Quality Behavior And The Bottom Line

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Quality, Behavior, and the Bottom Line

Author : Jerry Pounds
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781508567431
Total Pages : 0 pages
Book Rating : 4.5/5 (674 download)

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Book Synopsis Quality, Behavior, and the Bottom Line by : Jerry Pounds

Download or read book Quality, Behavior, and the Bottom Line written by Jerry Pounds and published by Createspace Independent Publishing Platform. This book was released on 2015-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

Unleash Quality

Author : Arron S. Angle
Publisher : Quality Press
ISBN 13 : 1951058526
Total Pages : 122 pages
Book Rating : 4.9/5 (51 download)

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Book Synopsis Unleash Quality by : Arron S. Angle

Download or read book Unleash Quality written by Arron S. Angle and published by Quality Press. This book was released on 2019-03-11 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Why the Bottom Line Isn't!

Author : Dave Ulrich
Publisher : John Wiley & Sons
ISBN 13 : 0471447226
Total Pages : 306 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Why the Bottom Line Isn't! by : Dave Ulrich

Download or read book Why the Bottom Line Isn't! written by Dave Ulrich and published by John Wiley & Sons. This book was released on 2003-05-26 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers a broad view of leadership and shareholder value based on multiple business disciplines In Why the Bottom Line Isn't! authors Dave Ulrich and Norm Smallwood argue that sustainable shareholder value comes increasingly from assets not accounted for on an organization's balance sheet. These assets include a company's reputation, its ability to attract talent, and its ability to react quickly to new opportunities in the marketplace. Why the Bottom Line Isn't! harnesses research from a number of disciplines including human resources, finance, and leadership to establish a hierarchy of such intangibles. The authors extrapolate from these intangibles to establish leadership tools that will help create sustainable shareholder value. The book offers a broad, expansive perspective on leadership while eschewing convoluted theory for concrete practice. Dave Ulrich, Ph.D., ([email protected]) has been listed by BusinessWeek as the top "guru" in management education. He has co-authored 10 books and over 100 articles, serves on the Board of Directors of Herman Miller, and has consulted with over half of the Fortune 200 companies. He is currently on professional leave as Professor at the University of Michigan to serve as Mission President for the Church of Jesus Christ of Latter-day Saints in Montreal. Norm Smallwood ([email protected]) is co-founder of Results-Based Leadership (www.rbl.net), which provides education and consulting services based on this book as well as the ideas in Results-Based Leadership: How Leaders Build the Business and Improve the Bottom Line, which he co-authored with Ulrich. He has led leadership development, business strategy, organization capability, change management, and HR projects for a wide variety of clients spanning multiple industries.

Transforming the Bottom Line

Author : Tony Hope
Publisher : Harvard Business Press
ISBN 13 : 9780875847467
Total Pages : 254 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Transforming the Bottom Line by : Tony Hope

Download or read book Transforming the Bottom Line written by Tony Hope and published by Harvard Business Press. This book was released on 1996 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Transforming the Bottom Line" shows how to achieve organizational transformation by cutting the workload not the work force, developing a horizontal team-based organization, aligning performance measures with strategy, and more. "This book is, in its quiet but authoritative way, revolutionary".

Safety and the bottom line

Author : Frank E. Bird
Publisher :
ISBN 13 : 9780965651615
Total Pages : 336 pages
Book Rating : 4.6/5 (516 download)

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Book Synopsis Safety and the bottom line by : Frank E. Bird

Download or read book Safety and the bottom line written by Frank E. Bird and published by . This book was released on 1996-12-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is good evidence that a close relationship exists between management effectiveness & safety performance. A Canadian company says "safety & efficient operation are one & the same thing." Safety is (a) an excellent vehicle for accomplishing nearly everything we have to accomplish; (b) even more it is a brutally sharp measuring tool for telling us the results we are - or are not - getting. In the late 1980s, Paul O'Neill former CEO of ALCOA, proclaimed that safety would be FIRST in all actions. Combined profits for 1988 & 1989 were more than double the total of the 8 previous years. Mr. O'Neill's article, "A New Way To Wake Up A Giant," appeared in Fortune magazine October 22, 1990. Frank E. Bird, Jr. & Ray J. Davies, internationally known safety leaders, describe in detail; the reasons these positive benefits accompany the application of a good safety program in a just released, 325 page book, SAFETY & THE BOTTOM LINE. "Safety Develops a Quality Prone Environment," is typical of chapters describing Bottom Line benefits from the good, human relationship, value of safety, that was recognized as early as 2200BC in the Hammurabi Code. For further details, please call or write the publisher: FEBCO, P.O. Box 345, Loganville, GA 30249. Phone: 770-466-5113, FAX: 770-466-7716.

Unleash Quality

Author : Arron S. Angle
Publisher : Quality Press
ISBN 13 : 0873899830
Total Pages : 119 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Unleash Quality by : Arron S. Angle

Download or read book Unleash Quality written by Arron S. Angle and published by Quality Press. This book was released on 2019-03-11 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality has been around for yearswhy would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviorsbehaviors that apply to every department within a company. In other words, a companys culture. For years, these behaviors have been restrained. Quality has been focused in segments of a companys population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of qualityby not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, youll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organizations bottom line. Youll start by learning the aspects of a behavior-based quality culture and how to unleash an organizations potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. Youll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Maximizing the Triple Bottom Line Through Spiritual Leadership

Author : Louis W. Fry
Publisher : Stanford University Press
ISBN 13 : 0804784299
Total Pages : 350 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Maximizing the Triple Bottom Line Through Spiritual Leadership by : Louis W. Fry

Download or read book Maximizing the Triple Bottom Line Through Spiritual Leadership written by Louis W. Fry and published by Stanford University Press. This book was released on 2013-01-09 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maximizing the Triple Bottom Line through Spiritual Leadership draws on the emerging fields of workplace spirituality and spiritual leadership to teach leaders and their constituencies how to develop business models that address issues of ethical leadership, employee well-being, sustainability, and social responsibility without sacrificing profitability, growth, and other metrics of performance excellence. While this text identifies and discusses the characteristics necessary to be a leader, its major focus is on leadership—engaging stakeholders and enabling groups of people to work together in the most meaningful ways. The authors offer real-world examples of for-profit and non-profit organizations that have spiritual leaders and which have implemented organizational spiritual leadership. These cases are based on over ten years of research, supported by the International Institute of Spiritual Leadership, that demonstrates the value of the Spiritual Leadership Balanced Scorecard Business Model presented in the book. "Pracademic" in its orientation, the book presents a general process and tools for implementing the model.

Building the Case for Health Literacy

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309474299
Total Pages : 171 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Building the Case for Health Literacy by : National Academies of Sciences, Engineering, and Medicine

Download or read book Building the Case for Health Literacy written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2018-08-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of health literacy has evolved from one focused on individuals to one that recognizes that health literacy is multidimensional. While communicating in a health literate manner is important for everyone, it is particularly important when communicating with those with limited health literacy who also experience more serious medication errors, higher rates of hospitalization and use of the emergency room, poor health outcomes, and increased mortality. Over the past decade, research has shown that health literacy interventions can significantly impact various areas including health care costs, outcomes, and health disparities. To understand the extent to which health literacy has been shown to be effective at contributing to the Quadruple Aim of improving the health of communities, providing better care, providing affordable care, and improving the experience of the health care team, the National Academies of Sciences, Engineering, and Medicine convened a public workshop on building the case for health literacy. This publication summarizes the presentations and discussions from the workshop, and highlights important lessons about the role of health literacy in meeting the Quadruple Aim, case studies of organizations that have adopted health literacy, and discussions among the different stakeholders involved in making the case for health literacy.

Bottom Line Selling

Author : Jack Malcolm
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781533590589
Total Pages : 228 pages
Book Rating : 4.5/5 (95 download)

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Book Synopsis Bottom Line Selling by : Jack Malcolm

Download or read book Bottom Line Selling written by Jack Malcolm and published by Createspace Independent Publishing Platform. This book was released on 2016-06-02 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your customers and prospects are too busy to bother with any salesperson who promises to "add value" without an in-depth understanding of their business. The only way to add measurable value to your customers-the kind that gets the attention of high-level decision makers-is to understand how their business generates cash, bring solid ideas for improving their cash flow engine, and speak the language that resonates with them. Bottom-Line Selling shows you how to stand out by becoming a cash flow engineer. "I read a lot of business books, more than 100 a year, and I can say without question that Bottom-Line Selling is absolutely one of my all time favorites. If you want to clearly understand how to use business acumen, competitive intelligence and your customer's financials to position yourself as a trusted advisor and close major deals, this is a MUST read book."-John Spence - one of America's top 100 business thought leaders "I receive several calls each day from salespeople attempting to get on my calendar to pitch their product or service. I never cease to be amazed at how low the quality is of the calls and emails that I get and how little the people know about my business. If they read this book, they may have a chance to get my attention."-Bill Davidson, Senior Vice President, Global Marketing and Investor Relations, Qualcomm "When dealing with today's crazy-busy customers, it's imperative to be fully prepared to discuss how you can create meaningful business improvement for them. That's why I like Bottom-Line Selling. It shows you how to make sense of your customer's numbers, find untapped opportunities and immediately position yourself as an invaluable resource."-Jill Konrath, author of SNAP Selling and Selling to Big Companies "The ability to connect with our customers, intelligently discussing the business issues is critical to sales success. Jack Malcolm's Bottom-Line Selling is the best resource I've seen to help sales people have meaningful conversations on business and financial issues. It's a must read for all sales professionals and should be a desktop reference for anyone who deals with customers."-Dave Brock, President and CEO, Partners In EXCELLENCE "Rarely in sales do you find a methodology that goes past just getting the deal and actually gives you a model to demonstrate significant top and bottom line impact for your customers. In today's world where multi-level sales relationships are even more critical than ever, Bottom-Line Selling is a fantastic working guide to anyone who wants to be a world class consultative seller."-Alexander Turnbull, Director, Fonterra.

The Good Ones

Author : Bruce Weinstein
Publisher : New World Library
ISBN 13 : 1608682749
Total Pages : 282 pages
Book Rating : 4.6/5 (86 download)

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Book Synopsis The Good Ones by : Bruce Weinstein

Download or read book The Good Ones written by Bruce Weinstein and published by New World Library. This book was released on 2015-04-10 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employers look for two things when hiring or promoting people: knowledge and skill. They rarely, if ever, consider character. Yet character is the key to extraordinary business success. The Good Ones presents ten crucial qualities of high-character employees, qualities that enhance employee satisfaction, client relationships, and the bottom line. You’ll read stories from managers and employees across the U.S. and beyond who reveal how honesty, courage, loyalty, and patience have helped their organizations maintain an edge over the competition. Each chapter is devoted to a single quality of character and ends with questions employers can use to hire and promote the Good Ones — people who are consistently honest, accountable, fair, and grateful. Whether you’re looking to bring new people into your organization or seeking a job or promotion yourself, The Good Ones will help you appreciate in practical terms why character is the missing link to excellence.

The Ten Commandments of Quality Management

Author : Ajit Silva
Publisher : iUniverse
ISBN 13 : 0595357563
Total Pages : 135 pages
Book Rating : 4.5/5 (953 download)

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Book Synopsis The Ten Commandments of Quality Management by : Ajit Silva

Download or read book The Ten Commandments of Quality Management written by Ajit Silva and published by iUniverse. This book was released on 2005-07 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The 'Ten Commandments" discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

PowerSkills

Author : James P. Masciarelli
Publisher :
ISBN 13 : 9780967711119
Total Pages : 348 pages
Book Rating : 4.7/5 (111 download)

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Book Synopsis PowerSkills by : James P. Masciarelli

Download or read book PowerSkills written by James P. Masciarelli and published by . This book was released on 2000 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Cost of Bad Behavior

Author : Christine Pearson
Publisher : Penguin
ISBN 13 : 1101082240
Total Pages : 235 pages
Book Rating : 4.1/5 (1 download)

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Book Synopsis The Cost of Bad Behavior by : Christine Pearson

Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

The Healthy Workplace

Author : Leigh Stringer
Publisher : AMACOM
ISBN 13 : 0814437443
Total Pages : 274 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Healthy Workplace by : Leigh Stringer

Download or read book The Healthy Workplace written by Leigh Stringer and published by AMACOM. This book was released on 2016-07-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to improve the well-being of your employees that will ultimately boost your company’s bottom line. Studies show that unhealthy work habits, like staring at computer screens and rushing through fast-food lunches, are taking a toll in the form of increased absenteeism, lost productivity, and higher insurance costs. But should companies intervene with these individual problems? And if so, how? The Healthy Workplace says yes! Companies that learn how to incorporate healthy habits and practices into the workday for their employees will see such an impressive ROI that they’ll kick themselves for not starting these practices sooner. Packed with real-life examples and the latest research, this all-important resource reveals how to: Create a healthier, more energizing environment Reduce stress to enhance concentration Inspire movement at work Support better sleep Heighten productivity without adding hours to the workday Filled with tips for immediate improvement and guidelines for building a long-term plan, The Healthy Workplace proves that a company cannot afford to miss out on the ROI of investing in their employees’ well-being.

Total Quality Safety Management and Auditing

Author : Michael B. Weinstein
Publisher : Routledge
ISBN 13 : 1351407716
Total Pages : 228 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Total Quality Safety Management and Auditing by : Michael B. Weinstein

Download or read book Total Quality Safety Management and Auditing written by Michael B. Weinstein and published by Routledge. This book was released on 2018-12-12 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries

Author : Sara White
Publisher : John Wiley & Sons
ISBN 13 : 1118810929
Total Pages : 676 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries by : Sara White

Download or read book High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries written by Sara White and published by John Wiley & Sons. This book was released on 2020-01-03 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive reference provides veterinarians with everything they need to know about performing surgeries such as spaying and neutering in busy animal shelters. It includes surgical and anesthetic techniques, perioperative procedures, reproductive medicine, and program management regarding dogs, cats, rabbits, and other small mammals. With more than 550 full-color images, High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries provides spay-neuter and shelter veterinarians with information on the most current clinical techniques. Dozens of veterinary experts offer their expert advice and knowledge on perioperative care, surgery instrumentation, infectious disease control, anesthesia protocols, CPR, the fundamentals of HQHVSN, and more. Covers all aspects of common shelter surgeries, including surgical and anesthetic techniques, perioperative procedures, reproductive medicine, and program management Provides coverage of dogs, cats, rabbits, and other small mammals Written by leaders in the field with experience in surgery, medicine, spay-neuter practice, teaching, and research High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries is an excellent resource for veterinarians, veterinary technicians, and students, as well as clinic and shelter owners.

Executive Coaching with Backbone and Heart

Author : Mary Beth A. O'Neill
Publisher : John Wiley & Sons
ISBN 13 : 1118047249
Total Pages : 214 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Executive Coaching with Backbone and Heart by : Mary Beth A. O'Neill

Download or read book Executive Coaching with Backbone and Heart written by Mary Beth A. O'Neill and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." —Daryl R. Conner, CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity to become a far more effective leader and change agent. The bottom line was that we succeeded with a monumental organizational turnaround that had seemed impossible to accomplish." —Eric Stevens, former CEO, Courage Center "O'Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!" —Geoff Bellman, consultant and author, The Consultant's Calling "Mary Beth brings a keen business focus to coaching by not just contributing insights but through helping me and my team gain the insights that we need to solve our own problems. She has the ability to see through the sometimes chaotic dialogue and personalities in order to help a team focus on the real issues and dynamics that can impede organizations from achieving their goals." —John C. Nicol, general manager, MSN Media Network "Effective leaders require courage, compassion, and initiative. O'Neill's systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers." —Paul D. Purcell, president, Beacon Development Group "With Mary Beth O'Neill's coaching, I've become the kind of leader who balances both the needs to get results and to develop great working relationships. Since I started working with her, I've won accolades as the Top Innovator for my company, and as Professional of the Year for my industry. More important, I've been able to scope my job in a way that allows me to learn and contribute at the same time, all the while delivering great results to the bottom line." —Lynann Bradbury, vice president, Waggener Edstrom