Quality Assurance In Transnational Higher Education Enqa Workshop Report 11

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Quality Assurance in Transnational Higher Education. ENQA Workshop Report 11

Author : Paul Bennett
Publisher :
ISBN 13 : 9789525539431
Total Pages : 38 pages
Book Rating : 4.5/5 (394 download)

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Book Synopsis Quality Assurance in Transnational Higher Education. ENQA Workshop Report 11 by : Paul Bennett

Download or read book Quality Assurance in Transnational Higher Education. ENQA Workshop Report 11 written by Paul Bennett and published by . This book was released on 2010 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present report is the product of an ENQA (European Association for Quality Assurance in Higher Education) Bologna Seminar "Quality Assurance in Transnational Education: from words to action" hosted by the Quality Assurance Agency (QAA, UK) in London in December, 2008. The seminar discussed the current trends in Transnational landscapes, the influence of the UNESCO-OECD Guidelines for cross-border higher education and their compatibility with the Standards and Guidelines for Quality Assurance in the European Higher Education Area. The outcomes of the seminar were later presented as recommendations to the Bologna Follow-up Group. Articles included in this report are: (1) Introduction; (2) The UNESCO/OECD Guidelines: a Governmental Perspective (Sjur Bergan); (3) Quality Assurance in Transnational Education: a European University Association Perspective (Andree Sursock); (4) Quality Assurance in Transnational Education: An Education International Perspective (Paul Bennett); (5) A Comparative Analysis of International Guidelines in Quality Assurance (Marlene Hamilton); (6) Quality Assurance in Transnational Education--from Declarative Intentions to Concrete Progress: a European Students Union Perspective (Daniela Cassar); and (7) Conclusions and Recommendations to the Bologna Follow-up Group (Peter Williams). A programme of the seminar is annexed. (Contains 19 footnotes.) [Support for this report was provided by the Lifelong Learning Programme of the European Union.].

Ensuring Quality in Cross-Border Higher Education Implementing the UNESCO/OECD Guidelines

Author : Vincent-Lancrin Stéphan
Publisher : OECD Publishing
ISBN 13 : 9264243534
Total Pages : 134 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis Ensuring Quality in Cross-Border Higher Education Implementing the UNESCO/OECD Guidelines by : Vincent-Lancrin Stéphan

Download or read book Ensuring Quality in Cross-Border Higher Education Implementing the UNESCO/OECD Guidelines written by Vincent-Lancrin Stéphan and published by OECD Publishing. This book was released on 2015-11-19 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book monitors the extent to which tertiary education stakeholders complied with the UNESCO/OECD Guidelines for Quality Provision in Cross-Border Higher Education in 2014.

ICEL2013-Proceedings of the 8th International Conference on e-Learning

Author : Eunice Ivala
Publisher : Academic Conferences Limited
ISBN 13 : 1909507261
Total Pages : 228 pages
Book Rating : 4.9/5 (95 download)

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Book Synopsis ICEL2013-Proceedings of the 8th International Conference on e-Learning by : Eunice Ivala

Download or read book ICEL2013-Proceedings of the 8th International Conference on e-Learning written by Eunice Ivala and published by Academic Conferences Limited. This book was released on 2013-06-27 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Assurance and Transparency Tools. ENQA Workshop Report 15

Author : Nathalie Costes
Publisher :
ISBN 13 : 9789525539530
Total Pages : 28 pages
Book Rating : 4.5/5 (395 download)

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Book Synopsis Quality Assurance and Transparency Tools. ENQA Workshop Report 15 by : Nathalie Costes

Download or read book Quality Assurance and Transparency Tools. ENQA Workshop Report 15 written by Nathalie Costes and published by . This book was released on 2010 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The European Association for Quality Assurance in Higher Education (ENQA) realises that there is a steadily growing interest among students and all stakeholders of Higher Education and the public at large in accessing detailed and reliable information on the quality of individual study programmes, faculties and higher education institutions. ENQA is aware that external quality assurance activities in higher education set up by quality assurance agencies are producing only part of the information. Besides quality assurance agencies that enshrine their activities in the ESG, there is a growing number of providers of information about higher education. The proliferation of ranking schemes and other transparency tools is one aspect of this increasing need for information about higher education institutions and their activities. The purpose of this seminar was to discuss expectations from higher education institutions and other stakeholders concerning information on quality of higher education, and the contribution of quality assurance and transparency tools to meet these expectations. The outcome of the discussions is a position paper on information and transparency tools, which can be found in Part 2 of this report. This paper is divided into two parts: (1) Key messages; and (2) ENQA position paper on transparency tools. Programme of the Seminar is appended. (Contains 2 footnotes.).

Quality Assurance in Higher Education

Author : Stamelos Georgios
Publisher : Studera Press
ISBN 13 : 9385883275
Total Pages : 246 pages
Book Rating : 4.3/5 (858 download)

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Book Synopsis Quality Assurance in Higher Education by : Stamelos Georgios

Download or read book Quality Assurance in Higher Education written by Stamelos Georgios and published by Studera Press. This book was released on 2017-01-30 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The significant growth of number of students enrolled in tertiary education institutions in the recent past decades has caused an unprecedented expansion of higher education systems. The rapid and constant social, economic and technological mutations and international competition make the importance of qualitatively well-educated citizenry and labor forces very decisive. Globalization has developed a powerful impact on the development of higher education and imposes new challenges for the organization (standards, financing, regulations). Systems of higher education tend to detach from the national models and adopt a more "global" orientation. The implementation of quality assurance is one of the recent and most decisive transformations of higher education. Different higher education systems are trying to develop assessment tools (internal and external) to improve the quality of teaching, research and extension activities, and these are either based on experiences of selected countries or are extensively country specific. The quality assurance procedures that were often dependent on national directorial traditions have gradually tended to converge and led to a setup of common tools and standards. Countries under a centralized system tend to impose a uniform and general model while decentralized systems give greater freedom to universities to set up their own quality. International rankings of universities also contribute to impose a set of transnational standards and values, which is also being considered as indicative by the stakeholders. The present book tries to look at the quality assurance mechanism, international rankings and its impact in both absolute and comparative fashion in context of 11 countries from different parts of the world.

Quality Assurance of E-learning. ENQA Workshop Report 14

Author : Josep Grifoll
Publisher :
ISBN 13 : 9789525539516
Total Pages : 50 pages
Book Rating : 4.5/5 (395 download)

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Book Synopsis Quality Assurance of E-learning. ENQA Workshop Report 14 by : Josep Grifoll

Download or read book Quality Assurance of E-learning. ENQA Workshop Report 14 written by Josep Grifoll and published by . This book was released on 2010 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-learning in the European Higher Education Area has stampeded its way to the foreground of the Quality Assurance (QA) forum, and has become a key issue among quality assurance agencies and institutions in the European Higher Education Area (EHEA). Because internet-based learning is currently such a relevant topic, there is a dire need for the creation of a common language and guidelines amongst all QA agencies in order to proceed in a collectively positive direction in regards to developing a quality culture within the frame of E-learning further. This report gives a general overview of the matters discussed and challenges faced within the sector of quality assurance in E-learning. The workshop ENQA held in coordination with the National Agency for Higher Education, in Sigtuna, Sweden in October, 2009 created a dialogue between institutions, quality assurance agencies, students and other stakeholders who are directly affected by the quality of E-learning, and the need for continuous improvement in this field that will foster positive outcomes. Articles included in this report are: (1) E-learning in the context of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (Josep Grifoll); (2) How to assess an E-learning institution: Methodology, design and implementation (Esther Huertas, Anna Prades and Sebastian Rodriguez); (3) Modern E-learning: Qualitative education accessibility concept (Yuri Rubin); (4) Challenges for quality assurance organisations: The case of NVAO (Fred Mulder); and (5) Benchmarking eLearning in higher education (Ebba Ossiannilsson). Programme of the workshop is appended. Individual articles contain figures, tables, and references. (Contains 49 footnotes.).

Internal Quality Assurance

Author : European Association for Quality Assurance in Higher Education (ENQA)
Publisher :
ISBN 13 :
Total Pages : 13 pages
Book Rating : 4.:/5 (16 download)

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Book Synopsis Internal Quality Assurance by : European Association for Quality Assurance in Higher Education (ENQA)

Download or read book Internal Quality Assurance written by European Association for Quality Assurance in Higher Education (ENQA) and published by . This book was released on 2010 with total page 13 pages. Available in PDF, EPUB and Kindle. Book excerpt: The European Association for Quality Assurance in Higher Education (ENQA), in cooperation with the Quality Assurance Agency (QAA, UK), organised a seminar on theme "Internal Quality Assurance--Enhancing quality culture" which was held on 8-9 June, 2010 in London, United Kingdom. The seminar marked the fourth annual meeting of the ENQA IQA Group with the ENQA IQA Steering Group being the main responsible for planning and organising the event. The purpose of this seminar was to unite quality assurance (QA) agencies and other stakeholders that are interested in operational internal quality assurance (IQA) systems, and/or who are planning to implement such a system. The seminar provided a platform for the staff of QA agencies for discussing shared challenges, concerns, innovative ideas and future expectations which may then be applied to individual IQA practices and/or future IQA processes. This report collects some good practises that are implemented for internal quality assurance in different QA agencies, with the intention to share them for the benefit of other quality assurance agencies or institutions interested in these issues. In addition to good practices, the participating agencies were encouraged to openly share what processes they find challenging or ineffective in their agencies. This report thus provides a short list of both good and ineffective practices as they were presented in the seminar in London. This report contains: (1) Quality Assurance in Commission des Titres d'Ingenieur (CTI) (Teresa Sanchez Chaparro); (2) DOCUWARE--ACSUCYL's Document Management System (Sandra Marcos Ortega); (3) Good and Ineffective Practices in IQA at ACSUG (Luis Carlos Velon Sixto); (4) IQA at AEQES (Caty Duykaerts); and (5) Internal Quality Assurance of Reviewer Selection and Monitoring at AKKORK (Yuri Rubin and Erika Soboleva).

Current Trends in European Quality Assurance. ENQA Workshop Report 8

Author : Dhurata Bozo
Publisher :
ISBN 13 : 9789525539370
Total Pages : 46 pages
Book Rating : 4.5/5 (393 download)

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Book Synopsis Current Trends in European Quality Assurance. ENQA Workshop Report 8 by : Dhurata Bozo

Download or read book Current Trends in European Quality Assurance. ENQA Workshop Report 8 written by Dhurata Bozo and published by . This book was released on 2009 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present report is a product of two ENQA (European Association for Quality Assurance in Higher Education) seminars, held in 2007, on current trends in European Quality Assurance. The first seminar, hosted by the Bulgarian National Evaluation and Accreditation Agency (NEAA), examined the situation in South-Eastern Europe. The second seminar focused on the situation in Southern Europe. It was hosted by the Holy See and organised in collaboration with the Congregation for Catholic Education, the Agency for the Evaluation and Promotion of Quality in Ecclesiastical Faculties (AVEPRO) and the Pontifical Academy of Sciences. The articles presented in this report, based on the two regional ENQA seminars, introduce the divergent but also converging national experiences and trends in quality assurance in Southern and South-Eastern Europe. Articles included in this report are: (1) Quality assurance in Austrian Higher Education--features and challenges (Alexander Kohler); (2) ESG and the current QA trends in Spain: more than just a change (Gemma Rauret Dalmau and Cecilia de la Rosa Gonzalez); (3) The Bologna Process in the Holy See: origins and implementation (Franco Imoda); (4) National experiences and future challenges: Albania (Dhurata Bozo); (5) Quality assurance in Romanian higher education (R.M. Damian); (6) The Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) and quality assurance (QA) in the South-Eastern Europe (SEE) region--Opportunities and Challenges: the Situation in Bulgaria (Todor Shopov); and (7) Quality Assurance in Greek Higher Education Institutions: Introduction and Challenges (Vassilios J. Papazoglou). ENQA seminar hosted by NEAA and ENQA seminar are annexed. Individual articles contain references. (Contains 28 footnotes, 1 figure, and 1 chart.).

Quality Assurance in Postgraduate Education. ENQA Workshop Report 12

Author : Alexandra Bitusikova
Publisher :
ISBN 13 : 9789525539462
Total Pages : 76 pages
Book Rating : 4.5/5 (394 download)

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Book Synopsis Quality Assurance in Postgraduate Education. ENQA Workshop Report 12 by : Alexandra Bitusikova

Download or read book Quality Assurance in Postgraduate Education. ENQA Workshop Report 12 written by Alexandra Bitusikova and published by . This book was released on 2010 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present report follows an ENQA (European Association for Quality Assurance in Higher Education) Workshop on Quality Assurance and Postgraduate Education, hosted by the Romanian Agency for Quality Assurance in Higher Education (ARACIS) in Brasov, Romania on 12-13 March 2009. The workshop was an excellent opportunity for ENQA members to exchange information, define concepts and examine best practice related to quality assurance of postgraduate education. Articles included in this report are: (1) Forces Shaping Postgraduate Education: Academic Credentials in a Global Context (Mary-Louise Kearney); (2) Master and Doctoral Education in Europe: Key Challenges for Quality Assurance (Alexandra Bitusikova); (3) Quality Assurance at Doctoral Level: the case of England, UK (Janet Bohrer); (4) Quality Assurance from the doctoral candidates' and junior researchers' perspective (Karoline Hollander); (5) The Postgraduate Students Mirror 2008, a survey in Sweden (Gunilla Jacobsson); (6) Research Master's Programmes in the Netherlands (Fred Mulder); (7) Quality Assurance of Doctoral Education in Germany--Experiences, Standards and Challenges (Manuel Pietzonka); (8) Accreditation of doctoral schools in Hungary (Judith Negyesi); (9) Quality assurance of doctoral study programmes in Croatia (Ivan Filip Jakopovic and Ivana Borosic); and (10) About the role of ECTS regarding Quality Assurance of Postgraduate Education with a glance at Turkey in the Bologna Process (Kerim Edinsel). A conclusion by Nathalie Costes is included. A programme of the workshop is annexed. Individual articles contain tables, appendices, references, and figures. (Contains 28 footnotes.).

Cross-Border Higher Education and Quality Assurance

Author : Maria João Rosa
Publisher : Springer
ISBN 13 : 1137594721
Total Pages : 290 pages
Book Rating : 4.1/5 (375 download)

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Book Synopsis Cross-Border Higher Education and Quality Assurance by : Maria João Rosa

Download or read book Cross-Border Higher Education and Quality Assurance written by Maria João Rosa and published by Springer. This book was released on 2016-07-26 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses the range of potential measures national quality assurance agencies may have to employ to deal with the new issues caused by Cross Border Higher Education (CBHE). The expansion of CBHE raises quality problems, which are currently assessed differently depending on the countries concerned. This has been exacerbated by the growth of Massive Open Online Courses (MOOCs) which have developed very quickly and can be prone to rogue providers. This book considers the steps that have already been taken to ensure quality as well as those ahead. It is important that the swift growth of CBHE is not just seen as a means to increase the revenues of higher education institutions faced with decreasing public funding but also as a means to keep educational standards high.

Assessing Educational Quality

Author : Gro Hanne Aas
Publisher :
ISBN 13 : 9789525539301
Total Pages : 58 pages
Book Rating : 4.5/5 (393 download)

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Book Synopsis Assessing Educational Quality by : Gro Hanne Aas

Download or read book Assessing Educational Quality written by Gro Hanne Aas and published by . This book was released on 2009 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is a product of an European Association for Quality Assurance in Higher Education (ENQA) Workshop "Assessing educational quality: Knowledge production and the role of experts" hosted by the Norwegian Agency for Quality Assurance in Education (NOKUT) in Oslo in February, 2008. The workshop gathered representatives from higher education institutions and agencies to exchange and discuss experiences on the process of external reviews and on the role of the review experts in that process. The workshop and this publication flourished from the "Expert knowledge" project carried out by NOKUT. The project focused on the status and legitimacy of the knowledge acquired through external assessments of higher education, in which the role of external reviewers (experts) as well as the cooperation between experts and quality assurance agencies are crucial. This report consists of articles that were submitted by workshop presenters and participants, upon request from the ENQA Secretariat. Articles by Professor em. Berit Askling from the University of Gothenburg and Professor Kirsten Hofgaard Lycke from the University of Oslo, as well as the article by Gro Hanne Aas and Wenche Froestad from NOKUT reflect on the results from the above-mentioned project. In his article, Professor Peder Haug from the Volda University College investigates the potential of the "expert panel methodology" in evaluations and compares it to "research-based evaluations". The article by Anne Karine Sorskar from NOKUT discusses the results from a questionnaire that was sent to the participating agencies prior to the workshop concerning the agencies' use of experts in external reviews. In his article, Karl Dittrich, the Chairman of the Accreditation Organisation of the Netherlands and Flanders (NVAO), examines the practices in the publication of review reports in different countries also reflecting on the advantages and disadvantages of publishing these reports. Sirpa Moitus and Riitta Pyykko from the Finnish Higher Education Evaluation Council (FINHEEC) contribute to the report by presenting ways of promoting the usefulness and utilisation of evaluations. The workshop, and thus this publication, emphasise the importance of feedback and discussions with stakeholders on the evaluations, and in most cases these evaluations are carried out by expert panels. ENQA workshop on "Assessing educational quality: Knowledge production and the role of experts" is annexed. Individual chapters contain references. (Contains 5 tables and 44 footnotes.).

Global Trends in Higher Education Quality Assurance

Author : Susanna Karakhanyan
Publisher : Global Perspectives on Higher
ISBN 13 : 9789004440319
Total Pages : 348 pages
Book Rating : 4.4/5 (43 download)

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Book Synopsis Global Trends in Higher Education Quality Assurance by : Susanna Karakhanyan

Download or read book Global Trends in Higher Education Quality Assurance written by Susanna Karakhanyan and published by Global Perspectives on Higher. This book was released on 2020 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction: The background for and the ambitions of the current book -- PART 1. The Global Study. External quality assurance: The landscape, the players and developmental trends -- Quality assurance: Legitimacy, efficiency and control issues -- External quality assurance: Comparative reflections -- Institutional quality management: Comparative reflections -- PART 2. Regional Studies. QA in higher education in Africa: A synoptic view -- The Arab States: Quality assurance trends in higher education -- Internal and external quality assurance of higher education in the Asia-Pacific region -- Eastern Europe: Quality assurance trends and challenges -- Latin America and the Caribbean: Quality assurance trends and challenges -- Northern America: Quality assurance trends and challenges -- Western Europe: Quality assurance trends and challenges.

Quality Assurance in Higher Education

Author : Don F. Westerheijden
Publisher : Springer Science & Business Media
ISBN 13 : 1402060122
Total Pages : 267 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Quality Assurance in Higher Education by : Don F. Westerheijden

Download or read book Quality Assurance in Higher Education written by Don F. Westerheijden and published by Springer Science & Business Media. This book was released on 2007-09-04 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: By bringing together leading experts on quality assurance in higher education from seven countries (from Europe, the USA and South Africa), this volume intends to go several steps further than most publications on the same subject. Containing comprehensive discussion of the most relevant trends in quality assurance regulation, translation and transformation, researchers and policy makers will find an engaged, academic reflection on how quality assurance is embedded in higher education and in a dynamic way to assess its impacts and potential improvements.

Recent Developments of Online Education

Author : Mohamed Ziad Hamdan
Publisher : Al Manhal
ISBN 13 :
Total Pages : 206 pages
Book Rating : 4.5/5 (1 download)

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Book Synopsis Recent Developments of Online Education by : Mohamed Ziad Hamdan

Download or read book Recent Developments of Online Education written by Mohamed Ziad Hamdan and published by Al Manhal. This book was released on 2015-01-01 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an examination of Educational Information Technologies. Where persuading users to adopt new information technologies persists as an important problem confronting those responsible for implementing new information systems. In order to better understand and manage the process of new technology adoption, several theoretical models have been proposed, of which the technology acceptance model (TAM) has gained considerable support. This book discusses several issues, and consists of chapters, such as: (the rise and fall of conventional schooling in light of the information age, inter-independence collaborative model for sustainable transnational higher education in the information age, and education in Syria up to 2011). Descriptor(s): EDUCATIONAL TECHNOLOGY | MACHINE LEARNING | COMPUTER-ASSISTED INSTRUCTION | PROGRAMMED INSTRUCTION | INFORMATION TECHNOLOGY | COMMUNICATION TECHNOLOGY

Global Trends in Higher Education Quality Assurance

Author : Susanna Karakhanyan
Publisher : BRILL
ISBN 13 : 9004440321
Total Pages : 367 pages
Book Rating : 4.0/5 (44 download)

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Book Synopsis Global Trends in Higher Education Quality Assurance by : Susanna Karakhanyan

Download or read book Global Trends in Higher Education Quality Assurance written by Susanna Karakhanyan and published by BRILL. This book was released on 2020-09-07 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Global Trends in Higher Education Quality Assurance: Challenges and Opportunities in Internal and External Quality Assurance provides a comprehensive coverage of the trends and developments in higher education quality assurance as they refer to legitimacy/trust, efficiency and relevance.

The Caribbean Social Justice Agenda

Author : Marlon Anatol
Publisher : Rowman & Littlefield
ISBN 13 : 1666923400
Total Pages : 253 pages
Book Rating : 4.6/5 (669 download)

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Book Synopsis The Caribbean Social Justice Agenda by : Marlon Anatol

Download or read book The Caribbean Social Justice Agenda written by Marlon Anatol and published by Rowman & Littlefield. This book was released on 2023-04-04 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication is dedicated to the issues related to Social Justice in the Caribbean, and seeks to increase dialogue among practitioners, unions, labour activists, academics, policy-makers and other individuals from across the social sciences and humanities. It is purposely multi-disciplinary in orientation, intending to cover issues related to work, workers, labour, and related topics, as well as social, organizational and institutional aspects of work and industrial relations. It aims to set the tone for discourse on a wide range of issues related to the future of work and sustainable Caribbean development, Social Justice, industrial relations, governance systems, social protection, social dialogue, cooperatives and community empowerment, the future of education, migration and security, among others, nationally, and regionally. The publication will represent contemporary scholarly contributions from researchers presenting either original or innovative research that contribute to the theory, practice and public policy dimensions of work, migration, labour, industrial relations, and related issues.

Internal Quality Assurance

Author : Douglas Blackstock
Publisher :
ISBN 13 : 9789525539493
Total Pages : 50 pages
Book Rating : 4.5/5 (394 download)

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Book Synopsis Internal Quality Assurance by : Douglas Blackstock

Download or read book Internal Quality Assurance written by Douglas Blackstock and published by . This book was released on 2010 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: The annual meeting of the ENQA (European Association for Quality Assurance in Higher Education) IQA (internal quality assurance) Group gathered some 60 participants in the premises of the Accreditation Organisation of the Netherlands and Flanders (NVAO) in The Hague in June 2009. This seminar was a successful follow-up to the first ENQA IQA seminar in Barcelona in 2008 on "Internal quality assurance systems and the ESG." The seminar in The Hague focused on the theme "Internal Quality Assurance--Facing Common Challenges." Staff members of ENQA member agencies discussed the common, tangible challenges they frequently encounter in their daily operations. The seminar drew up a list of the operations that are in paper prescribed as standardised procedures, but in practice often turn out to be issues difficult to outline and therefore to measure and standardise. Some of the approaches adopted in the seminar included revealing some of the key issues in the implementation of procedural improvements; measuring of processes and outcomes of an agency's missions and goals; guaranteeing of efficient and excellent operations and following-up on external feedback. Discussing common challenges among quality assurance agencies is certainly one of the most concrete ways for building a common understanding and thereafter improving the internal quality assurance operations of agencies. ENQA fully supports the open sharing of challenges in order to gain better ways for the full implementation of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) at all levels; in higher education institutions and in quality assurance agencies, both externally and internally. Articles included in this report are: (1) Assessing QAA's effectiveness (Douglas Blackstock); (2) An outsider's view on IQA: Quality culture or quality procedures (Lee Harvey); (3) External evaluation of HAC: Follow-up activities (Tibor Szanto); (4) Internal quality assurance of agencies: Standardisation and contextualisation (Riitta Pyykko); (5) Common challenges for QAAs: ENQA Review Committee perspective (Guy Aelterman); (6) Transparency, accountability and stakeholders' protection in the Andalusian Agency for Quality Assurance in Higher Education and Research: An analysis of our reporting and publication policy (Mariano Lopez-Benitez, Esperanza Vera-Toscano, and Elias Fereres); (7) Internal Quality Assurance in the French Agency for Evaluation of Research and Higher Education (AERES) (Claude Cassagne and Jean-Francois Dhainaut); and (8) Quality as a fundamental index in the development of modern higher education (Ivan Babyn and Viktoriya Lykova). The IQA Seminar program is appended. (Contains 1 figure and 12 footnotes.).