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Reimagining Customer Service In Healthcare
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Book Synopsis Reimagining Customer Service in Healthcare by : Jennifer L. FitzPatrick, MSW, CSP
Download or read book Reimagining Customer Service in Healthcare written by Jennifer L. FitzPatrick, MSW, CSP and published by Post Hill Press. This book was released on 2023-02-28 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.
Book Synopsis Reimagining Customer Service in Healthcare by : Jennifer L. FitzPatrick
Download or read book Reimagining Customer Service in Healthcare written by Jennifer L. FitzPatrick and published by Post Hill Press. This book was released on 2023-02-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps you transform patients, clients, and family caregivers from hateful to grateful. Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.
Book Synopsis Reimagining Global Health by : Paul Farmer
Download or read book Reimagining Global Health written by Paul Farmer and published by University of California Press. This book was released on 2013-09-07 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together the experience, perspective and expertise of Paul Farmer, Jim Yong Kim, and Arthur Kleinman, Reimagining Global Health provides an original, compelling introduction to the field of global health. Drawn from a Harvard course developed by their student Matthew Basilico, this work provides an accessible and engaging framework for the study of global health. Insisting on an approach that is historically deep and geographically broad, the authors underline the importance of a transdisciplinary approach, and offer a highly readable distillation of several historical and ethnographic perspectives of contemporary global health problems. The case studies presented throughout Reimagining Global Health bring together ethnographic, theoretical, and historical perspectives into a wholly new and exciting investigation of global health. The interdisciplinary approach outlined in this text should prove useful not only in schools of public health, nursing, and medicine, but also in undergraduate and graduate classes in anthropology, sociology, political economy, and history, among others.
Book Synopsis Reimagining Healthcare by : Thomas Koulopoulos
Download or read book Reimagining Healthcare written by Thomas Koulopoulos and published by Post Hill Press. This book was released on 2020-05-26 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since FDR, the US healthcare system has been mired in politics and policy. All the while it has only increased in complexity and cost. Today half of all personal bankruptcies are attributable to healthcare costs. Many community hospitals are barely getting by with single digit profit margins. With a system teetering on the edge of a systemic crisis, we need to turn to a brand-new approach to rescue the US healthcare system.
Download or read book Walking the Talk written by Enis BarıŠŸ and published by World Bank Publications. This book was released on 2022-03-14 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Almost half a century ago, policy leaders issued the Declaration of Alma Ata and embraced the promise of health for all through primary health care (PHC). That vision has inspired generations. Countries throughout the world—rich and poor—have struggled to build health systems anchored in strong PHC where they were needed most. The world has waited long enough for high-performing PHC to become more than an aspiration; it is now time to deliver. The COVID-19 (Coronavirus) pandemic has facilitated the reckoning for that shared failure—but it has also created a once-in-a-generation opportunity for transformational health system changes. The pandemic has shown policy makers and ordinary citizens why health systems matter and what happens when they fail. Bold reforms now can prepare health systems for future crises and bring goals such as universal health coverage within reach. PHC holds the key to these transformations. To fulfill that promise, however, the walk has to finally match the talk. Walking the Talk: Reimagining Primary Health Care after COVID-19 outlines how to get there. It charts an agenda to reimagined, fit-for-purpose PHC. It asks three questions about health systems reform built around PHC: Why? What? How? The characteristics of high-performing PHC are precisely those that are most critical for managing the pressures coming to bear on health systems in the post-COVID world. The challenges include future outbreaks and other emergent threats, as well as long-term structural trends that are reshaping the environments in which systems operate in noncrisis times. Walking the Talk highlights three sets of megatrends that will increasingly affect health systems in the coming decades: • Demographic and epidemiological shifts • Changes in technology • Citizens’ evolving expectations for health care. Reimagined PHC systems will be equipped through optimized system design, financing, and delivery to ensure high-quality services, care to address patients’ needs, fairness and accountability, and resilient systems.
Book Synopsis Reimagining Healthcare by : Douglas Fahlbusch
Download or read book Reimagining Healthcare written by Douglas Fahlbusch and published by DoctorZed Publishing. This book was released on with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reimagining Healthcare shows you how facilities create an enviable healthcare reputation and become preferred health care providers and employers. This book examines: · Current issues and trends facing healthcare; · Why First World healthcare has come to cost so much; · Why the existing healthcare model is unsustainable; · The human side of these pressures; · How improving the care experience – for patients, care-givers and administrators – reduces risk and cost; and · Ways to help your team make their work enjoyable, efficient and higher quality.
Book Synopsis The Healthcare Customer Service Revolution by : David H. Zimmerman
Download or read book The Healthcare Customer Service Revolution written by David H. Zimmerman and published by Irwin Professional Publishing. This book was released on 1996-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer groups, and officials of such major employers as American Express, the Minnesota Mining and Manufacturing Company, the Ameritech Corporation, and PepsiCo. All together they represented an estimated 80 million consumers of health insurance. Measuring the quality of care is the focus of The Healthcare Customer Service Resolution. It reports what patients currently think about the quality of the healthcare they receive. This book explores what employers, managed.
Book Synopsis Customer Care in Healthcare Guidebook by : Daniel Farb
Download or read book Customer Care in Healthcare Guidebook written by Daniel Farb and published by UniversityOfHealthCare. This book was released on 2005 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.
Book Synopsis Customer Service in Health Care by : Kristin Baird
Download or read book Customer Service in Health Care written by Kristin Baird and published by Jossey-Bass. This book was released on 2000-01-27 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create Your Own Culture of Service Excellence Customer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step proces for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.
Book Synopsis Reimagining the Human Service Relationship by : Jaber F. Gubrium
Download or read book Reimagining the Human Service Relationship written by Jaber F. Gubrium and published by Columbia University Press. This book was released on 2016-07-05 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.
Book Synopsis Reimagine Pharma Marketing by : Subba Rao Chaganti
Download or read book Reimagine Pharma Marketing written by Subba Rao Chaganti and published by PharmaMed Press / BSP Books. This book was released on 2023-06-01 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: The empowered patients, new-age technologies such as artificial intelligence (AI), machine learning (ML), big data analytics, real-world data and evidence, blockchain, electronic health records (EHRs), digital therapeutics, cloud computing, and innovative marketing frameworks like design thinking, customer journey mapping, omnichannel, closed-loop marketing, personalization and agile ways of working are transforming the way healthcare is delivered, affecting the pharmaceutical industry. Additionally, big tech companies such as Amazon, Alphabet, Apple, and Microsoft are disrupting by offering non-pharmacological solutions with innovative digital technologies to provide a seamless customer experience in the patient journey. The recent COVID-19 pandemic added rocket fuel to the digital transformation of the pharmaceutical industry, changing the entire model of care and ingraining telemedicine in the healthcare ecosystem. Digital Transformation has become inevitable and imminent. Therefore, pharma must reimagine its entire strategy and embrace digital transformation to succeed in this rapidly changing marketing environment that is becoming increasingly complex. Reimagine Pharma Marketing: Make It Future-Proof introduces all these technology frameworks. Additionally, the book presents one hundred and two case studies showing how some of the leading pharmaceutical companies are applying the new age technologies and marketing frameworks effectively. It can be your single-source guidebook unraveling the future so you can manage it!Contents: 1. Reimagine Everything — Reimagine Every Element of Pharmaceutical Marketing Mix 2. Reimagine the Technology— How Pharma Can Harness the Power of New and Emerging Technologies 3. Reimagine Stakeholder Engagement—Winning with New Rules of Engagement 4. The Future of Pharma—A Look into the Crystal Ball Epilogue You’re Gonna Need a Bigger Boat!
Book Synopsis ROBOTS, LAUGHTER, AND UNEMPLOYMENT by : Young Akpasubi
Download or read book ROBOTS, LAUGHTER, AND UNEMPLOYMENT written by Young Akpasubi and published by Young Akpasubi. This book was released on 2023-06-28 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the rapid advancements in AI technology, setting the stage for understanding its impact on the workforce and society. Examining the Impact of AI: It explores the benefits and concerns associated with AI adoption, discussing how different industries and job sectors are affected by automation and the potential for job displacement. Reskilling and Upskilling: The book emphasizes the importance of continuous learning and acquiring new skills to adapt to the changing demands of the AI-driven job market. It explores strategies for individuals and organizations to stay relevant and thrive in this new era. Ethical Considerations: It delves into the ethical implications of AI adoption, discussing topics such as fairness, transparency, privacy, and accountability. The book emphasizes the need for responsible AI development and highlights the importance of establishing ethical guidelines and regulations. Personal Stories of Job Displacement: Through engaging case studies, the book shares personal stories of individuals who have experienced job displacement due to AI automation. These stories provide insights into the challenges, struggles, and triumphs of individuals navigating the changing employment landscape. Redefining Work and Work-Life Balance: The book explores the evolving nature of work in the AI era, discussing topics such as flexible work arrangements, task automation, and the importance of maintaining a healthy work-life balance in a technology-driven world. Collaboration between Humans and AI: It emphasizes the collaborative approach between humans and AI, highlighting how AI technologies can augment human capabilities rather than replacing them. The book explores the potential for humans and AI to work together to achieve better outcomes. Future Implications: The book concludes by discussing the future of work in a world with AI, encouraging readers to consider the possibilities and challenges that lie ahead. It emphasizes the importance of responsible AI adoption, ongoing learning, and ethical considerations for creating a positive and inclusive future. These highlights offer a glimpse into the key themes and insights covered in this Guide to surviving the AI Revolution. It is a comprehensive exploration of the AI revolution, its impact on jobs, and the necessary adaptations individuals and organizations must make to thrive in this new era.
Book Synopsis Customer Service for Professionals in Health Care by : Wendy Leebov
Download or read book Customer Service for Professionals in Health Care written by Wendy Leebov and published by Createspace Independent Publishing Platform. This book was released on 2012-10-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
Book Synopsis Reimagining Public Sector Management by : John Diamond
Download or read book Reimagining Public Sector Management written by John Diamond and published by Emerald Group Publishing. This book was released on 2022-11-18 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reimagining Public Sector Management delves into the crisis and emergency management of the pandemic, exploring the ways in which different agencies responded to the pandemic and the lessons learnt in terms of disaster planning and co-ordination.
Book Synopsis Healthcare Customer Service Superstars by : Cary Jon Cavitt
Download or read book Healthcare Customer Service Superstars written by Cary Jon Cavitt and published by Createspace Independent Publishing Platform. This book was released on 2017-01-06 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a customer service superstar takes the right attitude - Six to be exact... Customer service expert Cary Cavitt looks at what he considers to be the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Book Synopsis Reimagining the Future Public Service Workforce by : Helen Dickinson
Download or read book Reimagining the Future Public Service Workforce written by Helen Dickinson and published by Springer. This book was released on 2018-09-03 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.
Download or read book Mistreated written by Robert Pearl and published by PublicAffairs. This book was released on 2017-05-02 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The biggest problem in American health care is us Do you know how to tell good health care from bad health care? Guess again. As patients, we wrongly assume the "best" care is dependent mainly on the newest medications, the most complex treatments, and the smartest doctors. But Americans look for health-care solutions in the wrong places. For example, hundreds of thousands of lives could be saved each year if doctors reduced common errors and maximized preventive medicine. For Dr. Robert Pearl, these kinds of mistakes are a matter of professional importance, but also personal significance: he lost his own father due in part to poor communication and treatment planning by doctors. And consumers make costly mistakes too: we demand modern information technology from our banks, airlines, and retailers, but we passively accept last century's technology in our health care. Solving the challenges of health care starts with understanding these problems. Mistreated explains why subconscious misperceptions are so common in medicine, and shows how modifying the structure, technology, financing, and leadership of American health care could radically improve quality outcomes. This important book proves we can overcome our fears and faulty assumptions, and provides a roadmap for a better, healthier future.
