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Retaining Your Best Employees In Action Case Study Series
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Author :Patricia Pulliam Phillips Publisher :Association for Talent Development ISBN 13 :1607289083 Total Pages :195 pages Book Rating :4.6/5 (72 download)
Book Synopsis Retaining Your Best Employees (In Action Case Study Series) by : Patricia Pulliam Phillips
Download or read book Retaining Your Best Employees (In Action Case Study Series) written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2023-05-26 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.
Book Synopsis Recruiting and Retaining Call Center Employees (In Action Case Study Series) by : Natalie Petouhoff
Download or read book Recruiting and Retaining Call Center Employees (In Action Case Study Series) written by Natalie Petouhoff and published by Association for Talent Development. This book was released on 2023-05-26 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.
Book Synopsis Recruiting and Retaining Call Center Employees (in Action Case Study Series) by : Natalie Petouhoff
Download or read book Recruiting and Retaining Call Center Employees (in Action Case Study Series) written by Natalie Petouhoff and published by In Action. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.
Book Synopsis Managing Employee Retention by : Jack J. Phillips
Download or read book Managing Employee Retention written by Jack J. Phillips and published by Routledge. This book was released on 2004-02-18 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders. There are a variety of reasons for this, for example, the true cost of employee turnover is often underestimated. The causes of turnover are not adequately identified, and solutions are often not matched with the causes, so they fail. Preventive measures are either not in place or do not target the issues properly, and therefore have little or no effect, and a method for measuring progress and identifying a monetary value (ROI) on retention does not exist in most organizations. 'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, and measuring the ROI of retention programs.
Book Synopsis Implementing On-the-Job Learning (In Action Case Study Series) by : Jack J. Phillips
Download or read book Implementing On-the-Job Learning (In Action Case Study Series) written by Jack J. Phillips and published by Association for Talent Development. This book was released on 2023-05-26 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do You Want to Make Better Use of Your Organizational Resources and Create More Relevant, More Effective Training? The emergence of the knowledge economy has brought new challenges to most organizations. To succeed, organizations have to respond quickly to this continuum of change. Off-the-job training requires a sizeable investment in organizational resources with sometimes questionable outcomes. This book, Implementing On-the-Job Learning, will illustrate how other companies have used and implemented a particular approach to facilitating employee learning in organizations—structured on-the-job learning. Structured on-the-job learning programs have the potential to make better use of your organization’s resources and create training that is more relevant and effective. This casebook should interest anyone involved in human resource development, especially those who make decisions regarding the design and delivery of training programs. The primary audience is practitioners who want to implement on-the-job training programs but have been frustrated in their attempts to find solid, real-life examples. Instructors, students in university and seminar settings, and researchers will also find this book to be a useful reference. Another audience is organization managers who want to make sure that trainers are adequately informed about potential training options. No matter how you plan to use this book, you will find it a valuable tool as you decide how to best meet the training, development, and performance goals of your organization. ASTD is proud to present the 27th book in the IN ACTION Series offering 13 case studies from a variety of organizations. The case study authors are diligently pursuing accountability in their areas of expertise. Through their writing, they share experiences at the forefront of applying leading-edge principles of on-the-job learning.
Book Synopsis Talent Keepers by : Christopher Mulligan
Download or read book Talent Keepers written by Christopher Mulligan and published by John Wiley & Sons. This book was released on 2019-04-16 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve higher levels of workforce engagement and retain more employees A strong U.S. economy with record-low unemployment rates and the shift to Millennials—now the largest generation in the workforce—are driving specific challenges for organizations to engage and retain employees. Engaged employees don't just happen, they are nurtured by organizations with great cultures and strong leadership. Talent Keepers puts a new spin on a systematic approach to employee engagement and retention with precise tactics that have achieved proven results. This book includes research-based methods of engaging employees, beginning the moment they are hired. With six client case studies that focus on how the organization put an engagement plan into practice and achieved success, readers will come away with specific, actionable strategies they can begin implementing immediately in their organization. Put an engagement plan into action Find actionable strategies Implement ways to retain your best employees Achieve success starting today If you're a top leader looking to engage and retain your best performers, Talent Keepers has you covered.
Book Synopsis Finding and Keeping Great Employees by : Jim Harris
Download or read book Finding and Keeping Great Employees written by Jim Harris and published by Amacom. This book was released on 2007-04-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on research into best practices at more than 250 companies, this breakthrough book shares how some of todays most progressive organizations are leveraging their core purpose and corporate culture to attract and retain great employees.
Book Synopsis Bottom-Line Call Center Management by : David L. Butler
Download or read book Bottom-Line Call Center Management written by David L. Butler and published by Routledge. This book was released on 2007-06-01 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Book Synopsis Implementing Training Scorecards (In Action Case Study Series) by : Lynn Schmidt
Download or read book Implementing Training Scorecards (In Action Case Study Series) written by Lynn Schmidt and published by Association for Talent Development. This book was released on 2023-05-26 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employ a structure for establishing, tracking, compiling, and communicating training results. How do you know that your HR or training department has accomplished its objectives? A training scorecard enables you to evaluate your programs subjectively and standardize the tracking process. Implementing Training Scorecards features eight powerful case studies that illustrate how to use and implement training scorecards.
Book Synopsis Keeping Your Valuable Employees by : Suzanne Dibble
Download or read book Keeping Your Valuable Employees written by Suzanne Dibble and published by John Wiley & Sons. This book was released on 1999-09-23 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ein Buch für die Praxis! Es setzt sich mit den wichtigsten Problemen auseinander, mit denen HR Manager von heute konfrontiert sind: Wie behält man wertvolle Mitarbeiter angesichts des unerbittlichen Wettbewerbs um qualifizierte Arbeitskräfte. Arbeitnehmer sind sehr verschieden und ebenso verschieden ist ihre Abgrenzung von Berufs- und Privatleben. Deshalb müssen Unternehmen Bedingungen entwerfen, durchsetzen und gewährleisten, die flexibel genug sind, die Besten zu verpflichten und auch zu behalten. Dieser Leitfaden liefert Ihnen Methoden und Techniken zur Bindung von Mitarbeitern und sagt Ihnen genau, wie das funktioniert. Anhand eines systematischen Ansatzes lernen Sie, das neue Arbeitsverhältnis zu verstehen, richtig darauf zu reagieren und Hindernisse zu überwinden. (10/99)
Book Synopsis Hiring Source Book by : Catherine D. Fyock
Download or read book Hiring Source Book written by Catherine D. Fyock and published by HR Source Book. This book was released on 2004 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: CD-ROM contains: files to help you use the sample forms described in the book.
Book Synopsis HIPAA Privacy Source Book by : William S. Hubbartt
Download or read book HIPAA Privacy Source Book written by William S. Hubbartt and published by . This book was released on 2004 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preparing business managers and human resources professionals for the myriad questions surrounding the new Health Insurance Portability and Accountability (HIPAA) Privacy Rule, this guide has more than 80 tools that help employers understand and comply with the new statutes. Sample policies, procedures, and forms will aid in quickly developing a privacy program, and training materials will aid in educating employees as to its requirements. Checklists and training materials include requirements for group health plans, an authorization checklist, and a training leader’s guide. A section-by-section summary of the Privacy Rule provides an accessible, summarized reference. A CD-ROM with forms, policies, checklists, and training materials in both PDF and rich text formats is included.
Book Synopsis The Handbook of Leadership Development Evaluation by : Kelly Hannum
Download or read book The Handbook of Leadership Development Evaluation written by Kelly Hannum and published by John Wiley & Sons. This book was released on 2006-12-13 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increase in the number of organizational leadership development programs, there is a pressing need for evaluation to answer important questions, improve practice, and inform decisions. The Handbook is a comprehensive resource filled with examples, tools, and the most innovative models and approaches designed to evaluate leadership development in a variety of settings. It will help you answer the most common questions about leadership development efforts, including: What difference does leadership development make? What development and support strategies work best to enhance leadership? Is the time and money spent on leadership development worthwhile? What outcomes can be expected from leadership development? How can leadership development efforts be sustained?
Book Synopsis Practical Human Resources for Public Managers by : Nicolas A. Valcik
Download or read book Practical Human Resources for Public Managers written by Nicolas A. Valcik and published by Routledge. This book was released on 2017-09-25 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. Practical Human Resources Management for Public Managers: A Case Study Approach provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more in-depth analysis and important points to remember. Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations. They use their from-the-trenches knowledge to explore pragmatic ways to deal with human resource issues in public sector workplaces.
Book Synopsis irs Best Practice in HR Handbook by : Neil Rankin
Download or read book irs Best Practice in HR Handbook written by Neil Rankin and published by Routledge. This book was released on 2009-11-03 with total page 687 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides HR professionals with a comprehensive desktop reference guide to best practice. It draws on new and exciting IRS research, surveys and case studies and has been written in a practical way making full use of checklists and examples. Providing best-practice guidelines from named organizations, this new handbook is designed to show you how to approach a wide range of HR and related areas. The handbook also gives you compliance material in an easy-to-use format, clarifying what the law requires.
Book Synopsis Best Practices in Talent Management by : Marshall Goldsmith
Download or read book Best Practices in Talent Management written by Marshall Goldsmith and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for BEST PRACTICES in TALENT MANAGEMENT "This book includes the most up-to-date thinking, tools, models, instruments and case studies necessary to identify, lead, and manage talent within your organization and with a focus on results. It provides it all—from thought leadership to real-world practice." PATRICK CARMICHAEL HEAD OF TALENT MANAGEMENT, REFINING, MARKETING, AND INTERNATIONAL OPERATIONS, SAUDI ARAMCO "This is a superb compendium of stories that give the reader a peek behind the curtains of top notch organizations who have wrestled with current issues of talent management. Their lessons learned are vital for leaders and practitioners who want a very valuable heads up." BEVERLY KAYE FOUNDER/CEO: CAREER SYSTEMS INTERNATIONAL AND CO-AUTHOR, LOVE 'EM OR LOSE 'EM "This is a must read for organization leaders and HR practitioners who cope with the today's most critical business challenge—talent management. This book provides a vast amount of thought provoking ideals, tools, and models, for building and implementing talent management strategies. I highly recommend it!" DALE HALM ORGANIZATION DEVELOPMENT PROGRAM MANAGER, ARIZONA PUBLIC SERVICE "If you are responsible for planning and implementing an effective talent and succession management strategy in your organization, this book provides the case study examples you are looking for." DORIS SIMS AUTHOR, BUILDING TOMORROW'S TALENT "A must read for all managers who wish to implement a best practice talent management program within their organization" FARIBORZ GHADAR WILLIAM A. SCHREYER PROFESSOR OF GLOBAL MANAGEMENT, POLICIES AND PLANNING SENIOR ADVISOR AND DISTINGUISHED SENIOR SCHOLAR CENTER FOR STRATEGIC AND INTERNATIONAL AFFAIRS FOUNDING DIRECTOR CENTER FOR GLOBAL BUSINESS STUDIES
Book Synopsis Critical Issues in Police Discipline by : Lewis G. Bender
Download or read book Critical Issues in Police Discipline written by Lewis G. Bender and published by Charles C Thomas Publisher. This book was released on 2005 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the problem of police discipline from the collective perspective of professional law enforcement leaders. It offers the reader practical, not theoretical, solutions in dealing with problem employees and misconduct incidents. It reflects the collective experience and dedication of a highly experienced group of Illinois police chiefs and sheriffs, both in large and small departments, in urban and rural communities. Law enforcement executives developed the ideas, solutions, and practical suggestions throughout the book. The case study approach used in the book promotes deliberative exchange and contributes to further understanding of the complex issues. Seventeen cases of personnel problems confronted by law enforcement administrators are included. Some of these include: minority rights, mental health, sick time abuse, domestic violence, insubordination, blue flue, prisoner abuse, improper political involvement, alcoholism, and others. The details of each case are given followed by a summary of major issues and dilemmas that each case presents. Legal considerations in each case are summarized to provide the reader with a complete foundation for further analysis. It is intended to be used by police educators, trainers, students and practitioners to facilitate learning in an interactive group discussion model.
