cross-unit wait-time relationship potentially because of a delay cascade phenomena; (3) strategically allocating time blocks in operating rooms (ORs) based on a feedback mechanism may benefit OR utilization; (4) patients’ and hospitals’ autonomous behavior, and their interactions via wait times may bear the responsible for the emergence of spatio-temporal patterns observed in the real-world cardiac care system. Furthermore, this book presents an intelligent healthcare decision support (iHDS) system, an integrated architecture for implementing the data-driven complex systems modeling approach to developing, analyzing, investigating, supporting and advising healthcare related decisions. In summary, this book provides a data-driven systematic approach for addressing practical decision-support problems confronted in healthcare service management. This approach will provide policy makers, researchers, and practitioners with a practically useful way for examining service utilization and service performance in various ``what-if" scenarios, inspiring the design of effectiveness resource-allocation strategies, and deepening the understanding of the nature of complex healthcare service systems.

Women, Vulnerabilities and Welfare Service Systems

Author : Marjo Kuronen
Publisher : Routledge
ISBN 13 : 1000203948
Total Pages : 173 pages
Book Rating : 4.0/5 (2 download)

DOWNLOAD NOW!

Book Synopsis Women, Vulnerabilities and Welfare Service Systems by : Marjo Kuronen

Download or read book Women, Vulnerabilities and Welfare Service Systems written by Marjo Kuronen and published by Routledge. This book was released on 2020-10-08 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book studies welfare systems in Europe and beyond from the standpoint of women in vulnerable positions in society. These systems are under major transformations with new models of service delivery and management, austerity measures, requirements for cost-effectiveness, marketization, and the prioritization of services. Divided into three parts: Welfare service systems (not) responding to vulnerable situations of women Women’s encounters with the welfare service system Contradictions of informal support this book considers the experiences and encounters with the service system of women in poverty, homeless women, women with substance use problems, women sentenced of crime, girls and young women in care, and refugees and asylum-seeking women. Drawing upon research and critical discussions from Finland, Canada, Israel, Slovenia, Spain and the UK, this book provides new empirical findings and critical insights, and a valuable resource for the academics and students in social work, social policy, sociology and gender studies, but also for policy makers and professionals in social and health care.

The Lean Toolbox for Service Systems

Author : John Bicheno
Publisher : Picsie Books
ISBN 13 : 9780954124441
Total Pages : 0 pages
Book Rating : 4.1/5 (244 download)

DOWNLOAD NOW!

Book Synopsis The Lean Toolbox for Service Systems by : John Bicheno

Download or read book The Lean Toolbox for Service Systems written by John Bicheno and published by Picsie Books. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.

Introduction to Product/Service-System Design

Author : Tomohiko Sakao
Publisher : Springer Science & Business Media
ISBN 13 : 1848829094
Total Pages : 287 pages
Book Rating : 4.8/5 (488 download)

DOWNLOAD NOW!

Book Synopsis Introduction to Product/Service-System Design by : Tomohiko Sakao

Download or read book Introduction to Product/Service-System Design written by Tomohiko Sakao and published by Springer Science & Business Media. This book was released on 2009-11-27 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.

Comparative Civil Service Systems in the 21st Century

Author : Frits M. Van der Meer
Publisher : Springer
ISBN 13 : 1137491450
Total Pages : 611 pages
Book Rating : 4.1/5 (374 download)

DOWNLOAD NOW!

Book Synopsis Comparative Civil Service Systems in the 21st Century by : Frits M. Van der Meer

Download or read book Comparative Civil Service Systems in the 21st Century written by Frits M. Van der Meer and published by Springer. This book was released on 2015-02-06 with total page 611 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and expanded edition of a benchmark collection compares how civil services around the world have adapted to cope with managing public services in the 21st century. The volume provides insights into multi-level governance, juridification and issues of efficiency and responsiveness as well as exploring the impact of fiscal austerity.

Introduction to Service Engineering

Author : Waldemar Karwowski
Publisher : John Wiley & Sons
ISBN 13 : 0470382414
Total Pages : 672 pages
Book Rating : 4.4/5 (73 download)

DOWNLOAD NOW!

Book Synopsis Introduction to Service Engineering by : Waldemar Karwowski

Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

Service Supply Chain Systems

Author : Tsan-Ming Choi
Publisher : CRC Press
ISBN 13 : 1315682141
Total Pages : 172 pages
Book Rating : 4.3/5 (156 download)

DOWNLOAD NOW!

Book Synopsis Service Supply Chain Systems by : Tsan-Ming Choi

Download or read book Service Supply Chain Systems written by Tsan-Ming Choi and published by CRC Press. This book was released on 2016-04-14 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally cruc

The Healthcare Imperative

Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 0309144337
Total Pages : 852 pages
Book Rating : 4.3/5 (91 download)

DOWNLOAD NOW!

Book Synopsis The Healthcare Imperative by : Institute of Medicine

Download or read book The Healthcare Imperative written by Institute of Medicine and published by National Academies Press. This book was released on 2011-01-17 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United States has the highest per capita spending on health care of any industrialized nation but continually lags behind other nations in health care outcomes including life expectancy and infant mortality. National health expenditures are projected to exceed $2.5 trillion in 2009. Given healthcare's direct impact on the economy, there is a critical need to control health care spending. According to The Health Imperative: Lowering Costs and Improving Outcomes, the costs of health care have strained the federal budget, and negatively affected state governments, the private sector and individuals. Healthcare expenditures have restricted the ability of state and local governments to fund other priorities and have contributed to slowing growth in wages and jobs in the private sector. Moreover, the number of uninsured has risen from 45.7 million in 2007 to 46.3 million in 2008. The Health Imperative: Lowering Costs and Improving Outcomes identifies a number of factors driving expenditure growth including scientific uncertainty, perverse economic and practice incentives, system fragmentation, lack of patient involvement, and under-investment in population health. Experts discussed key levers for catalyzing transformation of the delivery system. A few included streamlined health insurance regulation, administrative simplification and clarification and quality and consistency in treatment. The book is an excellent guide for policymakers at all levels of government, as well as private sector healthcare workers.